Handling professional conduct complaints against doctors
|
|
- Nathan Walker
- 7 years ago
- Views:
Transcription
1 Handling prfessinal cnduct cmplaints against dctrs
2 Handling prfessinal cnduct cmplaints against dctrs Handling prfessinal cnduct cmplaints against dctrs Avant supprts: à a natinally cnsistent apprach t cmplaints handling, nt nly in terms f prcess but als in terms f utcmes à a respnsive, risk-based apprach t managing cmplaints against medical practitiners à effective, fair and transparent management f cmplaints including: apprpriate triaging f cmplaints, especially thse that are minr r vexatius use f transparent perfrmance indicatrs relating t timeliness in the management f cmplaints parity in timeframes s that practitiners are able t have sufficient and equivalent time t respnd t regulatrs requests the prvisin f relevant infrmatin thrughut the life cycle f a cmplaint, t allw the practitiner t respnd and stay infrmed access t apprpriate clinical input and peer review f cmplaints t prvide prfessinal and clinical guidance t infrm regulatry decisin-making the ability t enter int alternative dispute reslutin, where apprpriate. Intrductin Avant is Australia s leading medical defence rganisatin, representing mre than 64,000 health practitiners and students. Avant assists dctrs in respnding t patient cmplaints thrughut Australia. Dctrs can receive cmplaints abut their prfessinal cnduct frm many surces. As well as receiving cmplaints frm prfessinal regulating bdies, practitiners can receive cmplaints frm ther regulatrs, such as the Department f Human Services abut billing practices and frm privacy regulatrs abut privacy breaches. Althugh this paper fcusses primarily n cmplaints t medical regulatrs abut dctrs prfessinal cnduct, many f the principles utlined belw apply equally t cmplaints handled by ther regulatry authrities. With changing patient expectatins and the increasing recgnitin f the imprtant interests f the cnsumer in the regulatry prcess, there is a risk f the practitiner s vice being lst. It is imprtant t make sure that thse being regulated are nt frgtten in the prcess f ensuring patient and cnsumer expectatins are met. Fr a regulatry system t be effective it must have the cnfidence f the prfessin being regulated. If the prfessin des nt have cnfidence in the regulatr, it will struggle t accept the cnsequences f regulatin. This will encurage an adversarial apprach t regulatin, leading t increased csts and reduced regulatry efficiency. Avant believes that an effective regulatry scheme fr dctrs shuld be based n the fllwing principles: à there shuld be a transparent prcess fr patients t make cmplaints r raise cncerns. à the regulatr s pwers t prtect the public shuld nt be exercised at the expense f the rights f practitiners t a fair prcess. June
3 Handling prfessinal cnduct cmplaints against dctrs à allegatins shuld be investigated by a bdy with sufficient investigatry pwers, an understanding f the practice f medicine, and an understanding f the rle f a regulatr in prtecting the public. à the prcess shuld supprt the rights f dctrs t natural justice and prcedural fairness, including: t be given all relevant material under cnsideratin in a timely manner t have decisins made independently and bjectively, n the basis f relevant and cgent material The data n cmplaints The 2013/14 Australian Health Practitiner Regulatin Agency (AHPRA) annual reprt nted there was a 19% increase in cmplaints fr medical practitiners frm the previus year. It further reprted that: à 56% f all cmplaints received were fr dctrs, wh represent 16% f registered health practitiners à 4.9% f medical practitiners were subject t a cmplaint, which is the highest rate amngst registered health practitiners. t be given a sufficient pprtunity t be heard n matters affecting their ability t practise. Under the Health Practitiner Regulatin Natinal Law (Natinal Law), cmplaints abut the health, perfrmance r cnduct f a medical practitiner are called ntificatins. In this paper, cmplaint is used t refer t ntificatins under the Natinal Law as well as cmplaints t the Health Care Cmplaints Cmmissin (HCCC) in NSW and the Office f the Health Ombudsman in Queensland. Cmplaints received per year Calendar year Figure 1: Number f cmplaints fr registered medical practitiners June
