Asset Information Management

Size: px
Start display at page:

Download "Asset Information Management"

Transcription

1 Asset Information Management

2 Engineering Asset Management Team Vision, Purpose & Mission OUR VISION: Provide accurate & intelligent asset information to our stakeholders OUR PURPOSE: Is to provide the right information, at the right time, to the right people in the right format so that they may make the right asset management decisions on behalf of Gatwick Airport. OUR MISSION: Our mission over the next 3 years is to achieve our purpose and vision through: 1. End-to-end asset whole life cycle (total costs of ownership) 2. Standardised approach to integration & planning 3. Establishing & maintaining a fit for purpose Document Management System (DMS) 4. Ensuring engineering teams have relevant and up-to-date training on all assets 5. Clear succession planning 6. All planning & scheduling through one Computerised Maintenance Management System (CMMS). 7. Seamless asset integration 8. Being best in class professional accredited ISO55001 (new PAS55) (IAM/IET Asset Management Award 2014?) 9. Having our assets linked directly to our CMMS/DMS 10. Cleansing our CMMS data 100% purity of legacy assets 11. Moving away from calendar to condition based maintenance decisions

3 How We Use Asset Information to Manage Governance & Improvement

4 How we use Asset Information in Airport Operations & Development Information Users CMMS Asset Information Package: ü Asset History ü Asset Information ü Reference Documents Second Runway Project Technicians and Maintenance Personnel Airfield Operations Intranet/ SharePoint Access Read Only Copies: ü Procedures ü Templates ü Reference Documents Two Way Flow of Information Engineering / Asset Managers Senior Management / Executive Construction / Projects Teams Property / Commercial DMS Asset Information Package: ü Records ü Templates ü Reference Documents Legal Audit / Regulatory Compliance EH&S

5 Airport Operation Governance Using Asset Information PERIODIC SYSTEM AUDITS TO VERIFY COMPLIANCE ASP10: Measure Asset Performance Local Engineering Determined Frequency Asset System Level 1 st level Asset Governance & Improvement (VIM) Service Level Achievement Maintenance Performance Team Performance (MTTR, PM Completion) Risk Based Frequency ASP18: Asset Replacement Strategy ASP11: 1 st Level Governance Asset Level ASP17: 2 nd Level Governance Asset Steward Level ASP19: 3 rd Level Governance Airport Level Asset Management Level 2 nd Level Governance & Improvement Compliance with Required External & Internal Standards & Gatwick Asset Management System Assurance Through Measuring Asset Integrity, Performance & Condition Quarterly Reviews Asset Management Governance Airport Strategic Level 3rd Level Governance & Improvement Asset Replacement & Airport Development Plans Reviewed Compliance & Assurance Verified Through Internal & External Audits of Gatwick Asset Management System

6 MINIMIZE Failure Rate Asset Lifecycle Model + Early Failure New Assets Useful Life Legacy Assets Wear Out Asset Stewardship Objective Performance Integrity Condition Through Useful Life Minimal Total Cost Time 0 + MINIMIZE MAXIMIZE MINIMIZE & CONTROL

7 +Failure Rate Value Lifecycle Model Objective Handover and integration in asset useful life phase minimising early failures Review 0 Time + Development cycle starts again in useful life phase maximising asset value, minimising whole life costs

8 Strategic Business Objectives Quarterly Executive Meetings Leading & Lagging Measures Measure 1 Voice of the Business Measure 2 Measure n RISKS & CONSTRAINTS INPUTS IT Terminals Commercial Engineering Airfield OUTPUTS Leading Measures Measures of process input: Know what we did & didn t do? Existing assets (all conditions) New assets (including capital projects) Airport lead engineer system expertise Maintenance systems User requirements Technical standards AMC Repository Integrity Performance Asset Management Requirements GRASP Condition ASSET STEWARDSHIP PROCEDURES & STANDARDS (19 ASPs & 3 Standards) Optimal asset lifecycle/longevity achieved CONDITION Zero unacceptable situations to the business due to asset failure INTEGRITY Assets are fit for planned purpose PERFORMANCE Lagging Measures Measures of process output: Know what the impact was of what we did or didn t do. What do we need to change? Voice of OUR Customers Asset Service Level Governance & Improvement Weekly Asset Manager & Annual Asset Steward Meetings Measure 1 Measure 2 Measure n

