Red Hat Enterprise Linux open-source software services and support. Support solutions for an agile Linux industry-standard server environment
|
|
- Melina Strickland
- 8 years ago
- Views:
Transcription
1 Red Hat Enterprise Linux open-source software services and support Support solutions for an agile Linux industry-standard server environment
2 Linux is on the move. Linux has emerged as a powerful, flexible open-source environment for industry-standard servers. Providing unmatched flexibility and cost savings, Linux can help overcome many of the obstacles in your current environment and support resource and process improvements. Equally important, Linux is especially well-suited to be a foundation for the future. It is highly scalable, flexible, and of course open and reliable enough to meet the requirements of almost any size organization. Alone or mixed with other operating systems, Linux can be the ideal cornerstone for an agile business and IT environment. As business pressures mount to achieve greater return on investment, mitigate risk, improve performance, and increase agility, Linux will continue to grow in popularity. Today, Linux is an increasingly pervasive part of point solutions such as Web servers, departmental application environments, customer relationship management (CRM), knowledge management, and more. Looking forward, Linux will play a key role in core enterprise solutions as companies adopt it as part of a strategy to gain vendor independence and cost reduction. At HP Services, we recognize this shift in the marketplace and are prepared to help you make the transformation. Committed, proven Linux and Red Hat expertise HP is a global services provider for the entire Red Hat Enterprise Linux line of certified solutions, which includes Red Hat Enterprise Linux AS, Enterprise Linux ES, and Enterprise Linux WS. HP Services professionals have unmatched capabilities to help you design and deploy Linux in your IT environment. Our 6,500 Linux service professionals work closely with your team to design, build, integrate, manage, and evolve Linux-based IT infrastructures that closely align IT with your business objectives. We can help you achieve long-term value across multivendor and multiple-operating-system platforms, including Linux, UNIX, and Microsoft Windows. HP Services professionals focus on your specific needs, relying on our industry-standard technical expertise as well as our global capabilities to deliver the level of adaptability you require. Our close partnerships with Linux major distributors and application providers bring innovative, industry-leading solutions to resolve your everchanging IT challenges. HP s flexible support services, worldwide network of service partnerships, management tools, and education services give you more choices for designing and deploying a solution that addresses your unique needs. 2
3 Overview of HP Installation and Startup services for Red Hat Enterprise Linux software Implementing the Linux operating system can be a complex, time-consuming undertaking that draws your already overtaxed staff away from other critical tasks. HP Installation and Startup for Linux takes the pressure off your people and provides for a smooth implementation that reduces your time to benefits. This service, available in two versions, encompasses all deployment activities necessary to get your Linux operating systems up and running fast. HP Care Pack options are available either as fixed-price, fixed-content service (Package 1), or as custom-quoted service based on a statement of work (Package 2). Package 2 may include any or all of the service deliverables included in Package 1 as well as more complex deliverables, such as send mail configuration; DNS configuration of network applications; hard drive partitioning; and installation of NFS clients and server. The actual work to be performed in Package 2 will be identified in a statement of work. Package 1 for Installation and Startup U8141E HP ProLiant IA-32 servers Package 2 for HP Custom Deployment HA329AE HP ProLiant IA-32 servers Service Package 1 includes onsite installation, configuration, and startup activities in support of Red Hat Enterprise Linux software. This service provides installation of the Linux operating system (OS) and TCP/IP network protocol, plus integration into your network environment, including network interface card (NIC) configuration; printer queue setup; configuration of the Remote Insight Lights-Out (RILO) or Management Processor board (if available); installation of HP Insight Management Agent software for servers; initiation of a one-time backup to a local tape drive (if available) to be completed by the customer; and basic orientation on product usage. 3
