Staff Survey A Summary of Service
|
|
- Ashlie Cummings
- 3 years ago
- Views:
Transcription
1 Meeting Trust Board Part I Date 24 July 2014 Subject Staff Survey Action Plan Reporting Officer Nikki Prince, HR Director Purpose To approve Please indicate as appropriate Trust Objective Principle Objective 2: To become an exemplary employer, enabling staff to reach their full potential Risks Identified Failure to plan and manage the workforce will have morale and cost implications Impact on Equality Actions are supportive of performance and quality improvement Impact on Quality Actions are supportive of performance and quality improvement Legal Implications Ensures compliance and meets legal obligations
2 Summary The Trust received the 2013 Staff Survey results on 25 February Following roll out of the results, Service Lines undertook a range of engagement events to develop priorities for action. Recommendation The Trust Board is asked to receive the draft for approval 2
3 Staff engagement and Wellbeing Action Plan 2013/2014 listening, learning and improving working in KMPT Version: 1.0 Status: Draft Date of report: Reporting Officer: Nikki Prince Report completed by: Reporting to: 3
4 Introduction At KMPT our aim is to become a top class employer. Critical to achieving that objective is staff engagement through which we agree and deliver our shared actions to improve staff experience wellbeing and influence in service delivery demonstrated through feedback in our Friends and Family survey and our annual Staff Survey results. We are supporting that intent through sharing our vision Excellent care personal to you, delivering quality through partnership. Creating a dynamic system of care, so people receive the right help, at the right time, in the right setting with the right outcome. Working together to achieve our shared values o Respect o Open o Accountable o Working together o Innovative o Excellence Communication: We have set up a number of ways to communicate and engage with staff and act on everyone s opinion Key Messages: o Staff Forum o Clinical Cabinet o CE Webinar o Staff Concerns button o Service Line leadership and engagement events We have an extremely dedicated workforce and their message to us has been to get the basics right enabling staff to do their jobs to the best of their ability and deliver excellent patient care. To that end the Staff engagement and wellbeing plan for the next 12 months will focus on four big themes that staff tell us would make significant improvements to their working lives. Key Themes: IM&T Staffing Reducing Bureaucracy Local Management & Decision making 4
5 These four themes will be supported by specific service line and corporate plans that act and respond to relevant issues in services and localities. The four themes recognise that there are day to day frustrations which prevent people doing their job as well as they want to and get in the way of feeling valued. Those frustrations are particularly felt in IM and T, staffing and overall bureaucracy in areas such as recruitment and finance. In addition to those day to day issues we all recognise that developing local forums where we can work together to resolve local issues is critical alongside with local structures having the authority and flexibility required to be effective High level actions in each of the main themes are demonstrated on the attached chart and progress will be communicated at the Chief Executive webinars and published on Staff Zone. 5
6 STAFF SURVEY : IMPROVEMENT PLAN MILESTONES 1. KMPT Overarching Plan Lead Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Ivan M cconnell Start review of RiO as clinical record system RiO Release 2 launched Complete review of RiO PAS Tender commences (decision implemented by M arch 2015) IM&T Publish network improvement plan Replacement of WiFi aerials to improve access Identify options to improve cloud performance - storage Implement IT recovery plan - includes: additional storage procurement and future HIS Complete improvement to Cloud 95%of HIS calls resolved within 24 hours Nikki Prince Streamline recruitment process Remove budget control for generic roles e.g.; nurses Implement edbs to reduce time lag by 2 weeks Evaluate Fixed starter/induction process and fine tune to service need Reduce bureaucracy Decision on removal of ATR to reduce time lag by 1-2 weeks Simplified Job evaluation criteria published on Staff Zone BC re: training for appointing managers Approve performance targets for recruitment at Operations Review recruitment performance targets at Operations Board Ada Foreman Improve customer relationship between procurement/ services and super user FRC decision re: remove limits for quotes/tenders to speed process Support high spend areas with purchasing card to avoid delays Review high volume purchasing to identify additional support Agree sole supplier schedule of monies for Estates Pippa Barber 1m funding agreed and allocated to inpatient budgets Inpatient nursing recruitment drive and recruitment process Staffing Freedom to make decisions at local level - local leadership groups and environment issues M alcolm M cfrederick Corporate Directors M alcolm M cfrederick Job plan pilots underway Review status of job plan pilots Service Users and staff finalising plans for Centres of Excellence and Clinically led workshop (M edical Director) Improve local ability to take action around environmental issues Research 'zoning' and caseload weighting tools used elsewhere Board to receive draft Community WFP Clinical Cabinet to review Centre of Excellence and local leadership groups Service Lines agree Service Level Agreement for each Corporate Subject to Board approval, complete PID / BC to deliver agreed WFP Implement quarterly customer satisfaction survey for Performance monitoring of Corporate functions, led by operational Commence autonomy for local decision making plans 6
