Master Class Effective Governance of Demand. The highlights
|
|
- Thomas Davis
- 8 years ago
- Views:
Transcription
1 Master Class Effective Governance of Demand The highlights
2 Our cibitacademy - inspearit 2
3 Governance of Demand Our Experience Training programmes Belastingdienst, UWV BZK, EL&I SZW, I&M Aegon, Post NL, Van Oord, Van Gansewinkel Rijksacademie Bedrijfsvoering Advice UWV, Defensie Achmea, ING, Rabobank Thales, BNP Paribas, AXA Architecture Process improvement IT management Project management & regie DWBI Risk & security opleiding professionaliseren uitvoering audits & reviews 40 audits & reviews DJI, UWV, VtsPN, DUO CBS, ICTU, Logius, BD, EL&I Provincies, gemeentes, waterschappen Information analysis, requirements Business case, SLA Project assurance, acceptatance cibitacademy - inspearit 3
4 MC Effective Governance of Demand Training Structure Day 1 Day 2 Day 3 The play field - Challenges - Stakeholders - Role / task - Knowledge / skillls, competences EGD in Context - Instruments (portfolio, architecture mgnt) - Best practices - your SWOT - your improvement plan From contact to contract - Chain management / collaboration / contacts - The assignment / contract / SLA - legal best practice Day 4 Day 5 The definition phase - WBS - requirements mgnt - business cases - feasibility study - FPA - project board The realization phase - baselining - change mgnt - risk mgnt - QA - progress reporting cibitacademy - inspearit 4
5 Training staff George Leih Maarten Cornelissen Ton Tijdink Kees Stuurman cibitacademy - inspearit 5
6 MC Effective Governance of Demand Rationale Rationale Aligning demand and supply is a big challenge Outsourcing IT services and projects is still hot It does not suffice to trust the maturity of the ICT supplier and project manager Effective decision making processes within the demand organization are needed The roles of project commissioner, CIO, information manager and regievoerder are crucial cibitacademy - inspearit 6
7 MC Effective Governance of Demand Goals Goals Study the management of IT projects and services from a demand perspective Discuss the latest insights and opportunities Reflect on management instruments for strengthening the IT demand organisation s governance Learn to critique the effectiveness of governance structures you face in practice cibitacademy - inspearit 7
8 Many labels and definitions Project portfolio IT strategy management Programme management Enterprise architecture project governance project directing CIO Project sponsorship IT procurement Contract management IT acquisition Regievoering Outsourcing Functioneel beheer Information analysis Demand organization cibitacademy - inspearit 8
9 MC Effective Governance of Demand - Learning Outcomes Knowledge (understanding) On completion of this module the successful student will be able to: critique the importance of effective governance structures in demand organisations and the challenges faced while implementing those structures. compare and contrast theories and management instruments that contribute to successfully govern both projects and services in terms of scope, time, money, quality, value, and relationships. Skills (competences) This module will call for the successful student to demonstrate: ability to apply the proper governance instruments in a case from his or her organisation and convincingly report the results. cibitacademy - inspearit 9
10 Training Material Module handbook Contents of the ring binders Book Literature (required read before, required read after, optional) Slides 24x7 Evaluation forms Individual essay assignment Tips voor ICT opdrachtgeverschap en regievoering Auteurs: O. Agterbosch, W. Raemaekers, Ton Tijdink J. Zandhuisnz cibitacademy - inspearit 10
11 IT commissioning challenges Weakest link in projects Commotion on failed projects Project managers/ suppliers have matured their processes and organization Commissioners are the main success factor The gap between various management environments Strategic versus operational Organizational (line) activities versus project activities Unclear role of the project executive Who? Responsibilities? Available time? Available expertise? strategic operational Business, politics project/ service management Governance gap cibitacademy - inspearit 11
12 Project governance process model Problems Gaps in understanding the content (25%) Gaps in directing the project (19%) Ethical randomness (37%) system mission stakeholder Stakeholder-related problems (12%) Risk and audit-retaed problems (7%) audit risk integrity Implementing Corporate Governance and Business Ethics in Nonprofit Organizations cibitacademy - inspearit Auteur: Patrick S. Renz 12
13 Required knowledge and skills CIBIT research (2009) IT drivers license, organizational & societal context PRINCE2 roles & processes Management school process, methods political, administrative, know the rules Analytical school Content, methods, techniques Governance school rules, supervision, accountability leadership, involvement, soft skills,people manager Sociological school People, behavior, trust Agile school flexibility trust on flexibility, mandate, persuasiveness cibitacademy - inspearit 13
14 Best practice (!?) cibitacademy - inspearit 14
15 Context of IT commisioning Governance Portfolio mgnt Sourcing strategy Architecture Information planning Quality Audits CSI Communication Training Supplier management Realtion mgnt PDC s / SLA s Contracting Purchasing Service (delivery) management Account mgnt Operational monitoring User support Progress consultation Ref.: ICT-Regie; tussen behoefte en aanbod Leon-Paul de Rouw cibitacademy - inspearit 15
16 Conceptual (gap) Model for Service Quality Adapted from (Parasuraman et al., 1985) cibitacademy - inspearit 16
17 The Following Gaps Apply: Gap 1: between the customer expected service and the provider s perception of expected service In other words, wrongly stated or interpreted question Gap 2: between the provider s perceived service and the actual service designs and standards Service product is not in accordance with own expectations Gap 3: Between the provider s realization and the actual delivery A (possible) good service is spoiled through poor service delivery Gap 4: Between actual delivery and the promises to the customer Supplier does not deliver what has been promised and communicated See discussion on functional quality and technical quality Gap 5: Between expected and perceived service Disappointing experience at the customer cibitacademy - inspearit 17
18 IT Commissioning - contracting Make sure the contracting process is a controlled process: organisation, communication and resources are key Solving problems prior to signing is X times cheaper than post signing ; X>>1 Keep a keen eye on formal aspects (procedures, minutes, files) An adequate amount of legal input contributes to the success of projects Good IT commissioning starts long before contract execution Formalizing relationships avoids confusion and contributes to risk control A good contract pays off Adequate care for legal issues: is a success factor creates a fall back position ( what if ) cibitacademy - inspearit 18
19 The role of the Commissioner in the pre-project!? Organization Objective / target Orientation Business case Assignment Responsibility? Involved parties? Knowledge & experience? Activities? Success factors? Results? cibitacademy - inspearit 19
20 The pre-project cibitacademy - inspearit 20
21 My choice is clear Capers Jones, 2000: Take quality first, productivity will follow Software quality yields very positive ROI Watts S. Humphrey, 2002: Quality more important than schedule Quality work can save time and money rework! cibitacademy - inspearit 21
22 Strategic KPI s SPI (numbers or percentage per year) 1 % successful delivery of projects, conform PID 2 # started innovation - projects by supplier 3 % honored innovation projects 4 # common innovation proposals 5 # business plan consultation 6 % consultations conform governance model 7 # escalations on composed services 8 # exceptions on technology roadmap 9 % PDC utilization 10 # escalations on board level 11 # service credits 12 % service credits earned 13 score customer satisfaction 14 # financial issues 15 % utility based services 16 % price items with negative deviation to the benchmark 17 % price items with positive deviation to the benchmark cibitacademy - inspearit 22
23 Comparison to 5 gouden regels voor opdrachtgeverschap (VROM) 1. Start with a clear business case en keep on monitoring it 2. Request product-based plans and reports 3. Make project board members responsible for delivering or using the project results 4. Be critical in choosing a project manager and encourage him/her to be critical system audit mission stakeholder risk integrity 5. Scope changes can only be authorized by the project board cibitacademy - inspearit 23
24 and be aware: integrity is the key! integrity system mission stakeholder audit risk integrity cibitacademy - inspearit 24
25 cibitacademy - inspearit 25
Chapter 2 INDUSTRIAL BUYING BEHAVIOUR: DECISION MAKING IN PURCHASING
Chapter 1 THE ROLE OF PURCHASING IN THE VALUE CHAIN The role and importance of the purchasing and supply function in the value chain. The difference between concepts such as ordering, buying, purchasing,
More informationPrinciples of Execution. Tips and Techniques for Effective Project Portfolio Management
Principles of Execution Tips and Techniques for Effective Project Management Roadmap Develop A Shared Vision for Management Understanding the Difference between Project Management Reviews and Management
More informationIntelligent Customer Function (ICF)
CAPABILITY AUDIT FOR HEIs Higher Education Institutions (HEIs) should organically develop their own to successfully manage the process of strategic sourcing. The capability audit provides an assessment
More informationOffice of the Chief Information Officer
Office of the Chief Information Officer Business Plan: 2012 2015 Department / Ministère: Executive Council Date: November 15, 2012 1 P a g e This Page Left Intentionally Blank 2 P a g e Contents The Business
More informationMeasuring the benefits of verification. Jan Jaap Cannegieter. SYSQA B.V. Almere