4 Handling prfessinal cnduct cmplaints against dctrs Hw are cmplaints against dctrs handled in Australia? The Medical Bard f Australia (MBA) and AHPRA manage prfessinal cnduct cmplaints fr dctrs in Australia. Hwever, Queensland and NSW have their wn separate and different cmplaints handling prcesses fr practitiners based in these jurisdictins. In these states health cmplaints are managed by the NSW HCCC 2 and the Queensland Office f the Health Ombudsman 3 respectively. When a cmplaint is received by a cmplaints handling bdy it can prgress thrugh a number f stages. These include: à assessment à investigatin à use f the immediate actin pwer à health assessments à perfrmance assessments à actin after the cmpletin f assessments, investigatins, health r perfrmance assessments. There are key features that Avant believes a regulatry cmplaints system shuld have t further engender the cnfidence f medical practitiners and cnsumers alike. A cmplaints handling bdy shuld: à effectively triage cmplaints especially thse that are minr r vexatius à adhere t transparent perfrmance indicatrs relating t timeliness in the management f cmplaints à ensure that practitiners have sufficient and equivalent time t respnd t regulatrs requests à prvide relevant infrmatin thrughut the life cycle f a cmplaint, t allw the practitiner t respnd and stay infrmed à ensure that cmplaints are handled fairly, bjectively and efficiently, and in a transparent manner à access apprpriate clinical input and peer review f cmplaints t prvide prfessinal and clinical guidance t infrm regulatry decisin-making à enter int alternative dispute reslutin, where apprpriate. June
5 Handling prfessinal cnduct cmplaints against dctrs Hw can cmplaint prcesses be imprved? Avant supprts a respnsive, risk-based apprach t managing cmplaints. This requires regulatrs t take the least intrusive curse f actin that will prtect the public frm the risk f harm, and nly escalate t mre frmal enfrcement when minimallyinvasive strategies d nt (r will nt) wrk. Avant further believes that there shuld be a natinally cnsistent apprach t cmplaints handling, nt nly in terms f prcess but als utcmes. An absence f cnsistency has led t cnfusin and delays regarding the rle f AHPRA, the MBA and statebased health cmplaints entities. Avant has further fund that management f cmplaints can at times be characterised by a lack f cmmunicatin, transparency and an inefficient use f investigative resurces. 4 Avant believes that there shuld be a statutry requirement that all relevant infrmatin cncerning a cmplaint be prvided t practitiners. Prvisin f all relevant infrmatin t dctrs at an early stage will greatly assist in speeding up the reslutin f matters and avid regulatrs and practitiners entering int prtracted debates abut prcedural fairness. Current regulatry prcesses have the ptential t adversely affect the mental, physical and financial health f medical practitiners. Avant believes that there shuld be greater acknwledgment by regulatrs f the impact f regulatry prcesses n dctrs health and wellbeing. Fr mre infrmatin, see Avant s psitin paper The impact f claims and cmplaints n dctrs health and wellbeing. [ The decisin t restrict practice The state and territry bards have the respnsibility f identifying matters where the evidence supprts the use f the immediate actin pwer. This pwer allws regulatrs t suspend the registratin f a practitiner if there is a serius risk t public safety. Avant cnsiders that use f emergency pwers ( immediate actin ) t restrict a practitiner s ability t practise shuld be prprtinate with the risk t be averted. T ensure this pwer is used fairly, legislative prvisins shuld be in place t allw a right f review fr any decisin t restrict a practitiner s practice withut the need t ldge an appeal in a tribunal. In Queensland, the Health Ombudsman can take immediate actin and restrict a practitiner s ability t practise withut reference f a cmplaint t a suitably qualified and experienced practitiner 5. The Health Ombudsman can use this pwer withut giving a practitiner the right t make a submissin abut whether the prpsed actin shuld be taken, r whether sme ther actin can be taken which prvides an apprpriate level f prtectin fr the public. In Avant s view, use f immediate actin pwer in this manner diminishes a practitiner s right t natural justice and cnfidence in the regulatry system. June
