THE BUSINESS OF INSURANCE IS CHANGING.

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3 THE BUSINESS OF INSURANCE IS CHANGING.

4 WITH CHANGE COMES OPPORTUNITY.

5 AND THAT S WHERE YOU WILL FIND APPLIED SYSTEMS.

6 BROKERS NOW, MORE THAN EVER, NEED NEW AND MORE ADVANCED TECHNOLOGY TO MANAGE THEIR BUSINESS FOR GROWTH AND PROFITABILITY.

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8 CONSUMERS AND BUSINESSES NOW EXPECT GREATER ACCESS TO INSURANCE INFORMATION AND MORE CONTROL OVER THEIR INSURANCE DECISIONS.

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10 INSURERS ARE SEEKING NEW AND BETTER WAYS TO DISTRIBUTE AND SELL INSURANCE THROUGH THE INDEPENDENT BROKER CHANNELS.

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12 Powering the business of insurance TWELVE INDUSTRY FIRSTS THAT CHANGED THE BUSINESS OF INSURANCE No The release of Applied TAM, the first PC-based insurance management system No The introduction of Applied Rating Services, the first rating services in Canada No The introduction of batch downloads for the multi-carrier environment by Applied IVANS For the last 30 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. Insurers and brokers have faced new challenges and demands on their businesses over time, and we have been there to guide them. Since 1983, Applied Systems has always been at the forefront of insurance technology, leading the way through innovation. As the insurance industry becomes increasingly global, we are delivering new technology and expanded multinational capabilities for this changing marketplace. Applied Systems is recognised as a pioneer in broker management systems and data exchange between brokers, insurers and their clients. Our insurance software and data exchange technology have revolutionised the insurance industry and continue to shape its future across the globe. By automating the insurance lifecycle, our people and products allow the insurance industry to fulfill its promise to safeguard and protect the things that matter most in people s lives. 12 // APPLIED POWERING THE BUSINESS OF INSURANCE

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14 Leading a changing industry TWELVE INDUSTRY FIRSTS THAT CHANGED THE BUSINESS OF INSURANCE No Launched the first Windows-based solution in the industry with Applied TAM 4.0 No The release of Applied CSR24, the leading cloud-based client self-service software Opportunities to utilise information and data in the insurance industry are greater than ever before. The ubiquitous presence of the Internet and the opportunities of mobile technologies are radically changing industries, including insurance. New modes of communication and commerce continue to emerge as consumers go online for insurance decision-making and purchasing needs. Applied technology enables the industry to capitalise on this transforming marketplace. By fully maximising the value of information exchanged throughout the insurance lifecycle, brokers and insurers can drive more business and greater customer success. As the industry s most trusted technology partner, Applied Systems continues to lead brokers into the new digital era. 14 // APPLIED POWERING THE BUSINESS OF INSURANCE

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16 Maximising the insurance lifecycle TWELVE INDUSTRY FIRSTS THAT CHANGED THE BUSINESS OF INSURANCE No Introduced first real-time rating system between Applied TAM and insurers No The first cloud-based agency and brokerage management system goes live The insurance industry is on the verge of a new era that will demand more and better information. Applied technology automates the exchange of information and data throughout the insurance lifecycle among brokers, insurers and consumers. By enabling greater access to information and streamlining workflows, our customers can capitalise on new opportunities, increase the efficiency and profitability of their business, and continuously deliver the high-level service that customers expect. 16 // APPLIED POWERING THE BUSINESS OF INSURANCE

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18 Revolutionising the business of insurance MANAGING YOUR BUSINESS More than ever before, brokers need new and innovative ways to manage their business. Applied solutions enable companies to automate complex and time-consuming processes so they can focus on growing their business and customers. Since the introduction of Applied TAM in 1983, Applied Systems has powered day-to-day operations for insurance businesses, allowing brokers to capitalise on new opportunities and expand their business. A mobile-enabled insurance business is essential for companies to remain competitive and meet changing business demand and consumer expectations. Applied Mobile is the first independent broker mobile application designed specifically for for account executives to provide them with on-demand access to client information. Applied s innovative software for brokers offers technologically advanced solutions to drive and grow your business with automated capabilities that improve efficiency and productivity. With Applied Systems, your business can streamline workflows, mitigate risk, reduce operating expenses and drive sustainable growth and profitability. 18 // APPLIED POWERING THE BUSINESS OF INSURANCE

