Challenges creating e-learning in a global-structured company. Johann Laville Head of Learning Services, Motorola Solutions, USA
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1 Challenges creating e-learning in a global-structured company Johann Laville Head of Learning Services, Motorola Solutions, USA
2 Johann LAVILLE Head of Learning Services at Motorola Solutions Incorporated (MSI) At MSI, Johann is responsible for Learning Consulting, Content Design & Development, Operations & Training Delivery for Internal & External customers
3 LEARNING CONSULTANTS CONTENT DESIGN & DEVELOPMENT OPERATIONS & VENDOR MANAGEMENT CUSTOMIZED TRAINING DELIVERY
4 HEADQUARTERS & OPERATIONS
5 DESIGN & DEVELOPMENT CENTERS
6 TRAINING DELIVERY CENTERS
7 GLOBAL E-LEARNING DEVELOPMENT RESOURCES DESIGN & DEVELOPMENT TRAINING DELIVERY VENDOR
8 RESOURCES - PEOPLE CULTURAL DIFFERENCES SHIFT FROM DEVELOP TO DESIGN EFFICIENCY ADOPTION OF GLOBAL TOOLS/PROCESS EMPLOYEE DEVELOPMENT Baseline skillset Development plan Understanding individual Define critical path Optimize individual Value add 8
9 RESOURCES 78 % LOCATED OUTSIDE USA 18 % ANNUALIZED ATTRITION ~15+ Y0E - USA 6 LANGUAGES ~5+ Y0E - OUTSIDE USA 5 TIME ZONES 9
10 RESOURCES - TIME CHICAGO COLORADO ISRAEL KRAKOW MALAYSIA zzz.... Ready to work I want to go home
11 RESOURCES - TIME CHICAGO COLORADO ISRAEL KRAKOW MALAYSIA
12 RESOURCES - TIME CONSISTENT TOOLS & PROCESSES BEST PRACTICE DESIGN & DEVELOPMENT UNIFIED STYLESHEETS CHICAGO COLORADO ISRAEL KRAKOW MALAYSIA
13 RESOURCES - OPPORTUNITIES It is the right for me to become Strategy Manager Project Manager Leader Developer Designer 1 3
14 DESIGN & DEVELOPMENT DESIGN 4 CONSUMPTION PORTFOLIO MANAGEMENT COMBINE DOCU + TRAINING MOVING AWAY FROM ILT QUALITY EFFICIENCY 85 % CONTENT DEVELOPED OUTSIDE NA 1 4
15 SKILLS SKILLS Tools Adobe Captivate 8 FOUNDATION Oxygen Editor Quality... D&D... CERTIFICATES...
16 TOOLS DITA Basics Knowledge of basic DITA rules. 80% MIXED CONTENT Distinction between different content types and granularity level. REUSE, LINKING, METADATA Application according to our strategy SEMANTIC CORRECTNESS Tagging in accordance with our rules STRUCTURED CONTENT Logical organization of content 70% Expectation Level 70% 67% 68% 1 6
17 DESIGN & DEVELOPMENT 20% DESIGNERS 70% DEVELOPERS 10% MEDIA SPECIALISTS
18 DESIGN & DEVELOPMENT 400+ COURSES 32% ELEARNING 350+ VIDEO ASSETS 350k+ PAGES
19 CONTENT DEVELOPMENT Release % Release % PROJECT A ~36 % Release % REUSE EFFICIENCY Release % Release % Release % PROJECT B ~74 % TRANSLATIONS EFFICIENCY 1 9
20 CONTENT DEVELOPMENT ~? % STRUCTURED 82% use structured writing 56% use only DITA 18% do not use DITA 2 0
21 PORTFOLIO MANAGEMENT 66 % 26 % 36 % 55 % QUANTITY REUSE QUALITY REDUCED F2F 2 1
22 TRAINING DELIVERY INSTRUCTOR DEMOGRAPHIC MOVE TO VIRTUAL CLASSROOM EXPECTATIONS TECHNOLOGY LMS VS YOUTUBE TOOLS 10 % DELIVERED VIA VIRTUAL ~47 YR INSTRUCTOR AGE 2 2
23 TRAINING DELIVERY - TODAY STRUCTURED / ILT HEAVY / TRAVEL DEPENDENT ONE SIZE FITS ALL CONTENT + TRAINING PLAN DEFINED INDEPENDENT OF SKILL LEVEL KNOWLEDGE DUMP TRADITIONAL CLASSROOM BASED AROUND ILT EXPERIENCE IN CLASS LACKING FLEXIBILITY
