Aetna Senior Supplemental Insurance 1 Home Office Directory Medicare Supplement

Transcription

1 1 Medicare Supplement New Business Make all checks payable to the appropriate Underwriting Case Management Telephone Interview Policyholder Services Make check payable to the appropriate Reference policyholder name and policy number on all checks and correspondence Claims Phone: (800) option 3, 2 Fax: (877) (only for applications using EFT) [email protected] Phone: (800) option 3, 4 Fax: (855) [email protected] Mail new apps paying by check to: P.O. Box Lexington, KY If sending by courier: Xerox Attention: 101 Yorkshire Blvd Lexington, KY Fax: (855) Fax only documents that a case manager specifically requests Phone: (800) option 3, 3, 1 (agents at point of sale) Phone: (855) (applicants) Phone: (800) option 3, 7 (agents) Phone: (800) option 1 (policyholders) (TTY/TDD: 711) Fax: (855) [email protected] Mailing Address for RENEWAL PREMIUMS ONLY ACI CLI AHLIC For policies processed after 6/2010 Aetna Health and Life Insurance Company P.O. Box P.O. Box Atlanta, GA P.O. Box Atlanta, GA Atlanta, GA Courier Mailing Address Courier Mailing Address 6000 Feldwood Rd. GLAIC/GLIC Medicare Supplement Premiums P.O. Box Atlanta, GA All other CLI Med Supp policies c/o SunTrust Bank P.O. Box Baltimore, MD Phone: (800) option 3, 8 (agents) Phone: (800) option 1, 3 (policyholders) Fax: (855) [email protected] Lockbox Feldwood Rd. All other policyholder correspondence P.O. Box 1188 Brentwood, TN (insert name of ) P.O. Box 5008 Brentwood, TN 37024

2 Final Expense New Business Make all checks payable to the appropriate underwriting company Underwriting/Case Management Telephone Interview (Jet Pre-Approval) M-F 7:00 AM-9:00 PM CST Sat: 9:00 AM-3:00 PM CST Policyholder Services Make check payable to the appropriate Reference policyholder name and policy number on all checks and correspondence Phone: (877) option 2 Fax ALL applications (EFT and Direct Bill): (877) [email protected] Mail check and Final Expense payment form (do not include the application) to: P.O. Box Lexington, KY If sending by courier: Xerox Attention: 101 Yorkshire Blvd Lexington, KY Phone: (800) option 2 Fax: (877) Fax only documents that a case manager specifically requests Phone: (877) option 1 (point of sale only) Phone: (800) option 3, 7 (agents) Phone: (800) option 1 (policyholders) (TTY/TDD: 711) Fax: (855) [email protected] Mailing Address for RENEWAL PREMIUMS ONLY Bank of America P.O. Box Atlanta, GA Courier Mailing Address Bank of America 6000 Feldwood Rd. All other policyholder correspondence (address to appropriate ): P.O. Box 1188 Brentwood, TN Claims Phone: (800) option 3, 8 (agents) Phone: (800) option 1, 3 (policyholders) Fax: (855) [email protected] ACI/CLI Final Expense P.O. Box 8 Brentwood, TN 37024

3 CLI Complementary Products New Business Make all checks payable to the appropriate Underwriting Case Management Telephone Interview Policyholder Services Make check payable to the appropriate Reference policyholder name and policy number on all checks and correspondence Claims Phone: (800) option 3, 2 Fax (only applications using EFT): (877) [email protected] Mail check and Final Expense payment form (do not include the application) to: P.O. Box Lexington, KY Phone: (800) option 3, 4 Fax: (855) [email protected] If sending by courier: Xerox Attention: 101 Yorkshire Blvd Lexington, KY Fax: (855) When requested, fax outstanding documents needed for policy issue Phone: (800) option 3, 3, 2 (point of sale only) Phone: (800) option 3, 7 (agents) Phone: (800) option 1 (policyholders) (TTY/TDD: 711) Fax: (855) [email protected] Cancer Plus policies processed after 6/16/2013 Continental Life Insurance Company of Brentwood, Tennessee P.O. Box Atlanta, GA Bank of America 6000 Feldwood Rd All other complementary policies processed after 10/27/13 Mailing address for RENEWAL PREMIUMS ONLY: Continental Life Insurance Company of Brentwood, Tennessee P.O. Box Atlanta, GA Courier Mailing Address: Bank of America 6000 Feldwood Rd Send all other policyholder correspondence to: Continental Life Insurance Company of Brentwood, Tennessee P.O. Box 1188 Brentwood, TN Phone: (800) option 3, 8 (agents) Phone: (800) option 1, 3 (policyholders) Fax: (855) [email protected] For all policies processed prior to these dates: Continental Life Insurance Company of Brentwood, Tennessee P.O. Box Baltimore, MD CLI Complementary Health Products P.O. Box 8 Brentwood, TN 37024

4 Agent Contracting* M-F 8:00 AM-5:00 PM CST Commissions M-F 8:00 AM-5:00 PM CST Agent Services () M-F 8:00 AM-4:30 PM CST Agent Website M-F 8:00 AM-5:00 PM CST Phone: (800) option 3, 5 Fax: (866) (new agent appointments) Fax: (855) (change requests/additional documentation) [email protected] c/o Contracting 800 Crescent Centre Dr., Ste. 200 Franklin, TN Phone: (800) option 3, 6 Fax: (855) [email protected] c/o Commissions 800 Crescent Centre Dr., Ste. 200 Franklin, TN Phone: (800) option 3, 1 Fax: (855) [email protected] c/o Agent Services 800 Crescent Centre Dr., Ste. 200 Franklin, TN For technical assistance (including registering your username and password): Phone: (800) [email protected] - State appointments - Copy of existing commission schedule (post contracting) - LIMRA certifications - EFT requests for commissions - Address/ changes *all contracts except PDP Referral Program - Commission questions - Commission statements forms - Contracting documents - Commission schedules - supplies - Rates - Product training - Webinar reservations - Commission advancing requests - Order supplies - Book of business reports - Commission statements - News bulletins/rate adjustment notices - Agent tools Coventry Prescription Drug Plan (PDP) Referral Program Agent Services M-F 8:00 AM-4:30PM CST Phone: (800) option 3, 1 Information on how to participate: - A Coventry PDP Referral agreement is required - No AHIP/MAPD/PDP certification required Coventry Broker Services M-F 7:00 AM-5:00 PM CST PDP Referral Line For Consumers ONLY 8:00 AM-8:00 PM CST all time zones, 7 days/week Phone: (866) Phone: (855) Prescription Drug Plans questions - Compensation (referral fee payments) - Refer any eligible Medicare beneficiary interested in the Coventry PDP - PDP enrollment specialist will provide plan details, take PDP enrollment - Participating referring agent receives referral fee for qualifying PDP enrollments 1 All products underwritten by American Continental Insurance Company (ACI), Continental Life Insurance Company of Brentwood, Tennessee (CLI), and Medicare Supplement underwritten by Aetna Health and Life Insurance Company (AHLIC), all Aetna companies.

5 Senior Supplemental Insurance Management Team Northwest Southwest Midwest Southeast Northeast Tony Clark Frank Bell George Pelekanos Johnny Matos Greg Etchison ME WA MT VT ND NH MN OR SD ID PA IA NE IL UT CA RI MI WY NV MA CT NY WI CO MO KS MD OH IN NJ WV DE VA KY NC TN AZ OK NM SC AR MS TX AL GA LA FL AK HI CGFLP01892 Manager Manager Michael Lavin Vanessa Parker 2014 Aetna Inc

6 of Medicare & Service Steve Patton NW Tony Clark William Davis SW Frank Bell Leah Morgan MW George Pelekanos Linda Williams SE Johnny Matos Georgia Fletcher NE Greg Etchison Rose Faulkner Manager Michael Lavin Manager Vanessa Parker Agent Services Team option 3,1 Aetna Health and Life Insurance Company American Continental Insurance Company Continental Life Insurance Company of Brentwood, Tennessee option 3,1 Aetna Life Insurance Company