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20 SERVICING THE CONSUMER In today s digital marketplace, consumers want faster service and cloud access to insurance information. With Applied Systems, brokers have powerful, engaging tools to increase customer service and brand loyalty. Applied CSR24 provides brokers and their customers with anytime, anywhere access to insurance information as well as self-service capabilities to increase productivity and enhance the customer experience. Applied Marketing solutions offer brokers professional tools to build greater awareness of their business and a stronger reputation in the marketplace. Our automated marketing services allow brokers to expand their business with effective consumer engagement and a visible web presence. Applied Systems integrates mobile technology and customer self-service capabilities into an advanced broker management system to create a powerful platform for your business to grow market share, improve productivity and enhance customer service. 20 // APPLIED POWERING THE BUSINESS OF INSURANCE

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23 CONNECTING TO INSURERS Insurers seek new opportunities to grow their business through the independent broker channel. With Applied Systems, insurers can distribute their products by utilising industry standards. They can also manage their products in real-time by using our marketleading Insurer-Tools facility, allowing real-time rate changes. The insurance market demands rapid information exchange throughout the insurance lifecycle. To meet this expectation for insurers, Applied Systems seamlessly provides real-time access to the major data providers at point of quote and ensures that insurers have the ability to use their data providers of choice. As a rating services software pioneer, Applied Systems has set new standards for rate comparisons in the UK. Applied Rating and Fulfilment Services provides greater connectivity across the insurance value chain to streamline insurance sales and underwriting. Through the Applied Rating Hub and instant access to third party data and management information, insurers have full control over products and can quickly react to market trends.

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25 CLOUD SERVICES The cloud delivers the flexibility and security brokers need for business today. Cloud technology is rapidly transforming the insurance industry by driving greater connectivity and collaboration among brokers, insured customers and business partners. This enables insurance companies to accelerate their business plans and deliver greater service to customers. Cloud-based services also provide substantial IT cost savings, enhanced flexibility and advanced security technology, allowing brokers to focus on growing their business in an evolving marketplace that rewards agility and innovation. Applied Systems hosts management systems and other business-critical applications through Applied Cloud Services. Our data centres provide customers added flexibility and security and allow our broker customers to focus on the business of selling insurance versus managing their IT infrastructure. More than 95 percent of new Applied broker management system customers choose cloud-based services.. TWELVE INDUSTRY FIRSTS THAT CHANGED THE BUSINESS OF INSURANCE No First availability of claims downloads from Applied IVANS No The release of Applied Epic, the insurance industry s fastest-growing cloud-based broker management system, and the platform for the future APPLIED POWERING THE BUSINESS OF INSURANCE // 25

26 Leading the way TWELVE INDUSTRY FIRSTS THAT CHANGED THE BUSINESS OF INSURANCE No The release of Applied Mobile, the first independent broker mobile application designed specifically for insurance staff No Applied enters the UK marketplace with the acquisition of Insurecom No Applied acquires NxTech, continuing the strategic investment in IVANS to improve data exchange and carrier-agency connectivity Applied Systems enables growth and opportunity in an increasingly complex and connected insurance marketplace. For more than 30 years, we have led the industry to change and grow through technology that makes businesses more efficient, productive and valuable to their customers and those they serve. The past informs the future, and Applied Systems will continue to lead technological innovation that powers the business of insurance. Technology and access to information are changing the way the business of insurance operates, and nobody understands this better than Applied Systems. We will continue to expand our products and services portfolio through innovation to unlock greater value and create new opportunities for our customers and the industry. Big things happen when opportunity meets innovation. That s where you will find Applied Systems. 26 // APPLIED POWERING THE BUSINESS OF INSURANCE

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28 Applied Systems UK Invicta House Trafalgar Place Brighton BN1 4FR +44 (0) For more information visit appliedsystems.co.uk Copyright 2016 Applied Systems