4 Software Technical Support Service HP Software Technical Support Service helps you improve the performance and availability of Red Hat Enterprise Linux software. Convenient HP Care Pack Services packages give your IT team direct access to experienced HP Response Center engineers for reliable advice on issues such as software features and use, problem diagnosis and resolution, and software-defect identification. Features include: Telephone problem diagnosis and support Speedy access to technical resources Software operational support Installation advisory support Remote access for problem investigation using Instant Support Enterprise Edition (ISEE) Problem isolation Problem analysis and resolution Escalation management Three levels of engineering support Third-level engineering support from Red Hat, if required 9x5 or 24x7 coverage window Maximum 2-hour response Electronic software information Software Technical Support Service for Red Hat Red Hat Enterprise Linux SW Phone 9x5, unlimited UA277E operating environment for RH AS 1-year Red Hat Enterprise Linux SW Phone 24x7, unlimited UA279E operating environment for RH AS 1-year Red Hat Enterprise Linux SW Phone 9x5, unlimited UA272E operating environment for RH ES 1-year Red Hat Enterprise Linux SW Phone 24x7, unlimited UA274E operating environment for RH ES 1-year Red Hat Enterprise Linux SW Phone 9x5, U3402E operating environment 10 incidents 1-year Red Hat Enterprise Linux SW Phone 24x7, U3406E operating environment 10 incidents 1-year Red Hat Enterprise Linux SW Phone 9x5, U3407E operating environment 25 incidents 1-year Red Hat Enterprise Linux SW Phone 24x7, U3408E operating environment 25 incidents 1-year Red Hat Enterprise Linux SW Phone 9x5, U3409E operating environment 50 incidents 1-year Red Hat Enterprise Linux SW Phone 24x7, U3410E operating environment 50 incidents 1-year Note 1: The 50-incident option is not available in Europe. Note 2: Additional options are available for unlimited calls and contract support. Contact your HP sales representative or HP Partner for more information. Software Technical Support Service for Red Hat software applies to the system software operating environment and includes support for the Red Hat Enterprise Linux operating system. Service can be purchased in two forms: incident and unlimited. Incident service is based on consumption and is not tied to a product. Unlimited service is on a per-product basis, for example, for each HP ProLiant server. HP Mission Critical Support Services HP technology services delivers a comprehensive set of Mission Critical Support services to help sustain the highest levels of system availability and performance. HP Proactive Essentials for Red Hat Enterprise Linux environments provides proactive and reactive software support designed to improve the availability and stability of a business-critical Linux environment. For customers who have traditionally purchased only reactive software technical support, Proactive Essentials offers entry-level assistance that focuses on improving management, security, and performance of Red Hat Enterprise Linux operating-system software. Purchase options include monthly contract; unlimited incident HP Care Pack support; or incident-based Care Pack support in quantities of 10, 25, and 50 incidents. Hardware support for selected servers and storage devices can be added as part of a Proactive Essentials package. Features include: Named remote support account advocate Account support plan Operational and technical advice Semi-annual support planning and review OS patch review and recommendation Configuration review HP electronic information support Education planning assistance HP Mission Critical Support Services HP ProLiant servers Proactive Essentials 13x5, U9987E 10 incidents 1-year HP ProLiant servers Proactive Essentials 13x5, U9984E 25 incidents 1-year HP ProLiant servers Proactive Essentials 24x7, U9981E 25 incidents 1-year HP ProLiant servers Proactive Essentials 24x7, U9978E 50 incidents 1-year Note: The 50-incident option is not available in Europe. 4
5 Integrated hardware and software support services Support Plus 24 HP Support Plus 24 helps you increase the performance and availability of your IT infrastructure with comprehensive, integrated hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 24x7x365. Service coverage includes HP products and selected multivendor hardware and software. Service highlights include: Telephone software support An HP IT Response Center engineer provides problem-analysis and problem-resolution support within two hours of the time your call is logged. The center also offers help with troubleshooting problems and setting configuration parameters. Four-hour response onsite hardware support For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within four hours of the time your call is logged. Coverage includes all required parts and materials. Extended business hours coverage Onsite and remote services are available 24 hours a day, 7 days a week, including holidays. Escalation management Established escalation procedures enlist specialized assistance from HP and selected third-party hardware and software vendors. Electronic support You can access HP s electronic support facility for a symptom-solution database, product descriptions, specifications, technical literature, and more. Support Plus 24 ML310 HW & SW 24x7, unlimited 3-year U8328E ML330 HW & SW 24x7, unlimited 3-year U8329E ML350 HW & SW 24x7, unlimited 3-year U8330E DL320 HW & SW 24x7, unlimited 3-year U8331E DL360 HW & SW 24x7, unlimited 3-year U8332E ML370 HW & SW 24x7, unlimited 3-year U8333E DL380 HW & SW 24x7, unlimited 3-year U8334E ML530 HW & SW 24x7, unlimited 3-year U8335E ML570 HW & SW 24x7, unlimited 3-year U9237E DL560 HW & SW 24x7, unlimited 3-year U9238E DL580 HW & SW 24x7, unlimited 3-year U9239E DL740 HW & SW 24x7, unlimited 3-year U9240E DL760 HW & SW 24x7, unlimited 3-year U9241E 5
