Novell Linux Management Pack for System Center Operations Manager

Transcription

1 User Guide AUTHORIZED DOCUMENTATION Novell Linux Management Pack for System Center Operations Manager December 8, Novell Linux Management Pack for System Center Operations Manager

2 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes. Any products or technical information provided under this Agreement may be subject to U.S. export controls and the trade laws of other countries. You agree to comply with all export control regulations and to obtain any required licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the Novell International Trade Services Web page ( for more information on exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export approvals. Copyright 2009 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher. Novell, Inc., has intellectual property rights relating to technology embodied in the product that is described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S. patents listed on the Novell Legal Patents Web page ( and one or more additional patents or pending patent applications in the U.S. and in other countries. Novell, Inc. 404 Wyman Street, Suite 500 Waltham, MA U.S.A. Online Documentation: To access the latest online documentation for this and other Novell products, see the Novell Documentation Web page (

3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list ( trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.

4 4 Novell Linux Management Pack for System Center Operations Manager

5 Contents About This Guide 7 1 Getting Started Product Features Obtaining and Licensing the Product Packages Included in the Product SLES 10 x86_64 Packages SLES 10 i586 Packages SLES 10 Noarch Packages SLES 11 x86_64 Packages SLES 11 i586 Packages SLES 11 Noarch Packages RHEL 5.x x86_64 Packages RHEL 5.x i386 Packages RHEL 5.x Noarch Packages Installation Installation Prerequisites Installing the Platform-Specific Management Pack Importing and Configuring the Management Packs Importing the Management Pack Configuring Run As Accounts and Run As Profiles System Discovery and Deployment of Agent Extensions for the Management Pack Using Operations Manager Tasks to Deploy Agent Extensions for Linux Services Manually Installing the Agent on SLES 10 Machines Manually Installing the Agent on SLES 11 Machines Manually Installing the Agent on RHEL 5 Machines Understanding Management Pack Operations Novell General Services Management Pack Parts of the Novell General Services Management Pack Appearance of the General Services Management Pack in Operations Manager CUPS Service Management Pack Parts of the CUPS Service Management Pack Appearance of the CUPS Service Management Pack in Operations Manager DHCP Service Management Pack Parts of the DHCP Service Management Pack Appearance of the DHCP Service Management Pack in Operations Manager DNS Service Management Pack Parts of the DNS Service Management Pack Appearance of the DNS Service Management Pack in Operations Manager Firewall Service Management Pack Parts of the Firewall Service Management Pack Appearance of the Firewall Service Management Pack in Operations Manager NFS Service Management Pack Parts of the NFS Service Management Pack Appearance of the NFS Service Management Pack in Operations Manager OpenLDAP Service Management Pack Contents 5

6 3.7.1 Parts of the OpenLDAP Service Management Pack Appearance of the OpenLDAP Service Management Pack in Operations Manager Samba Service Management Pack Parts of the Samba Service Management Pack Appearance of the Samba Service Management Pack in Operations Manager Linux Agent Extension Management Pack Parts of the Linux Agent Extension Management Pack Appearance of the Linux Agent Extension Status Management Pack in Operations Manager Novell Support Advisor Management Pack Parts of the Novell Support Advisor Management Pack Appearance of the Novell Support Advisor Management Pack in Operations Manager Novell Linux Management Pack for System Center Operations Manager

7 About This Guide This User Guide for the Novell Linux* Management Pack explains how to install and navigate the Novell Linux Management Packs for Microsoft* Operations Manager 2007 (R2) RC. Chapter 1, Getting Started, on page 9 Chapter 2, Installation, on page 15 Chapter 3, Understanding Management Pack Operations, on page 23 Audience This document is intended for use by IT system administrators who monitor server operations. It can also be used by individuals who plan, design, and implement such a monitoring solution. If you have one of these roles, you should also have experience using Operations Manager 2007 (R2) and familiarity with administering Linux services (SUSE and Red Hat*) in order to understand these procedures. Feedback We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comments feature at the bottom of each page of the online documentation, or go to ( feedback/data/hc7znq4j.html) and enter your comments there. Documentation Updates For the most recent version of the Novell Linux Management Packs User Guide, visit the Novell Linux Management Pack Web site ( index.html). Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. A trademark symbol (, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party trademark. About This Guide 7

8 8 Novell Linux Management Pack for System Center Operations Manager

9 1Getting Started Novell Linux* Management Pack for System Center Operations Manager expands the monitoring capabilities of Operations Manager in enterprise environments by enabling monitoring of key Linux services. A consolidated operations console displays the health of these services along with Microsoft Cross Platform Extensions so that you can respond to alerts, run diagnostics, and consider possible solutions for detected issues. The Novell Linux Services Management Pack (NLMP) uses WS-Management 1.1, a Web servicesbased protocol that enables remote computer management over HTTP and HTTPS. WS- Management enables secure and efficient data transfers by requiring authentication and using HTTPS as the transport. It is required for all communication between NLMP and Linux systems. This section includes the following information: Section 1.1, Product Features, on page 9 Section 1.2, Obtaining and Licensing the Product, on page 10 Section 1.3, Packages Included in the Product, on page Product Features The installation package for NLMP includes additional agent extensions for Microsoft Cross Platform Extensions installation. When installed, the combined components add the following features to Operations Manager: Monitoring of services in SLES 10 Service Pack 2 (or higher), SLES 11, and Red Hat 5.x. BIND/DNS DHCP Samba OpenLDAP SUSE firewall CUPS NFS Discovery of Linux servers based on the Microsoft Cross Platform Discovery Wizard Automatic deployment for Management Agent plug-ins Reporting of the service state (running or not running) Stop/Start/Restart capabilities for all services Availability of alerts for most services Tracking of allocated IP address by DHCP service Monitoring of Samba shares and users NLMP is integrated with Novell Support Advisor, an automated self-help tool used to support and diagnose SUSE Linux Enterprise Server, Open Enterprise Server (Linux) and associated products. Novell Support Advisor provides customers with a streamlined way to perform both proactive and reactive system diagnostic tasks in a local, secure, and automated fashion. 1 Getting Started 9

10 NOTE: This integration is not available for RHEL 5.x. 1.2 Obtaining and Licensing the Product To download the product for evaluation or purchase, contact an authorized Novell Sales representative, a Certified Novell Partner or the Novell TeleWeb Sales team. You can use NLMP software for evaluation for 90 days. After that time you can either purchase the product or completely remove it from your environment. For more information, see the license the product. 1.3 Packages Included in the Product The following packages are included with the product. Section 1.3.1, SLES 10 x86_64 Packages, on page 10 Section 1.3.2, SLES 10 i586 Packages, on page 11 Section 1.3.3, SLES 10 Noarch Packages, on page 12 Section 1.3.4, SLES 11 x86_64 Packages, on page 12 Section 1.3.5, SLES 11 i586 Packages, on page 13 Section 1.3.6, SLES 11 Noarch Packages, on page 13 Section 1.3.7, RHEL 5.x x86_64 Packages, on page 13 Section 1.3.8, RHEL 5.x i386 Packages, on page 14 Section 1.3.9, RHEL 5.x Noarch Packages, on page SLES 10 x86_64 Packages Table 1-1 SLES 10 x86_64 Packages on the NLMP ISO Package Name Description cmpi-bindings-pywbem x86_64.rpm Adapter used to write and run CMPI-type CIM providers in Python. libgcj-4.1.2_ x86_64.rpm novell-scx-mp x86_64.rpm python-elementtree x86_64.rpm Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. The Element type is a simple but flexible container object, designed to store hierarchical data structures, such as simplified XML infosets, in memory. The element type can be described as a cross between a Python list and a Python dictionary. 10 Novell Linux Management Pack for System Center Operations Manager

11 Package Name python-ldap x86_64.rpm python-pywbem.rpm Description python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. python-xml x86_64.rpm rpm-python x86_64.rpm The expat module is a Python interface to the expat XML parser. Since Python2.x, it is part of the core Python distribution. The rpm-python package contains a module that permits applications written in the Python programming language to use the interface supplied by RPM Package Manager libraries SLES 10 i586 Packages Table 1-2 SLES 10 i586 Packages on the NLMP ISO Package Name cmpi-bindings-pywbem i586.rpm libgcj-4.1.2_ i586.rpm novell-scx-mp i586.rpm python-elementtree i586.rpm python-ldap i586.rpm python-pywbem.rpm python-xml i586.rpm Description Adapter used to write and run CMPI-type CIM providers in Python. Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. The Element type is a simple but flexible container object, designed to store hierarchical data structures, such as simplified XML infosets, in memory. The element type can be described as a cross between a Python list and a Python dictionary. python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. The expat module is a Python interface to the expat XML parser. Since Python2.x, it is part of the core Python distribution. Getting Started 11

12 Package Name rpm-python i586.rpm SLES 10 Noarch Packages Description The rpm-python package contains a module that permits applications written in the Python programming language to use the interface supplied by RPM Package Manager libraries. Table 1-3 SLES 10 Noarch Packages on the NLMP ISO Package Name cim-schema noarch.rpm Description Common Information Model (CIM) is a model for describing overall management information in a network or enterprise environment. CIM consists of a specification and a schema. The specification defines the details for integration with other management models. The schema provides the actual model descriptions. cmpi-provider-register noarch.rpm A utility allowing CMPI provider packages to register with whatever CIMOM(s) happens to be present on the system. cmpi-pywbem-base noarch.rpm supportutils noarch.rpm Base System CIM Providers A package containing troubleshooting tools. This package contains the following: supportconfig, chkbin, schealth SLES 11 x86_64 Packages Table 1-4 SLES 11 x86_64 Packages on the NLMP ISO Package Name libgcj _ x86_64.rpm novell-scx-mp x86_64.rpm python-ldap x86_64.rpm Description Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. 12 Novell Linux Management Pack for System Center Operations Manager

13 1.3.5 SLES 11 i586 Packages Table 1-5 SLES 11 i586 Packages on the NLMP ISO Package Name libgcj _ i586.rpm novell-scx-mp i586.rpm Description Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. python-ldap i586.rpm python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories SLES 11 Noarch Packages Table 1-6 SLES 11 Noarch Packages on the NLMP ISO Package Name supportutils noarch.rpm Description A package containing troubleshooting tools. This package contains the following: supportconfig, chkbin, schealth RHEL 5.x x86_64 Packages Table 1-7 RHEL 5.x x86_64 Packages on the NLMP ISO Package Name Description cmpi-bindings-pywbem x86_64.rpm Adapter used to write and run CMPI-type CIM providers in Python. novell-scx-mp x86_64.rpm python-pywbem x86_64.rpm Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. Getting Started 13

14 1.3.8 RHEL 5.x i386 Packages Table 1-8 RHEL 5.x i386 Packages on the NLMP ISO Package Name cmpi-bindings-pywbem i386.rpm Description Adapter used to write and run CMPI-type CIM providers in Python. novell-scx-mp i386.rpm python-pywbem i386.rpm Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects RHEL 5.x Noarch Packages Table 1-9 RHEL 5.x Noarch Packages on the NLMP ISO Package Name cim-schema noarch.rpm Description Common Information Model (CIM) is a model for describing overall management information in a network or enterprise environment. CIM consists of a specification and a schema. The specification defines the details for integration with other management models. The schema provides the actual model descriptions. cmpi-provider-register noarch.rpm A utility allowing CMPI provider packages to register with whatever CIMOM(s) happens to be present on the system. cmpi-pywbem-base noarch.rpm Base System CIM Providers 14 Novell Linux Management Pack for System Center Operations Manager

15 2Installation This section includes the following information: Section 2.1, Installation Prerequisites, on page 15 Section 2.2, Installing the Platform-Specific Management Pack, on page 16 Section 2.3, Importing and Configuring the Management Packs, on page 16 Section 2.4, System Discovery and Deployment of Agent Extensions for the Management Pack, on page Installation Prerequisites The following system requirements must be met to install Novell Linux* Management Pack for System Center Operations Manager (NLMP) and related components: Microsoft* System Center Operations Manager 2007 (R2) RC fully installed and configured MS Cross Platform Extensions, fully installed and configured (see Microsoft documentation for details). This includes the Management Packs and the agent on servers. Servers where you install the Management Packs must have the packages that are listed in the following table: 2 Required Package Description Minimum Version glibc Standard shared libraries from the GNU C Library libxml2 XML Library Zlib ZIP Compression Library openssl OpenSSL Libraries 0.9.8a pam Pluggable Authentication Modules NOTE: Microsoft defines the package requirements for each platform. NLMP depends on other management packs already being installed with the System Center Operations Manager 2007 before you import the Novell Management Packs: Name of Management Pack Microsoft.Linux.Library.mp Microsoft.Unix.Library.mp Location of Management Pack C:\Program Files\System Center Management Packs C:\Program Files\System Center Operations Manager 2007 For a list of the platform-specific RPMs included with the product, see Section 1.3, Packages Included in the Product, on page 10. Installation 15

16 2.2 Installing the Platform-Specific Management Pack The platform-specific installation package for NLMP contains the installation file for NLMP and the Linux agent extensions installation file.the following table lists the installation package for the supported platforms: Supported Linux Platform Installation Package SUSE Linux Enterprise Server 10 SP2 (and higher) SUSE Linux Enterprise Server 11 Red Hat Enterprise Linux 5.x Server nlmpsles10setup.exe nlmpsles11setup.exe nlmprhel5setup.exe 1 Copy the appropriate installation package to the same machine that runs the Operations Manager Console, then double-click the file to install NLMP. The NLMP Setup Wizard starts. 2 On the License Agreement page, read the license agreement, select I accept the agreement, then click Next to continue. 3 On the Welcome page, click Next to continue the installation. 4 When prompted, select the Start Menu folder, then click Next. 5 On the Confirm Installation page, click Next to begin the installation. A progress bar displays installation progress. 6 When the installation is complete, click Finish to exit the wizard. 2.3 Importing and Configuring the Management Packs After the Management Packs are installed, you need to import and configure them. Section 2.3.1, Importing the Management Pack, on page 16 Section 2.3.2, Configuring Run As Accounts and Run As Profiles, on page Importing the Management Pack 1 In the Operations Manager 2007 Operations console, open the Administration pane, right-click Management Packs, then click Import Management Packs. 2 In the Select Management Packs dialog box, click Add, select Add from disk, navigate to Program Files, open the Novell SLES Management Packs for System Center Operations Manager folder, select all of the Management Packs, then click Open. 3 In the Import Management Packs dialog box, ensure that the Management Packs you selected are shown in the Import list, then click Install. If Novell Management Packs is not listed, click Add to re-open the Select Management Packs dialog box, then repeat Step Novell Linux Management Pack for System Center Operations Manager

17 Progress is displayed while the Management Packs are imported. An icon next to each Management Pack indicates the success or failure of the import. When the Management Packs are successfully imported, a completion message displays at the top of the Import Management Packs dialog box. 4 Click Close to exit the Import Management Packs dialog box Configuring Run As Accounts and Run As Profiles Run As accounts and Run As profiles together provide an appropriate identity to run a task, rule, or monitor in Operations Manager With a Run As profile, a Management Pack author can associate an identity (other than the default action account) with a module so that it can run as that identity. A Run As account represents an identity that can be associated with a Run As profile. Management pack authors with the necessary user rights can create tasks, rules, or monitors to perform various functions. Run As accounts and Run As profiles enable tasks, rules, or monitors to run with the account that has the necessary user rights. Operations Manager 2007 Cross Platform Extensions requires the creation of two Run As accounts; one for regular UNIX* user accounts and one for privileged UNIX accounts, such as root or super user accounts. After the Management Packs have been imported, you need to create the Run As accounts and associate them with the UNIX action account Run As profile and UNIX privileged account Run As profile. Configuring Run As Accounts on page 17 Configuring Run As Profiles on page 18 Configuring Run As Accounts Most administrative tasks performed on UNIX and Linux* computers are done by the root user; however, some environments prohibit direct root logins on UNIX or Linux computers. If this is the case, you will need to create a Run As account for users with regular user accounts, as well as one for users with privileged user accounts. Configuring a Regular UNIX User Run As Account on page 17 Configuring a Privileged Unix User Run As Account on page 18 Configuring a Regular UNIX User Run As Account 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, right-click Run As Configuration, then click Create Run As Account. 4 In the Create Run As Account Wizard, click Next. TIP: If you select the Do not show this page again option on the Introduction page, the page does not display when the Create Run As Account Wizard runs. Installation 17

18 5 From the Run As Account Type drop-down list, select Basic Authentication, then specify a display name to use with the Run As account and an optional description. Name the account so you can distinguish it from the privileged UNIX user Run As account (for example, CrossPlatRegUser). 6 Specify the name and password of an account on the SLES or RHEL server, then click Create to create the account and close the Create Run As Account Wizard. Configuring a Privileged Unix User Run As Account 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, right-click Run As Configuration, then click Create Run As Account. 4 In the Create Run As Account Wizard, click Next. TIP: If you select the Do not show this page again option on the Introduction page, the page does not display when the Create Run As Account Wizard runs. 5 From the Run As Account Type drop-down list, select Basic Authentication, then specify a display name to use with the Run As account and an optional description. Name the account so you can distinguish it from the regular UNIX user Run As account (for example, CrossPlatPrivUser). 6 Specify the name and password of an account with administrative privileges on the SLES or RHEL server (for example, root), then click Create to create the account and close the Create Run As Account Wizard. Configuring Run As Profiles Configuring a Regular UNIX Account Run As Profile on page 18 Configuring a Privileged UNIX Account Run As Profile on page 19 Configuring a Regular UNIX Account Run As Profile 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, then click Profiles. 4 In the Profiles list, right-click Unix Action Account, click Properties, click Next, then click Add. 5 In the Run As account drop-down list, select the regular UNIX user you created in the previous procedure (for example, CrossPlatRegUser). 5a (Conditional) If you select All targeted objects, click OK and proceed to the next step. 5b (Conditional) If you selected A selected class, group, or object, click Select, then click Class. 18 Novell Linux Management Pack for System Center Operations Manager

19 6 In the Filter by field, enter Unix Computer, then click Search. 7 In the Available items field, select Unix Computer, click Add, click OK, click OK again, then click Close. Configuring a Privileged UNIX Account Run As Profile 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, then click Profiles. 4 In the Profiles list, right-click Unix Privileged Account, click Properties, click Next, then click Add. 5 In the Run As account drop-down list, select the privileged UNIX user you created in the previous procedure (for example, CrossPlatPrivUser). 5a (Conditional) If you select All targeted objects, click OK and proceed to the next step. 5b (Conditional) If you selected A selected class, group, or object, click Select, then click Class. 6 In the Filter by field, enter General Service, then click Search. 7 In the Available items field, select Novell General Service, click Add, click OK, then click Close. 2.4 System Discovery and Deployment of Agent Extensions for the Management Pack IMPORTANT: If you have not used the Microsoft Cross Platform Extensions Discovery Wizard to discover SLES or RHEL computers, refer to Microsoft documentation and perform the discovery. At least one SLES or RHEL server must appear in Operations Manager before you can implement the procedures in this section. Section 2.4.1, Using Operations Manager Tasks to Deploy Agent Extensions for Linux Services, on page 19 Section 2.4.2, Manually Installing the Agent on SLES 10 Machines, on page 20 Section 2.4.3, Manually Installing the Agent on SLES 11 Machines, on page 20 Section 2.4.4, Manually Installing the Agent on RHEL 5 Machines, on page Using Operations Manager Tasks to Deploy Agent Extensions for Linux Services 1 From the desktop, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations console. 2 In the console, click Monitoring to open the Monitoring pane. 3 In the Monitoring pane, expand Unix/Linux Server, expand Novell Services, then select the agent status monitor (according to the package you installed): SLES 10 Agent Extensions Status Installation 19

20 or SLES 11 Agent Extensions Status or RHEL 5 Agent Extensions Status 4 In the middle pane, select the server where you want to deploy the Novell agent extensions. 5 In the Actions pane under Novell General Computer Tasks, select the menu item disobeying the agent extensions you want to deploy (according to the package you installed): Deploy Novell Agent Extensions for SLES 10 or Deploy Novell Agent Extensions for SLES 11 or Deploy Novell Agent Extensions for RHEL 5 6 Click Run Manually Installing the Agent on SLES 10 Machines Use the following steps if deploying agent extensions from Operations Manager was unsuccessful on SLES 10 SP2 (or higher) machines. 1 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellsles10-mp-addon.iso file to a /tmp folder on every SLES machine where you want to install the Novell Agent Extensions. 2 At the system terminal on each SLES machine, run the following command to add the Novell Agent ISO image to the list of possible install repositories: zypper sa -t YUM iso:/?iso=/tmp/novellsles10-mp-addon.iso nmpa 3 At the system terminal of each SLES machine, run the following command to install Novell Agent Extensions for SLES Services monitoring and management: zypper --non-interactive in -y novell-scx-mp cmpi-pywbem-base 4 At the system terminal of each SLES machine, run the following command to restart the SCX agent: service scx-cimd restart Manually Installing the Agent on SLES 11 Machines Use the following steps if deploying agent extensions from Operations Manager was unsuccessful on SLES 11 machines. 1 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellsles11-mp-addon.iso file to a /tmp folder on every SLES machine where you want to install the Novell Agent Extensions. 2 At the system terminal on each SLES machine, run the following command to add the Novell Agent ISO image to the list of possible install repositories: zypper sa -t YUM iso:/?iso=/tmp/novellsles11-mp-addon.iso nmpa 20 Novell Linux Management Pack for System Center Operations Manager

21 3 At the system terminal of each SLES machine, run the following commands to install Novell Agent Extensions for SLES Services monitoring and management: zypper --non-interactive in -y novell-scx-mp cmpi-provider-register -u :scx: -d /usr/share/mof/cmpi-pywbem-base 4 At the system terminal of each SLES machine, run the following command to restart the SCX agent: service scx-cimd restart Manually Installing the Agent on RHEL 5 Machines Use the following steps if deploying agent extensions from Operations Manager was unsuccessful on RHEL 5.x machines. 1 At the system terminal on every RHEL machine where you want to install the Novell Agent Extensions, run the following command: mkdir -p /var/opt/novell/nmpa 2 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellrhel5-mp-addon.iso file to the /var/opt/ Novell/nmpa directory on every RHEL machine where you want to install the Novell Agent Extensions. 3 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellrhel5-scx-mp.repo file to the /etc/ yum.repos.d directory on every RHEL machine where you want to create an install repository. 4 At the system terminal of each RHEL machine, run the following commands to mount the Novell Agent Extensions: mkdir -p /mnt/nmpa mount -o loop /var/opt/novell/nmpa/novellrhel5-mp-addon.iso /mnt/nmpa yum makecache 5 At the system terminal of each RHEL machine, run the following commands to install the Novell Agent Extensions for RHEL Services monitoring and management: yum -y install novell-scx-mp Installation 21

22 22 Novell Linux Management Pack for System Center Operations Manager

23 3Understanding Management Pack Operations The following information is included in this section: Section 3.1, Novell General Services Management Pack, on page 23 Section 3.2, CUPS Service Management Pack, on page 26 Section 3.3, DHCP Service Management Pack, on page 30 Section 3.4, DNS Service Management Pack, on page 35 Section 3.5, Firewall Service Management Pack, on page 41 Section 3.6, NFS Service Management Pack, on page 47 Section 3.7, OpenLDAP Service Management Pack, on page 53 Section 3.8, Samba Service Management Pack, on page 61 Section 3.9, Linux Agent Extension Management Pack, on page 68 Section 3.10, Novell Support Advisor Management Pack, on page Novell General Services Management Pack Section 3.1.1, Parts of the Novell General Services Management Pack, on page 23 Section 3.1.2, Appearance of the General Services Management Pack in Operations Manager, on page Parts of the Novell General Services Management Pack General Services Management Pack Classes on page 24 General Services Management Pack Discoveries on page 24 General Services Management Pack Monitors on page 25 General Services Management Pack Tasks on page 25 3 Understanding Management Pack Operations 23

24 General Services Management Pack Classes Class Display Name Description Display Names of Properties Novell Enterprise Linux Services The class that lists all of the initd services and their current state on the machine. Service Description Install Date Start Mode Started Principal Name Network Address Service Name System Name Host Operating System Display Name General Services Management Pack Discoveries There are no discoveries associated with the Novell General Services Management Pack. The General Services Management Packs for SLES 10, SLES 11 and RHEL 5 have these discovery attributes. Discovery Display Name Description Overrides Novell SLES 10 Services, Novell SLES 11 Services, or RHEL 5 Services The discovery finds and lists all of the initd services and their current state on the currently running SLES 10, SLES 11 and RHEL 5 systems. Interval parameter is set to 600 seconds (10 minutes) by 24 Novell Linux Management Pack for System Center Operations Manager

25 General Services Management Pack Monitors Monitor Information Initd Services Monitor Description: Monitors the services that are started from the init.d directory. Overrides: Enabled parameter is set to True by Interval parameter is set to 300 seconds (5 minutes) by Monitor Operational States Monitor Alerts Running Optional Not Running General Service State Monitor Generated: When the monitor is in a critical health state Monitor Diagnostics and Recoveries Diagnostic Novell Initd Service Diagnostic Description: Determines if the services inside init.d have started normally. Run Automatically: Yes Recovery Novell Initd Service Recovery Description: Restarts services inside init.d.that failed to start properly Run Automatically: No Recalc. Monitor State: No If you receive an alert from this monitor, check the Diagnostic and Recovery results to see if further action is required. An unhealthy state (red circle, Critical) indicates that the specified service is set to start automatically but is currently unavailable. A Warning state (yellow triangle) indicates that the service is currently unavailable and must be started manually. General Services Management Pack Tasks Task Stop Initd Service Start Initd Service Restart Initd Service Description Stops the Initd service. Starts the Initd service. Restarts an Initd service Appearance of the General Services Management Pack in Operations Manager Services Views on page 26 Health Views on page 26 Understanding Management Pack Operations 25