7 2. Highlight report The table below provides a headline summary of the work that we have undertaken to date and are proposing on our action plan PROJECT / SCHEME PROGRESS THIS MONTH FORECAST ACTIVITY NEXT MONTH ISSUES ADDRESSED IM&T: There is a lot of frustration from losing the network and the knock on effect that this loses any input on RIO not saved. This is particularly frustrating and time consuming when people are working away from base. Key issues underlying this have indicated that storage on our IT system is causing many of the lost connections. IM&T Appointed IM&T operational lead Start procurement for additional storage to improve Cloud performance Will deliver improved performance and reliability of network. Started the review of KMHIS support + service standards Started reprocurement of RIO Approved spec for RIO2 upgrade Identify KMPT requirements for IT support in future Confirm level of support required and future service requirements from supplier. Will provide auto save facility in RiO2 Improved remote working REDUCING BUREAUCRACY: There is a level of frustration caused by the length of time taken to recruit to vacancies and there is a desire to reduce the high amount of process delays within the recruitment processes. More freedoms are sought in being able to recruit to generic vacancies and in a timely manner and similar frustrations are felt in the procurement process. Procurement processes add delay to getting simple items in place. More autonomy to buy necessary supplies would improve quality and morale. Important purchases are delayed by hold ups in procurement. Streamline Recruitment Process Finance signature removed from Authority to Recruit Forms Any process delay waiting Finance signature eliminated Allowed services to recruit to generic posts where turnover of staff is predictable Continue generic recruitment advertising. Simplified clear guidance for job 7 Rolling adverts now possible to maintain recruitment momentum. Guidance on when to evaluate job
8 evaluation to be published on staff zone. descriptions clear, preventing unnecessary JE activity and delay. Streamline Procurement Process Contract being signed for Electronic Disclosure & Barring scheme Super user group membership agreed Implement Electronic Disclosure & Barring scheme Super user group meeting Efficient electronic system to remove paper and reduce process from average 4/6 weeks to 2/4 weeks and eliminate returns More clarity of needs and plan to resolve pinch points FRC support for more spend at lower levels of authority Purchasing card policy sent to all small value users Estates project group to devise templates for generic working spaces, offices etc. Formal Board decision Review of high volume purchases to identify additional support Schedule meetings Fewer tenders required, quicker turnaround on lower cost items. Quicker response to small purchasing items Less diversity in tendering, more flexibility for space utilisation. STAFFING: Caseloads are becoming unmanageable and more management support is required out of hours. Concerned about the level of agency support currently being used and pressures on admin support. Staffing Inpatients Community Funding agreed and allocated to budgets from safer staffing project Developed locality specific establishments (workforce plan) Recruitment process underway. In excess of 50 nursing posts advertised to date (22/7), continuing to recruit. Costings developed Correct levels of staffing on inpatient wards Effective skill mix of staff to deliver better service Review job plan by profession Workshop to establish model for evaluating caseloads/activity Effectively deploy existing and future staff improving caseload management (right people in the right place 8
9 Comm. & Rec. Acute Older Adults Forensic Comm. & Rec. Acute Older Adults Forensic Comm. & Rec. Acute Older Adults to optimum level of staffing. at the right time) LOCAL AUTONOMY: Micro management is disempowering as a manager. Staff need to feel empowered so that they will solve problems. Freedom to make decisions at local level Local Leadership Groups expanded across Service Lines Service user and staff finalising plans for Centres of Excellence Clarity about local leadership groups to ensure devolved decision making Local leadership groups & environment issues LLG structures and terms of reference will be established Agreed timelines and service standards available to clinical services IMPACT ANALYSIS NORTH WEST EAST Service Line IT Bureaucracy Staffing Local Autonomy M L M L M L H L H M H M M M M M M M M M M M M M H L M M M L M M H M M H M M M H M M M H Low Medium High 9
Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012
Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012 Title of Report: Status: Board Sponsor: Author: Appendices HR Quarterly Report For information Lynn Vaughan, Director of Human Resources
More informationNHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK
09/26 NHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK EXECUTIVE SUMMARY From April 2009 an NHS wide common approach to complaint handling comes in to effect. This provides
More informationLead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897
Lead Provider Framework Draft Scope NHS England / 13/12/13 Gateway Ref: 00897 1 Introduction The commissioning support lead provider framework is being developed in response to requests from CCGs for a
More informationWorkforce report September 2015
Workforce report September 2015 Trust Board Meeting Item: 10 25 th November 2015 Enclosure: F Purpose of the Report: This report provides an update in respect of performance against agreed workforce targets
More informationSocial Services Change Plan. Report to CMT June 2012
Social Services Change Plan Report to CMT June 2012 Social Services Change Plan 1. Programme Status 2. Project Updates - Integrating Health & Social Care Services - Commissioning - Integrating Social Care
More informationSustaining Progress Fourth Progress Report
Sustaining Progress Fourth Progress Report Name of Institution DUBLIN CITY UNIVERSITY I confirm that I have assessed and verified the extent of progress and co-operation which has been achieved to date
More informationSTAFF SURVEY REPORT AND ACTION PLAN
Affiliated Teaching Hospital BOARD OF DIRECTORS: 27 TH MAY 2016 AGENDA ITEM: 10.2 SUBJECT: STAFF SURVEY REPORT AND ACTION PLAN RESPONSIBLE DIRECTOR: Director of Human Resources & Organisational Development
More informationBest Practice. Change Management. Guidelines
Best Practice Change Management Guidelines 1 Created by: Denise Phelan, Demand Management lead, (LPP) Reviewed by: Jonathan Porter, HR Workstream Lead, St George s Healthcare NHS Trust Approved by: Mick
More informationManchester City Council Report for Information. Managing Attendance (Real Time Absence Reporting)
Manchester City Council Report for Information Report to: Subject: Overview and Scrutiny Human Resources Subgroup - 25 January 2011 Managing Attendance (Real Time Absence Reporting) Report of: Assistant
More informationGloucestershire Health and Care Scrutiny Committee
Gloucestershire Health and Care Scrutiny Committee Report Title Purpose of Report Is this for information or decision? Author Organisation Gloucestershire Clinical Commissioning Group update on Non- Emergency
More informationCouncil, 6 February 2014. IT Report. Executive summary and recommendations. Introduction
Council, 6 February 2014 IT Report Executive summary and recommendations Introduction The report sets out the main activities of the IT Department since the last meeting of Council. It includes statistical
More informationManaging ICT contracts in central government. An update
Managing ICT contracts in central government An update Prepared by Audit Scotland June 2015 Auditor General for Scotland The Auditor General s role is to: appoint auditors to Scotland s central government
More informationCENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST Agenda Item 9.1 Report of: Executive Director of Human & Corporate Resources Margot Johnson Paper prepared by: Head of Operational HR - Gill
More informationReport to Trust Board 31 st January 2013. Executive summary
Report to Trust Board 31 st January 2013 Title Sponsoring Executive Director Author(s) Purpose Previously considered by Transforming our Booking and Scheduling Systems Steve Peak - Director of Transformation
More informationCABINET 9 th February 2006. Report of the Director of Partnerships and Customer Services
CABINET 9 th February 2006 Report of the Director of Partnerships and Customer Services ITEM 11 CRM DEVELOPMENT Purpose of the Report To seek approval to the replacement for the Council s Customer Relationship
More informationRecruitment and Selection Procedure
Recruitment and Selection Procedure INTRODUCTION The College aims to attract, select and retain the best candidate to any given vacancy within the college. The College is committed to safeguarding and
More informationPROJECT: Online Shop STATUS REPORT September 2015
PROJECT: Online Shop STATUS REPORT September Key Project Roles Project Sponsor: Paul Dowler Project Director: Program Manager: Project Manager: Ryan Giltrap Solution Coordinator: Ivan Saric Business Analyst:
More informationBoard of Directors Meeting in Public: 15 May 2014
Item No: 15 Board of Directors Meeting in Public: 15 May 2014 Report Title: Talent Management Executive/NED Lead: Director of HR and OD Report author(s) Sarah Shirtcliff and Rachel Jackson Approval Discussion
More informationProject Management Toolkit Version: 1.0 Last Updated: 23rd November- Formally agreed by the Transformation Programme Sub- Committee
Management Toolkit Version: 1.0 Last Updated: 23rd November- Formally agreed by the Transformation Programme Sub- Committee Page 1 2 Contents 1. Introduction... 3 1.1 Definition of a... 3 1.2 Why have