6 Subscription services HP Services provides a single point of accountability for all your Linux service support needs, including support for Red Hat Enterprise Linux software updates. As part of the subscription service, you ll download maintenance updates and patches via the Red Hat Network. Other features of the Red Hat subscription service include: Instant access to the latest Red Hat Enterprise Linux ISO standards Priority download access for errata and ISO standards Priority notifications as soon as errata and new products are released 24x7 Web access Operating-system media and user documentation Note: Full media kits supplied with initial purchase only Subscription services Red Hat Enterprise Media, documentation, B21 Linux AS v4 9x5 escalations to RH 1-year Red Hat Enterprise Media, documentation, B21 Linux AS v4 9x5 escalations to RH 3-year Red Hat Enterprise Media, documentation, B21 Linux AS v4 24x7 escalations to RH 1-year Red Hat Enterprise Media, documentation, B21 Linux AS v4 24x7 escalations to RH 3-year Red Hat Enterprise Media, documentation, B21 Linux ES v4 12x5 escalations to RH 1-year Red Hat Enterprise Media, documentation, B21 Linux ES v4 12x5 escalations to RH 3-year Indemnity for peace of mind The decision to make a strategic investment in Linux can raise issues of intellectual property and copyright. HP is committed to the success of its customers and to driving the advance of Linux. The HP Indemnity Program offers significant value in helping to protect your business interests as you deploy Linux-based solutions. Since October 1, 2003, qualified customers have obtained indemnification from HP against legal action from SCO. HP is making this offer, at no cost, to protect you and to allow you to continue your Linux deployment plans without risk or distraction. To learn more, visit: HP Education Services HP recommends that education be an integral part of your Linux software implementation. Professionals from HP Education Services have the expertise to meet the full range of your Linux education needs embracing the requirements of end users, system administrators, and support personnel. Our online and instructor-led courses build both core and advanced skill sets. HP Education Services courses are taught in most local languages. HP Care Pack Total Education HP Care Pack Total Education offers the ultimate in flexibility. It s a simple, economical way to purchase training. This package provides credits, like a bank account, that can be used for any of over 200 different scheduled instructor-led courses offered at HP education centers or more than 3,000 online courses offered via the HP IT Resource Center. 6
7 Technology-specific HP Care Pack services HP Education Services provides courses for Linux software that build both core and advanced skills. A commitment to education for Linux environments means that your investment in a new or upgraded operating environment gains greater return faster through knowledge transfer from HP training experts. Recommended training courses include: Service description Linux Fundamentals Linux System Administration I Linux System Administration II Linux Troubleshooting Linux Network Security Linux Development Tools and Techniques Part number U8583S H7091S H7092S U8531S U5086S U5513X For a comprehensive list of courses, part numbers, and ordering information, please visit: Why HP Services? There s a good reason why Linux is the fastest-growing operating system in the world. When it s implemented and supported correctly, it provides business-critical application environments, reduces IT costs, transforms IT strategy, and yields competitive advantage. Today, IT environments of all kinds use Linux for an increasing number of disparate solution workloads HP included. Not only have we implemented the technology in our own enterprise, but we re also leading the industry by adding value to Linux, so you get a faster and better return on investment. As a very first step, HP Services experts work closely with you to clearly understand your business goals. This understanding becomes the foundation for any service large or small, complex or simple, one-time or ongoing that we provide for you. Our goal is to help you build what we call the Adaptive Enterprise, where business and IT are synchronized to capitalize on change. Key benefits of HP services and support for Linux environments Commitment and leadership in open-source software and Linux Strategic services alliances with open-source distribution leaders Best-in-class portfolio with industry-leading ISV partners Comprehensive and proven services For more information For more information about HP services and support for Red Hat software, please contact your local HP sales representative or visit: 7
8 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. To learn more, visit 4AA0-3309ENW, December 2005
Red Hat Enterprise Linux Server 2 Sockets 4 Guests 1 Year Subscription 24x7 Support E-LTU
Overview Red Hat Enterprise Linux products from HP offers enterprise class support for your Linux environment. providing outstanding technical expertise with fast answers and problem resolution. And you
More informationRed Hat Enterprise Linux Subscription 2 Sockets for 5 years with HP bundled support for 9x5 and 24x7.
Extend the Power of Open Source with Red Hat on HP's Converged Infrastructure. For more than 10 years HP and Red Hat have worked together providing a reliable platform for the most demanding open source
More informationHow To Get A Windows Server 2008 (For Free) From Hplow.Com
Microsoft Windows Server 2008 is Microsoft's next generation operating system designed to be the most flexible and robust Windows Server operating system to date. Windows Server 2008 provides powerful
More informationHP Windows Server 2008R2 OEM licenses are available for purchase from HP or your local authorized reseller.