6 Handling prfessinal cnduct cmplaints against dctrs Avant s psitin Avant supprts: à a natinally cnsistent apprach t cmplaints handling, nt nly in terms f prcess but als in terms f utcmes à a respnsive, risk-based apprach t managing cmplaints against medical practitiners à effective, fair and transparent management f cmplaints including: A apprpriate triaging f cmplaints, especially thse that are minr r vexatius use f transparent perfrmance indicatrs relating t timeliness in the management f cmplaints parity in timeframes s that practitiners are able t have sufficient and equivalent time t respnd t regulatrs requests the prvisin f relevant infrmatin thrughut the life cycle f a cmplaint, t allw the practitiner t respnd and stay infrmed access t apprpriate clinical input and peer review f cmplaints t prvide prfessinal and clinical guidance t infrm regulatry decisin-making the ability t enter int alternative dispute reslutin where apprpriate. Key submissins à Avant s submissin t the Review f the Natinal Registratin and Accreditatin Scheme [ à Avant s submissins t the Queensland Health and Cmmunity Services with respect t the Health Ombudsman Bill 2013 [ à Avant s submissins t the Queensland Minister fr Health with respect t the review int the Perfrmance f the QBMBA, MBA and AHPRA [ à Avant s submissins t the Victrian Legal and Scial Issues Cmmittee Inquiry int the Perfrmance f AHPRA. [ 1 AHPRA Annual reprt , Australian Health Practitiner Regulatin Agency, Melburne 2 Health Care Cmplaints Act 1993 (NSW). 3 Health Ombudsman Act 2013 (QLD). 4 Avant s submissin t the Review f the Natinal Registratin and Accreditatin Scheme fr Health Practitiners. 5 Health Ombudsman Act 2013 (QLD) s58. June
Personal Data Security Breach Management Policy
Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner
More informationCASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT
CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles
More informationPublic consultation paper
Public cnsultatin paper Nvember 2012 Public cnsultatin n guidelines fr prfessinal indemnity insurance arrangements fr nurses and nurse practitiners. Please prvide feedback by email t: nmbafeedback@ahpra.gv.au
More informationHow To Deal With A Data Breach In The European Law
Data Prtectin: Regulating Cyber Security Jnathan Bamfrd Head f Strategic Liaisn Hw des DP regulatin affect cyber security? Data Prtectin Act 1998: apprpriate security Privacy and Electrnic Cmmunicatin
More informationAudit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd
Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew
More informationLegal Services Act: New forms of practice and regulation
Legal Services Act: New frms f practice and regulatin Cnsultatin paper 16 Better regulatin: A new apprach t regulating legal services firms and slicitrs 6/1/2009 Page 1 f 12 www.sra.rg.uk Cntents Intrductin...3
More informationProfessional indemnity insurance arrangements for enrolled nurses, registered nurses and nurse practitioners
Guideline August 2013 Prfessinal indemnity insurance arrangements fr enrlled nurses, registered nurses and nurse practitiners Intrductin This guideline has been develped by the Nursing and Midwifery Bard
More informationDraft for consultation
Draft fr cnsultatin Draft Cde f Practice n discipline and grievance May 2008 Further infrmatin is available frm www.acas.rg.uk CONSULTATION ON REVISED ACAS CODE OF PRACTICE ON DISCIPLINE AND GRIEVANCE
More informationEnvironment Protection Authority
Envirnment Prtectin Authrity EPA Cmplaints Management Plicy Intrductin This plicy sets ut the purpse, principles and prcess fr hw custmer feedback, including cmplaints, will be managed in the EPA t imprve
More informationBusiness Plan 2014-15
Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints
More informationMANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016
MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins
More informationRATIONALE TERMS OF REFERENCE FOR THE QUALITY COMMITTEE UNDER THE EXCELLENT CARE FOR ALL ACT. Authority
RATIONALE With the intrductin f the Excellent Care fr All Act, hspital bards must nw have a quality cmmittee that reprts t the bard. The template prvides sample terms f references fr rganizatins t adapt
More informationKey Steps for Organizations in Responding to Privacy Breaches
Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins
More informationMalpractice and Maladministration Policy
TR340 Malpractice and Maladministratin Plicy This plicy aims t: Define malpractice and maladministratin in the cntext f CIM/CAM studying members, Accredited study centres (ASCs), examinatin centres, invigilatrs
More informationRisk Management Policy AGL Energy Limited
Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...
