Roadmap for Oracle Utilities Operational Solutions Session CON 7811

Transcription

1

2 Roadmap for Oracle Utilities Operational Solutions Session CON 7811 Brad Williams, VP of Strategy, Oracle UGBU September 30,

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 3

4 Session Agenda Key Operational Issues Facing Utilities Today Oracle Utilities Operational Solutions to manage key issues Utilities Operational Solutions & Roadmaps Grid/Network Operations Asset Workforce Customer Interaction Analytics Next Steps and Questions & Answers 4

5 Industry Challenges Driving Utility Operational Solutions Customer Relationships Aging Infrastructure and Business Transformation Deliver affordable utility services to customers reliably, cleanly, and safely Climate Change, Environmental, and Regulatory Conservation and Sustainable Growth Revenue/Costs/Profitability 5

6 Utilities of TOMORROW Innovation drives business model Utilities of TODAY The pace of CHANGE Tomorrow s utility now Market drivers undercutting business model 6

7 Utilities of TODAY: Run the business approaches Reactive Customer Regulatory Weather Events Field Crews Grid/Network Assets Disparate Systems Delayed response Operational anomalies Compromised safety Dissatisfied customers AMI Meter & Sensor Data TAKE AWAY Traditional operational work process is not sustainable 7

8 Utilities of TOMORROW: Innovation drives business Assets Weather Events Customer Regulatory Field Crews Grid/Network Proactive & Prescriptive Optimized workflow Exceptional service Prevents cost & error Mitigates operational risks Meter & Sensor Data TAKE AWAY Interoperability Interoperability is the key to problem solving 8

9 Utilities Platform enabling the Digital Utility Customer Analytics Work & Asset Asset Management Workforce Management Metering Grid/Network Outage Management Distribution Management 9

10 Utility solutions integration: Working together Automated business processes & information management Outage Care Outage Operations Order to Bill Financials Meter Commands Project Management Bill Print Customer Metering Work & Asset Grid/Network Meter to Cash Device Operations Outage Repair Field Work Process driven Standard architecture Extensible flows URM defined Upgradeable & open Service Order Management GIS SCADA Analytics Released Roadmap 10

11 Oracle Utilities Network Management System Outage Management Minimize outage impact Safely connect & operate with distributed energy resources Lower cost by conserving energy Accelerate productivity, preparedness & safety Effectively communicate with customers Feeder Management Powerflow Management Switching Management Storm Management Automated Restoration Fault Location Volt/Var Optimization 11

12 Grid/Network operations & IT/OT convergence Smart Meters & Device Sensors SCADA Mobile Workforce Management Asset & Device Management Customer Oracle Utilities Network Management System Web Portal (Social media/smart phones) Analytics GIS (Electric Facilities & Attribute Information) 12

13 Utility solutions integration: IT & OT working together Oracle Utilities Network Management System Outage Management Outage prediction Dispatch/Tracking Customer status Major event management Grid Optimization Switch plans / tagging Powerflow analysis with DER/DG Fault locations and Volt-Var / CVR Predictive / Self healing Emerging Requirements Field device interaction DR/DER Interaction Distributed grid management Microgrid interaction Real-time Network Model SCADA GIS Computer-aided design Planning system Manual / One-lines Field operations & Mobile AMI & Demand side management/demand response Distributed generation & remote sensor/controls Customer interaction & reports

14 NMS Roadmap Investment Themes Network Management System V1.12 Training Simulator Damage Assessment CVR Network Management System V1.12 SP1 VVO multiple objectives closed-loop Support for ODI/GG We are here Network Management System V1.12 SP2 DataRaker TLM and QA/QC process Advanced DER/DG Models DER/DG Forecast Input Additional Damage Assessment OEM Management Pack Network Management System V2.3 Integration to Historian Interoperable SCADA Vendor Support Demand Response Integration End Element Voltage Integration Improved High Availability N-1 Contingency Analysis Temporal Network Models Protection Zone Violations Next 12 months Next months Analytics V2.5.1 ODI/GG Expanded Outage Analytics Dashboards Mobile Workforce Management Integration NMS-MWM Fieldwork Integration for Crew Assignment, field updates, and Switching Analytics V2.5.1 SP Additional Outage and Distribution Management Dashboards Expanded Schemas 14

15 Recent: Training Simulator Design specific training scenarios Provide hands on preparation for real life grid operations Track trainees actions in real time All OMS functionality available Automates processes for system implementation tests