Windows Server 2008 R2 builds on the award-winning foundation of Windows Server 2008, expanding existing technology and adding new features to enable organizations to increase the reliability and flexibility
More informationHP Windows Server 2008R2 OEM licenses are available for purchase from HP or your local authorized reseller.
Overview Windows Server 2008 R2 builds on the award-winning foundation of Windows Server 2008, expanding existing technology and adding new features to enable organizations to increase the reliability
More informationHP Prior Software Version Support HP Mature Software Product Support
HP Prior Software Version Support HP Mature Software Product Support HP Technology Services - Contractual Services Technical data HP Prior Software Version Support and HP Mature Software Product Support
More informationHP Software Technical Support
HP Software Technical Support HP Technology Services - Contractual Services Technical data HP Software Technical Support provides comprehensive remote software support services for HP software products
More informationRed Hat Enterprise Linux and management bundle for HP BladeSystem TM
HP and Red Hat are announcing a specially priced software bundle for customers deploying Red Hat Linux on HP BladeSystem servers. HP will offer Red Hat Enterprise Linux and management bundle that combines
More informationHP online support resources
HP online support resources This HP online support resources guide provides quick and easy access to information on HP s comprehensive array of online support tools and services enabling your best support
More informationQuickSpecs. Red Hat Enterprise Linux for HP ProLiant and BladeSystem Servers Overview
Overview Extend the Power of Open Source with Red Hat on HP's Converged Infrastructure. For more than 10 years HP and Red Hat have worked together providing a reliable platform for the most demanding open
More informationHP Hardware Technical Support
HP Hardware Technical Support HP Technology Services - Contractual Services Technical data HP Hardware Technical Support service provides a remote hardware telephone support service on selected HP and
More informationRed Hat offers packages specifically for the scientific user to deploy clusters of systems to take on the most challenging of missions:
Overview Extend the Power of Open Source with Red Hat on HP's Converged Infrastructure. For more than 10 years HP and Red Hat have worked together providing a reliable platform for the most demanding open
More informationHP Support Plus Service
HP Support Plus Service HP Care Pack Services HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure.
More informationHP Insight Diagnostics Online Edition. Featuring Survey Utility and IML Viewer
Survey Utility HP Industry Standard Servers June 2004 HP Insight Diagnostics Online Edition Technical White Paper Featuring Survey Utility and IML Viewer Table of Contents Abstract Executive Summary 3
More informationQuickSpecs. Red Hat Enterprise Linux for HP ProLiant and BladeSystem Servers. Overview
Overview Extend the Power of Open Source with Red Hat on HP's Converged Infrastructure. For more than 10 years HP and Red Hat have worked together providing a reliable platform for the most demanding open
More informationHP PC Helpdesk Service
HP PC Helpdesk Service HP Care Pack Services Technical data HP PC Helpdesk Service gives professionals in small and medium-sized businesses access to advice and assistance for popular software applications,
More informationQuickSpecs HP Data Protector Express 4.0 Service Pack 1
Overview HP Data Protector Express is easy to install, easy to use and easy to manage backup and recovery software designed specifically for smaller organizations. It robustly, yet simply, protects single
More informationQuickSpecs. HP SATA Hard Drives. Overview
QuickSpecs Overview HP SATA drives are designed for the reliability and larger capacities demanded by today's entry server and external storage environments. The SATA portfolio is categorized into two
More informationQuickSpecs. What's New. Models. HP ProLiant Essentials Performance Management Pack version 4.4. Overview
Overview ProLiant Essentials Performance Management Pack (PMP) is a software solution that detects, analyzes, and explains hardware bottlenecks on HP ProLiant servers. HP Integrity servers and HP Storage
More informationFor your network: HP Network Support Combined with Cisco Services
For your network: HP Network Support Combined with Cisco Services The primary goal of this service is to maintain reliable network performance and availability, and thereby protect your network investment.