More informationDaventry District Council Corporate Debt Policy. April 6 th 2014
Daventry District Cuncil Crprate Debt Plicy April 6 th 2014 Reprt Reference: SG.160212/9 Page 53 Intrductin The key aim f this plicy is t ensure a prfessinal, cnsistent and timely apprach t the recvery
More informationGeneral Records Authority 33. Accredited Training
General Recrds Authrity 33 2012/00579704 Accredited Training February 2013 This is an accurate reprductin f the authrised recrds authrity cntent, created fr accessibility purpses CONTENTS INTRODUCTION
More informationFinancial advisory and taxation services in Australia
Financial advisry and taxatin services in Australia CPA Australia The Institute f Chartered Accuntants in Australia The Natinal Institute f Accuntants Intrductin: Access t financial and tax advice Cnsumers
More informationCROPREDY SURGERY Dr J Wright & Dr B Tucker
CROPREDY SURGERY Dr J Wright & Dr B Tucker POLICY - COMPLAINTS Intrductin The bjectives f the cmplaints plicy are as fllws. Any cmplaint is dealt with in an effective and timely manner The cmplainant is
More informationSmall Business, Enterprise and Employment Bill: Insolvency fact sheets Contents
1 Small Business, Enterprise and Emplyment Bill: Inslvency fact sheets Cntents Directr Disqualificatin and Inslvency General Aims... 2 Administratin: sales t cnnected persns (prepack administratins)...
More informationChange Management Process
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
More informationJunior Medical Officer. Supervision Guideline SAMPLE ONLY
Junir Medical Officer Supervisin Guideline SAMPLE ONLY Versin 1.0 February 2011 The Junir Dctr Supervisin Guideline has been develped by SA IMET t prvide facilities with a plicy guideline. Facilities may
More informationData Protection Act Data security breach management
Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing
More informationInternal Audit Charter and operating standards
Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw
More information7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK
7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK A Resurce Fr Supprt Emplyees Cpyright 2014, Fairfax Cunty Public Schls http://www.fcps.edu/hr/epd/evaluatins/supprt.shtml
More informationFinancial Accountability Handbook
Financial Accuntability Handbk >> Vlume 5 Reprting Systems Infrmatin Sheet 5.2 Preparatin f Financial Statements Intrductin The Financial Accuntability Act 2009 (the Act) and the Financial and Perfrmance
More informationCommunity & Public Health Advisory Committee. Healthy Eating Healthy Action: Oranga Kai Oranga Pumau (HEHA) Ministry Approved Plan (MAP) for 07-08
T: Thrugh: Cmmunity & Public Health Advisry Cmmittee Margt Mains Date: 11 June 2007 Subject: Healthy Eating Healthy Actin: Oranga Kai Oranga Pumau (HEHA) Ministry Apprved Plan (MAP) fr 07-08 1. PURPOSE
More informationCorporate Standards for data quality and the collation of data for external presentation
The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published
More informationProcess for Responding to Privacy Breaches
Prcess fr Respnding t Privacy Breaches 1. Purpse 1.1 This dcument sets ut the steps that ministries must fllw when respnding t a privacy breach. It must be read in cnjunctin with the Infrmatin Incident
More informationFINANCE SCRUTINY SUB-COMMITTEE
REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member
More information0820.02 Workers Disability Compensation Claims Procedures Issued: January 1, 1994 Revised: March 29, 2012
State f Michigan Administrative Guide t State Gvernment 0820.02 Wrkers Disability Cmpensatin Claims Prcedures Issued: January 1, 1994 Revised: March 29, 2012 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY:
More informationBriefing 4 Inquests and the disclosure of information to the coroner
briefing February 2013 The Francis Reprt Briefing 4 Inquests and the disclsure f infrmatin t the crner Key chapters Key recmmendatins 2, 11, 14, 22 274, 45, 273, 282, 283, 17 There is a requirement nt
More informationaustralian nursing federation
australian nursing federatin Submissin t the public cnsultatin n the Nursing and Midwifery Bard f Australia draft Guidelines fr prfessinal indemnity insurance arrangements fr nurses and nurse practitiners
More informationSuccession management in the Queensland Public Service
Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply
More informationHeythrop College Disciplinary Procedure for Support Staff
Heythrp Cllege Disciplinary Prcedure fr Supprt Staff Intrductin 1. This prcedural dcument des nt apply t thse academic-related staff wh are mentined in the Cllege s Ordinance, namely the Librarian and
More informationFINANCIAL SERVICES FLASH REPORT
FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent
More informationJob Profile Data & Reporting Analyst (Grant Fund)
Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract
More informationGravesham Borough Council
Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager
More informationHuman Resources Policy pol-020
Human Resurces Plicy pl-020 Versin: 2.00 Last amendment: Jul 2014 Next Review: Jul 2017 Apprved By: Cuncil Date: 04 May 2005 Cntact Officer: Directr, Office f Human Resurce Services INTRODUCTION The University
More informationSUPPORTING ECONOMIC GROWTH AND BUILDING ECONOMIC RESILIENCE RECOMMENDATIONS FOR THE G-20 LEADERS SUMMIT NOVEMBER 15-16, 2014
Octber 8, 2014 Dr. Heather Smith Deputy Secretary, G20 Sherpa C/ G20 Taskfrce Department f the Prime Minister and Cabinet PO Bx 6500 CANBERRA ACT 2600 AUSTRALIA By e-mail: Heather.Smith@pmc.gv.au SUPPORTING
More informationWhat are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program?