9 Balanced Scorecard Approach to Measuring Asset Compliance & Assurance Objective Y Key Xs Indicators People Total Labour Cost (Management & Trade Resources) GRASP Performance, Integrity & Condition Throughout an Asset s Useful Life Phase at Minimal Total Cost Plant Process Product Performance (Availability) Physical Condition Reliability (MTTF) Maintenance Labour & Materials Cost Leading Scorecard ASP17 (Asset) Leading Scorecard ASP19 (Airport) Safety Incidents Environment Incidents Security Incidents Health Incidents

10 Shuttle Purpose The Gatwick Shuttle Links the North (NT) and South Terminals (ST) at the Airport North Terminal ST South Terminal

11 ASP ASP Description Rating 1 Project Initiation, delivery and handover for integration 2 Identify and capture assets 96.7% Review / perform criticality 3 assessments Review / define asset performance 4 requirements 5 Review / generate workplans Review / record operating % procedures Update / develop contingency plans Ensure resource availability / workload planning Conduct maintenance delivery and work completion Review / generate asset measurment mechanisms Monitoring asset maintenance and performance requirements Manage asset abuse and provide records of abuse Maintaining operating and safety records Authorisation, permits and maintenance works completion Asset modification, change approval and control procedure 96.7% 92.5% 80.0% No outstanding Capital project work. Score Supporting Evidence Comments Data in Maximo reviewed and updated output from criticality scoring and run equipment extract report. Potential gap identified in Shuttle common language as some SQR assets not captured under shuttle AFC structure. Criticality review complete and table stored in DMS/AMC. Maximo upload required to add revised data. APR completed for shuttle and stored in AMC folder PM extract report run and checked and stored in AMC. Shuttle maintenance/operational RAs and procedures all up to date (as per ASP5). GCC operate asset, RA & competency list provided in evidence folder. Contingency plans for Coaching and fire are held by GCC and the Snow contingency is held on the intranet. Copies in the ASP17 evidence folder for reference It is available, however it isn't accurate. The ITS team's time isn't accounted for thoroughly estimate at 80% PMs, SMs & Sis all accounted for. Reactive and stand by not accounted for in Maximo (local log book used for 20%). Minimal manning levels are 2 technicians per shift. Labour versus calendar hours report prepared and stored in evidence folder. Not always by the required time due to stores and resources being available. ITS must improve the reporting on W/O that cant be complete. New performance dashboard developed and implemented with Michael Warren (SQR). Tracking and analysing all downtime not just SQR related. PDRs take place at least monthly (TL, AH, DT, JS all present). Completion dates must be policed better. FTA and my self carry out audits on the ITS as well as insurance inspections. Improvement action is to police and enforce realistic action completion dates. To date none have been recorded, however they are recorded in the PDRs meeting. Reduced rating to 80% after the review as per CW request for all ASP17s until the Prime system for recording and RCA of asset abuse has released. SOPs and EOP are present but not in Documentum. The SMS documents need to be signed off and uploaded in to documentum. The P2W system is in use and there is local site induction before any contractors are allowed to restricted shuttle areas. This could include a site induction and assessment of their RAMs and relevant competencies. Improvement opportunity is for better interaction between the shuttle and CSC teams. All change control previously recorded through Lotus Notes system. Now transitioning to P2W system and most personnel have been trained or training is planned. Currently processing snow brushes change control through the new system. Leading Scorecard Summary AFC640+ Shuttle Summary ratings of the first 17 individual elements of the Gatwick Asset Stewardship Process (for a critical asset, where criticality = 4 or 5) = 0-50% = % = 100% 1 ASP Ratings Ensure operationof assets within design parameters 75.0% 17 Asset review meeting 75.0% Shuttle is designed inline with the railways regulations as documented in Application Document for Railway Safety Certificate and Safety Authorisation. Performance is measured as per ASP10 and SQR. Potential gap in operation of asset from GCC, risk assessment required. Full condition survey completed and documented in lagging measure spread sheet. This is the first ASP17 review on the shuttle systems Asset Review Meeting Leading Indicator Score 93.9%