More informationQuickSpecs. What's New. Models. ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition. Overview
Overview Upgrading or replacing your existing server? Migration is now an option! Replicate the server you are replacing using the software, the only product of its kind from a server vendor that provides
More informationQuickSpecs HP Data Protector Express 4.0 Service Pack 1
Overview HP Data Protector Express is easy to install, easy to use and easy to manage backup and recovery software designed specifically for smaller organizations. It robustly, yet simply, protects single
More informationQuickSpecs. HP SATA Hard Drives. Overview
QuickSpecs Overview HP SATA drives are designed for the reliability and larger capacities demanded by today's entry server and external storage environments. The SATA portfolio is categorized into two
More informationHP ProLiant Lights-Out 100c Remote Management Cards Overview
Overview LO100c are Remote Management cards for HP ProLiant 100 series servers which allow customers or their service providers to remotely manage ProLiant ML100 series servers as well as the HP ProLiant
More informationBrochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations
Brochure Update your Windows HP Technology Services for Microsoft End of Support (EOS) and Microsoft Migrations Stabilize and secure your infrastructure Microsoft will end support for Windows Server 2003/R2
More informationHP Windows 7 Onsite Upgrade Service
HP Windows 7 Onsite Upgrade Service HP Care Pack Services Technical data The Windows 7 Onsite Upgrade Service provides your company with onsite installation, setup, and training for the Microsoft Windows
More informationQuickSpecs. Models. HP ProLiant Lights-Out 100c Remote Management Cards Overview
Overview The LO100c is a Remote Management card for HP ProLiant 100 series servers which allow customers or their service providers to remotely manage ProLiant 100 series servers regardless of the state
More informationHP IT Professional Help Desk for SMB Service HP Care Pack Services
HP IT Professional Help Desk for SMB Service HP Care Pack Services Technical data HP IT Professional Help Desk for SMB Service gives Small to Medium Business customers a single source of 2nd and 3rd Level
More informationQuickSpecs. What's New HP 750GB 1.5G SATA 7.2K 3.5" Hard Disk Drive. HP Serial-ATA (SATA) Hard Drive Option Kits. Overview
Overview HP offers a variety of tested, HP-qualified, SMART* capable, SATA Hard Drives offering data integrity and availability in hotpluggable models. HP 3.5" and Small Form Factor (2.5") SATA drives
More informationSolution guide. HP Just Right IT. Technology made easy for your growing business
Solution guide HP Just Right IT Technology made easy for your growing business Build your business with Just Right IT Small businesses like yours are driving economic growth. You create the jobs. You create
More informationRed Hat Enterprise Linux solutions from HP and Oracle
Red Hat Enterprise Linux solutions from HP and Oracle Driven by innovation to improve interoperability and scalability, HP, Red Hat, and Oracle deliver a broad and deep range of Linux offerings to enhance
More informationQuickSpecs. HP SATA Hard Drives. Overview
QuickSpecs Overview HP SATA drives are designed for the reliability and larger capacities demanded by today's entry server and external storage environments. The SATA portfolio is categorized into two
More informationPay per use for Imaging and Printing HP Services
HP Services HP Pay per use for Imaging and Printing delivers improved productivity and a lower total cost of ownership. Consolidate, integrate, and manage your imaging and printing resources No matter
More informationHP Security Assessment Services
HP Security Assessment Services HP Data Center Services Technical data Your corporate information and intellectual property are important assets that you want to protect from unauthorized users. Developing
More informationSIMPLIFIED. HP Software Premier Services Service Brief. The next generation of HP Software Premier Services
HP Software Premier Services Service Brief HP Software Premier Services for standard products and integrated solutions SIMPLIFIED The next generation of HP Software Premier Services HP SoFTwarE PrEMIEr
More informationHP Global Call Management Service
HP Global Call Management Service HP Services Technical data HP Global Call Management (GCM) Service will provide your enterprise with a single point of contact that will log, route, and manage support
More informationQuickSpecs. What's New HP 8GB USB Enterprise Mainstream Flash Media Drive Key Kit. HP Flash Media Kits. Overview
Overview HP provides several high performance Flash Media kits for customers who require boot from flash solutions. Form factors include USB Key, SD Card and MicroSD Card allowing the flexibility to support
More informationQuickSpecs. Models HP QMH2672 16Gb Fibre Channel Host Bus Adapter 710608-B21. HP QMH2672 16Gb FC HBA for BladeSystem c-class.
Overview The QMH2672 16Gb FC HBA is a dual channel Fibre Channel mezzanine card that provides reliable, high-performance connectivity at 8Gb/s or 16Gb/s. This is a Type A mezzanine card for HP BladeSystem
More informationPay per use for Imaging and Printing HP Services
Pay per use for Imaging and Printing HP Services HP Pay per use for Imaging and Printing delivers improved productivity and a lower total cost of ownership Consolidate, integrate, and manage your imaging
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S.
