Presented by The Greater Denver Postal Customer Council &

Transcription

1 THE GREATER DENVER PCC BOARD OF DIRECTORS Mark Talbott, Postmaster - Denver, USPS, Postal Co-Chair Jim Fortune, Colorado Litho, Industry Co-Chair Geri Prins, Hampden Press, IndustryVice Co-Chair John Scheunemann, Treasurer Polly Cardwell, Response Technologies, Secretary Travis Garvin, Sprint Press, Education Coordinator Steve Caldwell, Vendor Coordinator Joe Contrino, Henry Wurst, Inc. Lynn Conner, Pitney Bowes George Heinrich, The Postal Professor Paul Johnson, Complete Mailing Solutions Kathleen Krum, Express Postal Options Int l Bev O Rielly, Address Pro Lisa H Rupert, USPS Michael Villa, Print Partners Mikki Wilder, Wilder Ideas Shari Wiesmann, End Point Direct Honorary Members Steve Burn Dee Dee Dyer Dave Karnell Terry Motsinger Dick Platt Debbie Greenwood E. C. Nix Presented by The Greater Denver Postal Customer Council & Thursday, September 19, :00 a.m. to 1:15 p.m. American Mountaineering Center th Street - Golden CO 80401

2 Schedule of Events 7:00 a.m. to 8:00 a.m. Registration, Continental Breakfast, Postal Consultation & Vendor Exhibits 8:00 am. To 9:00 a.m. National PCC Week Broadcast With Postmaster General Pat Donahoe 9:00 a.m. to 9:15 a.m. Break Postal Consultation & Vendor Exhibits 9.15 a.m. to 10:15 a.m. Panel Discussion Q & A With Postal & Industry Experts 10:15 a.m. to 10:30 a.m. Break Postal Consultation & Vendor Exhibits 10:30 a.m. to 11:30 a.m. Packages, Wrapping Up the Details 11:30 a.m. to 12:30 p.m. Lunch, Enjoy 12:30 p.m. to 1:15 p.m. The Great Loudini Closing Remarks. PCC Week Professional Certificate The Postal Service is offering a National PCC Week Professional Certificate to attendees at this event. To qualify you must attend the following sessions and have your Attendance Log initialed by a PCC Board Member for each session: 1) Broadcast with Postmaster General Pat Donaho 2) Panel Discussion 3) Packages, It s a Whole New Ball Game At the conclusion of today s event hand your completed Attendance Log to any PCC Board Member wearing a blue shirt with a PCC Logo or return it to the registration table. Your Certificate will be mailed to you. 1:15 p.m. Adjourn

3 Educational Workshops PCC Week Broadcast with Postmaster General Pat Donahoe We have assembled a panel of experts from Postal officials, to industry gurus who have agreed to do their best to provide you with intelligent, insightful answers to the questions you submitted during the process of registering for today s event. If time allows we will take additional questions from the audience. Enjoy a PCC Week message from Postmaster General Pat Donahoe. Mr. Donahoe will discuss the current state of the Postal Service, the many political challenges it faces, and plans for supporting the continuing evolution of the mailing industry. Mr. Donahoe s message will include brief remarks by Drew T Aliperto, Vice President, Area Operations Western Area.. Packages, Wrapping up the Details Presented by Doreen Rathburn, Business Alliances Manager USPS Postal Panel Discussion Moderated by: George Heinrich, the Postal. Professor with Panelists: Mark Talbott, Denver Postmaster Ken Sutter, Manager, Business Mail Acceptance, Lavern Reinhart, Mail Piece Design Analyst, Troy Fischer, Henry Wurst, Kate Sverre, Periodicals Specialist, USPS With shipping costs now known to be about 50% of logistics expenses, there is more urgency to tightly manage costs. Is shipping via USPS one way to accomplish cost reduction? It could be, but making the decision starts with an in depth understanding of "Cost of Ownership." Correct decisions are made by understanding and factoring the complex set of "hard criteria" such as weight, dimensions, delivery date, etc.

4 In this session, you will understand why the gray area exists between shipping via USPS and competitors, what the business impact is, how other companies are solving this issue and what the business benefits are. We will detail the complexities of shipping and where you are on the spectrum. You will see how other businesses make decisions and the impacts of making the right or wrong choices. You will also see how technology can be helpful in making good business decisions. This session will also include a review of USPS package shipments Simple Samples, Parcel Select Light Weight, Marketing Parcels, Priority Mail, International Priority Mail, etc. to help you select the correct USPS Shipping Mode. About Our Speakers & Panel Participants George Heinrich, The Postal Professor has been in the mailing industry for forty years. Along with owning two direct mail companies, he has served in leadership positions for some of the country s most respected graphic communication corporations. Currently he is providing training and consulting services to numerous printing and mailing organizations throughout the United States. A frequent speaker at industry related conferences; he is an active member of MFSA, PIA and currently serves on the Executive Board of the Denver PCC. Lavern Reinhart began her employment with the Postal Service in 1993 as a temporary employee at the Denver General Mail Facility. She became a permanent career employee in 1994 at the Bennett Post Office in Bennett, Colorado and then transferred back to the Denver GMF in 2004 where she served in the position of clerk for six months. In January 2005 she became a Bulk Mail Entry Unit technician and by October of 2006 she was promoted to Supervisor in the Denver BMEU. She was promoted to her current position of Mail piece Design Analyst in April, Ken Sutter was named Manager of the Business Mail Entry unit in Denver in August The Denver BME acts as the lead Business Mail department for the Postal Service in The Colorado/Wyoming District which includes some of the largest mailers in the western United States such as Dish Network and Focus on the Family. Sutter manages the Business Mail induction for 2.7 million deliveries with commercial Revenue of $417 million covering an area of 201,000 square miles. Sutter began his Postal career in 1988 as a general clerk in Schaumburg, Illinois and furthered his training to become a Bulk Mail Technician in He then took on the various roles of Business Mail Entry Supervisor, Trainer and Business Mail Analyst. In 2009 Sutter was promoted to Mailing Standards Specialist in the Northern Illinois District which led him to accept his current position in Denver.

