Today s Traveler TripIt Features TripIt Data Integration Privacy and Security Sales, Pricing and Timing Operations and Support More Information

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1 Today s Traveler TripIt Features TripIt Data Integration Privacy and Security Sales, Pricing and Timing Operations and Support More Information Today s Traveler What does today s traveler expect? Today s traveler wants to manage business and leisure trips in the same place, have mobile access to upto-date travel information, and, increasingly, share travel information with colleagues, friends and family. Today s traveler expects a high level of information and control. It is important to recognize that travelers are good at (and enjoy) solving their own problems. Travelers like to integrate systems and pull together different applications to solve problems. For many travelers, the lines between work and personal life are blurred. An estimated 30% of work trips include a personal extension or some other leisure component. Mobile technology is playing an increasingly important role in most travelers lives, and apps that can connect the dots between personal and professional existence can help people be more efficient, and ultimately happier. A travel platform that makes it easy for travelers to access third party travel apps offers travelers the power to take charge of their trips.

2 TripIt Features What is TripIt? TripIt, the trip management company, helps people organize and share their travel plans no matter where they book. Travelers simply forward their travel confirmation s from over 1,000 sites to TripIt automatically creates a master itinerary that combines all their travel plans plus weather, maps, restaurants and more. TripIt itineraries can be accessed via online, mobile device, free Android, BlackBerry and iphone mobile apps, personal calendars and social networking sites including the free LinkedIn travel app. With TripIt it's easy to share and collaborate on trips with friends and colleagues in social networks and on over 10,000 TripIt company groups. TripIt is an open itinerary platform that works with a growing eco-system of travel and mobile partners. The TripIt Pro premium service for frequent travelers automatically monitors travel itineraries, providing mobile alerts, alternate flight options, frequent traveler point tracking and automated trip sharing. Learn more at How does TripIt work? Travelers just forward their booking confirmation s to plans@tripit.com to automatically create a master itinerary for a trip. TripIt will then enrich itineraries with maps and directions, airline seating advice and more. With TripIt, a traveler can: Customize itineraries with additional plans, notes and even photos. Share travel plans with family, colleagues and friends on TripIt and on social networks like LinkedIn, Facebook and Twitter. Collaborate on trips with travel planners and other travelers. Connect with other travelers using Who s Close updates and TripIt Groups. Integrate with helpful third party apps like Yapta, Cubetree and Taxi Magic. Go mobile with free TripIt apps for iphone, Android and Blackberry. How can I share trip information on TripIt? There are several ways to share trips. trip share invitations to your contacts Generate a public URL that links to an itinerary and send it to people, or post it online Join a company group and automatically share trips with colleagues Use TripIt to post your travel plans on LinkedIn, Facebook and Twitter

3 How do I access TripIt from my mobile device? TripIt has free mobile apps for IPhone, Android and Blackberry. These apps store your trip plans locally on your mobile device so you have instant access to all the information you might need on the road, even when you can t connect to the internet. There is also a mobile version of the TripIt website at m.tripit.com that is compatible with any mobile device. The mobile site requires internet access. How do I sync my TripIt itineraries with my calendar? You can set up an ical feed to sync your trip plans with your calendar. ical feeds are available for Outlook 2007 and 2010, Lotus Notes 8.5, ical and Google Apps. For older systems such as Outlook 2003 and earlier versions of Lotus Notes, you can download ICS calendar entries and import them to your calendar.

4 What is TripIt Pro? TripIt Pro is a premium travel service for frequent travelers. TripIt Pro service includes: Itinerary Monitoring and Mobile Alerts Receive SMS and alerts about flight delays, cancellations and gate changes on any mobile device, for any airline, regardless of where the flight was booked. Alternate Flight Options Get instant re-booking options when flights are delayed or cancelled, including flight status and available seats, on all available airlines. Point Tracker Keep track of frequent travel and loyalty program accounts, with point balances, expiration dates and account status, all in one place. Inner Circle Automatically share every trip with people who need to know your travel details, like an administrative assistant or spouse. Refund Tracking TripIt automatically tracks airfares until the time of departure and notifies the traveler if a fare decreases by more than the reissue fee. VIP Benefits TripIt Pro provides more than $600 in VIP benefits include Regus Gold membership and Hertz #1 Club Gold membership, both for 1 year. Fewer Ads Fewer advertisements on the TripIt website, and no ads in TripIt s mobile apps for iphone, BlackBerry, and Android. How does TripIt Groups work? TripIt Groups is a free opt-in service that gives companies a private environment for sharing employee travel information. Groups use the company s domain to verify whether a traveler is eligible to join. Groups show basic trip information, including destinations and travel dates, for all members.