12 Lagging Measure Summary Table Lagging Measure Summary Table Shuttle In-Service Sub-Systems Summary Shuttle System: Performance, Condition & Integrity by In-Service Sub-System Car 1 Car 2 Car 3 Car 4 Car 5 Car 6 North Terminal Station Standard Measure Measure South Terminal Station East Guideway West Guideway Control Systems Best Worst Most Common Rating Overall Rating September 2012 Performance Performance 98.8% 99% 99% N/A 99% Performance Condition Physical Condition Physical Condition Condition Total Cost, Materials & Resource 93k Materials k Labour for whole system N/A N/A N/A 1126k Total Cost, Materials & Resource Condition Mean Time To 2 Days (every 46 hours so far this calendar year) 0 0 N/A 2Days Failure (days) Mean Time To Failure Integrity Mean Time to Health Incident NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Mean Time to Health Incident Integrity Mean Time To Safety Incident (days) >365 >365 >365 >365 >365 >365 >365 >365 >365 >365 >365 N/A N/A N/A >365 Mean Time To Safety Incident Integrity Mean Time To Security Incident NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Mean Time To Security Incident Integrity Mean Time To Environmenal Incident >365 >365 >365 >365 >365 >365 >365 >365 >365 >365 >365 N/A N/A N/A >365 Mean Time To Environmenal Incident

13 Shuttle Reliability: 2010 compared to 2012/ % Old Shuttle 2009 Wear Out Phase? New Shuttle 2010 Infant Mortality? New Shuttle 2012 onwards Settling in to Useful Life Phase? 12.00% 10.00% East Guideway 8.00% West Guideway 6.00% 4.00% 2.00% 0.00%

14 Alarm Count Shuttle Train Operational Alarm Improvements Through Asset Management Actual Data From Shuttle System Negative Exponential Improvement December February March April May June July Significant Improvement in Shuttle Improvement saving per month in fines for not achieving service level agreement with Airport Regulator.

15 Asset Management Value Fulcrum: In-Service Assets Leading Activities Change Asset Value Strategy: Work Smarter, Identify Step- Change, Value Improvement Opportunities Do MORE with LESS Lagging Value Indicators Above Stakeholder &/or Compliance Requirements Change Asset Value Strategy: Make Incremental Improvements Do MORE with the SAME Matching Stakeholder &/or Compliance Requirements Change Asset Value Strategy: Calculated Reduction To Planned Maintenance Activities, Reduce Expenditure Do LESS with significantly LESS Asset Value Review Sensitivity Analysis Below Stakeholder &/or Compliance Requirements How to Increase Value?

16 Questions & Discussion Remove End of Life Assets ASP1: New Assets ASP18: Update Asset Replacement Plan ACT: Update the Asset Management Plan PLAN: Identify Asset Groups & Priorities Legacy Assets Our Assets In- Service or Being ASPs 10, 11 & 17: Measure Performance Check Maintenance Work Completion Asset Governance Review CHECK: Weekly: PDR Meetings & Annual Asset Stewardship Review ASP19: Asset Stewardship Compliance Reviews DO: Set-up Whole Life Operational & Maintenance Profile for Assets ASPs 12-16: Manage: Permits, Change Control, Safety Records, Design, Abuse ASPs 2-9: Identify assets Assess Criticality Set Performance Requirements Develop Whole Life Plans Set Operating Protocols Develop Contingency Plans Assign Resources Do the Maintenance Thank You For Listening Questions/Discussion

17 Asset Management at the Airport: Dr Paul M Gibbons FIET F-ISSP Fellow University of Bristol MIAM [email protected]

BlueCielo Meridian Today

BlueCielo Meridian Today BlueCielo Meridian Today Positioning of our current product portfolio BlueCielo Meridian Customer Day June 26, 2014 Gilze Rijen The Netherlands Edwin van Dijk, Business Solution Specialist BlueCielo ECM

More information

Business Dashboard. Develop a high performance business overnight!

Business Dashboard. Develop a high performance business overnight! Business Dashboard Develop a high performance business overnight! MAUS Dashboard is a web based KPI, Policies & Procedures, OHS & HR system all in one. Business Dashboard was developed as a tool to turn

More information

2012 Americas School of Mines

2012 Americas School of Mines www.pwc.com 2012 Americas School of Mines Maximizing Asset Management From Work Plan to Financial Performance Doug Stretton, Paul Ingram May 17, 2012 Presentation Summary Maximizing mining assets is often

More information

Policy. Business Continuity. Business Continuity Policy. Ref: FA5.3. North East Scotland College All rights reserved. Review Date: September 2017

Policy. Business Continuity. Business Continuity Policy. Ref: FA5.3. North East Scotland College All rights reserved. Review Date: September 2017 Ref: FA5.3 Business Continuity Policy Review Date: September 2017 North East Scotland College All rights reserved 1.0 Introduction 1.1 The College operates from three permanent main centres owned by the

More information

EMC Documentum #1 Ranked ECM technology for Oil & Gas From Basic ECM needs to E&P Content Aware solutions

