The Balanced Scorecard:

Transcription

1 The Balanced Scorecard: Getting into the crux of your agents' performance Presented by: Ang Kho Wei Principal Consultant For AccelTeam Sdn Bhd About the Speaker Graduated from Monash University with Degree in Business and Commerce >10 years experience in implementing management information systems and business analytics solution innovations Certified Project Management Professional (PMP) Certified Trainer from Human Resource Development Fund (HRDF) Trained Business Analysis Professional

2 Introduction to AccelTeam Leading solutions provider in: Business Analytics and Business Intelligence with Big Data Technology Data Warehouse Automation Location Intelligence (Analysis Based on Interactive Maps) Market Sentiment Analysis (from Social Media, etc.) Analytics-Driven Solutions, e.g. HR Scorecards, Asset Integrity and Assurance, Government Community Management, etc. Predictive Analytics Budgeting and Planning Established since 1998 Local presence in Kuala Lumpur and Singapore

3 Life Insurance: The Balanced Scorecard Achieve a balanced perspective of performance with more emphasis on customer needs, ethics/professionalism measures and training and development BALANCED SCORECARD Competency Build the financial advisory and insurance profession via organizational alignment and with a focus on the right KPIs: 1. Ethical conduct 2. Clarification the right products for the right people and in the client's interest. 3. Disclosure and transparency and not just about selling the high-commission products. 4. Addressing customer grievances and complaints

4 Microsoft Apps: Deploy and Enable Natural Extension and Scales from Pivot Tables Power View Power Pivot Power Query Standalone app with new UI and Data Visualizations Cloud Integration and Power BI Q&A Free for Starters Excellent Mobility Experience Highly scalable Ideal for Scorecard and KPI visualizations

5 The Balanced Scorecard: Deploy and Enable Cascading the Balanced Scorecard to all levels of the company, with senior leadership involvement and communication of the scorecard Company and Senior Management View Supervisor View Regional, Territories or Area View Representative or Agent View

6 The Balanced Scorecard: Deploy and Enable Embed the Balanced Scorecard into current processes and structures with automation, e.g. incentive compensation Balanced Scorecard Data Processing and Calculation Existing Sales, Customer Service, and CRM Application Scorecard Performance Forms API Text Excel Data Mart (Existing/New) Database Files Data Models Scoring and Grading Rules and Formulas Incentive Calculation Based on Scorecard Performance

7 The Balanced Scorecard: Deploy and Enable Enhancing existing business performance management system to include the Balanced Scorecard process Sales Activity Data CFF Compliance Data Customer Data Customer Service Cases Data Training and Certification Data Enhancing or New Data Processes For Balanced Scorecard

8 The Balanced Scorecard: Deploy and Enable Handle insurance agent lineage with effective employee dimension data modeling Pick up existing data warehouse insurance agent lineage or build a separate Reports To Dimension

9 The Balanced Scorecard: Deploy and Enable Maximizing the usage of the Balanced Scorecard: excellent mobility capabilities and highly scalable

10 The Balanced Scorecard: Application Components Software App and Server Scorecard and KPI Monitoring Application Excellent Mobile Experience Easy to Rollout and Configure Complements existing reporting or BI system Balanced Scorecard Views Templates Pre-designed templates for Company view, Regional/Territory view, Supervisor View and Representative View In English, Malay or Mandarin labels Can be personalized or customized Life Insurance and Takaful Documentation Codebook/Data Dictionary Documents required metadata and data templates required for the Balanced Scorecard Documents rules and formulas for Balanced Scorecard data processing Database Physical data model with sample data On Microsoft SQL Server Restore and start developing data processes Training Personalized training on using and developing on the Balanced Scorecard application Hands-on Workshops and training manuals

11 The Balanced Scorecard: Value Proposition Data Zen is Highly Scalable as it allows the unlimited number of devices to connect and view the scorecards Templates that can cater for rapid deployment Easy to build and ensure the best mobile experience dealing with various devices such as smartphones, tablets, powebooks, and videowalls (Windows, IOS and Android) Solution is modular and open with the codebook, formulas, etc. Reduce reliance on IT with WYSIWYG interface to create to attractive scorecard and KPI visualizations Supports Active Directory or Standard Security

12 Thank You Get In Touch > Ang, Kho Wei Contact: