The SC21 Award Recognition Process (includes Re-recognition)

Transcription

1 The SC21 Award Recognition Process (includes Re-recognition)

2 Slides 1. Front sheet 2. Index 3. SC21 Recognition Criteria 4. Awards and Certificates 5. SC21 Recognition process 6. Company information 7. Storyboard timeline summary 8. Business Excellence results and targets 9. Manufacturing Excellence - Management Commitment results and targets 10. Manufacturing Excellence - Diagnostic results and targets 11. Performance Delivery and Quality 12. Continuous Sustainable Improvement Plan (CSIP) 13. Benefits of SC Submission Summary 15. SC21 Re-recognition Criteria

3 SC21 Recognition criteria a. Levels for delivery & quality must meet award standards using a rolling 12-month average, completed for each of the major customers of the organisation. If the organisation submitting data for an award supplies to any SC21 signatories, then data for these customers must also be submitted. This data must then be ratified and accepted by the key customers. b. The Award level defaults to the lowest level of Business Excellence, Manufacturing Excellence, Quality and Delivery performance. c. Current accreditation approvals must be submitted. d. SC21 accredited Business and Manufacturing Excellence practitioners must be used to carry out the assessments. To encourage improvement, Excellence scores are valid for 3 years from date of assessment, after that new assessments are required. e. PDF exposition should be submitted with Quality and Delivery data, Bus Ex and Man Ex data, CSIP evidence, a brief overview of the benefits from SC21 and a Relationship Management Overview. This submission document should be no greater than 1mb in size. f. The award will last for 1 year from point of recognition

4 Awards and Certificates Financial sponsorship of the Award and certificate: Key customer led: lead customers will sponsor Key customer led: lead customers will sponsor the award, A D S sponsors the certificate Regionally led: regional aerospace partner will sponsor the award, A D S sponsors the certificate Self starters: the self starter sponsors their own award, A D S sponsors the certificate

5 SC21 Recognition process Nomination from SC21 sponsor 1 using recognition template SC21 Project Manager Yes SC21 nominees customers review 2 No Yes SC21 implementation working group ratifies recognition 3 Yes SC21 Recognition Given No Issue resolved though SC21 Project Manager No No - Feedback given by A D S. Notes: 1. Sponsor can be: customer led, regionally led or self starter (see slide 4) 2. Customer nominees will verify the metrics 3. Relevant Special Interest Groups review the Award criteria and Practitioner accreditation

6 Company information Company details e.g. Name Web site Overview (site locations, floor space, number of employees, turnover) Accreditations (certificate details or images) Products Markets It may be necessary to display this information on more than one slide.

7 Storyboard timeline summary Use extract from the SC21 national status report spreadsheet filtered on relevant supplier name Signatory Prime Customers IMPLEMENTATION ENTRY OPTION SIGNATORY / SUPPLIER STRATEGIC / TRAINING PARTNER REGIONS Aero Engine Controls Agusta Westland Airbus UK Babcock BAE Systems Bombardier Cobham EADS GE Aviation General Dynamics UK GKN Aerospace Goodrich Lockheed Martin UK MBDA Meggitt QinetiQ Raytheon Systems Rolls-Royce Selex Elsag Selex Galileo Thales UK MOD Ultra Electronics 02 regionally led XYX Company Team 1 South West * * * * S S L SC21 Lead S SC21 Support * Not active SUPPLIER SIGNED UP TO SC21 SC21 AWARENESS SESSION COMPLETED? ARE YOUR CUSTOMERS INVOLVED IN YOUR SC21 ACTIVITIES? COMPLETION DATES OF SC21 DIAGNOSTIC ASSESSMENTS COMPLETION /START DATE OF CSIP AWARD RECOGNITION DATES (TARGET or ACTUAL) DATE (mmm-yy) Yes Yes MAN(EX) Achieved? BUS (EX) Achieved? RMM Achieved? Quality Standard Verified BRONZE AWARD No (leave blank) No (leave blank) Target Target Target (e.g. AS9100) May-10 Jun-11 Jun-11 Jul-11 AS9100 B Oct-10 Feb-12

8 Business Excellence results and targets Note: The Business Excellence assessment method should be identified: Determining Excellence (this example) or a full Excellence Model assessment Criteria Target Leadership Strategy People Partnership & Resources Processes, Products & Services Customer Results People Results Society Results Business Results Excellence score Business Excellence score of 305 A template of Excellence graphs can be downloaded from the SC21 web site