EMC Documentum #1 Ranked ECM technology for Oil & Gas From Basic ECM needs to E&P Content Aware solutions EMC Documentum #1 Ranked ECM technology for Oil & Gas From Basic ECM needs to E&P Content Aware solutions 1 Energy & Engineering Sector Market Leadership o Industry Validation ECM Leader in Gartner s Magic

More information

OSA Metrics and 2014 Incentive Compensation Board of Trustees Contract Oversight Committee Meeting

OSA Metrics and 2014 Incentive Compensation Board of Trustees Contract Oversight Committee Meeting OSA Metrics and 2014 Incentive Compensation Board of Trustees Contract Oversight Committee Meeting December 17, 2014 OSA Performance Metrics Goal: 1 st quartile industry performance Categories: Cost Management

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Richmondhill House Care Home Service 18 Richmondhill Place Aberdeen Inspection completed on 25 May 2016 Service provided by: Aberdeen Association of Social

More information

Corporate Risk Management Policy

Corporate Risk Management Policy Corporate Risk Management Policy Managing the Risk and Realising the Opportunity www.reading.gov.uk Risk Management is Good Management Page 1 of 19 Contents 1. Our Risk Management Vision 3 2. Introduction

More information

Optimization of Clinical Engineering in Private Healthcare

Optimization of Clinical Engineering in Private Healthcare Optimization of Clinical Engineering in Private Healthcare Speaker: James Herbert Organisation: Medi-Clinic Southern Africa Job Title: Technical Specialist - Clinical Engineering About the Speaker: James

More information

THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT

THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT ACCOUNTABLE SIGNATURE AUTHORISED for implementation SIGNATURE On behalf of Chief Executive

More information

End-to-end Field Service Management

End-to-end Field Service Management End-to-end Field Service Management Building end-to-end field service management solutions around your unique business processes Customer Self-Service Service Desk Software Workforce Scheduling Mobile

More information

Investors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited

Investors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited Investors in People Assessment Report for Bradstow School Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited 30 August 2013 Project Reference Number

More information

Project Portfolio Management Information System

Project Portfolio Management Information System Project Portfolio Management Information System Highlights It provides a single point of access to proposal and project information. It streamlines proposal preparation during all important tendering phases

More information

ASSET SERVICES Your facility. Our responsibility.

ASSET SERVICES Your facility. Our responsibility. Asset Owner Engages CV Services directly to deliver either an outsourced facilities management service or specific technical services. Getting the best out of your facilities Third Party Facilities Manager

More information

Fund 40030. Cable Communications

Fund 40030. Cable Communications The Department of Cable and Consumer Services is the umbrella agency for four distinct functions: Consumer Services, Communications Policy and Regulation, Communications Productions, and Public Utilities.

More information

Information Governance Management Framework

Information Governance Management Framework Information Governance Management Framework Responsible Officer Author Business Planning & Resources Director Governance Manager Date effective from October 2015 Date last amended October 2015 Review date

More information

Balanced Scorecard: & Challenges. 23rd July 2007. Organized by: SMR

Balanced Scorecard: & Challenges. 23rd July 2007. Organized by: SMR Balanced Scorecard: Implementation & Challenges 23rd July 2007 Organized by: SMR 1 Program Schedule» 9.00 am 10.30am» 2.00pm 3.30pm > Introduction PMS > BSC Terminology & Principles > Understanding BSC

More information

Perform Work Order Scheduling Process Improvements

Perform Work Order Scheduling Process Improvements Key Work Process(3.1): Perform Work Order Scheduling Process Owner: Perform Work Order Scheduling Process Improvements Work System Owner Ed Curry Work System Enabling Leader Dane Theodore, Director Priority

More information

DISTANCE LEARNING CENTRE FEES & CHARGES

DISTANCE LEARNING CENTRE FEES & CHARGES DISTANCE LEARNING CENTRE FEES & CHARGES IMPORTANT INFORMATION ABOUT FEES AND PAYMENTS Unlike traditional Colleges, the Distance Learning Centre receives no government funding. We are entirely reliant on

More information

15 Guiding Principles

15 Guiding Principles Health, Safety, Environment and Corporate Social Responsibility 15 Guiding Principles 2013 Message from President and CEO 0 New Gold has a complementary portfolio of assets in different countries and cultures

More information

Project Management Framework

Project Management Framework Information Services Project Management Framework October 2003 Document ID No. Page 1 of 1 Contents 1. Introduction Page 3 2. Use of Framework Page 3 3. Project Register and Monitoring Page 4 4. Project