HP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S. HP Care Pack Services Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service
HP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Care Pack Services HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will
More informationHP Systems Insight Manager and HP OpenView
HP Systems Insight Manager and HP OpenView Working Better Together to Deliver End-to-End Management, from Hardware Infrastructure to Business Service Availability Executive Summary... 2 Challenges of Managing
More informationHP Data Replication Solution Service for 3PAR Virtual Copy
HP Data Replication Solution Service for 3PAR Virtual Copy HP Care Pack Services Technical data HP Data Replication Solution Service for 3PAR Virtual Copy provides implementation of the HP 3PAR Storage
More informationHP and Business Objects Transforming information into intelligence
HP and Business Objects Transforming information into intelligence 1 Empowering your organization Intelligence: the ability to acquire and apply knowledge. For businesses today, gaining intelligence means
More informationQuickSpecs. HP Session Allocation Manager Software (SAM v2.3) Overview
Overview Introduction A key component of the HP Virtual Client Essentials software portfolio, Session Allocation Manager (SAM) administrative software brokers network connections to seamlessly deliver
More informationManage projects effectively
Business white paper Manage projects effectively HP Project and Portfolio Management Center and HP Agile Manager Table of contents 3 Executive summary 3 The HP Solution Invest in what matters most then
More informationHP Storage Data Migration Service
HP Storage Data Migration Service HP Data Center Services Technical data The HP Storage Data Migration Service transfers your designated information to target storage device technologies across a data
More informationCisco Unified Computing Support and Warranty Services
Cisco Unified Computing Cisco Unified Computing Services The Cisco Unified Computing System provides the foundation for a broad spectrum of virtualization initiatives that can reduce equipment and operating
More informationYour guide to the new HP Customer Support Services portfolio
Your guide to the new HP Customer Support portfolio The new HP Customer Support portfolio responds to the realities of doing business in a demanding climate. It delivers significant benefits, including
More informationWhat is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program.
FAQ General information and Frequently Asked Questions (FAQs) What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program. What are
More informationHP ProLiant Essentials Vulnerability and Patch Management Pack Planning Guide
HP ProLiant Essentials Vulnerability and Patch Management Pack Planning Guide Product overview... 3 Vulnerability scanning components... 3 Vulnerability fix and patch components... 3 Checklist... 4 Pre-installation
More informationQuickSpecs. What's New Updating list of supported servers. HP Half-Height SATA DVD RW Optical Drive. Overview
Overview The HP SATA optical drives for HP ProLiant servers are offered with an industry-standard SATA interface and are supported on most major operating systems. The DVD RW drive will be capable of reading
More informationHP Server Automation Standard
Data sheet HP Server Automation Standard Lower-cost edition of HP Server Automation software Benefits Time to value: Instant time to value especially for small-medium deployments Lower initial investment:
More informationTable of contents. Matching server virtualization with advanced storage virtualization
Matching server virtualization with advanced storage virtualization Using HP LeftHand SAN and VMware Infrastructure 3 for improved ease of use, reduced cost and complexity, increased availability, and
More informationDirectory-enabled Lights-Out Management
Directory-enabled Lights-Out Management white paper Abstract... 2 Remote management products... 2 Business needs... 3 Customer environment... 3 Benefits... 3 Directory architecture... 4 Overview... 4 Objects...
More informationHP 3PAR Software Installation and Startup Service
Technical data HP 3PAR Software Installation and Startup Service HP Care Pack Services For smooth startup, HP 3PAR Software Installation and Startup Service provides deployment of your HP 3PAR software,
More informationFollow the sun support 24x7x365. Keeping your HP NonStop systems and software up and running
Follow the sun support 24x7x365 Keeping your HP NonStop systems and software up and running The HP Global Customer Support Center (GCSC) is an elite, worldwide technical support team that serves HP NonStop
More informationthe limits of your infrastructure. How to get the most out of virtualization
the limits of your infrastructure. How to get the most out of virtualization Business white paper Table of contents Executive summary...4 The benefits of virtualization?...4 How people and processes add
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S.
HP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S. HP Care Pack Services Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support
More informationSolution brief. HP CloudSystem. An integrated and open platform to build and manage cloud services
Solution brief An integrated and open platform to build and manage cloud services The industry s most complete cloud system for enterprises and service providers Approximately every decade, technology
More informationHP Hardware Support Onsite Service - U.S.