FAQ n Indiana Title I Preschls Qualificatins What are the qualificatins fr teachers and paraprfessinals wh are hired t wrk in a preschl prgram? Preschl teachers and assistants are expected t meet the highest
More informationPOSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015
POSITION: Palliative Care Registered Nurse Divisin 1 REPORTS TO: LOCATED: Crdinatr Nursing Services Nichlsn Street, Fitzry Nrth DATE: December 2015 ORGANISATIONAL ENVIRONMENT Melburne City Missin (MCM)
More informationOccupational Therapy Working Group: Service Delivery review and Fee Review
Occupatinal Therapy Australia Victria Divisin Terms f Reference submissin Occupatinal Therapy Wrking Grup: Service Delivery review and Fee Review HDSG (TAC and VWA) July 2014 Occupatinal Therapy Australia
More informationTrustee Corporations Association of Australia
Submissi~rn N. Date Received LA-cA Trustee Crpratins Assciatin f Australia Submissin t Huse f Representatives Legal and Cnstitutinal Affairs Cmmittee Inquiry int Older Peple and the Law Nvember 2006 Older
More informationStrategic Plan 2015 2018
The Illinis Chapter f the Natinal Schl Public Relatins Assciatin Strategic Plan 2015 2018 Missin Statement The missin f the Illinis Chapter f the Natinal Schl Public Relatins Assciatin (INSPRA) is t prvide
More informationPrinciples of Engagement with Universities providing accredited Actuarial Science programmes
The Actuarial Prfessin Principles f Engagement with Universities prviding accredited Actuarial Science prgrammes 1. What is an accredited actuarial science prgramme? Accreditatin f university prgrammes
More informationOur ref: Accident Compensation / Tort Law Committee 22 March 2013. OPERATION OF QUEENSLAND S WORKERS COMPENSATION SCHEME Additional Submission
Our ref: Accident Cmpensatin / Trt Law Cmmittee 22 March 2013 The Research Directr Finance and Administratin Cmmittee Parliament Huse Gerge Street BRISBANE QLD 4000 Dear Research Directr By email: fac@parliament.qld.gv.au
More information7/25/2014 FAIRFAX COUNTY PUBLIC SCHOOLS
7/25/2014 FAIRFAX COUNTY PUBLIC SCHOOLS INSTRUCTIONAL ASSISTANT PERFORMANCE ASSESSMENT HANDBOOK A Resurce fr All Instructinal Assistants Cpyright 2014, Fairfax Cunty Public Schls http://www.fcps.edu/hr/epd/evaluatins/ia.shtml
More informationHow To Write An Ehsms Training, Awareness And Competency Procedure
Envirnmental, Health & Safety Management System (EHSMS) Dcument Number: 00122 Issue Date: 05/07/2014 Training, Awareness and Cmpetency Prcedure Revisin Number: 7 Prepared By: Stalcup, Bryce Apprved By:
More informationThe National Cyber Security Policy
The Natinal Cyber Security Plicy Ministry f Science, Technlgy and Innvatin f Malaysia (MOSTI) The Natinal Cyber Security Plicy Page 1 f 7 The Natinal Cyber Security Plicy Executive Summary Malaysia s jurney
More informationSerius Infrmatin Gvernance Incidents - OverVIEW
Serius Infrmatin Gvernance Incident Plicy UNIQUE REF NUMBER: AC/IG/019/V1.2 DOCUMENT STATUS: Apprved by Audit Cmmittee 19 June 2013 DATE ISSUED: June 2013 DATE TO BE REVIEWED: June 2014 1 P age AMENDMENT
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationFHWA Compliance Assessment Program (CAP) Guidance
See 2015 updates at http://www.fhwa.dt.gv/federalaid/stewardship/feb2015update.cfm FHWA Cmpliance Assessment Prgram (CAP) Guidance Backgrund ed ed The gal f risk-based prject stewardship and versight is
More informationEqual Pay Audit 2014 Summary
Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising
More informationAnnex 01 Recommendation #1: Establishing an Empowered Community for Enforcing Community Power
Annex 01 - Recmmendatin #1 Annex 01 Recmmendatin #1: Establishing an Empwered Cmmunity fr Enfrcing Cmmunity Pwer 1. Summary Under Califrnia law and the current Bylaws f the Internet Crpratin fr Assigned
