Seattle City Light Strategic Technology Presentation. Presentation to City Light Review Panel September 1, 2010

Transcription

1 Seattle City Light Strategic Technology Presentation Presentation to City Light Review Panel September 1, 2010

2 Technology at City Light Mission: IT provides the hardware/software/networks/security/ services to support Utility operations and customers Resources: $20 Million labor/non-labor budget Staff: 114 Infrastructure: Approx. 2,200 computers, 259 major databases, data/voice/video networks, 501 servers, etc. Applications: 129 key business applications, 445 total; 2,500 customer facing Web pages

3 City Light Technology Environment

4 Risks/Challenges Complex environment Many custom built applications Many end-of-life systems Changing business processes/regulations require flexible new systems Active cyber security threats Declining technology budget/resources poses risk to SCL customers

5 IT Strategy MODERN * REAL-TIME * MOBILE * SECURE * INTEGRATED Modern: Consolidate and Modernize IT s Real-time: Enable Real-time Information Across the Utility Mobile: Drive Enterprise Mobile Business Solutions Secure: Promote ubiquitous, enterprise-wide IT Security Integrated: Anticipate & integrate technologies in the ongoing modernization of the electric infrastructure

6 Strategic Technology Roadmap Asset Customer Care Energy Trade Comp Tech Infrastructure Energy Delivery liance Business Capability Project Project Description Priority Est Cost Millions Work and Asset Manage assets at the Implement Oracle WAMS and associated WAMS lowest lifecycle cost Data input at source, more efficient use of workforce Reduce duration of outages and enhance customer communication for outages Fully functional customer care and billing system Automate meter functions Mobile Workforce Outage business process improvements 1 Replace $ Implement Oracle MWF and associated business process improvements 2 MWF New $ Implement Oracle OMS and associated business process improvements 1 OMS Replace $ Customer Care Implement Oracle CCB and associated CCB and Billing business process improvements 1 Replace $ AMI - Meter Data Mgmt Integrate processes, reduce TRM - Trading and risk of fines and error-prone Risk operations Reliable energy control and monitoring Reliable distribution management Energy Distribution NERC/FERC compliance Compliance tracking and communication Tracking PC replacement More Web services and proactive communication with customers Secure vital critical cyber assets/resources/data PC Replacement Web Content Cyber Security Upgrades Implement Oracle MDM 2 MDM Replace $ Deploy SunGard TRM 1 TRM New $ Implement a new EMS that will integrate with existing systems and new Smart Grid systems Implement Oracle DMS to build foundation for automation of the distribution system 0 EMS Replace $ DMS New $ Automate compliance doc management, tracking, mitigation, and status reporting 2 CTS New $ Replace all SCL PCs, Windows 7, and implement new automated support tools. 1 PCs Replace $ Create automated means for internal staff to quickly create new Web services and update/publish content Develop more robust intrusion detection, system logging, and associated process improvements Year 2 Content Mgmt New $ Cyber Security 1 New $ Status Effect On Rates Total: $116.3 Unfunded Funded Priority: 0 Urgent 1 High 2 Med

7 Integration with Other City Light s Mobile Workforce Geographic Information Energy Customer Information Distribution Meter Data IT s Outage Work and Asset Data Integration Sensors Sensors Switches Switches Capacitors Capacitors Plug-In Electric Vehicle Electrical Power s Generation Transmission / Substations Distribution Customer End s

8 Summary IT s integral to success for all three Priorities in the Strategic Plan Infrastructure Maintenance and Renewal Outage Mgmt Inventory & Condition Assessment Maintenance Plans Replacement Schedule Asset Mgmt Program Customer Care & Billing Mobile Workforce Web Content Mgmt Compliance Automate Meter Functions Distribution Mgmt Providing the best customer service of any utility in the nation. Energy Mgmt Environmentally Responsible Operations & Optimized Power Supply Power Portfolio Conservation Environmental Stewardship High Performance Organization and Workforce People Process/Technology Financial Strength PC Replacements Energy Trading & Risk IT must secure sufficient funding to meet challenges of next six years