More information

DATA QUALITY STRATEGY

DATA QUALITY STRATEGY DATA QUALITY STRATEGY June 2008 G:\Performance Management\data quality\data Quality Strategy08.doc 1 CONTENTS CONTENTS 2 1. INTRODUCTION 3 2. BACKGROUND INFORMATION 3 3. THE PRINCIPLES OF DATA QUALITY

More information

Superseded by T MU AM 04001 PL v2.0

Superseded by T MU AM 04001 PL v2.0 Plan T MU AM 04001 PL TfNSW Configuration Management Plan Important Warning This document is one of a set of standards developed solely and specifically for use on the rail network owned or managed by

More information

Internal Audit Division

Internal Audit Division Internal Audit Division at the Financial Conduct Authority Information Pack April 2013 Contents of Information Pack A. Introduction B. Internal Audit Terms of Reference C. Organisation D. Skills and Competencies

More information

Communications Strategy

Communications Strategy Communications Strategy 2014-2017 Classification: Internal/Stakeholder 1. Introduction Good communication is central to the perception of City Property (Glasgow) LLP and our credibility. It is at the core

More information

Oracle Enterprise Asset Management

Oracle Enterprise Asset Management Oracle Enterprise Asset Management Problem to Prevention Paul S. Lee Applications Consultant Supply Chain Management What is Asset Maintenance? Problem identification Plan & Execute Materials Resources

More information

Content Sheet 16-1: Introduction to Documents & Records

Content Sheet 16-1: Introduction to Documents & Records Content Sheet 16-1: Introduction to Documents & Records Role in quality management system The management of documents and records is one of the 12 essential elements of the quality system. The management

More information

University Mission. Strategic Plan. Organisation Structure. Jobs

University Mission. Strategic Plan. Organisation Structure. Jobs Introduction The main purpose of any job description is to outline the main duties and responsibilities that are involved in a particular job. Additional information is often requested in order that one

More information

IPL Service Definition - Data Quality

IPL Service Definition - Data Quality IPL Proposal V1 April 2014 Project: Date: 10 April 2014 Issue Number: V1 Customer: Crown Commercial Service Page 1 of 11 IPL Information Processing Limited 2014 Contents 1. Service - Data Quality 3 1.1.

More information

1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation.

1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation. Draft Communications Strategy -2018 1. Introduction and context 1.1. In the challenging and changing environment of local government, it s really important that regular, reliable and accurate information

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

ESTATES MAINTENANCE POLICY (INCLUDING PLANNED PREVENTIVE MAINTENANCE)

ESTATES MAINTENANCE POLICY (INCLUDING PLANNED PREVENTIVE MAINTENANCE) ESTATES MAINTENANCE POLICY (INCLUDING PLANNED PREVENTIVE MAINTENANCE) Version Number 2 Version Date October 2013 Policy Owner Maintenance Manger Author Director of Estates and Facilities First approval

More information

Enhanced calibration High quality services from your global instrumentation partner

Enhanced calibration High quality services from your global instrumentation partner Products Solutions Services Enhanced calibration High quality services from your global instrumentation partner Services 2 Calibration One trusted advisor Get the best to meet all your critical application

More information

A Quality System Approach to Retrospective Validation of Manufacturing Support Systems William Lodato, P.E.

A Quality System Approach to Retrospective Validation of Manufacturing Support Systems William Lodato, P.E. A Quality System Approach to Retrospective Validation of Manufacturing Support Systems William Lodato, P.E. Abstract As manufacturing support systems (HVAC, Electrical, Compressed Air, Nitrogen, WFI, Control/Monitoring

More information

EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY

EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY The aspirations of the people of Victoria for environmental quality shall drive environmental improvement Environment Protection Act 1970

More information

Project Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator

Project Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator Project Management for Process Improvement Efforts Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator 2 Project and Process Due to the nature of continuous improvement, improvement

More information

CONFORMED COPY. Method Statement Helpdesk Services. Revision History. Revision Date Reviewer Status. 23 March 2007 Project Co Final Version

CONFORMED COPY. Method Statement Helpdesk Services. Revision History. Revision Date Reviewer Status. 23 March 2007 Project Co Final Version CONFORMED COPY Method Statement Revision History Revision Date Reviewer Status 23 March 2007 Project Co Final Version Table of Contents 1 Objectives... 3 2 Management Supervision and Organisation Structure...