More informationAppendix H. Annual Risk Assessment and Audit Plan 2013/14
Annual Risk Assessment and Audit Plan 2013/14 Internal Audit Department September 25, 2013 Table f Cntents Intrductin.. 3 Risk Assessment Prcess... 4 Page 2 Intrductin Each year, the Internal Audit Department
More informationE-Business Strategies For a Cmpany s Bard
DATATEC LIMITED BOARD CHARTER / TERMS OF REFERENCE 1. CONSTITUTION The primary bjective f the Cmpany s Bard Charter is t set ut the rle and respnsibilities f the Bard f Directrs ( the Bard ) as well as
More informationSchool Psychology Program: Fitness to Practice Policy
Schl Psychlgy Prgram: Fitness t Practice Plicy This Fitness t Practice Plicy applies t all students upn enrllment in the Schl Psychlgy Prgram, and remains in effect until cmpletin f the Prgram. It is imprtant
More informationMA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time)
MA Scial Wrk Des successful cmpletin f the curse result in a scial wrk qualificatin recgnised by Health and Care Prfessins Cuncil (HCPC)? Yes. It is imprtant t pint ut that successful cmpletin f the award
More informationPolicy on Learning and Embedding Lessons Arising from Incidents, Claims and Complaints
Lead Executive Click here t enter text. Plicy n Learning and Embedding Lessns Arising frm Incidents, Claims and Cmplaints Versin Number: V 1 Name f riginatr/authr: Risk Manager 0161 882 1117 Name f respnsible
More informationNewborn Blood Spot Failsafe Solution (NBSFS) Operational Level Agreements. Part B: Child Health Record Department (CHRD) Users
Newbrn Bld Spt Newbrn Bld Spt Failsafe Slutin (NBSFS) Operatinal Level Agreements Part B: Child Health Recrd Department (CHRD) Users Versin 1.2 / May 2015 Uncntrlled when printed. T ensure yu have the
More informationAn employer s Guide to engaging an occupational health physician
An emplyer s Guide t engaging an ccupatinal health physician When and why d emplyers need the services f ccupatinal physicians? Being in business invlves risk. Business pprtunities are inherently uncertain
More informationMSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER
MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend
More informationMajor capital investment in councils. Good practice checklist for project managers
Majr capital investment in cuncils checklist fr prject managers Prepared by Audit Sctland March 2013 b The Accunts Cmmissin The Accunts Cmmissin is a statutry, independent bdy which, thrugh the audit prcess,
More informationCharlotte-Mecklenburg Schools Elementary School Grading Procedures Plan
Charltte-Mecklenburg Schls Elementary Schl Grading Prcedures Plan CMS Visin Charltte-Mecklenburg Schls prvides all students the best educatin available anywhere, preparing every child t lead a rich and
More informationNATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) SUBMISSION ON:
NATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) SUBMISSION ON: CORPORATIONS AMENDMENT (FUTURE OF FINANCIAL ADVICE) BILL 2011 AND CORPORATIONS AMENDMENT (FURTHER FUTURE OF FINANCIAL ADVICE MEASURES)
More informationDelaware Performance Appraisal System
Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated
More informationKERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY
Bard f Directrs Meeting Reprt Subject: Gvernance Framewrk Date: 30 th Octber 2014 Authr: KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Lead Directr: KERRY ROGERS BACKGROUND A Bard s prpsed
More information10 th May 2010. Dear Peter, Re: Audit Quality in Australia: A Strategic Review