More informationAT&T Global Network Client for Windows Product Support Matrix January 29, 2015
AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network
More informationBoard of Directors 26 th June 2015
Board of Directors 26 th June 2015 AGENDA ITEM: 19 PRESENTED BY: PREPARED BY: Craig Black Helen Beck DATE PREPARED: 17/06/2015 SUBJECT: PURPOSE: E Care Update To provide The Trust Board with an update
More informationGOVERNING BODY MEETING held in public 29 July 2015 Agenda Item 4.4
GOVERNING BODY MEETING held in public 29 July 2015 Agenda Item 4.4 APPENDIX A Strategic Planning Process 2016/17 Strategic Planning Process 2016/17 Interlocking processes 5 Year strategic process: reviewed
More informationPerformance Detailed Report. May 2008. Review of Performance Management. Norwich City Council. Audit 2007/08
Performance Detailed Report May 2008 Review of Performance Management Audit 2007/08 External audit is an essential element in the process of accountability for public money and makes an important contribution
More informationManchester City Council Report for Information. Resources and Governance Overview and Scrutiny Committee- 15 December 2011
Manchester City Council Report for Information Report To: Subject: Report of: Resources and Governance Overview and Scrutiny Committee- 15 December 2011 Contract Management City Treasurer Summary This
More informationSupporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014
TFA document Supporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014 Tripartite Formal Agreement between: Walsall Healthcare NHS Trust NHS West Midlands Department of Health Introduction
More informationChild and Adolescent Mental Health Services Waiting Times in Scotland
Publication Report Child and Adolescent Mental Health Services Waiting Times in Scotland Quarter ending 31 December 2012 Publication date 26 February 2013 An Official Statistics Publication for Scotland
More informationCompleting the Full Application and Business Plan
Completing the Full Application and Business Plan Introduction There are certain documents that all businesses invited to make a full application to the Panel will need to provide. These are: The full
More informationPlanning and Performance Management Framework
This document is available, on request, in accessible formats, including Braille, CD, audio cassette and minority languages. Planning and Performance Management Framework NT/SPP/08/08/5648 0.5k CCD Index
More informationDelivering progress towards meeting HMG targets on the SME growth agenda
Delivering progress towards meeting HMG targets on the SME growth agenda Action Plan Version 1.1 dated 16 th August 2013 Author: Robert Astall, Head of Commercial Profession and Capability Background The
More informationFife NHS Board Activity NHS FIFE. Report to the Board 24 February 2015 ACTIVITY REPORT
1 AIM OF THE REPORT NHS FIFE Report to the Board 24 February 2015 ACTIVITY REPORT This report provides a snapshot of the range of activity that underpins the achievement of key National Targets and National
More informationNational Care Standards Review Overarching Principles Consultation Report
National Care Standards Review Overarching Principles Consultation Report February 2016 Background The National Care Standards are a set of standards for care services in Scotland. They help everyone understand
More informationPROJECT AGREEMENT FOR INDEPENDENT PUBLIC SCHOOLS INITIATIVE
PROJECT AGREEMENT FOR INDEPENDENT PUBLIC SCHOOLS INITIATIVE An agreement between: - the Commonwealth of Australia; and - the State of South Australia. This project will increase the autonomy of government
More informationPerformance audit report. Progress with priorities for health information management and information technology
Performance audit report Progress with priorities for health information management and information technology Office of the Auditor-General Private Box 3928, Wellington Telephone: (04) 917 1500 Facsimile:
More informationPerformance Evaluation Report 2013 14. The City of Cardiff Council Social Services
Performance Evaluation Report 2013 14 The City of Cardiff Council Social Services October 2014 This report sets out the key areas of progress and areas for improvement in The City of Cardiff Council Social
More informationQUALITY ASSESSMENT & IMPROVEMENT. Workforce ACUTE HOSPITAL SERVICES. Supporting services to deliver quality healthcare JUNE 2013
QUALITY ASSESSMENT & IMPROVEMENT ACUTE HOSPITAL SERVICES JUNE 2013 Workforce Supporting services to deliver quality healthcare Effective Care and Support Safe Care and Support Person Centred Care and
More informationMaximising Ability, Reducing Disability. Dr. Áine Carroll Clinical Lead Valerie Twomey Programme Manager
Rehabilitation Medicine Programme Maximising Ability, Reducing Disability Dr. Áine Carroll Clinical Lead Valerie Twomey Programme Manager 1 Quality, Access and Cost Quality: Reduce morbidity: Reduced pressure
More informationThe Safer Hospitals, Safer Wards Technology Fund Expression of Interest Applicant name
FOI Ref 398 Tech Fund 1 Technology Bid to NHS England Appendix 1 The Safer Hospitals, Safer Wards Technology Fund Expression of Interest Applicant name State the organisation name for the project application.