More information

Network Risk Assessment Guideline

Network Risk Assessment Guideline Network Risk Assessment Guideline Network Risk Assessment Guideline Table of Contents Revision history... ii 1. Purpose and Scope... 1 2. Definitions, Abbreviations and Acronyms... 1 3. References... 2

More information

Link 2 Vehicle Maintenance System

Link 2 Vehicle Maintenance System Link 2 Vehicle Maintenance System Link 2 Data Module - Monitors Critical Vehicle Information - Records CAN J1939 data bus for engine, transmission and ABS along with aerial, PTO and generator information

More information

DST Worldwide Services. Reporting and Data Warehousing Case Studies

DST Worldwide Services. Reporting and Data Warehousing Case Studies Reporting and Data Warehousing Case Studies The Delivery s Group (DSG) was established as a centralized group in TA2000 for process related management. Its mission is to support, produce and evaluate ideas,

More information

Business Continuity Planning and Disaster Recovery Planning

Business Continuity Planning and Disaster Recovery Planning 4 Business Continuity Planning and Disaster Recovery Planning Basic Concepts 1. Business Continuity Management: Business Continuity means maintaining the uninterrupted availability of all key business

More information

SIR, IT S QUITE POSSIBLE THIS ASTEROID IS NOT ENTIRELY STABLE

SIR, IT S QUITE POSSIBLE THIS ASTEROID IS NOT ENTIRELY STABLE EBOOK For small to medium-sized businesses, Office 365 offers a compelling service where everything is managed and available when it is needed. However, for larger enterprises - where IT groups are used

More information

Department of Infrastructure and Planning: Governance Framework for Infrastructure Delivery Special Purpose Vehicles

Department of Infrastructure and Planning: Governance Framework for Infrastructure Delivery Special Purpose Vehicles Department of Infrastructure and Planning: Governance Framework for Infrastructure Delivery Special Purpose Vehicles Governance Framework for Special Purpose Vehicles Table of Contents Executive Summary...3

More information

Auxilion Service Desk as a Service. Service Desk as a Service. Date January 2015. www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1

Auxilion Service Desk as a Service. Service Desk as a Service. Date January 2015. www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1 Title Service Desk as a Service Date January 2015 www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1 1. Disclaimer All information contained in this document is provided in confidence to the

More information

Digital Marketing Specialist

Digital Marketing Specialist v Digital Marketing Specialist Our Vision To be the best company our employees ever work for, the best bank our customers ever do business with and the best investment for our shareholder. Our Mission

More information

Guideline for preparing an Environmental and Social Management Plan

Guideline for preparing an Environmental and Social Management Plan Guideline for preparing an Environmental and Social Management Plan NZ Transport Agency www.nzta.govt.nz Version 1: April 2014 ISBN 978-0-478-41934-4 (online) Copyright information This publication is

More information

Five Fundamental Data Quality Practices

Five Fundamental Data Quality Practices Five Fundamental Data Quality Practices W H I T E PA P E R : DATA QUALITY & DATA INTEGRATION David Loshin WHITE PAPER: DATA QUALITY & DATA INTEGRATION Five Fundamental Data Quality Practices 2 INTRODUCTION

More information

UNIVERSITY OF LONDON GUIDE TO RISK MANAGEMENT. Purpose of the guide... 2

UNIVERSITY OF LONDON GUIDE TO RISK MANAGEMENT. Purpose of the guide... 2 UNIVERSITY OF LONDON GUIDE TO RISK MANAGEMENT Purpose of the guide... 2 Risk Management The Basics... 2 What is Risk Management?... 2 Applying Risk Management... 2 The Use of Risk Registers in Risk Management...

More information

Email Marketing Manager. MS National Centre, London

Email Marketing Manager. MS National Centre, London Job Title: Location: Reports to: Email Marketing Manager MS National Centre, London Head of Digital Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953, we ve been providing

More information

ITIL Roles Descriptions

ITIL Roles Descriptions ITIL Roles s Role Process Liaison Incident Analyst Operations Assurance Analyst Infrastructure Solution Architect Problem Manager Problem Owner Change Manager Change Owner CAB Member Release Analyst Test

More information

Datalynx Project Delivery Methodology and PCTM Methodology For Legacy Data Cleansing & Migration

Datalynx Project Delivery Methodology and PCTM Methodology For Legacy Data Cleansing & Migration Datalynx Project Delivery Methodology and For Legacy Data Cleansing & Migration Title: Datalynx for Migrating Legacy Data Revision: V1.4 Copyright 2014 - Datalynx Pty Ltd. All rights reserved. www.datalynx.com.au