24 CHANGING DELIVERY ENVIRONMENT Large Training + Travel Budgets HW Based Platforms Shrinking Budgets, SW Based Solutions, Highly mobile, efficiency driven workforce WANT MORE VIRTUAL TRAINING OPTIONS ALIGN MY TRAINING TO TODAY'S WORKING STYLE BRING THE LAB TO ME IMPROVE MY EFFICIENCY IF I HAVE TO TRAVEL - MAKE IT SPECIAL
25 FUTURE DELIVERY EXPERIENCE CONTINUOUS - COLLABORATIVE - CONNECTED THE LEARNING CONTINUUM.SEMESTER STYLE LEARNING PRE-WORK...SELF DIRECTED LEARNING VIRTUAL/REMOTE CLASSROOM LEARNING...THEORY FOCUSED PERFORMANCE - PROCTORED HANDS- ON LAB EXPERIENCE CONTINUING EDUCATION - ADVANCED SKILLS/TOPICS EXPANSION Remove the traditional classroom structure. Introduce Learning as a Lifecycle
26 ENABLING THE EXPERIENCE CONTINUOUS - COLLABORATIVE - CONNECTED CONTENT Easy to use DOCUMENTATION + MODULAR TRAINING MATERIALS closely aligned to Job Roles and Tasks INSTRUCTOR Excellent remote delivery skillset. Proficient with hardware & application environment. Technically sound CLASSROOM Design focused on VIRTUAL/REMOTE delivery. FACE-TO-FACE LEARNER ENGAGEMENT only as required LAB CONNECTED - ACCESSIBLE from anywhere, SHAREABLE with anyone, 24/7 online access - MOBILE virtual labs
27 FUTURE CLASSROOM VIDEO ENABLED CLASSROOMS VIRTUAL/REMOTE PLATFORM ADVANCED BACK- OFFICE EFFICIENT TOOLS & PROCESS HD MULTI-UNIT BI- DIRECTIONAL VIDEO INTEGRATED VILT APPLICATION TRAINING IT SYSTEMS ENHANCED CLASSROOM TOOLS Instructor roaming Full Classroom View Fixed Equipment Cameras Flexible Video Management Capability All Platform Access Social Learning Element Metrics and Tracking High BW backhaul High availability infrastructure 24/7 Support Services Smartboards HD Document Cameras Solution Simulator Virtual Office Hours
28 CONNECTED LABS Our CONNECTED LABS give access to global technology assets from anywhere around the world, at anytime Enable remote training delivery Real time access to many system applications using remote access Supplement delivery in the field Demonstrate tasks at customer locations without interfering w/ live systems Minimize instructor travel cost and time investment Instructors can develop training tasks on the road. Shipping equipment cost reduced
29 FUTURE INSTRUCTOR VIRTUALIZATION, SERVER & CLOUD COMPUTING (EXPERIENCE w/ DESIGN, DEPLOY & ADMINISTRATION OF SOLUTIONS BASED ON EXPANSION PLATFORMS) STRONG IP NETWORKING KNOWLEDGE (EXPERIENCE w/ DESIGN, DEPLOY & ADMINISTRATION OF COMPLEX IP NETWORKS) STRONG RADIO CORE KNOWLEDGE & SKILLS (ASTRO, DIMETRA, MOTOTRBO, LTE) BASELINE KNOWLEDGE $ CORE BUSINESS SKILLS DEEP INDUSTRY KNOWLEDGE OF IP NETWORKING, ROUTING AND SECURITY GROWING KNOWLEDGE OF INDUSTRY BASED EXPANSION PLATFORMS INDUSTRY STANDARD FACILITATOR CERTIFICATION (Virtual and Physical) COMPTia CTT+ FOUNDATION = FIELD EXPERIENCE (CORE EXPERIENCE - NETWORK MONITORING, DESIGN, DEPLOYMENT, INFRASTRUCTURE REPAIR, ETC)
30 VENDOR / PARTNER TODAY: COLLABORATE ACROSS 20+ VENDORS PILOTING 3+ NEW SYSTEMS ACTIVE DISCUSSIONS EXPANDING VIRTUAL + VIDEO IMPROVING FACE TO FACE EXPERIENCE EFFICIENCY IN HOSTING WHAT WE NEED FROM YOU: BECOME OUR PARTNER IMPROVE YOUR COLLABORATION UNDERSTAND OUR (MSI/YOUR) FUTURE 3 0
31 THANK YOU DEVELOP YOUR TEAM TO BE FUTURE READY & YOUR CONTENT FUTURE FRIENDLY! P.PESZKO
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