Measuring the benefits of verification Jan Jaap Cannegieter SYSQA B.V. Almere Almere Quality Assurance in ICT / 1 Agenda Measuring the benefits of SPI Reasons for implementing reviews / inspections Measuring
More informationKenya Revenue Authority (KRA)
Kenya Revenue Authority (KRA) Chief Manager - HR Development and Performance Management Job details Reference Number: KRA/HR02/14 Job Title: Chief Manager - HR Development and Performance Management Supervisor:
More informationHow to measure the ROI of SPI as early as possible
How to measure the ROI of SPI as early as possible Jan Jaap Cannegieter Vice President SYSQA B.V. Almere Quality Assurance in ICT / 1 Agenda Measuring the benefits of SPI Reasons for implementing reviews
More informationWelcome Innovation in an Outsourcing Relationship. Theo Bosselaers Alan Steele Nicholson
Welcome Innovation in an Outsourcing Relationship Theo Bosselaers Alan Steele Nicholson Independent IT consultancy through technical, business and legal expertise Strategy Feasibility studies IT policy
More informationThis document contains the full BM syllabus, consisting of the overall aims and detailed learning outcomes.
CIPFA PROFESSIONAL QUALIFICATION SYLLABUS BUSINESS MANAGEMENT MODULE PROFILE The Business Management (BM) module is designed to develop skills that are of crucial importance in modern public service organisations
More informationDomain 1 The Process of Auditing Information Systems
Certified Information Systems Auditor (CISA ) Certification Course Description Our 5-day ISACA Certified Information Systems Auditor (CISA) training course equips information professionals with the knowledge
More informationRevised October 2013
Revised October 2013 Version 3.0 (Live) Page 0 Owner: Chief Examiner CONTENTS: 1. Introduction..2 2. Foundation Certificate 2 2.1 The Purpose of the COBIT 5 Foundation Certificate.2 2.2 The Target Audience
More informationIS Management, ITIL, ISO, COBIT...
IS Management, ITIL, ISO, COBIT... Orsys, with 30 years of experience, is providing high quality, independant State of the Art seminars and hands-on courses corresponding to the needs of IT professionals.
More informationWhat s New In ITIL V3?
What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service
More informationArchitecture Governance
QA ITG Consulting Architecture Governance A Practical Framework for Architectural Governance Alan Simmonds Brussels 20 th April 2004 Two observations regarding governance If management is about running
More informationDIPLOMA IN INTERNATIONAL PUBLIC FINANCIAL MANAGEMENT
DIPLOMA IN INTERNATIONAL PUBLIC FINANCIAL MANAGEMENT MODULE SYLLABUS: MANAGING ORGANISATIONS 1. MODULE PROFILE Managing Organisations (MO) is one of four modules comprising the CIPFA Diploma in International
More informationBlue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com
Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and
More informationIT Governance Regulatory. P.K.Patel AGM, MoF
IT Governance Regulatory Perspective P.K.Patel AGM, MoF Agenda What is IT Governance? Aspects of IT Governance What banks should consider before implementing these aspects? What banks should do for implementation
More informationManaged Hosting: Best Practices to Support Education Strategy in the Career College Sector
Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience
More informationContract management roles and responsibilities
Contract management roles and responsibilities This White Paper describes the formal arrangements for managing the relationship with the provider through a demand and supply organization. This is a governance
More informationITIL CSI 2011 Vernon Lloyd
ITIL CSI 2011 Vernon Lloyd 12 th December 2011 Implementing or Improving? Vernon Lloyd International Client Director Fox IT Without change there is no innovation, creativity, or incentive for improvement
More informationRound Table Discussions Discussion topics
Round Table Discussions Discussion topics Travel Management is increasingly becoming part of Procurement - What are the pros - why - What are the cons - why - What are the challenges - why What benefits,
More informationProceedings of the 34th Hawaii International Conference on System Sciences - 2001
Aligning Business and Information Technology through the Balanced Scorecard at a Major Canadian Financial Group: its Status Measured with an IT BSC Maturity Model Wim Van Grembergen University of Antwerp
More informationWhy is the Governance of Business Intelligence so Difficult? Mark Peco, CBIP mark.peco@inqvis.com
Why is the Governance of Business Intelligence so Difficult? Mark Peco, CBIP mark.peco@inqvis.com Seminar Introduction A Quick Answer Unclear Expectations Trust and Confidence Narrow Thinking Politics
More information04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information
1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES
More informationFrameworks for IT Management
Frameworks for IT ment 14 BiSL Business Information Services Library The Business Information Services Library (BiSL) has a focus on how business organizations can improve control over their information
More informationOPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.
OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)
More informationITIL: What it is What it Can Do For You V2.1
ITIL: What it is What it Can Do For You V2.1 Service Solution Company Facilitated by: Patrick Musto Agenda Answer the questions what? and how? Historical Background Fundamental Principles 5 Lifecycle Phases
More informationThe MSS Approach to BPM
The MSS Approach to BPM Ryan McMahon, PMP MSS Management Consulting Agenda BPM defined MSS BPM Offerings and Approach Key BPM Benefits Q&A - Improve the Big Picture - Identify Problem Areas and Bottlenecks
More informationExecutive Checklist to Transitioning Processes
Digital Innovation Series Executive Checklist to Transitioning Processes Building a Flexible Model The Digital Innovation Series traces the trends that are driving the digital-innovation imperative that
More informationDelivering Corporate Social Responsibility through Project Portfolio Management
Delivering Corporate Social Responsibility through Project Portfolio Management Project portfolios are comprised of projects that widely differ in value; vary by their short- and longterm benefits, their
More informationChange Management in an IT Methodology Context
Change Management in an IT Methodology Context The Experience of TEDO (Technology Enterprise Delivery Office) December 2012 Speakers: Lydia Galanti (lydia.galanti@tdassurance.com) Iphigénie Ndiaye (iphigenie.ndiaye@tdassurance.com)
More informationFrameworks for IT Management
Frameworks for IT Management Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net 18 ITIL - the IT Infrastructure
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE CONTINUAL SERVICE IMPROVEMENT CERTIFICATE SYLLABUS Page 2 of 18 Document owner The Official ITIL Accreditor Contents CONTINUAL
More informationService Catalog and Configuration Management Database as the Foundation of SIAM. Eija Hallikainen
Service Catalog and Configuration Management Database as the Foundation of SIAM Eija Hallikainen Master s Thesis Degree Programme in Information Systems Management 2015 Abstract 25.9.2015 Author(s) Eija
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c
More informationWHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA
More informationVisual Enterprise Architecture
Business Process Management & Enterprise Architecture Services and Solutions October 2012 VEA: Click About to edit Us Master title style Global Presence Service and Solution Delivery in 22 Countries and
More informationDallas IIA Chapter / ISACA N. Texas Chapter. January 7, 2010
Dallas IIA Chapter / ISACA N. Texas Chapter Auditing Tuesday, October Project 20, 2009 Management Controls January 7, 2010 Table of Contents Contents Page # Project Management Office Overview 3 Aligning
More informationTurning Strategic Insight Into Business Impact
Turning Strategic Insight Into Business Impact VMware Accelerate Advisory Services Identify Opportunities and Create Strategies for the Journey to IT as a Service No longer relegated to simply keeping
More informationFiduciary Management. What it should deliver to your fund
Fiduciary Management What it should deliver to your fund The Concept Fiduciary Management is a comprehensive investment management service which enables institutional investors to realise their strategic
More informationBI STRATEGY FRAMEWORK
BI STRATEGY FRAMEWORK Overview Organizations have been investing and building their information infrastructure and thereby accounting to massive amount of data. Now with the advent of Smart Phones, Social
More informationCompliance Management System Training (CMST) Syllabus
Compliance Management System Training (CMST) Syllabus Syllabus Compliance Management System Training (CMST) 3 Days_07.2015 Aviation Quality Services Syllabus Compliance Management System Training (3 Days)
More informationMaturity Model. March 2006. Version 1.0. P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce
Maturity Model March 2006 Version 1.0 P2MM Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce This is a Value Added product which is outside the scope of the HMSO
More informationCore Competencies in Association Professional Development
Core Competencies in Association Professional Development 2009 Update These competencies are general descriptions of the behavior or actions needed to successfully perform the association professional
More informationIT AND INNOVATION FOR SUPERVISORY BOARD MEMBERS
ROTTERDAM SCHOOL OF MANAGEMENT ERASMUS UNIVERSITY EXECUTIVE EDUCATION Prof. Eric van Heck You need to ask the right questions about IT and Innovation. BUSINESS WAS USUAL IT AND INNOVATION FOR SUPERVISORY
More informationAdvanced Topics for TOGAF Integrated Management Framework
Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:
More informationPartnership Satisfaction & Impact Survey
Partnership Satisfaction & Impact Survey Page 1 of TABLE OF CONTENTS Contents I INTRODUCTION... 3 II SATISFACTION SURVEY... 4 II.1 What?... 4 II.1.1 Definition... 4 II.1.2 Satisfaction survey in Practice...