10 th May 2010 Mr. Peter Levy Audit Quality Strategic Review Crpratins and Financial Services Divisin The Treasury Langtn Crescent PARKES ACT 2600 Dear Peter, Re: Audit Quality in Australia: A Strategic
More informationSecretariat of the Joint Forum Bank for International Settlements CH-4002 Basel, Switzerland. Dear Secretariat of the Joint Forum,
Secretariat f the Jint Frum Bank fr Internatinal Settlements CH-4002 Basel, Switzerland Dear Secretariat f the Jint Frum, The Glbal Federatin f Insurance Assciatins (GFIA), thrugh its 35 member assciatins,
More informationTO: Chief Executive Officers of all National Banks, Department and Division Heads, and all Examining Personnel
AL 96-7 Subject: Credit Card Preapprved Slicitatins TO: Chief Executive Officers f all Natinal Banks, Department and Divisin Heads, and all Examining Persnnel PURPOSE The purpse f this advisry letter is
More informationMulti-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021
Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada
More informationbriefing Hard Truths what you need to know 3. Effective complaints handling January 2014 Introduction
briefing January 2014 Hard Truths what yu need t knw 3. Effective cmplaints handling Key pints N majr changes t prcess but general themes f increased penness and scrutiny Cmplaints and cmplaints handling
More informationTo: Ms. Connie Kendig Sponsored Programs & Grants Manager Internet Society Email: projects@isoc.org. Date: April 2011
T: Ms. Cnnie Kendig Spnsred Prgrams & Grants Manager Internet Sciety Email: prjects@isc.rg Date: April 2011 Reprt: Wmen and Cybercrime: the dark side f ICTs Brief verview f the prject: While ICTs have
More informationFinance, Performance and Risk Committee 2014/2015
Finance, Perfrmance and Risk Cmmittee 2014/2015 Date f Meeting: 17 December 2014 Agenda Item: Click here t enter text. Subject: Infrmatin Gvernance Plicy Reprting Officer: Paul Byrne Lead IG Manager Aim
More informationRegulation 5: Fit and proper persons: directors. and. Regulation 20: Duty of candour
Regulatin 5: Fit and prper persns: directrs and Regulatin 20: Duty f candur Guidance fr NHS bdies Nvember 2014 The Care Quality Cmmissin is the independent regulatr f health and adult scial care in England
More informationChange Management Process For [Project Name]
Management Prcess Fr [Prject Name] i 1 Intrductin The is fllwed during the Executin phase f the Prject Management Life Cycle, nce the prject has been frmally defined and planned. 1.1 What is a Management
More informationFact sheet and frequently asked questions
Fact sheet and frequently asked questins 25 August 2011 Registratin standard n English language skills Backgrund Since 1 July 2010, applicants applying fr registratin as a nurse and/r midwife fr the first
More informationJOINT COMMITTEE ON HEALTH & CHILDREN- THURSDAY 22 JANUARY 2015 OPENING REMARKS, SIMON KAYLL, CEO, MEDICAL PROTECTION SOCIETY
THE CHALLENGES FACING THE MEDICAL PROFESSION ARISING OUT OF THE HIGH COST OF PROFESSIONAL MEDICAL INDEMNITY INSURANCE AND HOW THESE CHALLENGES ARE BEING MET JOINT COMMITTEE ON HEALTH & CHILDREN- THURSDAY
More informationCreating an Ethical Culture and Protecting Your Bottom Line:
Creating an Ethical Culture and Prtecting Yur Bttm Line: Best Practices fr Crprate Cdes f Cnduct Nte: The infrmatin belw and all infrmatin n this website is nt meant t be taken as legal advice. Please
More informationPosition Description. Duties and Responsibilities
Psitin Descriptin Psitin Title: Scial Wrker - Schl Fcus Yuth Service Award/classificatin: Scial and Cmmunity Services Award Grade 1r 2 Lcatin: Primary sites Bradmeadws, Meadw Heights and Craigieburn. Sme
More informationConversations of Performance Management
Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...