16 Recent: Volt/var optimization CVR (closed loop control) Minimize loss & reduce demand Operational modes: Automatic Closed loop support Automatically runs/executes Manual Automatically runs Results presented to user in switch sheet Actions may include: Capacitor status Regulator settings Substation low side voltage Power transformer LTC settings 16

17 Future: Advanced DG Modeling At every transformer (or load point) True Load True load model is derived from aggregated net metered AMI Loads less the sum of the DG load shapes PV Gen Sum PV Gen 1 PV Gen 2 PV Gen Battery Storage Sum Battery Storage 1 Battery Storage 2 Wind Gen Sum Wind Gen 1 Wind Gen 2 Other DER Sum Other DER 1 Other DER 2 Each type of DER has its own generation model/schedule derived from customer DER records & specific class models Battery Storage Wind Gen Other DER 17

18 Oracle Utilities Work & Asset Management Reducing process & infrastructure weaknesses Identify capital planning priorities Increasing proactive work levels Boost productivity via resource planning & scheduling Inventory Control Procurement Assets Work Management Operational Accounting 18

19 Capabilities & workflows: Time to value Full deployment typically in 12 months or less Exceptional on-time on-budget track record Active customer run users group sharing best practices Low-cost upgrades typically completed by customer (service patches, single fixes) Configuration based architecture stored in the database Stored data not affected by database structure upgrades Most significant innovation in asset management solution this decade 19

20 Current: World-class predictive maintenance strategies 20

21 Current: Oracle Utilities Operational Device Management Shipments from ERP Head End System Receipt Inspections Firmware Updates Device Location Compliance Operational Device Management Install, Remove or Exchange Cycle Inspections Configuration Lifecycle management of Field-based microprocessor-based based devices Device Inspections Smart grid devices (Meters, Field Sensors, controls and communication equipment, Substation devices, Beyond meter devices Configuration and compliance management: Firmware Updates Security Patches Support Governance and Regulatory Audits (NERC-CIP)

22 WAM Roadmap Investment Themes Work and Asset Management V Work and SR Status Processing Certification of IE10, ArcGIS 10 P6 Integration Enhancements Enhanced Task Search Capabilities BPO Limit Warnings We are here Work and Asset Management V2.1 Work, Asset, Inventory, Purchasing Inclusion of ODM functionality Mobile (including MWM integration) GIS integration ERP integration Accessibility Work and Asset Management V2.2 Property Management Construction Work Management Enhanced ODM functionality Primavera integration APT asset failure/pm integration DataRaker integration Business Intelligence V2.6 Asset performance analytics PM plan execution analytics Planning & scheduling effectiveness Supply chain service levels Next 12 months Following 12 months Work and Asset Management Leave Request Enhancements Benchmark and Change Request views in Asset PM Failure Code additions WAM v1.9 Future Service Packs Customer Enhancements APT asset failure/pm integration SP , SP , SP

23 Recent: Automatic Calculation of Asset Total Health Multiple assessments are used to calculate a total asset condition score Assessment Category Types of Assessments Total Asset Score Predictive 50% Thermography 50% Vibration 50% 3.57 Observational 20% Performance 30% Appearance 40% Containment 60% Pump Curve Test 100% WAM delivers a more reliable view of asset health 23

24 Recent: Support for Asset Repair / Replace Decisions Additional Features to support capital planning 24

25 Future: EPRI/APT failure rates for asset investment planning Address investment & risk while balancing financial objectives Allocate resources to provide higher levels of customer service & reliability Communicate return on asset investment in terms of customer value & risk avoidance Data & knowledge tools manage conflicting objectives Effectiveness Efficiency Customer service & reliability Rate value Asset criticality Network security Consequence of failure Asset Management & Analytics Optimized CAPEX / OPEX Improved ROI Increased shareholder value Optimized business capabilities Optimized staffing levels 25

26 Oracle Utilities Mobile Workforce Management Improve the speed & efficiency of short and long cycle work Reduce field costs while improving customer service Coordinate dispatch, call center & mobile resources in real time Complete high priority work the right way the first time Resource Planning & Scheduling Dispatching Mobile 26

27 Oracle Utilities Mobile Workforce Management Best-in-class work performance & cost efficiency Resource Planning and Scheduling (RPS) Common Dispatching Functionality (CDF) Mobile Communication Platform (MCP) Comprehensive resource setup (resources, vehicles, crews, shifts, POU s) Optimal schedules based on notional cost (overtime, proximity, service area, service levels, other cost goals) Internal & contractor resources Web browser based dispatcher interface Modern usability paradigm - context driven KPI s, color classified activity status, & alerts hierarchies Geographic map view Exception-based dispatching Best practice workflows for field resources using a wide variety of mobile devices Secure asynchronous communication Store & forward for disconnected completions when necessary 27