5 Use TripIt Groups to make travel more efficient, and alleviate common business problems. For example: Three people from my department are traveling to Atlanta on Thursday; we should all share a cab to the airport and save on travel expenses. Mike doesn t need to go to London next week after all. Susan is already there for a conference, so she can visit our client instead and save the expense of an additional trip. Looks like our sales engineer is heading to Boston later this month. That s perfect, because I have a client in Boston who needs some technical questions answered before we can close the deal. I forgot that Hans from the Frankfurt office was going to be visiting headquarters next week. I better schedule that meeting so he can review the latest marketing plan. What other applications and integration options does TripIt offer? TripIt has an open API that makes it easy to integrate your travel information with a growing collection of mobile and web applications. To learn more about them, visit the Travel Apps and Tools page on the TripIt site. TripIt Data Integration How does Cornerstone IQCX Mail / TripIt integration works? Direct data integration between a travel provider and TripIt via IQCX mail means that any plans and updates made by the provider will automatically be reflected in the traveler s TripIt account. If the traveler has mobile apps or uses calendar integration, the plans and changes will be reflected there, too. The traveler just needs to make a one-time authorization that allows the provider to have access. How does TripIt benefit travelers? TripIt helps travelers organize their trip information in one, easy access place Trips go more smoothly and travelers are happier and more efficient One TripIt account can be used to manage both business and leisure travel Why should a travel arranger use TripIt? With TripIt, travel arrangers can easily keep their clients organized, and give them access to their most up-to-date travel plans while on the road. Travel arrangers and travelers can use TripIt to collaborate on plans when needed. TripIt Pro premium service offers real time flight alerts and alternate flight options. More information is available in TripIt s special training materials for travel arrangers.

6 How can TripIt help a corporate travel program? A travel program that actively supports and manages a solution like TripIt can offer their employees: A way to manage both business and leisure travel in one place Easy mobile access to the most up-to-date trip information The ability to share plans with colleagues, friends and family It also benefits the company by helping make travelers happier and more efficient. Companies that do not embrace a trip management solution like TripIt face the dilemma of employees using a variety of unregulated applications on their own. By adopting TripIt, companies can rest assured that employees will all be using an application that is safe, secure, reliable, and supported by their travel management company. What ads will travelers see on TripIt? Can ads be suppressed? In order for us to provide our service at a low cost, advertising is present on TripIt, but can be suppressed on itineraries booked through your agency for an added per trip fee. TripIt does not accept ads from travel agencies so your travelers will not see ads from a competitor. Most ads are from air, car and hotel suppliers and from luxury goods vendors. Note that ads are only suppressed on itineraries and suppression will not apply to other TripIt and third party services enabled by the application.

7 Privacy and Security Who can see travel plans on TripIt? By default, all travel information in a TripIt user s account is private. Trip sharing and social features are opt in only and require explicit permission from the user. Even with sharing and social features activated, a traveler can make any TripIt itinerary private. Private itineraries are not visible to anyone but the primary traveler on the trip. Sharing options on TripIt include: Adding other TripIt users to your TripIt Network so they can see when you re close ing trip share invitations to your contacts Generating a public URL that links to an itinerary Joining a company group and automatically sharing trips with colleagues Using TripIt to post your travel plans on LinkedIn, Facebook and Twitter All of these sharing options are user controlled and can be changed at any time. How safe is it to share travel information via TripIt? Sharing itineraries on TripIt is safe and secure. Travelers only share trip information with individuals or networks they have specifically authorized. TripIt also lets travelers designate how others can interact with a shared trip. A designated viewer can only look at the trip, and will not see confirmation numbers and other sensitive data. A designated collaborator can modify the itinerary and see all trip details. The trip owner can rescind trip access to anyone at any time, and has visibility into who has viewed an itinerary and when. How does the TripIt My Travel app on LinkedIn work? A traveler can install the TripIt My Travel app on their LinkedIn profile to share trip plans with their professional network. Once the app is set up, only upcoming trip dates and locations will be visible. Sensitive trip details like hotels, confirmation numbers, or flight numbers will never be visible on LinkedIn. Additionally, a traveler can always make any trip private, and no information about that trip will be shared on LinkedIn or any other social network. How can TripIt users protect their privacy? Travelers have complete control over what information they share. Privacy, communications and profile settings are completely customizable. Even if a traveler chooses to share their information with others as a general rule, any trip can be made private. Private itineraries are not visible to anyone but the primary traveler on the trip. You can learn more by reading the TripIt Privacy Policy.