More informationInformation Commissioner's Office
Information Commissioner's Office IT Procurement Review Ian Falconer Partner T: 0161 953 6480 E: ian.falconer@uk.gt.com Last updated 18 June 2012 Will Simpson Senior Manager T: 0161 953 6486 E: will.g.simpson@uk.gt.com
More informationFive Year Strategic Plan 2012-2016 1
Five Year Strategic Plan 2012-2016 1 FINANCIAL PERFORMANCE PILLAR Objective 1: Achieve loan default rate of 3% against total loan portfolio by August 2012 and sustain annually thereafter STRATEGIES ACTIVITIES
More informationBedfordshire Fire and Rescue Authority Corporate Services Policy and Challenge Group 9 September 2014 Item No. 6
For Publication Bedfordshire Fire Rescue Authority Corporate Services Policy Challenge Group 9 September 2014 Item No. 6 REPORT AUTHOR: SUBJECT: ASSISTANT CHIEF OFFICER (HUMAN RESOURCES AND ORGANISATIONAL
More informationCOMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
More informationCOMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
More informationAppendix A: ICT and Information Management Strategy
Appendix A: ICT and Information Management 2014 2019 Head of Information and Business Change Sarah Caulkin October 2014 1 Version Control: Date Version Author Comments 04/08/14 0.1 Jo Harley First draft
More informationChild and Adolescent Mental Health Services Waiting Times in Scotland
Publication Report Child and Adolescent Mental Health Services Waiting Times in Scotland Quarter ending 30 September 2012 Publication date 27 November 2012 An Official Statistics Publication for Scotland
More informationEAST AYRSHIRE COUNCIL CABINET 23 JUNE 2010 REVISED COMPETENCY FRAMEWORK. Report by Executive Director of Finance and Corporate Support
EAST AYRSHIRE COUNCIL CABINET 23 JUNE 2010 REVISED COMPETENCY FRAMEWORK Report by Executive Director of Finance and Corporate Support 1. PURPOSE OF REPORT 1.1 The purpose of this report is to recommend
More informationExternal Audit BV Performance Report: Delivering Change Management and Financial Sustainability
CLACKMANNANSHIRE COUNCIL THIS PAPER RELATES TO ITEM 05 ON THE AGENDA Report to: Resources and Audit Committee Date of Meeting: 24 September 2015 Subject: External Audit BV Performance Report: Delivering
More informationREPORT TO: AUDIT AND PERFORMANCE REVIEW COMMITTEE 14 MAY 2014 CORPORATE DIRECTOR (CORPORATE SERVICES)
PAGE: 1 REPORT TO: AUDIT AND PERFORMANCE REVIEW COMMITTEE 14 MAY 2014 SUBJECT: BY: EMPLOYEE ENGAGEMENT UPDATE REPORT CORPORATE DIRECTOR (CORPORATE SERVICES) 1. REASON FOR REPORT 1.1 The Committee is invited
More informationAdmissions from A to Z NursingCAS & Admissions Workshop August 6, 2015. Best Practices, Challenges and Strategies with NursingCAS
Admissions from A to Z NursingCAS & Admissions Workshop August 6, 2015 Best Practices, Challenges and Strategies with NursingCAS Tuition-driven institutions Competitive environment An institution needs
More informationStephen Doune HRIS Project Manager Plan International
Stephen Doune HRIS Project Manager Plan International Content 1. About Plan International 2. The Challenge 3. The Vision 4. About Assima 5. The Projects 6. The Timeline 7. Partner Selection 8. Key 1st
More informationComplaints Annual Report 2011/2012
Complaints Annual Report 2011/2012 This report incorporates complaints handling for Basingstoke and North Hampshire NHS Foundation Trust and Winchester and Eastleigh Healthcare Trust for the period 1 April
More informationA BEST Case: Forecast Improvement Project. A Tale of Two BUs
A BEST Case: Forecast Improvement Project A Tale of Two BUs Green Belt Project Scope: EUR Region Two Business Units with distinct supply chains Goal: Accuracy improvement by Q3 2013 Workshop in Nov 2013
More informationThe SDNPA has agreed the following statement as an expression of the values that will govern the behaviour of its staff and Members:
Agenda Item 9 Appendix 1 DRAFT LOCAL CODE OF CORPORATE GOVERNANCE Introduction Corporate Governance has been defined 1 as being: how local government bodies ensure that they are doing the right things,
More informationEast Cheshire NHS Trust Workforce & OD Strategy
2015 2020 Ensuring a workforce with the right number of people, with the right values, behaviours and skills, to meet the needs of patients both now and in the future 1 February 2015 Forward East Cheshire
More informationThe Human Resources Department Work Plan for the period 1 April 2015 to 31 March 2016 is attached.