More informationEnterprise Architecture: A Governance Framework
Enterprise Architecture: A Governance Framework Part I: Embedding Architecture into the Organization Sohel Aziz, Thomas Obitz, Reva Modi and Santonu Sarkar The whitepapers arei related to two sessions
More informationTOGAF TOGAF & Major IT Frameworks, Architecting the Family
Fall 08 TOGAF TOGAF & Major IT Frameworks, Architecting the Family Date: February 2013 Prepared by: Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. TOGAF
More informationTOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy
TOGAF TOGAF & Major IT Frameworks, Architecting the Family by Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. Copyright 2013 ITpreneurs. All rights reserved.
More informationQuality Manual ISO 9001:2015 Quality Management System
Quality management input comprises the standard requirements from ISO 9001:2015 which are deployed by our organization to achieve customer satisfaction through process control. Quality Manual ISO 9001:2015
More informationA Performance-Driven Approach to Application Services Management
A Performance-Driven Approach to Application Services Management Breaking the Mold to Accelerate Business Transformation Table of contents 1.0 The keep up versus step up challenge...1 2.0 Taking a different
More informationCompany size matters: Perspectives on IT Governance
www.pwc.com/ca/technology-consulting Company size matters: Perspectives on IT Governance versus large Canadian organizations and IT Governance PwC conducted research for the 4th edition of the IT Governance
More informationIdentity & Access Management new complex so don t start?
IT Advisory Identity & Access Management new complex so don t start? Ing. John A.M. Hermans RE Associate Partner March 2009 ADVISORY Agenda 1 KPMG s view on IAM 2 KPMG s IAM Survey 2008 3 Best approach
More informationIT Governance Charter
Version : 1.01 Date : 16 September 2009 IT Governance Network South Africa USA UK Switzerland www.itgovernance.co.za info@itgovernance.co.za 0825588732 IT Governance Network, Copyright 2009 Page 1 1 Terms
More informationITIL Intermediate Capability Stream:
ITIL Intermediate Capability Stream: SERVICE OFFERINGS AND AGREEMENTS (SOA) CERTIFICATE Sample Paper 2, version 6.1 Gradient Style, Complex Multiple Choice SCENARIO BOOKLET This booklet contains the scenarios
More informationTransformation: Corporate Development and IT
Transformation: Corporate Development and IT Part 5 Quality Management in Large Scale Projects Thomas Gutzwiller July 28, 2009 How do we define project quality? 2 Determinants of project quality the magic
More informationA7/SA report/nov10 1
A7/SA report/nov10 1 INFORMATION FOR CANDIDATES The senior assessor s report is written in order to provide candidates with feedback relating to the examination. It is designed as a tool for candidates
More informationModule System Architecture Context
Module System Architecture Context by Gerrit Muller Buskerud University College and Buskerud University College e-mail: gaudisite@gmail.com www.gaudisite.nl Abstract The system architecture process is
More informationS11 - Implementing IT Governance An Introduction Debra Mallette
S11 - Implementing IT Governance An Introduction Debra Mallette S11 - Introduction to IT Governance Implementation using COBIT and Val IT Speaker: Debra Mallette, CGEIT, CISA, CSSBB Session Objectives
More informationAnalytics Strategy Information Architecture Data Management Analytics Value and Governance Realization
1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22
More informationInformation Governance Workshop. David Zanotta, Ph.D. Vice President, Global Data Management & Governance - PMO
Information Governance Workshop David Zanotta, Ph.D. Vice President, Global Data Management & Governance - PMO Recognition of Information Governance in Industry Research firms have begun to recognize the
More informationSITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre
SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service
More informationISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor
ISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor Introduction Andy Evans 7 years with the Global Brand Leader in IT Service Management
More informationTrends in Tax Administration Outsourcing. Why tax administrations outsource?
