Technology: Evolving Your Business Telecom Dependencies and Network Capabilities Achieving Efficient, Cost effective, Connectivity

Transcription

1 Technology: Evolving Your Business Telecom Dependencies and Network Capabilities Achieving Efficient, Cost effective, Connectivity Ben Edmond, Chief Revenue Officer Global Capacity February 11 th, from 4:30 5:15

2 Today s Network Today s networks must be more powerful and smarter to keep up with this new world of IT. Cloud Computing, Big Data, and Collaborative Communications are pushing networks to the breaking point, requiring more bandwidth, reliability, and scalability. Mobility, Globalization, and Virtualization is demanding ubiquitous geographic access. In addition to these application needs, IT and network managers still have to manage the business and financial side of the network, ensuring it is as efficient and cost effective as possible. Multi-location business need a reliable, flexible, cost-effective network solution

3 New Business Challenges Leading to Network Challenges Virtual workspace and Globalization Data Center Virtualization Collaborative Communications Business Continuity and Compliance Operational complexity Demand on network Network costs Frequent network expansion Time to deploy new services Secure and resilient network Now the challenge is how to best design, price, order and mange that network cost effectively and efficiently with out giving away control.

4 New Enterprise Requirements Business Objectives Service Levels IT Operations Expenses Business Relevance Client Privacy Regulatory Compliance Business Productivity Top IT Considerations* Higher performance and scalability Network Resiliency Availability Service Capabilities Configuration Flexibility and Scalability Cost and complexity * According to IDC WAN Study Jan 2010

5 Today s Buying Experience An Example Big Business Inc has a private network that connect its 6,000 plus employees and 100 plus locations across 27 states and 3 countries including 8 data centers. Applications range from Internet access, data storage, point of sale transaction and video tutorials. Now, 3 new offices in 3 different cities need to be connected to the network. Richardson, TX Bloomington, Il Leesburg, VA

6 The Problem Difficult to find information about the location Who has connectivity to the location? What are the service attributes? Is it a diverse route? QoS? What is the Price? When can I be installed? Always needed quickly Multiple locations from one provider, often too Details of service unknown, lacks transparency Solution is not optimal in terms of cost and delivery time. Ordering process too long, inconsistent between sites The service quality is inconsistent by location If off the providers core network service quality is often below expectations with minimal SLA coverage and credits

7 Traditional Options Available Large IXC providers Virtual Network Operators and Managed Service Providers Internal purchasing and management from multiple providers Large Single Provider Pros: One vendor to mange Less complex design Less risk, one qualification Single contract and bill Cons: Take it as it is pricing Tied to available service options and delivery timeframes Failure could be catastrophic No secondary option Off net service are unknown in terms of quality Not cost competitive VNO & MSP Pros: One vendor to mange Single contract and bill Multiple product options Cons: Off net service are unknown in terms of quality More complex network design Paying for excess/ stranded bandwidth More complex to manage and support Multiple Providers Pros: Multiple product options Multiple choices to meet location requirements Leverage providers for competitive pricing Cons: Paying for excess/ stranded bandwidth More complex network design Multiple contracts, SLAs, bills Higher risk, longer vendor qualification More complex to manage and support Not Efficient and higher operational cost

8 Why is it difficult? The network market is highly fragmented and inefficient the largest providers globally still have a less than 5% or less market share of revenue and assets No one carrier has a ubiquitous footprint, and customer requirements force carriers to extend beyond their own network creating poor customer experience, increased cost and a lower contractual service level agreement Network supply and pricing is opaque Network delivery is complex, and different for providers On net and off net and between different network providers.

9 Requires New Vendor Options Traditional network procurement can no longer keep pace and deliver the cost, performance, and visibility today s IT and network managers need. Businesses need to function more cost effectively, keep end users and customers happier, and contribute to bottom line. Stay ahead of these challenges by finding a solution that Offers the greatest network coverage and service options to design the right network solution With visibility into competitive pricing and available capacity to make the smart decisions Least complexity to design, price, deliver and manage for operational efficiency Simply contract and billing; and Flexibility to grow with the evolving needs of your business.