Council, 25 March 2015 Human Resources Department Work Plan 2015-2016 Executive summary and recommendations Introduction The Human Resources Department Work Plan for the period 1 April 2015 to 31 March
More informationPURPOSE OF THE PAPER To provide the committee with an overview of the Director of Nursing portfolio during quarter 1 of 2015-2016
ENC 10 Meeting Date 30 th July 2015 Title of Paper Lead Director Author Director of Nursing Quarterly Report Kathryn Halford, Director of Nursing Kathryn Halford, Director of Nursing PURPOSE OF THE PAPER
More informationHealthcareSuite. Unique, intelligent workforce planning that balances the needs of healthcare organisations, end-users and employees
HealthcareSuite Unique, intelligent workforce planning that balances the needs of healthcare organisations, end-users and employees Introducing HealthcareSuite, the proven solution from Time Care that
More informationAppendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary)
Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary) Together we are better Foreword by the Director of Nursing
More informationAudit Scotland Annual Report on Disability Equality A progress report for Dec 2007 to Nov 2008
Audit Scotland Annual Report on Disability Equality A progress report for Dec 2007 to Nov 2008 Page 1 of 13 Introduction Background 1. Audit Scotland provides services to the Auditor General and the Accounts
More informationCHARLES STURT UNIVERSITY WORKFORCE PLANNING FRAMEWORK 2007 2011
CHARLES STURT UNIVERSITY WORKFORCE PLANNING FRAMEWORK 2007 2011 1. DEFINITION... 1 2. CONTEXT... 1 3. STRATEGIC ALIGNMENT AND DRIVERS... 1 4. VALUES... 2 5. PRINCIPLES OF PRACTICE... 2 6. PERFORMANCE INDICATORS...
More informationHealth Business Services. Operational Plan 2015
Health Business Services Operational Plan 2015 2014 1. Health Business Services Priorities for 2015 System Wide Priorities Improve quality and patient safety with a focus on: - Service user experience
More informationCustomers and Corporate Services Directorate (Corporate Support) Plan 2015-16
Appendix 2 Action Plan Due Date Status Customers and Corporate Services Directorate (Corporate Support) Plan 2015-16 CS1027 ICT Improvement Programme 31 January 2016 Objectives: CORPORATE SERVICES: ICT
More informationNational publication of inpatient nursing staffing
Report to: HPFT Board Date: 26 June 2014 Report by: Mary Mumvuri (Head of Nursing and Patient Safety) Subject: Nature of Report National publication of inpatient nursing staffing Open 1. Background This
More informationMEETING OF TRUST BOARD EXECUTIVE SUMMARY AGENDA ITEM 4.2
MEETING OF TRUST BOARD EXECUTIVE SUMMARY TITLE & DATE: AGENDA ITEM 4.2 National NHS Staff Survey and Trust Staff Satisfaction Survey 2013 Action Plan 27 February 2014 This paper is for: Approval x Decision
More informationClinical Governance and Workforce Committee Summary Report
Committee: Trust Board Meeting Date: 25 June 2015 This paper is for: Assurance and Information Title: Clinical Governance and Workforce Committee Summary Report Purpose: The purpose of this report is to
More informationIncorporating hospital and community health services, teaching and research
Dear Sir/Madam Thank you for your Freedom of Information request concerning ICT documents. The Trust can provide the following information: Please see below If you have any queries about this response
More informationBath & North East Somerset Council
Bath & North East Somerset Council MEETING: MEETING DATE: Corporate Audit Committee 8th December 2015 AGENDA ITEM NUMBER TITLE: Internal Audit Annual Plan (2015/16) Six Month Performance Update WARD: ALL
More informationResource Management Spreadsheet Capabilities. Stuart Dixon Resource Manager
Resource Management Spreadsheet Capabilities Stuart Dixon Resource Manager Purpose Single view of resource data Shows rolling demand vs supply for 14 months, 2 months back, current month, and 11 forward