HP Hardware Support Onsite Service - U.S. HP Care Pack Services Technical data This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve
More informationHP Scalable NAS File Serving Software Product Overview
Product Overview Enterprises who want to consolidate file servers and storage while increasing general throughput, web, media-streaming and thinclient performance. The HP StorageWorks Scalable NAS File
More informationHP ProLiant servers. Build an adaptive infrastructure that can grow in step with your business
HP ProLiant servers Build an adaptive infrastructure that can grow in step with your business With powerful, flexible solutions and innovations in manageability, virtualisation, power and cooling, HP ProLiant
More informationHP NonStop Software Essentials
Data sheet HP NonStop Software Essentials Simplify NonStop software management Managing software versions on any system can be a complicated task. With the scale that a NonStop system provides, this task
More informationQuickSpecs. What's New HP 3TB 6G SAS 7.2K 3.5-inch Midline Hard Drive. HP SAS Enterprise and SAS Midline Hard Drives. Overview
Overview Serial Attached SCSI (SAS) provides a superior storage solution. With some storage requirements escalating and others becoming more complex, factors such as flexibility, performance, increased
More informationHP Storage Virtual Volume Design and Implementation Service
HP Storage Virtual Volume Design and Implementation Service HP Care Pack Services Technical data Proper configuration of storage hardware is crucial to help improve the effectiveness of your storage devices.
More informationHP 9.5mm SATA DVD RW Optical Drive
Overview The HP SATA optical drives for HP ProLiant servers are offered with an industry-standard SATA interface and are supported on most major operating systems. The DVD RW drive will be capable of reading
More informationEnd-to-end management
Brochure End-to-end management HP ProLiant servers with Insight Control Make the most of your investments in servers, staff, and facilities The server management challenge Let s face it. Managing servers
More informationQuickSpecs. What's New Updating list of supported servers. HP Half-Height SATA DVD ROM Optical Drive. Overview
Overview The HP SATA optical drives for HP ProLiant servers are offered with an industry-standard SATA interface and are supported on most major operating systems. The DVD ROM drive is designed to read
More informationQuickSpecs. HP Serial-ATA (SATA) Entry (ETY) and Midline (MDL) Hard Drive Option Kits. Overview
QuickSpecs Overview HP SATA drives are designed for the reliability and larger capacities demanded by today's entry server and external storage environments. The SATA portfolio is categorized into two
More informationManaging HP Integrity Servers with HP Server Automation and HP Virtual Server Environment
Managing HP Integrity Servers with HP Server Automation and HP Virtual Server Environment Managing HP Integrity Servers with HP Server Automation and HP Virtual Server Environment... 1 Introduction...
More informationCustomizing Asset Manager for Managed Services Providers (MSP) Software Asset Management
HP Asset Manager Customizing Asset Manager for Managed Services Providers (MSP) Software Asset Management How To Manage Generic Software Counters and Multiple Companies Legal Notices... 2 Introduction...
More informationHP Device Manager 4.7
Technical white paper HP Device Manager 4.7 Database Troubleshooting Guide Table of contents Overview... 2 Using MS SQL Server... 2 Using PostgreSQL... 3 Troubleshooting steps... 3 Migrate Database...
More informationHP ProLiant BL460c takes #1 performance on Siebel CRM Release 8.0 Benchmark Industry Applications running Linux, Oracle
HP ProLiant BL460c takes #1 performance on Siebel CRM Release 8.0 Benchmark Industry Applications running Linux, Oracle HP first to run benchmark with Oracle Enterprise Linux HP Leadership» The HP ProLiant
More informationData Center Infrastructure Management
Data Center Infrastructure Management Helping IT Empower the Business Luis M Burgos, HP Services BDM Arrow, ECS Proactive Care Advanced Presented under Non-Disclosure A New Style of IT Driven by Four New
More informationHP StorageWorks P2000 G3 and MSA2000 G2 Arrays
HP StorageWorks P2000 G3 and MSA2000 G2 Arrays Family Data sheet How can the flexibility of the HP StorageWorks P2000 G3 MSA Array Systems help remedy growing storage needs and small budgets? By offering
More informationQuickSpecs. HP Virtual Desktop Infrastructure with VMware Overview
Overview HP Virtual Desktop Infrastructure (VDI) is an end-to-end client virtualization solution based on the best managed and virtualizationready HP ProLiant and BladeSystem servers, HP Storage Works
More informationQuickSpecs. Models. HP Insight Remote Support Software Portfolio Overview
Overview The HP Insight Remote Support Software is a portfolio of infrastructure remote support software that automatically provides secure remote support for your HP Servers and Storage, 24 X 7so you
More informationHP 3PAR 7000 Software Installation and Startup Service
Technical data HP 3PAR 7000 Software Installation and Startup Service HP Care Pack Services For a smooth startup, HP 3PAR 7000 Software Installation and Startup Service provides deployment of your HP 3PAR
More informationThe DVD ROM drive is designed to read not only CD ROM and CD R/RW discs but also DVD ROM, DVD RAM, DVD +R/RW and DVD R/RW discs.
