Hosted Exchange Setup Instructions
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1 1 Deltacom Hosted Exchange Instructions Hosted Exchange Setup Instructions Rev. 3, November 16, 2010 Hosted Exchange Basic and ActiveSync..pgs 2-8 Blackberry Hosted Exchange...pgs 8-11 Hosted Exchange and POP Combination...pgs Additional Information pg 13 Page 1
2 2 Deltacom Hosted Exchange Instructions **See setup body for login name and password** Navigate to to begin creating users/accounts Enter username and password and click Sign In to access administrator functions. Page 2
3 3 Deltacom Hosted Exchange Instructions Click the Deltacom Hosting Service link Locate the Hosting Space Menu on the left; click the Hosted Exchange link. Page 3
4 4 Deltacom Hosted Exchange Instructions Click the Hosted organization name 5 Mail accounts used and available Page 4
5 5 Deltacom Hosted Exchange Instructions Next, click the Domain Names link Page 5
6 6 Deltacom Hosted Exchange Instructions Click Add New Domain Enter your domain and click Add Domain Page 6
7 7 Deltacom Hosted Exchange Instructions Make the just added domain the default domain (this step will be revisited later as this item will need to be deleted). Click the Mailboxes link Page 7
8 8 Deltacom Hosted Exchange Instructions Click Create New Mailbox Page 8
9 9 Deltacom Hosted Exchange Instructions Page 9
10 10 Deltacom Hosted Exchange Instructions 1) Display Name (ex. John Smith) 2) Desired address 3) Domain name (choose your domain name from the dropdown instead of the one ending in myhostedsolution.net ) 4) Desired password 5) Enter password again for verification The ability to send instructions to any address is also available at the bottom. End by clicking Create Mailbox to save the account. Once the address is entered, the user first name and last name will need to be entered along with the hidden address for Exchange. To do this, once your user is created, click on the Mailboxes link at the left of the portal again. This will display the users you have created...click on your user under the column Display Name. This will bring up the General tab for the box. Enter something in the first name and last name field then scroll down and hit the save button. Next, click the tab for Addresses; chnage the domain name in the dropdown to the one ending in myhostedsolution.net. Next, enter the first part of your address (the part to the left of symbol) in the Address field under Add New Address. Finally, click Add Address. Click the Domain Names link Click the red X to delete the previously added domain (this should leave only the domain ending in myhostedsolution.net ). Page 10
11 11 Deltacom Hosted Exchange Instructions **Note anytime a new account is added to Hosted Exchange the customer domain must be re-added; domain must be removed when account is successfully added.** Hosted Exchange with Blackberry **Note This section is only for customers who purchased the Blackberry Exchange option. The Blackberry menu item will not appear if this option was not purchased.** Once an account is successfully created the following screen appears If the Blackberry option was purchased, it will be necessary at this step to enter a first and last name for the account. Page 11
12 12 Deltacom Hosted Exchange Instructions Click the Blackberry Users link Click Add Blackberry User Users can be added either by entering a display name or by clicking the list icon Page 12
13 13 Deltacom Hosted Exchange Instructions List Icon List icon view Page 13
14 14 Deltacom Hosted Exchange Instructions Once a user is selected and the Add Blackbery User button is clicked, the following will display Page 14
15 15 Deltacom Hosted Exchange Instructions A set activation password can be used for Blackberry devices or a random password can be generated. This password will automatically to the user being set up. Administrators also have the options at this screen to delete a Blackberry user or to delete data from a Blackberry device. This screen also gives information about device activation (once the device is successfully activated) as well as other useful data. Hosted Exchange and POP Combination Hosted Exchange and POP service can be combined as well through POP forwarding bridging. Once a Hosted Exchange account has been created with dual POP and Exchange service, DO NOT DELETE the second added domain (the domain that does not end in myhostedsolution.net ) as it will be used to create the forwarding bridge. Only after all forwarding bridges have been created should the second domain be removed. To create the bridge, navigate to the Forwardings item located under the Mail item under the Hosting Space Menu (quick navigation tip: click the Deltacom Hosting Service link that displays at the top of every screen). Page 15
16 16 Deltacom Hosted Exchange Instructions Quick navigation Click Create Mail Forwarding Enter the Exchange users true address and select the proper domain name from the dropdown (two domains will show here the proper domain and the domain ending in myhostedsolution.net choose the latter). For the Forwards to field, enter the users Page 16
17 17 Deltacom Hosted Exchange Instructions account name followed by the Hosted Organization name and.myhostedsolution.net. For example, if the Hosted Exchange account created was that address would be entered for the address item. If the Hosted Organization for this account was smith, the address for the Forwards to field would be Once the proper information is added, click the Save button to save the bridge. The second domain can now be deleted from within the Hosted Exchange portal if no more bridges are to be built. Additional Information Webmail access: Exchange records: 1) Hosted Exchange only MX records exchange01.deltacom.net (priority 10) and exchange02.deltacom.net; also requires a CNAME of autodiscover directed to autodiscover.myhostedsolution.com. 2) Exchange and POP combination MX record mail10.deltacom.net and CNAME record autodiscover.myhostedservice.com. Hosted Exchange client instructions - Page 17
18 18 Deltacom Hosted Exchange Instructions Page 18
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