TAB Number: TB Temporary Solution for Ghost Operation failing on Intellex Ultra v4.3 Date Issued: 13 July, 2010

Transcription

1 TAB Number: TB Temporary Solution for Ghost Operation failing on Intellex Ultra v4.3 Date Issued: 13 July, 2010 Issue Product Model Software Part Numbers Intellex Ultra 4.3 ADD600ULPV200N ADD600ULPV100 ADD600ULPV200 ADD600ULPV300 ADD600ULPV400 ADD600ULPV400WCJ An issue has been found which affects all Intellex Ultra Non-Raid models with BIOS revision S3200X38.86B The primary symptoms are: There is the potential when performing a recovery that the ghost operation may fail due to the drives being presented in the wrong order leading to a failed recovery operation and/or loss of video data on the data partitions. In addition, 2, 3 or 4 drive models need to be considered due to possible G,H,I drive/sata port mismatch and a procedure added for these. Refer to technical bulletin TB NTLX Ultra HD Incorrect Ident.pdf for further information on this issue. NOTE: If you are replacing a hard drive refer to TB NTLX Ultra HD Incorrect Identity, visit: to download the technical bulletin. S olution To resolve this issue a temporary solution has been identified which must be followed for any system restore (recovery) of the system and supplementary (E:) drives until a permanent solution available. The procedures here replace the procedures described on pages 1 to 4 of the Intellex Ultra 4.3 Recovery Procedures manual (Part Number: A0). American Dynamics 6600 Congress Avenue Boca Raton, FL USA 1

2 Procedure Intellex Ultra Non-R AID Configuration The procedure for recovery of the Intellex Ultra system information depends on the level of recovery required: System flash drive only E: drive files E: drive Replacement System flash plus E: drive replacement NOTE: The Intellex Recovery DVD will be required to perform the following procedures. S ystem Flash Drive R ecovery To recover the system flash drive, the unit is configured to boot from the recovery DVD and the recover flash option is selected, as described in the following procedure. NOTE: Recovering the operating system to the C: flash drive can result in changes to the drive letter assignments. It is important that the drive designated as E: is assigned to the 20 GB partition on the first hard drive. The E: drive also contains the page file pagefile.sys. If the E: drive is not the 20 GB partition or the page file pagefile.sys appears on the C: drive, abnormal operation can occur. Run the file C:\DriveShuffle.cmd to re-order the drives. Then delete the pagefile.sys from the C: drive to restore proper operation. 1. Turn off the Intellex by selecting Utility>Shutdown. If in the Windows desktop, select Start>Shutdown and select Shutdown from the drop down then select OK. 2. Disengage all Hard Disk Drives. 3. Connect a keyboard and press the F2 key while starting the system. 4. Enter the BIOS password "xellet". 5. Select boot options and change the boot priority to be CD ROM first. 6. Place the recovery DVD into the DVD drive. 7. Press F10 to save and restart. A dialogue box will display. Press Enter to exit the BIOS and restart the Intellex unit. 8. Enter "1" to select Recover Flash Disk. 9. After the recovery is complete enter "3" to exit. 10. A. Remove the recovery DVD from the drive and switch off the system. B. Reattach the drives back to the SATA swap bays from step 2. American Dynamics 6600 Congress Avenue Boca Raton, FL USA 2

3 C. Turn the Intellex unit back on. 11. Press the F2 key while starting the system. Enter the BIOS password "xellet". 12. Select boot options and change the boot priority to be the flash-drive (SATA DOM) first. 13. Press F10 to save and restart. 14. Allow the unit to reboot. The boot splash screen may be displayed for several minutes as the unit reconfigures itself. a. Now a program will run Flash Configuration. Please wait until it is complete and the Intellex has rebooted. b. When it reboots you get a prompt for the Intellex setup -> Select the language and video format (PAL / NTSC). Read any information dialog(s) displayed during startup. 15. Select No to exit Intellex at the license dialog. Right click on the My Computer icon and select Manage. 16. Under Computer management, select Storage>Disk Management. 17. Right click on the flash disk (Disk 0); select Properties and then the Policy tab. 18. Uncheck the Write Cache Enable box. 19. Close the Computer Management console windows 20. Launch Intellex icon on the Windows desktop by double clicking it. 21. Enter the License Key (from the front door label). E : Drive Files R ecovery The E: drive files can be re-installed without losing any configuration information or data. This assumes that the E: drive is formatted. 1. Verify Drive E is the 20GB partition, if it is not, follow the note on page 2 of this document to sort drive E correctly. 2. Ensure that the original (E:) Hard Drive is connected in the top drive bay position and all other hard drives are disengaged. 3. Connect a keyboard and start the system. 4. Exit the Intellex application by selecting Utility>Exit>Enter PIN code 5. Insert the recovery disk into the DVD drive. 6. Browse to the X:\RAID\EDRIVE folder, where X is the DVD drive. 7. Double click DRIVERS.EXE file and follow the on screen instructions to extract the files to the E drive. 8. Double click I386.EXE file and follow the on screen instructions to extract the files to the E drive. 9. Double click VOLINFO.EXE file and follow the on screen instructions to extract the files to the E drive. American Dynamics 6600 Congress Avenue Boca Raton, FL USA 3

