Leading Group of Collaborative Knowledge Network - CKN Readiness

Transcription

1 MIT CCS/Dartmouth Center for Digital Strategies Peter A. Gloor,

2 Contents 1. Are Collaborative Knowledge Networks (CKNs( CKNs) ) the organization of the future? 2. How do CKNs lead to greater innovation and better learning organizations? 3. What is the leader's role in a CKN? 4. What are the crucial members' roles in CKNs? 5. How do you find the hidden CKNs in your organization? 2

3 Of course, the CKN project is a collaborative effort, too... 3

4 The first CKN... 4

5 Example: Creation of the Web 5

6 CKN Definition COIN Community of Interest Network CoP Community of Practice CKN Collaborative Knowledge Network Shared Interest + Shared Practice + Shared Vision = Learning & Innovation 6

7 The Internet has brought us to a tipping point 7

8 3 Dimensions of Collaboration Technologies (CKN Cube) highly personalized Personalized Degree of Personalization General Personalized Knowledge Management Static contents XY.com Virtual community Project collaboration Knowledge repository Chat Bulletin board Internal (local) globally accessible collaborative workspace External (global) Degree of Globalization One-to-one Degree of Collaboration Many-to-many 8

9 CKN benefits - NEW Opportunities and Cost Reduction Learn about the innovations which are underway in your company Find hidden business opportunities Cut time to market for new inventions Become more efficient in working together Identify knowledge sources Streamline communication, locate inefficiencies Re-engineer business processes based on communication flow Reward key contributors Identify and reward subject matter experts Establish trust by creating transparency Improve Internet security Transparent communication flow exposes security risks 9

10 CKN Readiness - Organization & People Willingness to embrace change Collaborative work style Emphasis not on hierarchy, but on meritocracy Honesty, and ethically sound business principles Courage and openness Willingness to share Emphasis on reciprocity Learning culture 10

11 CKN Growth and Leadership early genius charismatic leader motivated disciples change forever Internet/Web Vannevar Bush J.C.R. Licklider Ted Nelson/Doug Engelbart Tim Berners-Lee / Robert Cailleau Marc Andreessen Dot.com bubble 11

12 Roles In A Growing CKN document knowledge provides and/or finds financing provides the overall guidance and management maintain technology makes sure community rules are adhered to active participant, involved in knowledge sharing, discussion, idea exchange etc. Member (Associate) Journalist (Librarian) Technologist Sponsor Core Team Leader (Guru) Policeman Ambassador Initiators Facilitator Administrator Knowledge Expert Mentor (Coach) Lurker Wants to get a free ride tutors members, introducing them into the community provides external support (network) coordinates, organizes and plans community events or activities serves as the ultimate source of explicit knowledge responsible for building the community and its purpose coordinates and organizes all the administrative tasks 12

13 Find CKNs: CKN Diagnostics Research Project (MIT/Sloan, Dartmouth/Tuck) 1. Analyze electronic interaction logs such as to find CKNs in organizations 2. Identify structural properties and parameters of successful CKNs 3. Find people that make a CKN successful: identify role profiles crucial for the success of CKNs 4. Define metric to measure success of CKNs 5. Develop framework and set of organizational guidelines that help nurture and foster CKNs 6. Develop Internet collaboration portal 13

14 Visualization of communication flow of w3c mailing list URI over the period

15 Structure of communication flow of URI in

16 Structure of communication flow of URI August