Overview The HP SATA optical drives for HP ProLiant servers are offered with an industry-standard SATA interface and are supported on most major operating systems. The DVD ROM drive is designed to read
More informationHP ProLiant Essentials Performance Management Pack 3.0 Support Matrix
HP ProLiant Essentials Performance Management Pack 3.0 Support Matrix ProLiant Essentials Performance Management Pack (PMP) is a software solution that detects and analyzes hardware performance issues
More informationHP OpenView Performance Insight Report Pack for Databases
HP OpenView Performance Insight Report Pack for Databases Data sheet The Report Pack for Databases provides the insight you need to effectively manage your database management system. Because what you
More informationHP Server Integrations with Microsoft System Center Products Support Matrix
HP Server Integrations with Microsoft System Center Products Support Matrix Part Number 467676-006 June 2010 (Sixth Edition) Copyright, 2010 Hewlett-Packard Development Company, L.P. The information contained
More informationChallenges of the HP Business Appliance (BI)
An Introduction to the HP Business Decision Appliance January 2011 Contents An Introduction to the HP Business Decision Appliance... 1 Executive Summary... 3 Challenges for Users... 3 Challenges for IT...
More informationHPE Datacenter Care Service
Data sheet HPE Datacenter Care Service HPE Contractual Support Services HPE Datacenter Care Service is HPE's most comprehensive support solution tailored to meet your specific data center support requirements.
More informationIt is also available as part of the HP IS DVD and the Management DVD/HPSIM install.
Overview The HP is a web-based interface that consolidates and simplifies the management of individual ProLiant and Integrity servers running Microsoft Windows or Linux operating systems. By aggregating
More informationQuickSpecs. HP Virtual Desktop Infrastructure with VMware View Overview
Overview HP Virtual Desktop Infrastructure (VDI) is an end-to-end client virtualization solution based on the best managed and virtualizationready HP ProLiant and BladeSystem servers, HP Storage Works
More informationHP ProLiant Storage Server family. Radically simple storage
HP ProLiant Storage Server family Radically simple storage The HP ProLiant Storage Server family delivers affordable, easy-to-use network attached storage (NAS) solutions that simplify storage management
More informationHP Datacenter Care Service
HP Datacenter Care Service HP Technology Services Contractual Services HP Datacenter Care Service is HP s most flexible support service designed to help you consistently meet your service-level targets
More informationManaged Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services
Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization
More informationHP Care Pack Services
HP Hardware Support Onsite Call-to-Repair Service HP Care Pack Services HP Hardware Support Onsite Call-to-Repair Service provides an IT manager access to a team of HP support specialists who will quickly
More informationHP OpenView Smart Plug-in for Microsoft Windows Data sheet
HP OpenView Smart Plug-in for Microsoft Windows Data sheet HP OpenView Smart Plug-in for Microsoft Windows is the key to managing your Microsoft Windows environment from a service perspective. It works
More informationHP Hardware Support Onsite Service
HP Hardware Support Onsite Service HP Care Pack Services Data sheet This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product
More informationOracle Grid Computing Achieved
Oracle Grid Computing Achieved Service-oriented HP Adaptive Infrastructure offerings for Oracle Grid Computing and SOA Technology for better business outcomes Evolution of the next generation data center
More informationQuickSpecs. What's New HP 1.2TB 6G SAS 10K rpm SFF (2.5-inch) SC Enterprise 3yr Warranty Hard Drive
Overview Serial Attached SCSI (SAS) provides a superior storage solution. With some storage requirements escalating and others becoming more complex, factors such as flexibility, performance, increased
More informationHow To Standardize Itil V3.3.5
Business white paper Standardize your ITSM An HP approach based on best practices Table of contents 3 Introduction 3 Benefits and challenges 5 The HP approach to standardizing ITSM 6 Establish an IT operations
More informationQuickSpecs. What's New Dual Port SFF 10K and 15K SAS drives Dual Port 3.5" 15K SAS drives. HP SAS Drives (Servers) Overview
Overview Serial Attached SCSI is the logical evolution of SCSI, including its long-established software advantage and the Serial ATA electrical and physical connection interface. With enterprise storage
More information