More informationNew product development within ABC Electronics
New product development within ABC Electronics ABC Electronics is involved in design and manufacture of products for the IT industry; it has core technical expertise in acoustics, electronics design and
More informationDecision Request Form INDIVIDUAL CABINET MEMBER
Cabinet Office Location: 3E/05 Ext: 0472 DDI : 01895 250472 My Ref: SEC To: COUNCILLOR RAYMOND PUDDIFOOT LEADER OF THE COUNCIL COUNCILLOR JONATHAN BIANCO CABINET MEMBER FOR FINANCE AND BUSINESS SERVICES
More informationEnvironmental Services Business Case Development. Presentation to CHICA Saskatchewan Mark Heller
Environmental Services Business Case Development Presentation to CHICA Saskatchewan Mark Heller September 20 th, 2013 My Background Sector Experience 25 years of healthcare experience Led environmental
More informationRoles: Scrum Master & Project Manager
Roles: Scrum Master & Project Manager Scrum Master: Facilitate collaborative meetings Track team performance Remove impediments (Risk, Issue) Validate team alignment to Agile framework and scope Drive
More informationOne Newport s Performance Management Framework 2014/15
One Newport s Performance Management Framework 2014/15 1) Introduction One Newport s Performance Management Framework (PMF) sets out One Newport s vision for how it plans to manage performance and delivery
More informationHuman Capital Update
Finance & Administration Committee Information Item IV-A July 10, 2014 Human Capital Update Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information MEAD Number:
More informationCARE AT HOME SERVICE IMPROVEMENT PLAN UPDATE
HEALTH AND SOCIAL CARE COMMITTEE: 29 NOVEMBER 2012 POLICY AND RESOURCES COMMITTEE: 6 DECEMBER 2012 CARE AT HOME SERVICE IMPROVEMENT PLAN UPDATE Report by Director of Social and Community Services PURPOSE
More informationDiscussion Outline. A. KPIs Defined. B. Why KPIs Matter. C. KPI Menu. D. Implementation. E. Example KPIs. F. Pitfalls
Discussion Outline A. KPIs Defined B. Why KPIs Matter C. KPI Menu D. Implementation E. Example KPIs F. Pitfalls 1 Key Performance Indicators (KPI s) Defined Periodic assessment of an organization, business
More informationDecisions 1. Permission to tender for a recruitment partner to supply 15 permanent social work practitioners with a contract value of 159,000.
ACTION TAKEN UNDER DELEGATED POWERS BY OFFICER 28 th October 2015 Title Report of Wards Status Recruitment of Children s Social Work Practitioners Nicola Francis, Family Services Director All Public Enclosures
More informationNorthumberland, Tyne and Wear NHS Foundation Trust. Council of Governors Meeting. Paper for Debate, Decision or Information: For information
Agenda item 7) Northumberland, Tyne and Wear NHS Foundation Trust Council of Governors Meeting Meeting Date: Thursday 12 November 2015 Title and Author of Paper: Chief Executive s Report John Lawlor, Chief
More information2014 Staff Survey Action Plan (as at 20 May 2014)
Staff Survey Action Plan (as at 20 May ) These are actions to address areas where the Trust scored in the worst 20% of MHTs or service lines or staff groups scored in the worst 20% of MHT scores. Competent
More informationDESIGN BUILD TEST TRAIN/DEPLOY MAINTENANCE
Prepared by Paul Grotevant and Christina, ITS Last Edited May 8, 2015 SOLUTION PLAN REQUIREMENTS ANALYSIS DESIGN BUILD TEST TRAIN/DEPLOY MAINTENANCE Project Charter Executive Summary The campus Drupal
More informationSubject: Summary of projects within the Customer Experience strategy. Alan Robinson Head of Revenues, Benefits and Central Services
CAI.15 12/13 Challenge and Improvement Committee Date 11 th September 2012 Subject: Summary of projects within the Customer Experience strategy Report by: Contact Officer: Purpose / Summary: Alan Robinson
More informationReport for Resolution. Acting Director of Housing Housing Option Appraisal Sign Off and Change Management Plan.