28 Current: Appointment Booking Service excellence by delivering on commitments Maximize availability & type of appointments Ensure efficient routing Continually automate prioritization versus resources prioritization versus resources Available Time Windows Monday Tuesday Wednesda y Thursday Friday (12:00 pm) 11:00 am (9:30 am) 9:00 am (2:30 pm) 1:00 pm (5:00 pm) 3:00 pm

29 Current: Dispatching Interface Real-Time Gantt Higher accuracy for customers Faster process to confirm availability Offer time-windows as premium service Manage asset availability Activities Unassigned or otherwise important activities Customizable search criterias KPIs Schedule health indicators. e.g. Missed Appointments, Arriving Late, etc. Configurable Alerts Real-Time alerts for Activities or Assets Configurable Alerts based on schedule, geofencing, events, etc. Map Real-Time GPS Tracking Street level route display Pending work display Geographic area display 29

30 MWM Roadmap Mobile Workforce Management V2.2 Long Cycle Work Contractor Management Connected Mobile Communications Platform (no install) Mobile Workforce Management V2.1 SP6 Platform updates Rollup of bug fixes We are here Mobile Workforce Management V2.2 SP1 Common utility forms Site matching Speed time windows Real time traffic interface Mobile Workforce Management V2.2 SP2 Usability Mobile Content Gantt Integrations Mobile Workforce Management V2.3 OUAF 4.3, ILM Map enhancements Parts Based Scheduling O&G Next 12 months Next months Mobile Workforce Management UPK 2.2 Updates Mobile Communications Platform New architecture, interface Disconnected ios, HTML5 Analytics V2.5.2 MDM ETL migration MWM ETL migration 30

31 Recent: Connected Mobile Communications Platform Device Agnostic Runs on most platforms including smartphones and ruggedized devices Offline GPS and Map Mapping and GPS integrated functions Can use device maps or get from server with custom driving directions May execute and complete work offline. Syncs back to base when gets signal. May capture content as pictures, barcodes or signatures Messaging Text communication between driver and dispatcher - reduce the need for voice 31

32 Recent: Contractor Management Work Allocation Models Install 200 Main Street 9am 6pm SHIFT BASED Contractor resources are managed within MWM Ringo George Paul CAPACITY BASED Contractor resources are managed outside of MWM. Work capacity per contractor group managed in MWM (i.e. Contractor A can accept 200 hours of work). Ringo 9am 9am 6 HOURS 8 HOURS Install 200 Main Street 6pm 6pm George

33 Future: Additional Mobile Workforce Innovation Big Data Analytics Aligning to Mobile Innovation Usability Gathering new sources of data sets which can impact operational efficiency Capacity, Demand, Weather, Sensor, Geospatial, Temperature, Vibrations, Usage Solving for seasonality, predicting program demand, predictive maintenance, regional variations analysis Utilize native features of the devices (i.e., signature capture) Location-based knowledge: real-time traffic, visualization (i.e., network diagrams, repair instructions), augmented reality Collaboration between mobile users and knowledge workers Wearables Biometrics and Field Condition Sensors/IoT Address next generation of workers Crew Social Media Alternate modes of interacting with application (i.e., actionable map) Knowledge management multidirectional provision of visual, audio, sensor, corporate, crowd sourcing, and location-based information 33

34 Customer Interaction with Operational Solutions Oracle Utilities Customer Self Service 34

35 Oracle Utilities Customer Self Service 35

36 36

37 37

38 38

39 Oracle Utilities Analytics & DataRaker Cloud Services Operational Excellence with Prescriptive analytics in core business processes Capture Data Sensor Data Oracle Dataraker Cloud Analytic Processing Combines event and consumption analytics with operational history and equipment attributes Analytic Outputs Identifies possible faulty equipment Asset Attributes Weather Data all other data sources Integrate User Feedback Process user comments to refine algorithm for accuracy & verify hypothesis Feed to Other Transactional Systems Investigation target list are directly sent to other operational business processes and systems Field Service System Network Management System Equipment Maintenance System 39

40 Accelerating Operational Innovation Enabling the Digital Utility LOWER COST SHORTER IMPLEMENTATION TIME INNOVATION VALUE ORACLE UTILITIES Harness real-time data for continual improvement Engage customers in more relevant ways Leveraging storm proven solutions to protect investments & people Increase productivity & proactive work to maximize asset value 40

41 Questions 41

42 42

43