City of Arlington Information Technology

Transcription

1 City of Arlington

2 What is?...anything that plugs into the wall. From Audio - Wireless And everything in between!

3 Who we are... Bryan Terry IT Manager 14 years IT experience 8 Years as IT Manager Bachelors of Arts - Business Management - Columbia College Associate of Technical Arts - Computer Information Systems -Skagit Valley College Microsoft Certified Professional CompTIA A+ and Net+ Certified. Enjoys spending time with wife and 2 daughters.

4 Who we are... Tony Harrell- Systems Administrator 16 years IT experience - Bachelors of Arts - Business Management Washington State University Associate of Technical Arts - Computer Information Systems -Skagit Valley College Enjoys riding his motorcycle, vacationing with his kids.

5 What we maintain Different departments over 9 different geographic locations 27 Servers 162 Computers 12 Mobile Data Computers (Police) Mobile Phones and Mobile Data Devices 60 Network and Standalone Printers 3 Internet Connections 17 Network Switches 12 Uniquely different networks (v-lans) 5 Firewalls 6 Miles of Fiber Conduit Approximately 50 miles of network cable

6 What we maintain... Enterprise user accounts File serving - Departmental accessible file shares and global shared directory SQL Databases Permitting software Financial software Microsoft Lync Mobile encryption servers - communication with 911 centers Enterprise Backup system Spam management Firewalls A/V systems Asset Management 170+ Computers and Servers City Web Cams Domain Controllers - management of user accounts Fiber Infrastructure Enterprise Networking Phone system with 9 remote sites Website/Social Media sites City telephone and wireless contracts City copy machines and printer contracts TV 21 Wireless infrastructure Regional Fiber Network IT Security

7 Projects currently in progress... WCIA Cyber security Audit- Preparing for audit that is scheduled for June Implementing stronger security policies Redefining processes CJIS Dual Factor Authentication Police Departments have a September 2013 FBI requirement to be in compliance. Mobile Device Rollout/Management Equipping users in the field with mobile devices

8 Projects currently in progress... Citizen Awareness / Communication Social Media Team (combined city effort) 801 Facebook Followers 370 Twitter Followers e-news / Website communication (combined with executive) 2255 e-newletter subscribers Citizen Complaint system (combined with CD)

9 Projects currently in progress... SQL 2012 Upgrade Upgrading SQL database server to accommodate new features Making sure current databases on that server are upgradable. IT RoadMap Preparing roadmap to identify needs and a plan to get there. Equipment replacement plan Will project out 5 years Staff Development Plan Develop a training plan that will keep IT talent updated without draining the training budget. Average 5 Day IT training class = $3000

10 Challenges in Government IT Public Disclosure Laws All records are subjected to public disclosure and can be requested due to the Freedom of Information Act. Keeping documents and records in a format that is presently readable. Manpower- Public Records Requests take a lot of staff time.

11 Challenges in Government IT Doing more with less Dwindling budgets have forced IT to become more creative. Requires IT to extend the life of mission critical services. Training budgets have been severely cut cannot stay competitive with newer technology. IT staff has come up with many cost savings over the last few years to help with the budget.