Logistics. Tutorial. Tracking. Schenker Schweiz AG Next Generation eservices. Tracking. Zurich, June 2015

Transcription

1 Tutorial Tracking Schenker Schweiz AG Next Generation eservices Tracking Zurich, June 2015

2 REMARK: Our new global eservice-portal is still under Note: development. Our new For global this reason eservices some available portal is screen still in shots the development could be phase. changed. Therefore the shown screenshots are subject to change. 2

3 The benefits of Tracking at a glance Find all your shipments Track your shipment online anytime, anywhere and find out when it will arrive at its destination. The new tracking tool can find your shipment independently of the transport mode. One tool for Land Transport, Air or Ocean Freight. Free access Act as a visitor, because no registration is required to benefit from the features of the new Tracking solution. Check the status of your shipments quick and easily. Know the history of your shipment Get a glimpse of all important shipment details and get familiar with all the events that your freight experienced. Reconstruct the way of your shipment. Multiple Search Options The new Tracking allows you to search your all shipments via different reference numbers. Either you track your freight via the DB Schenker reference number or you use any of your reference numbers. Different search possibilities to meet your needs. Schenker Schweiz AG Next Generation eservices Tracking Tutorial 3

4 Where to find the eservice Tracking Get started 1 Just visit the eservice portal via the URL eschenker. dbschenker.com 2 There are two options to track your shipment: You either use the shortcut on the left navigation bar and search via the DB Schenker reference number. Alternatively you click on the Tracking icon on the dashboard in the middle. Schenker Schweiz AG Next Generation eservices Tracking Tutorial 4

5 Quick Search Tracking 3 The fastest and easiest way to track your shipment is using the Quick Search: 4 Only DB Schenker Reference numbers are required Types: STT No., HAWB, Direct AWB, HB/L, Direct B/L or Container No. Insert up to 10 different reference numbers separated by comma Click on the magnifying glass and you will be automically routed to the results Schenker Schweiz AG Next Generation eservices Tracking Tutorial 5

6 Tracking 5 The new eservice Tracking allows the customer to search via the DB Schenker reference or by a customer reference number. Let s have a look at the search via the DB Schenker reference. Schenker Schweiz AG Next Generation eservices Tracking Tutorial 6

7 Tracking by DB Schenker Reference 6 The DB Schenker Reference needs to be entered. This can be: STT No., HAWB, Direct AWB, HB/L, Direct B/L or Container No. Afterwards the search can be started with a click. Up to 10 different shipments can be tracked at the same time, just separate each reference by a comma. Schenker Schweiz AG Next Generation eservices Tracking Tutorial 7

8 Shipment Result Overview 7 The results are merged in a table, which displays an overview of all found shipments. Customize the table to your individual needs by sorting the available columns and your results. Schenker Schweiz AG Next Generation eservices Tracking Tutorial 8

9 Your Shipment Results Everything you need is visible at a glance! 1. Shipment Overview The new installed progress bar visualizes directly most important information at one glance from Customer Booking up to final Customer Delivery. 2. Shipment Details The shipment details overview shows you the main information related to the physical transport. 3. Package Information This section on package level provides you with details of your shipment itself. 4. Shipment Event Details For an even more detailed overview open the shipment event details for review of the individual process steps of your shipment. Schenker Schweiz AG Next Generation eservices Tracking Tutorial 9

10 Tracking by Customer Reference 8 The alternative search via the Customer Reference, requires additional input. The reference type has to be selected and a reference number entered. The user may enter additional criteria based on transport mode and date range. The additional information changes according to the reference type. 9 The results of your search are depicted as described before Schenker Schweiz AG Next Generation eservices Tracking Tutorial 10

11 Why choose DB Schenker Tracking? No registration. Anytime Tracking worldwide for all transport modes. Detailed shipment status and event history. Support of multi reference types. Increased transparency of the status of your shipment and certainty of schedules. Click on the Tracking icon and try it out now! Schenker Schweiz AG Next Generation eservices Tracking Tutorial 11

12 Next Generation eservices 12