Trends in Tax Administration Outsourcing The M Group, Inc. Federation of Tax Administrators August 13, 2003 Agenda Outsourcing and Out-tasking Why tax administrations outsource? Trends in outsourcing Making
More informationITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition
Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert
More informationEstablishing and Maturing a Business Analysis Centre of Excellence
Establishing and Maturing a Business Analysis Centre of Excellence The Essential Guide An ESI International White Paper +61 02 8999 9162 www.esi-intl.com.au Table of Contents Abstract...3 Introduction:
More informationEnterprise Content Management (ECM)
Business Assessment: A Quick-Reference Summary Intro to MIKE2 methodology and phase 1 The methodology that will be used throughout the specialist track is based on the MIKE2 methodology. MIKE stands for
More informationIncreasing Efficiency across the Value Chain with Master Data Management
APPLICATIONS A WHITE PAPER SERIES MASTER DATA MANAGEMENT ENSURES THAT THE ORGANIZATION MAINTAINS CRITICAL DATA IN SYSTEMATIZED ORDER TO AVOID DUPLICATION AND INCONSISTENCY. LARGE ORGANIZATIONS RESORT TO
More informationChapter 3: Strategic CRM
Chapter 3: Strategic CRM Overview Topics discussed: CRM perspectives The components of strategic CRM Steps in developing a CRM strategy Case Study: CRM implementation at International Business Machines,
More informationOutsourcing A Fact Based Decision?
Outsourcing A Fact Based Decision? Pierre Almén & Frank Mazzucco pierre.almen@compassmc.com & frank.mazzucco@compassamerica.com www.compassmc.com ISMA Conference, September 2006, San Diego Agenda Who are
More informationDigital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager
Role title Digital Cultural Asset Manager Also known as Relevant professions Summary statement Mission Digital Asset Manager, Digital Curator Cultural Informatics, Cultural/ Art ICT Manager Deals with
More informationPICSE survey. (PICSE: Procurement Innovation for Cloud services in Europe)
PICSE survey (PICSE: Procurement Innovation for Cloud services in Europe) To ensure that Europe reaps the benefits of the shift to cloud computing, there is the need to focus on new ways of procuring cloud
More informationWASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.)
WASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.) Recognizing that legal and business studies complement each other and that real-world problems often require solutions
More informationCENTRE (Common Enterprise Resource)
CENTRE (Common Enterprise Resource) Systems and Software Engineering Platform designed for CMMI compliance Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organizations
More informationBalanced Scorecard; a Tool for Measuring and Modifying IT Governance in Healthcare Organizations
Balanced Scorecard; a Tool for Measuring and Modifying IT Governance in Healthcare Organizations Ehsan Borousan, Roozbeh Hojabri, Mahmoud Manafi and Aliread Hooman Abstract Nowadays healthcare organizations
More informationRoles & Grades Rate Cards and Applicable SFIA Skills
Roles & s Rate Cards and Applicable Consultant Day Rate Card Consultant Day Rate Lead 900.00 Senior 800.00 Junior 0.00 CLAS Consultant and Competencies Lead CLAS Consultant Lead CLAS Consultant IT Governance
More informationAn Implementation Roadmap
An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East
More informationUoD IT Job Description
UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management
More information2009 Solvay Brussels School and IT Governance institute
IT Governance Masterclass Georges Ataya CISA, CGEIT, CISA, CISSP, MSCS, PBA International VP, IT Governance Institute Professor, Solvay Business School Managing Partner, ICT Control NV 1 Georges Ataya
More informationPM Services. Portfolio Strategy, Design and Build
PM Services Portfolio Strategy, Design and Build Portfolio Strategy, Design and Build PM Services consultants will design an effective portfolio management system and works closely with client management
More informationICT Competency Profiles framework Job Stream Descriptions
ICT Competency Profiles framework Job Stream Descriptions Cluster: Software Products Analysis Design: In the field of analysis, you apply investigative skills to business, technical or organizational problems
More informationQualification in Internal Audit Leadership (QIAL ) Exam Syllabus
QIAL SYLLABUS MARCH 2015 Qualification in Internal Audit Leadership (QIAL ) Exam Syllabus The QIAL assessment comprises five sections: Case study 1*: Internal Audit Leadership (3 hours and 45 minutes)
More informationEnterprise Architecture Assessment Guide
Enterprise Architecture Assessment Guide Editorial Writer: J. Schekkerman Version 2.2 2006 Preface An enterprise architecture (EA) establishes the organization-wide roadmap to achieve an organization s
More informationThe following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any
More informationWirral Council: Job Role Profile HR USE ONLY JOB ROLE PURPOSE
Wirral Council: Job Role Profile Job Role: Service: Reports to: No of Subordinates: Job Role Ref: Job Family: Proposed Grade: Line of Business Manager ICT Services Chief Information Officer 53 HR USE ONLY
More informationThe Rise of Service Level Management in ITIL V3. April 2008. Oblicore, Inc.