9 Q uestion Look for E D C B A 1 W hat does 'Lean' mean to your Company? How does 'Lean' link to your company business 2 plan? 3 W hy are you implementing 'Lean'? 4 W hat is your approach/methodol ogy to 'Lean'? 5 How are the senior management team involved? Recognition of best practice approaches tailored to the Company's size, products and processes. Endorsement of 'Lean' i n vision, mission or core values of the company To improve operational performance and customer sati sfaction. To create a standard for al l employees to follow. Lean implementation plan with names and dates. 5 steps to lean. Tasks or objecti ves in PDR or Appraisal. MD or Operations Director, steering group must involve other functions (QA, Procurement,??? Need to demonstrate that l ean is part of the 6 How do you embed 'Lean' in the company culture? culture - 5S i s in place and owned by all team members, 7 Wastes being addressed. How have you depl oyed your Lean methodol ogies Elements of the implementation plan being 7 i n your busi ness? carried out W hat processes and procedures have been 8 defined for deployment? Training How do you involve, train and communi cate 9 to staff? A toolset of tools and techniques held under the BMS. 5S checklists, val ue stream maps, Plan - Resources as time in training, use of Consultants, external training courses, materi al s used. 10 How have you prioritised implementati on? Pilot cell and then cascaded to other cells 11 W hat has been the scope of implementation? How have you i nvolved your customers and 12 suppliers? How do you assess and review your progress so 13 far? W hat measures do you use to review how 14 effective your approach and deployment has been? How do you continually l earn about 'Lean' and 15 adopt best practice? W hat changes to your approach/deployment have 16 been made as a result of reviewing progress to date and capturing best practice? A How do you mai ntain these improvements to your 17 approach and depl oyment? Percentage across all Products, Cel ls or Manufacturi ng Processes. Joint training courses, SC21 assessments by Customers or Trai ning Providers. Agenda i tem in management reviews, updates to Implementation Plan Del ivery & Quali ty by Customer, Product and overall. Inventory reductions, lead time reduction, warranty costs, Cycle time + Kaizen events, benchmarking, team meetings, contact with customers and suppliers. If none - OK but is plan on track and regul arl y reviewed and updated? lessons learned database, an improvement portfoli o. Publicise successes throughout the Company - briefings, newsletters, posters. W hat improvements have you made as a result of 18 'Lean'? Cost benefi t analysis, impact assessment Do you have any trends of improvement, what do 19 they look like? W hat were the targets, are they appropriate and 20 have you achieved them? How do your 'Lean' improvements compare with 21 Industry benchmarks? Benchmarking G ive examples where improved results (trends, 22 targets and comparisons) have been caused by your approach and deployment of Lean? W hat is the scope of your results e.g. internal ly, 23 with customers and with suppliers? Over 3 years - improved or sustai ned performance. Each trend should have a target. Are targets appropriate? Achieved? Reviewed? Cause in Results scoring. Posi tive results from what has been put in place from the Pl an. Range of results should be avail able Manufacturing Excellence - Management Commitment results and targets Management Commitment APPROACH Note: The Management Commitment assessment method should be identified: 23 questions (this example) or a RADAR based assessment RESULTS ASSESSMENT & REVIEW DEPLOYMENT Management Commitment Target Approach Deployment Assessment & Refinement Results % achievement SC21 Man Com Score Management Commitment score = % achievement x * 650 = 112

10 Visua l C on tro l Im pr ovem ent Activities Bo ar d Visual C ontrol Ma n- hour Redu ctio n 7 W aste s - Q ua lity/d efe ct s Se t-u p tim e r edu ct io n Visua l C on tro l Skills m atrice s 7 W aste s Pr ocessing 7 W a stes - I nvento ry Stand ar dise d Job Visua l Con tro l Pr od uction C on tro l Bo ar d 7 W aste s M ovem ent 7 W astes - Tr an sp or tation Visual C on tro l Q ua lity/d efe cts 7 W aste s W a it in g T ime 5S (H ouse ke eping ) - Enviro nme nt Visu al Co ntrol Inven tor y 7 W astes O ver pr oduction 7 Quality Tools 7 Qu ality To ols K anb an - Process C ontrol 5 S ( Hou sekeep in g) - Ad dre ss and Pla ce Diagnostic Checksheet Manufacturing Excellence - Diagnostic results and targets Diagnostic Cell 1 Cell Target VC Improvement VC Skills Matrices VC Delivery SA VC Non-conformance OEE Productivity Improvement Wastes Processing Wastes Movement Wastes Waiting Time Wastes Overproduction Wastes Defects Wastes Inventory Wastes Transportation S Environment S Address and Place Set-up Reduction Standardised Job Quality Tools SPC Kanban SC21 Diagnostic Score Manufacturing Excellence Score = 265 Management Commitment (112) + Diagnostics (153)

11 Performance Delivery & Quality Delivery performance for Customer X % Note: 80.00% 60.00% 40.00% 20.00% Monthly Rolling 12 Months Bronze Target The preferred method is to present monthly and rolling 12 month performance. 0.00% % 95.00% 90.00% 85.00% 80.00% Jan-11 Mar-11 May-11 Jul-11 Sep-11 Nov-11 Quality performance for Customer X Monthly Rolling 12 Months Bronze Target This shows the monthly variation and the improving trend or sustained performance over 12 months. Companies should endeavour to provide data in this format % Jan-11 Mar-11 May-11 Jul-11 Sep-11 Nov-11

