Usability Skills Training

Transcription

1 Usability Skills Training Experience Dynamics Corporate Usability Team Training Schedule for 2009 Contact:

2 Types of training offered: Overview 1. Usability Practitioner Skills* 2. User Centered Design Methodology* 3. Usability hot topics seminars** One day; two day or half day *In-house customized training One hour; 2-3 hour or phased **Usability Web Seminars 2

3 Contact us to see if you qualify for special pricing. 1. Usability Practitioner Skills trainings Cost: (min. 15 persons) $1250 per person (1 day) Includes: Training Manual Checklists and guidelines User Experience Poster Objective: Learn the step-by-step methods for planning, set-up and analysis of the 3 core User Centered Design techniques. In these courses, you will gain hands-on skills that will strengthen your understanding and ability to conduct usability research for maximum impact to your design and organization. Audience: For existing teams either looking to learn new approaches, techniques and shared knowledge or to refine and consolidate best practice approaches across a team. Usability Testing Methods Ethnography Methods User Interface Design Methods Planning your test Setting usability metrics Preparing a test plan Moderating user tests Developing questionnaires Reporting on test data Analyzing results Communicating results And much more Ethnography techniques pros and cons Contextual inquiry Identifying users and tasks Persona best known methods Preparing your field study Conducting user interviews Analyzing qualitative data And much more Websites vs. Web applications Identifying users and tasks Design principles Designing navigation systems Interaction Design techniques Choosing design widgets Web 2.0 and AJAX design Applying best practices Proofing your designs And much more 3

4 Contact us to see if you qualify for special pricing. 2. User Centered Design Methodology Cost: (min. 15 persons) $750 per person (1 day) Includes: Training Manual Checklists and guidelines User Experience Poster Overview: Gain introductory or in-depth training on the User Centered Design methodology. Gain insight into usability best known methods as well as best practices in your industry vertical. Bring a new or already formed team together speaking the same language or provide executives just in time education on the industry standard UCD methodology. Audience: For existing or newly forming teams looking to evangelize usability and User Centered Design or organizations that are taking usability to the next level. Good for crossfunctional team synching or aligning senior management around usability methodologies. Course 1: Introduction to User Centered Design methodology Course 2: Conducting Usability Analysis & User Centered Design Course 3: UCD from A-Z Course 4: Senior Management briefings (1 hour; 3 hour executive meetings) Course 5: Building a UCD organization 4

5 3. Usability hot topics seminars Cost: (per person) $119 per person Team discounts available Includes: Handouts (notes) About: Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Audience: Internet marketing managers, web strategists, web application designers, user experience managers or anyone who works to improve the usability of websites, products or web applications Seminar 1: Interaction Design Essentials Seminar 2: Designing Complex Web Applications Seminar 3: Personas in Action Seminar 4: Rapid Ethnography Seminar 5: Product Design and User Experience Seminar 6: Designing Sociable User Experiences Seminar 7: Incorporating ESP: Expectation, Seduction, Persuasion Seminar 8: Designing Pleasurable Products Seminar 9: Validating user requirements with Cognitive Archeology See: For web seminars and free archived sessions. We can customize any of these topics for an in-house training as well. More hot usability topics added regularly. 5

6 Hands-on training Intel Hands on Personas Demystified workshop Advanced Methods Training- Intel User Centered Design team Ethnography Methods Training Manual 6

7 Training Manual + Poster (All participants of our corporate trainings receive a Training Manual and Poster) Personas Demystified Training Manual The Importance of User Experience poster 7

8 Participant Comments Praise for Trainer Frank Spillers: The "hands-on" material was great. Frank provided us with tools to empower us regarding usability. I see myself using the information I learned on all future projects. Frank was very knowledgeable and was particularly tuned into interesting statistical data regarding usability issues. Frank was great. Very knowledgeable and fun. I really respect Frank's opinions. Daniel was great as well and often added valuable insight. Frank was interesting and funny. I wasn't always sure where he was going with an idea, but it made learning fun. 8

9 Why we customize training? Usability and design issues are often exclusive to your company, organization, brand and application or site. We customize either partly or completely to increase relevance, motivation, specific needs, interests and issues (industry level or organizational level). The result? We guarantee your seminar experience to be relevant, appropriate, accurate, built around your needs and guaranteed to address issues relevant to your bottom line. 9

10 About Your Trainer Frank Spillers, MS Frank Spillers is a distinguished speaker, author and internationally recognized expert in translating user behavior into designs that simplify complexity. He has been recognized as a subject matter expert by the U.S. Department of Labor, and has developed new research approaches to assessing the influence of time, emotion and cognition on user perception. Frank has successfully applied his advanced knowledge of usability engineering for ten years in corporate enterprise environments, in both Europe and the US. His clients include: Intel, IBM, Hewlett-Packard, KeyBank, Four Seasons, Washington Mutual, Target.com, Whitepages.com and Microsoft. Before founding Experience Dynamics, Frank led Usability Consulting for analytics pioneer WebCriteria. Frank received his Master's in Cognitive Science from Birmingham University, England in the Usability of Collaborative Virtual Environments. 10

11 Usability Design Research Companies benefiting from Experience Dynamics usability trainings Apple American Airlines Avid Amazon.com Yahoo! Regence Blue Cross Blue Shield Providence Health System Petsmart IBM Microsoft Intel Citigroup KeyBank The Hartford Fujitsu Intuit EMC Corp Chase US Bank Business Objects Mentor Graphics GM Toyota HIGHLIGHTS: Trainer with Fortune 500 experience in supporting corporate usability initiatives and 10 years of training experience Personalized mentoring and coaching (student-centered) We use Accelerated Learning techniquesto increase learning retention, interest and fun. We customize workshop content to suit your needs We don t just present a technique, instead we show you the how and when to use it best 11

12 About Experience Dynamics web seminars: Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Experience Dynamics seminars are complimentary and are attended by companies including Intel, Citigroup, KeyBank, The Hartford, Fujitsu, Intuit, EMC Corp, Chase, US Bank, Business Objects, Mentor Graphics, GM, Toyota and others. About Experience Dynamics Experience Dynamics is a design research consultancy. The company's User-Centered Design solution services are used by Fortune 500 companies in enterprise, institutional and consumer facing software and web environments. Since 2001, Experience Dynamics has delivered professional usability testing and design research solutions to corporate marketing and development teams globally including: Microsoft, Intel, IBM, HP, BankOne, KeyBank, Daimler-Chrysler and Whitepages.com. Experience Dynamics delivers research-based strategic design recommendations. More information about Experience Dynamics is available at or at the blog: 12