The Rise of Service Level Management in ITIL V3 April 2008 Oblicore, Inc. Table of Contents The Move From Version 2 To Version 3................... 3 What s New In V3?..................................
More informationA Privacy Officer s Guide to Providing Enterprise De-Identification Services. Phase I
IT Management Advisory A Privacy Officer s Guide to Providing Enterprise De-Identification Services Ki Consulting has helped several large healthcare organizations to establish de-identification services
More information3. Provide the capacity to analyse and report on priority business questions within the scope of the master datasets;
Business Intelligence Policy Version Information A. Introduction Purpose Business Intelligence refers to the practice of connecting facts, objects, people and processes of interest to an organisation in
More informationDesigning and Implementing Cloud Governance: Cloud, and Cloud Governance, are Emerging Capabilities
Designing and Implementing Governance:, and Governance, are Emerging Capabilities Eric Marks President & CEO AgilePath Corporation emarks@agile-path.com Designing and Implementing Governance Governance
More informationCentral Project Office: Charter
Central Project Office: Charter ITCS: Central Project Office EAST CAROLINA UNIVERSITY 209 COTANCHE STREET, GREENVILLE, NC 27858 1 Table of Contents INTRODUCTION... 3 PURPOSE... 3 EXPECTED BENEFITS... 3
More informationBENCHMARKING BUSINESS RELATIONSHIP MANAGEMENT. Benchmarking Business Relationship Management The Four Faces of Building Value with Major Suppliers
Benchmarking Business Relationship Management The Four Faces of Building Value with Major Suppliers Benchmarking best practice... central to emerging next practice Leaders of the International Procurement
More informationCOMMUNIQUE. Information Technology (IT) Governance Guidance
COMMUNIQUE 14-COM-002 July 14, 2014 Information Technology (IT) Governance Guidance The Credit Union Prudential Supervisors Association (CUPSA) has established an IT Risk Working Group to focus on IT governance
More informationOperational Excellence for Data Quality
Operational Excellence for Data Quality Building a platform for operational excellence to support data quality. 1 Background & Premise The concept for an operational platform to ensure Data Quality is
More informationUnit 4: Marketing Principles
Unit 4: Marketing Principles Unit code: F/601/0556 QCF level: 4 Credit value: 15 credits Aim This unit aims to provide learners with understanding and skills relating to the fundamental concepts and principles
More informationIntroduction to Social Compliance & Its Business Benefits
Proposal for Conducting Seminar on Introduction to Social Compliance & Its Business Benefits Submitted to: Environment Agency, Abu Dhabi Table of Contents Summary..02 Seminar Objectives 02 Content Outline..02
More information2015 Strategic Business Plan Franklin County Data Center Ishreth Sameem, CIO
2015 Strategic Business Plan Franklin County Data Center Ishreth Sameem, CIO Mission The Franklin County Data Center partners with County agencies to deliver cost efficient business solutions and provide
More informationNew Rules, New Roles, New People New Organization For ITSM?
New Rules, New Roles, New People New Organization For ITSM? Troy DuMoulin Vice President, Professional Services, Pink Elephant t.dumoulin@pinkelephant.com 1 st Annual IT Service Management Leadership Forum
More informationFive Steps to Building a Successful Procurement Strategy. SIG Webinar May 2013
Five Steps to Building a Successful Procurement Strategy SIG Webinar May 2013 Our Subject Matter Experts Today: John Evans Grant Dearborn Managing Partner Denali Group 530.550.8306 jevans@denaliusa.com
More informationA Framework for Project Metrics
A Framework for Project Metrics Deciding what to measure and how to measure it August 13, 2007 Dr. Gary J. Evans, PMP CVR/IT Consulting LLC www.cvr-it.com Welcome! Focus of this workshop: Project Metrics
More information