More information

Wide Bay Respite Services Supporting the caring role of families. Service Management Policy

Wide Bay Respite Services Supporting the caring role of families. Service Management Policy Service Management Policy Organisation Structure Flowchart Legislation / Industry Standards Department of Communities, Child Safety & Disability Services (Funding Body) Board of Management Other Agencies

More information

ASSET MANAGEMENT PLANNING PROCESS

ASSET MANAGEMENT PLANNING PROCESS Filed: -0- EB--0 Tab Page of ASSET MANAGEMENT PLANNING PROCESS.0 INTRODUCTION Hydro One s Asset Management Plan is a systematic approach to determine and optimize on-going operating and maintenance expenditures

More information

8.0 ENVIRONMENTAL PROTECTION MONITORING AND FOLLOW-UP

8.0 ENVIRONMENTAL PROTECTION MONITORING AND FOLLOW-UP 8.0 ENVIRONMENTAL PROTECTION MONITORING AND FOLLOW-UP 8.1 INTRODUCTION Mitigation measures, monitoring and other follow-up actions identified in Chapter 7 (Environmental Effects Assessment and Mitigation)

More information

Big Data and Big Data Governance

Big Data and Big Data Governance The First Step in Information Big Data and Big Data Governance Kelle O Neal [email protected] 15-25- 9661 @1stsanfrancisco www.firstsanfranciscopartners.com Table of Contents Big Data

More information

Title. Learning from Incidents, Complaints and Claims. Description of Document

Title. Learning from Incidents, Complaints and Claims. Description of Document Title Description of Document Scope Author and designation Equality Impact Assessment (EIA) Associated Documents Supporting References Learning from Incidents, Complaints and Claims This policy identifies

More information

EXPLORING THE CAVERN OF DATA GOVERNANCE

EXPLORING THE CAVERN OF DATA GOVERNANCE EXPLORING THE CAVERN OF DATA GOVERNANCE AUGUST 2013 Darren Dadley Business Intelligence, Program Director Planning and Information Office SIBI Overview SIBI Program Methodology 2 Definitions: & Governance

More information

REPORT 4 FOR DECISION. This report will be considered in public

REPORT 4 FOR DECISION. This report will be considered in public REPORT 4 Subject: Safety Readiness for the Summer 2013 Events Programme Agenda item: Public Item 7 Report No: 4 Meeting date: 28 May 2013 Report to: Board Report of: Mark Camley, Interim Executive Director

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bury DCA United Response, City View Business Centre, 9 Long

More information

Distributed Generation: Frequently Asked Questions

Distributed Generation: Frequently Asked Questions Distributed Generation: Frequently Asked Questions 1) What is distributed generation (DG)? Generating technologies located close to where the electricity is being used that are connected to the electric

More information

TrackWise - Quality Management System

TrackWise - Quality Management System TrackWise - Quality Management System Focus area: Electronic Management of CAPA Systems in the Regulated Industry May 11, 2007 Yaniv Vardi VP, Operations Sparta Systems Europe, Ltd. Agenda Sparta Systems

More information

Company XYZ. Peer Group Desktop Support Benchmark. Company XYZ

Company XYZ. Peer Group Desktop Support Benchmark. Company XYZ Company XYZ Peer Group Desktop Support Benchmark Company XYZ Report Contents Project Overview and Objectives Page 2 Industry Background Page 37 Performance Benchmarking Summary Page 51 Best Practices Process

More information

Operationalizing Data Governance through Data Policy Management

Operationalizing Data Governance through Data Policy Management Operationalizing Data Governance through Data Policy Management Prepared for alido by: David Loshin nowledge Integrity, Inc. June, 2010 2010 nowledge Integrity, Inc. Page 1 Introduction The increasing

More information

Optimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement

Optimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement Optimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement Program Goals and Overview Goal Share our strategy and approach for

More information

Contractor. Management

Contractor. Management Contractor Environment Health and Safety Management Best Practice (2007) A. INTRODUCTION Many construction Owners employ contract personnel for a wide range of activities, from administrative support to

More information

The RCM Analyst - Beyond RCM

The RCM Analyst - Beyond RCM The RCM Analyst - Beyond RCM About the Author: Daryl Mather was originally trained in RCM in 1991, after which he was involved in the application of the method through a range of capital-intensive industries.