Report for Resolution Report to Executive Item 5 October 2005 Report of Subject Acting Director of Housing Housing Option Appraisal Sign Off and Change Management Plan. 7 Purpose To inform Executive that
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter Ending 30 September 2015 Publication date 24 November 2015 A National Statistics Publication for Scotland Contents Introduction... 2 Key points... 3
More informationTRUST BOARD. Date of Meeting: 05/04/2011 Enclosure: 5
TRUST BOARD Date of Meeting: 05/04/2011 Enclosure: 5 Title of Report: Merger and Acquisition Update Agenda Item No: 7.1 Aims: This report informs and updates the Board on the development of the process
More informationAnatomy of an Enterprise Software Delivery Project
Chapter 2 Anatomy of an Enterprise Software Delivery Project Chapter Summary I present an example of a typical enterprise software delivery project. I examine its key characteristics and analyze specific
More informationOverview and Scrutiny Forum Resources
Overview and Scrutiny Forum Resources Part 1 17 th December 2004 Item No 4 Subject Purpose Author Ward Summary Implementation of Oracle iprocurement Suite The purpose of this report is to update members
More informationCustomer Service Strategy 2010-2013
Service Strategy 2010-2013 Introduction Our vision for customer service is: Oxfordshire County Council aims to deliver excellent customer service by putting our customers at the heart of everything we
More informationThe principles, processes, tools and techniques of project management
Unit 34: Plan and manage a project. 341 The principles, processes, tools and techniques of project management An industrial project, big or small, must be managed effectively to ensure the project s objectives
More informationEXECUTIVE SUMMARY FRONT SHEET
EXECUTIVE SUMMARY FRONT SHEET Agenda Item: Meeting: Quality and Safety Forum Date: 09.07.2015 Title: Monthly Board Report- Publication of Nursing and Midwifery Staffing Levels June 2015 Exception Report
More informationService and Improvement Plan 2015 18
Service and Improvement Plan 2015 18 Property and Risk 1. Introduction Property and Risk Service and Improvement Plan 2015 2018 1.1 The Property and Risk Service and Improvement Plan covers the period
More informationSCHOOLS FORUM Agenda Item 10 WEST SUSSEX COUNTY COUNCIL MAINTAINED SCHOOLS EMPLOYMENT SUPPORT SERVICE LEVEL AGREEMENT
SCHOOLS FORUM Agenda Item 10 4 TH DECEMBER 2014 WEST SUSSEX COUNTY COUNCIL MAINTAINED SCHOOLS EMPLOYMENT SUPPORT SERVICE LEVEL AGREEMENT REPORT BY THE DIRECTOR OF WORKFORCE, ORGANISATIONAL DEVELOPMENT
More informationJOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required
JOB DESCRIPTION Job Title: Band: Hours: Location: Accountable to: Lead Manager for Workforce Planning & Resourcing 8a 37.5 per week Tatchbury Mount base and other Southern Health Sites as required Deputy
More informationInvestors in People 2013 - Communications Plan. Introduction What is IiP?
Investors in People 2013 - Communications Plan Introduction What is IiP? Investors in People specialises in transforming business performance through our employees. It is designed to help the Council achieve
More information1. Introduction. 2. Performance against service levels 1 THE HIGHLAND COUNCIL. Agenda Item. Resources Committee 26 th March 2003 RES/43/03
1 THE HIGHLAND COUNCIL Resources Committee 26 th March 2003 Performance report for January / February 2003 Report by the Information Systems Client Manager Agenda Item Report No 18 RES/43/03 Summary This
More informationGoverning Body meeting (held in public)
ENCLOSURE: H Agenda Item: 114/15 Governing Body meeting (held in public) DATE: 30 July 2015 Title Procurement of Non Emergency Patient Transport Services (to Dartford & Gravesham Hospital Trust Non-emergency
More informationComplaints Annual Report 2014-15. Author: Sarah Housham, Senior Complaints and PALS Officer
Complaints Annual Report 2014-15 Author: Sarah Housham, Senior Complaints and PALS Officer 1 Rnoh Complaints Annual Report 2014 / 2015 Complaints Handling & the Principles of Remedy Introduction Complaints
More informationProgramme Governance and Management Plan Version 2
PROCESS FOR CHANGE - Detailed Design Programme Governance and Management Plan Version 2 1 INTRODUCTION In October 2008, the Council approved the selection of seven opportunity themes to take forward from
More informationCASE STUDY: E-PHARMACY AT CHELSEA AND WESTMINSTER HOSPITAL, UK
e-business W@tch European Commission, DG Enterprise & Industry E-mail: entr-innov-ict-ebiz@ec.europa.eu, info@ebusiness-watch.org This document is based on sector studies, special reports or other publications
More informationX Part 2 (Closed) Title of Paper 2015/16 Operational Plan Deliverables Quarter 1 Assurance report
CCG Board Meeting Paper Summary Sheet DETAILS Part 1 (Open) X Part 2 (Closed) Agenda Item Title of Paper 2015/16 Operational Plan Deliverables Quarter 1 Assurance report 5.3 Meeting CCG Board Date 3 September
More informationThe New Line of Business IT System - A Successful Procurement
STATES OF JERSEY r ANDIUM HOMES REPAIRS AND MAINTENANCE FOLLOWING UP THE REPORT OF THE COMPTROLLER AND AUDITOR GENERAL (P.A.C.1/2015) RESPONSE OF CHIEF OFFICERS Presented to the States on 17th July 2015
More informationBPU Head of Service Position Statement
BPU Head of Service Position Statement The aim of this paper is to provide a position statement regarding the identified BPU functions within the Annual Council Reporting Framework. Workforce It is considered
More information