8 TripIt is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build trust and confidence on the Internet by promoting the use of fair information practices. Because of TripIt s commitment to user privacy our information practices have been disclosed and our privacy practices reviewed for compliance by TRUSTe. TripIt also complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. U.S. Department of Commerce certification for TripIt may be found here: What information does TripIt collect from travelers? To set up a TripIt account, a traveler must provide an address and choose a password and screen name. A traveler can choose to add detailed information like home location and a photo to their profile, and can set preferences for building personalized travel itineraries. If a traveler upgrades to TripIt Pro, TripIt will request certain personally identifiable information from on the order form. This includes contact information (such as name, , and billing address, mobile phone number) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill orders. If TripIt has trouble processing an order, they will use this information to contact the traveler. TripIt will also store account details for each travel rewards points account, including login username and password. For all site visitors, not just registered users, TripIt collects information such as IP address, browser type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time stamp and exit page information. If a traveler contacts TripIt member support, information about the nature of the question or problem may be collected to enhance the quality of service. Do you have more information about data security and privacy for TripIt users? Yes. There is a formal explanation of how data is managed and privacy is ensured on the TripIt site. Travelers can adjust their privacy settings manually to select how they want their information shared. Information such as photos, profile data, travel stats, locations, travel dates, activity feed subscriptions and connections can all be managed from the Profile setting page. All sensitive information (e.g. credit card numbers) is encrypted using secure-socket layer technology (SSL). What happens when a traveler/tripit user is no longer employed by the company?

9 The traveler owns their TripIt account so if their employment changes, their TripIt account and all trip information will remain intact. But the company s travel department can suspend their integration with the traveler s TripIt account. Sales, Pricing and Timing What are the pricing options for TripIt Pro? Enterprise Option Traveler Option Can a client buy TripIt Pro in bulk? A client can buy annual subscriptions to TripIt Pro in bulk, and upon doing so will receive a number of TripIt Pro access codes. Volume discounts apply for clients buying TripIt Pro in bulk. Operations and Support How can I get familiarize my clients with TripIt? There are several ways to familiarize yourself and your clients with TripIt. There is an insite toolkit that will soon have a new array of sales collateral. Make sure to check the toolkit periodically for the most recent versions. The best way to learn about the TripIt is to use it first-hand. Set up is easy. Here are some suggestions: If you haven t already, register and begin to use Tripit and encourage your clients to do the same. If you are a frequent traveler, consider signing up for TripIt Pro, as well as the BCD Travel group. Spend time on your account settings, so you can tell your clients about privacy and collaboration options. Download our free mobile apps for iphone, Android, or Blackberry so you can show your client how easy it is to access to itineraries and information on a mobile device. Forward any active booking confirmation s to plans@tripit.com. If you don t have real upcoming trips, it s easy to create a fake trip on TripIt manually. To make a bigger impact, add meetings, dinner reservations and custom notes to your real or fake trip. If you re creating a fake trip, have it start far in the future so you can use it for reference for a while.

10 Where do travelers go for TripIt support? Ttravelers in need of TripIt support should always go directly to TripIt. TripIt provides assistance in two ways: The TripIt Help Center displays common questions and answers The member support team can be reached via at More Information What is the press saying about TripIt? Travel + Leisure Sep 30, 2009, TripIt: Insta-Itineraries At Your Fingertips, Sarah Khan "The site is pure genius it culled all information I normally would have spent hours researching." TIME Aug 24, 2009, 50 Best Websites of 2009, John Hersey "With TripIt, everything is organized in one place, Even cooler, a social-networking feature of TripIt will alert you if you're about to cross paths with a friend who is also signed up with the service. So if you and your old buddies happen to have a similar layover, you'll know beforehand and be able to meet up." MSNBC Aug 10, 2009, How to Create the Perfect Itinerary, Caroline Costello and Ed Hewitt " The site will automatically insert tons of useful information into your itinerary, including maps, directions and weather." The Apple Blog Jul 14, 2009 Five iphone Apps for the International Business Maverick Peter Venero "Once you launch the TripIt application, you ll see your confirmations displayed and organized elegantly and so efficiently, it ll make your trip that much more effortless."

11 New York Times Jul 8, 2009, Practical Traveler: Canceled Flight? Mobile Service Offers Alternatives, Michelle Higgins "TripIt, introduced a new mobile service last week. It not only sends you an alert when your flight is delayed or canceled, but can suggest alternate flights with available seats departing around the same time." For more information contact: Thomas Marks Director of Business Development Tripit 500 Treat Ave, Ste. 100 San Francisco, California USA, (415) tmarks@tripit.com Alan Minton Senior Vice President, Marketing Cornerstone Information Systems 304 West Kirkwood Avenue Bloomington, Indiana USA (812) aminton@ciswired.com