Connecting the Global Enterprise
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1 Fujitsu Forum Munich 2013 Connecting the Global Enterprise Alan Davidson Director of Products, Services & Solutions, Fujitsu Telecommunications Europe 0 FUJITSU LIMITED 2013
2 The Network Services Market The data centre has undergone several major architectural changes in the past few decades, evolving from single monolithic compute and storage resource to cloud-based computing. In this decade, it is undergoing another big architectural transition, from a simple server virtualization environment to a highly virtualized data centre. This transition is bringing with it a need for both internal and external data centre network change. This network capability is fundamental to current and future data centre services. 1 FUJITSU LIMITED 2013
3 Connecting Services The Network The Data Centre and the Network are fundamentally linked. It s a combination of both that delivers the application experience. However a compromise on one, affects both. 2 FUJITSU LIMITED 2013
4 Connecting Services The Network 3 FUJITSU LIMITED 2013
5 Connecting Services The Network The network needs to offer: High availability. Scalable bandwidth capacity. Security. Low latency. Low jitter. A single point of management with strict SLAs. An upgrade path for Data Centre architecture evolution. 4 FUJITSU LIMITED 2013
6 Fujitsu Global Network Services Our Vision Our desire: Connecting businesses, users and devices across the world to the cloud by unifying our global centres and regional delivery hubs Our proposition: Fujitsu s expertise, experience and heritage in telecoms and networks around the world places us as one of the leaders in global connectivity and communication. The Connected World Japan China US Global Connect Connectivity & Communication Fujitsu Global Cloud Platform CEMEA&I Asia Pac Office Mobile Worker SoHo Product (M2M) 5 FUJITSU LIMITED 2013
7 Fujitsu Network Services Portfolio Managed Networks & Security Cloud Connect - Communications Cloud Connect - Connectivity Network Infrastructure 6 FUJITSU LIMITED 2013
8 Fujitsu Global Cloud Connect In July 2012 Fujitsu launched Global Network Services to deliver network capability to match and complement our Trusted Cloud Services. Fujitsu s Global Connectivity infrastructure offers a high availability carrier grade service for WAN interconnect and hosted Cloud Computing. Headquarters Fujitsu Trusted Cloud S5 CE Router Fujitsu Cloud Connect Office WAN Router European Site Asia Site 7 FUJITSU LIMITED 2013
9 Fujitsu Global Cloud Connect The network is truly global with presence in up to 121 countries. 8 FUJITSU LIMITED 2013
10 Fujitsu Global Cloud Connect Business Benefits Customer Business Benefits Rapid deployment through the use of standard configurations A high capacity pre-provisioned network which is scales easily, so customers can add capacity as and when they need it, with minimal delays. A Global WAN that supports industry based quality of service, enabling prioritisation of business critical application including voice and video. Flexible connection: Customers can connect either directly to the G-WAN network or via a regional service provider using CE routers as gateways to access remote SOP sites. High availability >99.99% and security is delivered as standard. One ICT supplier for connectivity and hosted IT applications Flexibility to meet the ever changing requirements of business. A fully managed 24/7 support service Fully integrated into Fujitsu Trusted Cloud S5 Offerings 9 FUJITSU LIMITED 2013
11 Fujitsu Global Cloud Connect Fujitsu can connect any customer through our global MPLS network into Fujitsu s GDC and Trusted Cloud S5 locations via dedicated and secure connections. Supporting International Business Global Delivery Centres Lodz Poland Moscow Russia Lisbon Portugal Costa Rica Pune - India Bangalore India Bonifacio - Philippines Kuala Lumpur - Malaysia Primary Trusted Cloud S5 Locations Stevenage UK Singapore Neuenstadt Germany Sydney - Australia Sunnyvale USA Tatebayashi - Japan 10 FUJITSU LIMITED 2013
12 Service Assurance Delivering the Promise 11 FUJITSU LIMITED 2013
13 Fujitsu Global Network support Centrally managed by Fujitsu UK, with local field support 24/7 Real Time Network Monitoring Manned by experienced engineering staff. Managing carrier grade high availability networks % and above Security Cleared Support Engineers Secure NOC, through CESG accreditation process 1st, 2nd & 3rd Line Technical Support with escalation process to resolution Field maintenance management to customer SLA. 4hrs/8hrs/NBD on site. Trouble Ticketing - Remedy Database (Customer instance bonding) Statistical analysis and reporting Management and implementation of network upgrades H/W & S/W Network commissioning, integration and customer handover Records management for secured archive 12 FUJITSU LIMITED 2013
14 Why Fujitsu? - Excellent Customer Satisfaction Fujitsu leads in customer satisfaction for managed services KPMG. 13 FUJITSU LIMITED 2013
15 Case Study 1 Cloud Printing Services Tatebayashi DC Stuttgart DC Backend Cloud E-Printing Cloud Authentication System Form Processing and Printing Functions GWAN Web front and Printing Functions Virus Checking and Spam filtering Appliances Oracle Hosting Trusted Cloud S5 Sever to server communication over GWAN Trusted Cloud S5 Hosting A major Japanese camera and printer manufacturer is using Fujitsu s Global WAN for their Global e-printing service. Service started in January Reliability and excellent customer support were key to Fujitsu s selection for this contract. Currently planning launch in USA for US customers. 14 FUJITSU LIMITED 2013
16 Case Study 2 Global UC services A major Japanese client is using Fujitsu s Global WAN to provide Cisco UC services and connectivity between their sites in Japan and USA. Service started in August 2012 Low latency and packet loss were key to successfully meeting the customer requirements for this service. Japan PSTN Taiwan PSTN Tatebayashi DC CUCM x 4 (Clustered) UC services between JPN and USA Linkage USA DC CUCM x 4 (Clustered) US HQ US Branch PSTN PSTN Korea PSTN FENICS IP-VPN US Branch PSTN PSTN Israel UK DC US Branch PSTN PSTN Italy CUCM x 4 (Clustered) Call control server Site VoIP GW IP Telephony Link with overseas CUCM, global voice infrastructure Operation aggregated into CUCM JPN, USA and EU Support mobile devices in the future Migrated phone numbers not changed Germany PSTN 15 FUJITSU LIMITED 2013
17 Case Study 3 Service desk Oil & gas company 16,000+ users Multi-lingual service Business Challenge The client required level 1 SPOC support for the end-users to report failures, queries and enquiries Consulting and fault resolution during first time call Incident resolution via remote administration of customer s workstations Remote connectivity to perform password reset, and remote assistance. Service Solution Fujitsu provides an integrated IT service desk based out of Portugal & Malaysia GDCs connected through Global WAN. IT service desk supporting all branches from APAC and EMEA region Fujitsu is responsible for Incident, Knowledge and Asset management, providing first level troubleshooting for users and escalating IT-related issues to appropriate resolver groups Business Benefits Fujitsu has provided a reliable and costeffective solution The network reliability is 99.99% Call performance SLA >90% at all times In December 2011 Fujitsu was invited to extend its scope of activity with the client, with the number of users supported increasing from 16,000 to 34, FUJITSU LIMITED 2013
18 Summary How we connect to the data centre is as important as the service we are buying from it. The quality of the network is fundamental. It needs to flex to the evolving requirements of the user. It needs to track innovation in the Data Centre infrastructure. Combining both the Network and the Service gives accountability for the end to end service. It gives customers a single point of contact for all their ICT needs. 17 FUJITSU LIMITED 2013
19 Thank you for listening! 18 FUJITSU LIMITED 2013
20 Contact: Alan Davidson +44 (0) FUJITSU LIMITED 2013
21 20 FUJITSU LIMITED 2013
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