4 10. When the extractions are complete, launch the Intellex.exe on the Windows desktop. 11. Remove the recovery disk from the DVD drive. E : Drive R eplacement The physical drive that includes the E: drive also has a data partition that contains video data. If the physical drive must be replaced the data on this data partition will be lost. This procedure should be used only if: a. The physical drive must be replaced, or, b. The data is so corrupted that the entire disk must be re-partitioned and formatted. NOTE: Make sure that any USB drives are disconnected before starting. 1. Ensure system is switched off before starting this procedure. 2. Insert the new E: drive into the top position in the drive bay. 3. Disengage all other hard drives. 4. Connect a keyboard and press the F2 key while starting the system. 5. Enter the BIOS password "xellet". 6. Select boot options and change the boot priority to be CD ROM first. 7. Place the recovery DVD into the DVD drive. 8. Press F10 to save and restart. 9. Enter "2" to select Recover E: Drive. 10. Enter 2 to select New Drive when prompted. 11. Enter Y when prompted. 12. After the recovery is complete enter "3" to exit. 13. Remove the recovery DVD from the drive and press the reset button. 14. Press the F2 key while starting the system. Enter the BIOS password "xellet". 15. Select boot options and change the boot priority to be the flash drive (SATA DOM) first. 16. Press F10 to save and restart. 17. Allow the unit to reboot. The boot splash screen may be displayed for several minutes as the unit reconfigures itself. 18. Press and hold the CTRL or SHIFT key while the system starts to prevent Intellex from starting. If Intellex starts, select Utility, Exit to exit to the desktop. 19. Double click on the My computer icon. Double click on the C: drive and browse to the C:\Windows\ folder. 20. Run the drive sorting program by double clicking on Drives.exe. Click OK to run. American Dynamics 6600 Congress Avenue Boca Raton, FL USA 4

5 21. When the drive sorting program completes it will reboot the system. Intellex will start automatically. Do not add the new drive to the database. 22. Switch off the system and re-install the data drives (if any) into the drive bays. 23. Restart the system. Add the new data drive to the database. S ystem Flash R ecovery and E : Drive R eplacement This rebuilds the system drive and re-partitions and formats the physical drive with the E: partition. All of the configuration information and data on the E: drive will be lost. NOTE: Recovering the operating system to the C: flash drive can result in changes to the drive letter assignments. It is important that the drive designated as E: is assigned to the 20 GB partition on the first hard drive. The E: drive also contains the page file pagefile.sys. If the E: drive is not the 20 GB partition or the page file pagefile.sys appears on the C: drive, abnormal operation can occur. Run the file C:\DriveShuffle.cmd to re-order the drives. Then delete the pagefile.sys from the C: drive to restore proper operation. 1. Turn off the Intellex by selecting Utility>Shutdown. If in the Windows desktop, select Start>Shutdown, Select Shutdown from the dropdown box and select OK. 2. Disengage all hard drives (including new E: drive). 3. Connect a keyboard and press the F2 key while starting the system. 4. Press the F2 key while starting the system to enter the motherboard BIOS. 5. Enter the BIOS password "xellet". 6. Select boot options and change the boot priority to be CD ROM first. 7. Place the recovery DVD into the DVD drive. 8. Press F10 to save and restart. 9. Enter "1" to select Recover Flash Disk. Press any key when complete. 10. After the recovery is complete enter "3" to exit. 11. Turn off the Intellex unit. 12. Insert the new E: drive (only) into the top position in the drive bay. 13. Restart the system. 14. Enter "2" to select Recover E: drive. 15. Enter 2 to select New Drive when prompted. 16. Enter Y when prompted. 17. After the recovery is complete enter "3" to exit. 18. Remove the recovery DVD from the drive and press the reset button. American Dynamics 6600 Congress Avenue Boca Raton, FL USA 5

6 A. Turn off the Intellex unit. B. Reattach all of the drives into the SATA swap bays from step 2. C. Turn on the Intellex unit. 19. Press the F2 key while starting the system. Enter the BIOS password "xellet". 20. Select boot options and change the boot priority to be the flash drive (SATA DOM) first. 21. Press F10 to Save and Restart. 22. Allow the unit to reboot. The boot splash screen may be displayed for several minutes as the unit reconfigures itself. 23. When the system reboots select "No" at the license dialog to return to the Windows desktop. Double click on My Computer and verify that the DVD drive is D: and the 20 GB partition is E: 24. When you see the Intellex license editor screen, select No. 25. Right Click My Computer icon and select Manage. 26. Under Computer Management, select Storage>Disk Management. 27. Uncheck the Write Cache Enable box. 28. Close the Computer Management console windows. 29. Double click on Intellex. 30. Enter the License Key (from the front door label). 31. Add the new drives to the Intellex Storage database. American Dynamics 6600 Congress Avenue Boca Raton, FL USA 6

7 Continuous Improvement S tatement As with all processes defined by the American Dynamics Technical Services Group, this document is intended to be a work in progress. Further refinements and suggestions are welcome and should be sent in writing to the address listed below. Contact Address: adbulletins@tycosp.com Initial publication 13 July 2010 C ontac t Information If you have any questions regarding this bulletin, please contact American Dynamics Technical Services at: Toll Free , Option 2 International , Option 2 Fax adtechservices@tycoint.com In Europe, contact Technical Services at: EMEA AD Technical Support Direct Fax CALLTYCO or UK only +44 ( ) France only +33 ( ) Spain only +900 ( ) Website Hours tfsemea.support@tycoint.com 09:00 18:00 CET Information furnished by American Dynamics is believed to be accurate and reliable. However, no responsibility is assumed by American Dynamics for its use, nor any infringements of other rights of third parties which may result from its use. No license is granted by implications or otherwise under any patent rights of American Dynamics. American Dynamics 6600 Congress Avenue Boca Raton, FL USA 7