More information

To establish a process to control all UON Health and Safety Management System Framework

To establish a process to control all UON Health and Safety Management System Framework UON Health and Safety Procedure: HSP 9.1 Records, Documents and Document Control 1. Purpose To establish a process to control all UON Health and Safety Management System Framework policies, elements, procedures,

More information

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy Not Protectively Marked Item 6 Appendix B DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Management Policy The Dorset & Wiltshire Fire and Rescue Authority () is the combined fire and rescue authority for

More information

Stakeholder management and. communication PROJECT ADVISORY. Leadership Series 3

Stakeholder management and. communication PROJECT ADVISORY. Leadership Series 3 /01 PROJECT ADVISORY Stakeholder management and communication Leadership Series 3 kpmg.com/nz About the Leadership Series KPMG s Leadership Series is targeted towards owners of major capital programmes,

More information

Do not open this paper until instructed by the invigilator. Please note: This question paper must not be removed from the examination room.

Do not open this paper until instructed by the invigilator. Please note: This question paper must not be removed from the examination room. APM Introductory Certificate in Project Management Exam paper Candidate Reference Number Date of Exam Location of the Exam General Notes Time allowed 1 hour Answer all 60 multiple choice questions Use

More information

Zero Harm at Siemens Energy Service UK&I Presentation to IOSH - May 2013. Restricted Siemens AG 20XX All rights reserved.

Zero Harm at Siemens Energy Service UK&I Presentation to IOSH - May 2013. Restricted Siemens AG 20XX All rights reserved. Zero Harm at Presentation to IOSH - May 2013 Restricted Siemens AG 20XX All rights reserved. siemens.com/answers Zero Harm Energy Service UK&I Ken Anderson Head of EHS Who is and what do we do? Page 2

More information

INFORMATION GOVERNANCE POLICY: NETWORK SECURITY

INFORMATION GOVERNANCE POLICY: NETWORK SECURITY INFORMATION GOVERNANCE POLICY: NETWORK SECURITY Original Approved by: Policy and Procedure Ratification Sub-group on 23 October 2007 Version 1.2 Approved by: Information Governance Group Approval Date:

More information

Innovation in Work Health and Safety Solutions

Innovation in Work Health and Safety Solutions Innovation in Work Health and Safety Solutions Global Resources... Local Knowledge NTT DATA Figtree Systems provide an intuitive cloud based WHS / OH&S reporting and management tool, assisting

More information

Location of the job: CFO Revenue Assurance

Location of the job: CFO Revenue Assurance JOB PROFILE Title of position: Manager: Revenue Assurance Operations Number of subordinates: 5-10 Location of the job: CFO Revenue Assurance Level: 3 Position Code: Time span: 2-3 years Key Performance

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

Business Continuity Policy and Business Continuity Management System

Business Continuity Policy and Business Continuity Management System Business Continuity Policy and Business Continuity Management System Summary: This policy sets out the structure for ensuring that the PCT has effective Business Continuity Plans in place in order to maintain

More information

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers Contents Page 1 Introduction 2 2 Objectives of the Strategy 2 3 Data Quality Standards 3 4 The National Indicator Set 3 5 Structure of this Strategy 3 5.1 Awareness 4 5.2 Definitions 4 5.3 Recording 4

More information

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy

DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy Part Two Part One Not Protectively Marked DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy. The Dorset & Wiltshire Fire and Rescue Authority (DWFRA)

More information

CA WORKLOAD AUTOMATION AE 11.3.6 Why Upgrade? February 2014 Enhancement Web-Based UI

CA WORKLOAD AUTOMATION AE 11.3.6 Why Upgrade? February 2014 Enhancement Web-Based UI Web-Based UI Built for use by any role within your organization, the Workload Control Center (WCC) provides a completely web-based graphical view into the AE environment. To assist with enhancing the end

More information

proactive contract management

proactive contract management TM proactive contract management Six Reasons Why Contract Management Matters Table of Contents Why Contract Management Matters 2 How Contracts Impact Your Business 2 Contract Data Determines Revenue and

More information

The Event Manager s TeamRaiser Companion

The Event Manager s TeamRaiser Companion The Event Manager s TeamRaiser Companion This document is intended to provide suggestions and assistance for getting the most out of Convio s TeamRaiser, and maximize event participation and fundraising

More information

WHITE PAPER SAP Employee File Management

WHITE PAPER SAP Employee File Management 2010 WHITE PAPER SAP Employee File Management The content of this white paper are the thoughts and references of the individual writing the article and do not constitute an official position from SAP or

More information