More informationAUDIT AND RISK COMMITTEE TERMS OF REFERENCE
AUDIT AND RISK COMMITTEE TERMS OF REFERENCE 1. TITLE OF COMMITTEE Audit and Risk Cmmittee 2. ESTABLISHMENT The Audit and Risk Cmmittee is established under Part 3 Sectin 19(1) f the Charles Darwin University
More informationELECTRICITY FRC IN WA KEY MESSAGES
ELECTRICITY FRC IN WA KEY MESSAGES REMC has analysed the likely benefits, csts, and issues assciated with implementing electricity full retail cntestability ( FRC ) in WA. This analysis is intended t assist
More informationIncreasing competition in the payment systems industry
Page 1 This article was first published n Lexis PSL Cmpetitin and Lexis Library n 15 April 2015. Click fr a free trial f Lexis PSL and Lexis Library. Increasing cmpetitin in the payment systems industry
More informationJOINT BOARD OF MODERATORS GUIDELINES FOR CHECKING OUTPUT STANDARDS OF DEGREE PROGRAMMES
JOINT BOARD OF MODERATORS GUIDELINES FOR CHECKING OUTPUT STANDARDS OF DEGREE PROGRAMMES 1. Intrductin 1.1 These Guidelines are fr higher educatin institutins (r ther educatinal establishments) prviding
More informationOUR DISCIPLINARY POLICY
OUR DISCIPLINARY POLICY WHO is this plicy fr? Channel 4 emplyees wh ve passed their prbatinary perid Channel 4 managers This plicy des nt frm part f any emplyee s cntract f emplyment and we may amend it
More informationGUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN
Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm
More informationSources of Federal Government and Employee Information
Inf Surce Surces f Federal Gvernment and Emplyee Infrmatin Ridley Terminals Inc. TABLE OF CONTENTS General Infrmatin Intrductin t Inf Surce Backgrund Respnsibilities Institutinal Functins, Prgram and Activities
More informationPOSITION DESCRIPTION: COUNSELLOR. The Counsellor will provide a service that is non judgemental, feminist, supportive and responsive.
POSITION DESCRIPTION: COUNSELLOR PURPOSE OF THE POSITION The Cunsellr will prvide a service that is nn judgemental, feminist, supprtive and respnsive. There are a number f Cunsellr rles within the rganisatin:
More informationCUSTOMER SERVICE CHARTER
CUSTOMER SERVICE CHARTER LAST REVIEW September 2010 Plicy 1.6 NEXT REVIEW September 2012 MINUTE REF GF74/5-10 POLICY STATEMENT: 1.1 We are cmmitted t the timely, efficient, and cnsistent delivery f a range
More informationBIBH Duty Statements and Governance chart reviewed and approved April 2014. BIBH Executive Governance & Management Arrangements
BIBH Duty Statements and Gvernance chart reviewed and apprved April 2014 BIBH Executive Gvernance & Management Arrangements BIBH COMMITTEE CEO - Paul O Cnnell Executive Secretary - Brian Firth Executive
More informationTraining and Assessment Strategy
HLTAID001 Prvide Cardipulmnary Resuscitatin (CPR) PROVIDER INFORMATION Name f RTO KMR SAFETY FIRST Pty Ltd RTO Number 22485 Phne Number 03 9718 1733 Web Site Email www.safetyfirst.cm.au safetyfirst@safetyfirst.cm.au
More informationCOMPLIMENTS & COMPLAINTS POLICY AND PROCEDURE
COMPLIMENTS & COMPLAINTS POLICY AND PROCEDURE POLICY VERSION NUMBER 1 MEMBER OF STAFF RESPONSIBLE FOR POLICY Principal RECORD OF REVISIONS TO POLICY DATE DETAILS APPROVED BY May 2015 Finalised and added
More informationUpdate on targeted audits of VET FEE-HELP providers
Update n targeted audits f VET FEE-HELP prviders 25 Nvember 2015 On 20 Octber 2015, the Australian Skills Quality Authrity (ASQA), the natinal regulatr fr vcatinal educatin and training, released a reprt
More informationRoyal College of Surgeons in Ireland Faculty of Nursing and Midwifery
Ryal Cllege f Surgens in Ireland Faculty f Nursing and Midwifery Guidelines fr Apprval f CPD Credits fr Educatinal Prgrammes, Events and Activities June 2015 1 Cntents: Intrductin 3 Definitins 3-5 What
More informationJOB DESCRIPTION. Director of Contracting and Performance
JOB DESCRIPTION Directr f Cntracting and Perfrmance Jb Prfile Jb Title Directr f Cntracting and Perfrmance Respnsible t Chief Officer, Brent, Harrw and Hillingdn CCGs Accuntable fr Deliver the CCGs required
More informationProject Management Fact Sheet:
Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material
More informationRisk Management Strategy 2014/2016
Enclsure L Risk Management Strategy 2014/2016 Trust Bard Item: 8.4 29 th January 2014 Enclsure: L Purpse f the Reprt: T present the Trust Bard the updated Risk Management Strategy fr ratificatin. The Strategy
More information