10 The Network Marketplace Solution A marketplace connects buyers with network that would otherwise have been hard to find. Extensive database of locations, services, service attributes, and pricing to qualify locations Cloud based application to design and price in seconds with transparency into pricing and visibility into capacity availability High state of interconnectedness offers Near Ubiquitous reach Broad range of access technologies to meet connectivity requirements Simplified provisioning and management Service consistency across multiple access networks, with one experience One Contract One SLA One Bill

11 Application Structure Visibility Allows for what if design scenarios with any inventory of circuits, using all elements of pricing and availability including latency, vendor diversity, cost and other attributes. Verizon Pricing One point enquiry results in data from all layers Zayo Pricing Products and Terms Level 3 Pricing LATA Franchise CLLI Infrastructure Products and Terms Products and Terms V&H, NPA NXX, LON/LAT Onnet, near net, fiber, colo Business, Building Unique user specific business rules on how rates, networks and information is applied

12 So, try it now! Lets add 3 new offices in 3 different cities to the network. Richardson, TX Bloomington, Il Leesburg, VA

13 Enter Your Locations

14 Get Results, See Details

15 Edit and Re Price

16 Full DLR Designs for Each Solution Now Click to Order

17 Streamlined Delivery Single point of contact for projects Consistent milestones across geographies Maintain detail on progress Consistent customer experience

18 One thought would be to add something around why GCs multi network design improves not just price but specifically install time lines because we are using the last mile infrastructure owner; better sla because omp is end to end not pop to pop.

19 Network Management Interconnected architecture removes the variability of support processes across multiple access networks. 7x24x365 monitoring from two active US based Network Operations Centers Proactively monitoring and predictive analysis tools Multiple levels of service management for problem determination and resolution management Automated fault correlation and ticket generation Level 2/3 engineers Monthly reports

20 Report and Mange Better monitor and manage all quotes, orders, and billing services. Print and download data. Network Information enables informed business planning

21 Application Enabled Customer Experience Designing Global Route Database Network Infrastructure Data Interconnects, Performance and Latency Attributes Pricing Identify locations Competitive pricing Timely pricing Accurate pricing Ordering Standardized service orders Service design Single service agreements and exhibits Provisioning & Turn-up Consistent test and turn-up Interconnection for timely delivery Manage and Support 7x24 monitoring SLA monitoring 2 Geo-diverse NOCs Provides customers with a consistently superior customer experience

22 The Benefits to Enterprise Costs have confidence that pricing is competitive Technology & Services Choose the technology and services that meets your application and connectivity needs Risks mitigate technical and operational risks you qualify one providers who has qualified multiple solutions, networks, and services. People Automated application and streamlined process improve the performance and productivity of the people Processes leverage consistent streamlined processes for improved efficiency Information gain visibility and transparency to better manage your network to meet you business and IT requirements.

23 Global Capacity The Marketplace of Networks Founded in 2006 through a series of strategic mergers: Private Company, headquartered in Chicago, IL with offices in the US and Europe Over $400 million of invested capital and 14 years of operating history Product portfolio includes: One Marketplace Platform Network Management and Engineering Services One Marketplace combines an interconnected, physical network aggregation platform with a cloud application that automates the design, pricing, delivery and maintenance of network solutions. First automated on line access network marketplace Services over 275 customers Automated accurate pricing for over 19,000 unique rates from 444 carriers in 75 countries Maintains location data for more than 27 million validated sites in 132 countries Connectivity to over 3,000,000 U.S. commercial addresses Processes over 450,000 price quotes per month, representing over $8 billion annualized demand Proactively monitors and manages over 10,100 circuits for faults and performance 2012 Capacity Best Technology Partner, 2012 & 2013 Leading Lights Ethernet Services Finalist, 2013 Pipeline Telecom Innovation Silver, 2013 Capacity Best Service Finalist

24 Thank