12 Continuous Sustainable Improvement Plan (CSIP) CONTINUOUS SUSTAINABLE IMPROVEMENT PLAN - IMPROVEMENT ACTIVITY Up da ted : - Date o f Next Review: - Stra teg y Pla n Origin in Ref No. Rep orted Op po rtunity Action n De live ra ble Owner(s) Prio rity Strategy Plan CSIP-SP-001 Strategy Plan CSIP-SP-002 Strategy Plan CSIP-SP-003 Strategy Plan CSIP-SP-004 Strategy Plan CSIP-SP-005 Accred itation Origin in Ref No. Rep orted Op po rtunity Action n De live ra ble Owner(s) Prio rity AS/ EN9100 Audit CSIP-AC-001 AS/ EN9100 Audit CSIP-AC-002 Nadc ap Audit CSIP-AC-003 Nadc ap Audit CSIP-AC-004 De velo p ment & Performance Origin in Ref No. Rep orted Op po rtunity Action n De live ra ble Owner(s) Prio rity Business Exc ellenc e Rev iew CSIP-DP-001 Business Exc ellenc e Rev iew CSIP-DP-002 Business Exc ellenc e Rev iew CSIP-DP-003 This CSIP format can be downloaded from the SC21 web site

13 Benefits of SC21 Examples:- Achieved AS9100 Rev C with support from local RTA Company wide focus on meeting Customer delivery date Right First Time downward trend on Customer returns Lean workshop conducted with a Customer Internal supply chain improvements (fewer stock movements) Kaizen activities 4 off events yielding savings in cost and cycle times Communication formalised scheduled briefing sessions for all employees Structured business reviews are held with SC21 Key Customers Relationship Management use of RMM has improved customer and supplier interfaces Supply Chain Management Supplier Scorecards implemented

14 Submission Summary The scorecard criteria will default to the lowest score to determine the appropriate award level. Scores which apply are Business Excellence, Manufacturing Excellence, Quality and Delivery performance. Q & D date range of verified data 01/12/10 to 30/12/11 Contact verifying the data Customer Name and site XYZ Company Customer 1 Customer 2 Customer 3 Customer 4 Customers Name Scope:- Customers Name Customers Name Machined Products and Mechanical Assembly Customers Name Customers Name All Customers Company:- Date:- Date of sign-up to SC21 May December 2011 Customers actively involved in your SC21 deployment:- Customer 1 Customer 2 Customer 3 Award Delivery Accreditation Gold > % AS/EN 9100 X YES No N/A Silver > 95 - < 99% AS/EN 9110 YES No X N/A Bronze > 90 - < 95% AS/EN 9120 YES No X N/A Award Quality Nadcap YES No X N/A Gold > % ISO X YES No N/A Silver > < 99.9% 99.5 OHSAS YES No X N/A Bronze > < 99.5% OHSAS YES No X N/A Data Source Internal Others:- Data Confirmed with Customer Comments:- AS9100 Rev C by April 2012 Award Excellence Gold > 500 Silver > 400 Bronze Deployed Bus Ex Score Date Man Ex CSIP Implementation Date of original CSIP Oct-10 Score Date Review period Monthly Verified by Customer or Training Provider: date AN Other: June Customer 1: October2011 SC21 trained Business Excellence practitioners/providers SC21 trained Manufacturing Excellence practitioners/providers AN Other & AN Brother - XYZ Company AN Other & AN Brother - XYZ Company Customer(s) Workshop date(s) Relationship Management Customer 1 : Customer 2 Agenda item in quarterly reviews : July 2011 Signed:- Company SC 21 Champion A template of this Summary sheet can be downloaded from the SC21 web site

15 SC21 Re-recognition Criteria The award lasts for 1 year from point of recognition. It is recommended that award winners submit for Re-recognition to endorse the view that improvements are sustained. All re-recognitions should be submitted to the project office within 12 weeks from recognition expiry. All Award criteria need to be re-validated D&Q Performance, Diagnostics, CSIP Delivery and Quality Data 12-months rolling average data to be supplied for re-recognition (as for the recognition process). This must be continuous data i.e. Jan to Dec 12 and for all Customers Diagnostics In general, the Company can determine the appropriate point to re-diagnose Bus Ex, Man Ex, RMM. If the Company is staying at the current Award level then repeat diagnostics are not required if within the three year period from when they were conducted. Current scores to be shown and target date for re-assessment. If the company believes they are ready to move up to silver or gold award level they must ensure the diagnostics (Bus Ex and Man Ex) meet the threshold relating to that award level. It is recommended that RMMs are completed to demonstrate a robust relationship. A full EFQM Excellence Model assessment and RADAR based Management Commitment must to be completed to obtain Gold status. An updated Submission Summary sheet (slide 14) must be provided. CSIP Extracts of current CSIP documents must be supplied with the submission to show how actions are being addressed and to demonstrate continuous and sustainable improvement within the business. This can be validated by Customer or SC21 Training provider.