5 Troy Fisher Troy Fischer is the Production Manager at Henry Wurst, Inc., Denver. He is responsible for the Data Processing, Press, Bindery and Mailing Departments of Henry Wurst s Denver location. Previously, Troy was the founder and president of On Target Mailing Services. On Target was a leader in the Denver region for mailing services. Troy is an expert on USPS mailing regulations, as well as the data processing tools used in the commercial print and mailing industry. The Great Loudini, alias Lou Wymisner (pronounced Why-miss-ner) is originally from Newark NJ. He has lived in Fort Collins since After 34 years he recently retired from the Larimer County Workforce Center where he was the Assistant Director. He has a Bachelor s Degree in Psychology from the University of Miami/Florida and a Master s Degree in Education and G Behavioral Sciences from Kean College/New Jersey. More than 50 years ago, at the age of ten, he began a life-long interest in the performance of magic. He performs under the name of The Great Loudini (Loo-Dee-nee). When he is not performing as The Great Loudini he is Assistant Director of the Larimer County Workforce Center and has worked there since Fifty years ago, at the age of ten, he began a lifelong interest in the performance of magic. Although he can t make the current problems faced by the Postal Service disappear, The Great Loudini promises to take your mind off it for a while. Mark Tallbott was appointed as the 34 th Postmaster of Denver in Talbott oversees delivery, retail, and customer service operations for 30 Denver postal stations, branches and associated offices. The Denver Post Office has over 1,400 employees and delivers an average of 2.1 million pieces of mail per day to nearly 475,000 Denverarea addresses in a 44 square mile area. Denver is the largest post office in the Postal Service s Colorado-Wyoming service district. Talbott came to Denver from his prior position as Postmaster of Wichita, Kansas with a Postal career that includes such positions as Delivery and Retail Analyst for the Wichita Division and Manager, Customer Services in Olathe, Kansas. He began his career as a city letter carrier in Talbott is a graduate of the USPS Advanced Leadership Program and is currently enrolled in the USPS Executive Leadership Program. Doreen Rathburn, as a Business Alliances Manager with the United States Postal Service, covers a three state area and manages 22 Business Partners. USPS Business Alliances works with a select group of about 600 Business Partners that represent roughly $10 billion in postal revenue. Doreen s focus prior to Business Alliances, was working with the Western Area s largest account opportunities as a Shipping Specialist. Doreen was a Mail Specialist for seven years earning a certification from the Direct Marketing Association in Direct Mail. As a Certified Direct Mail Specialist with the United States Postal Service, Doreen worked with the national account segment.

6 Doreen has been with the U.S. Postal Service since 1985, contributing her Shipping and Direct Mail expertise to a number of different fields, including: customer service, address management, marketing and sales organization, and delivery services. As a graduate of Regis University in Denver, Doreen received her bachelor s degree in Business Management. She recently completed the USPS Managerial Leadership Program. Drew T. Aliperto was named vice president, Area Operations for the Western Area, effective October 1, Aliperto, based in Denver is responsible for all postal operations for the area, including mail processing and distribution, customer service and administrative operations. He manages an annual operating budget of $9 billion and a workforce of 104,000, serving 49 million customers and 24 million addresses. He reports to the chief operating officer and executive vice president. The Western Area is the nation s largest geographical postal area. It covers 2 million square miles and encompasses 56 percent of the land mass of the United States, including Alaska, Arizona, Colorado, Idaho, Kansas, Minnesota, the western and southern portions of Missouri, Montana, Nebraska, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, western Wisconsin and Wyoming. Aliperto, a 34-year Postal Service veteran, previously served as Vice president, Area Operations for the Pacific Area. Earlier, he was manager of operations support in the Pacific Area and plant manager in St. Paul, Minnesota. Aliperto s other assignments have been manager and senior manager of distribution operations at processing facilities in both Minneapolis and St. Paul. He also was detailed as the senior plant manager of the Sacramento Processing and Distribution Center. He received the Deputy Postmaster General Award in Kate Sverre is the Periodicals Specialist in Mailing Requirements for the Colorado/Wyoming District. She provides support, training and explanations on requirements for Periodicals and all classes of mail. She has done training classes with publishers, press associations, postmasters and clerks throughout the district. Kate began her USPS Career in 1980 as a clerk and became a Business Mail Entry Technician in She started in Mailing Requirements in 1997 and, evidently enjoying this job, is still there. Postal Consultation Tables Open during Registration & Breaks Ask me anything about Mail Piece Design, Nonprofit Standard Mail, Periodicals, Automation and Postal Regulations. Got a question? Have an issue? Get the answers and help you need!

7 Future PCC Events Today s Exhibitors We are beginning to plan events for 2014 and welcome your input. Please complete the survey you received at the registration table. Tell us what topics you would be interested in learning about at future events. You may return your completed survey to the registration table. Then watch our website for updates of our 2014 Event Calendar. Visit

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