26 Services Views View Name All Services Information Displayed (Column Names) State Service Name System Name Host Operating System Health Views View Name All Services SLES Services Alerts Information Displayed (column Names) State Service Name System Name Host Operating System Path Source Name Resolution State Created Age Access to the General Services Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-1 General Services Tasks in the Operations Manager Console 3.2 CUPS Service Management Pack Section 3.2.1, Parts of the CUPS Service Management Pack, on page 26 Section 3.2.2, Appearance of the CUPS Service Management Pack in Operations Manager, on page Parts of the CUPS Service Management Pack CUPS Service Management Pack Classes on page 27 CUPS Service Management Pack Discoveries on page Novell Linux Management Pack for System Center Operations Manager

27 CUPS Service Management Pack Monitors on page 28 CUPS Service Management Pack Rules on page 29 CUPS Service Management Pack Tasks on page 29 CUPS Service Management Pack Classes Class Display Name Description Properties Novell Enterprise Linux CUPS Service CUPS Service for Enterprise Linux Operating System Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name CUPS Service Management Pack Discoveries There are no discoveries associated with the Novell CUPS Services Management Pack. The SLES 10 CUPS Services Management Pack, the SLES 11 CUPS Services Management Pack, and the RHEL 5 CUPS Services Management Pack have these discovery attributes. Discovery Display Name Description Overrides CUPS Service Discovery Discovery of the CUPS services currently running on SLES 10, SLES 11 and RHEL 5 systems. Interval parameter is set to 600 seconds (10 minutes) by Understanding Management Pack Operations 27

28 CUPS Service Management Pack Monitors Monitor Information CUPS Agent Alerts Monitor Description: Produces alerts if the CUPS agent is running on a Linux machine (CIM provider). If there are problems while running, the monitor generates error messages to indicate the fault in the CIM provider. The monitor is disabled by Overrides: Enabled parameter is set to False by Monitor Operational States CUPSNoAlerts (state is Healthy) CUPSAlerts (state is Warning) Monitor Alerts CUPS Service Error alert Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Show CUPS Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear CUPS Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: Yes Interval parameter is set to 300 seconds (5 minutes) by CUPS Service State Monitor Description: Monitors the current running state of the CUPS service. Overrides: Enabled parameter is set to Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) State icons: You might see the following icons: Green = running Yellow = not supposed to start at boot time, not running Red = supposed to start, not running at boot time CUPS Service State Monitor Generated: When the monitor is in a critical health state Diagnostic CUPS Service Running Diagnostic Description: Determines the current running state of the CUPS Service. Run Automatically: Yes Recovery CUPS Service Running Recovery Description: Changes the state to running. Orders CUPS to start so that it begins to run. Run Automatically: No Recalc. Monitor State: No 28 Novell Linux Management Pack for System Center Operations Manager

29 CUPS Service Management Pack Rules Rule Description Overrides CUPS Provider alert rule. CUPS Service Management Pack Tasks This rule generates alerts that relate to error conditions found in the CUPS provider itself. Task Stop CUPS Service Start CUPS Service Restart CUPS Service Description Stops the CUPS service. Starts the CUPS service. Restarts the CUPS service Appearance of the CUPS Service Management Pack in Operations Manager CUPS Service Management Pack General Views on page 29 CUPS Service Management Pack Health Views on page 30 CUPS Service Management Pack General Views View Name CUPS Service CUPS Service Alerts Information Displayed (Column Names) State Service Name System Name Host Operating System Path source Name Resolution State Created Age Understanding Management Pack Operations 29

30 CUPS Service Management Pack Health Views View Name Information Displayed (column Names) CUPS Services State Service Name System Name Host Operating System CUPS Services Alerts Path Source Name Resolution State Created Age Access to the CUPS Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-2 CUPS Service Tasks in the Operations Manager Console 3.3 DHCP Service Management Pack Section 3.3.1, Parts of the DHCP Service Management Pack, on page 30 Section 3.3.2, Appearance of the DHCP Service Management Pack in Operations Manager, on page Parts of the DHCP Service Management Pack DHCP Service Management Pack Classes on page 31 DHCP Service Management Pack Discoveries on page 31 DHCP Service Management Pack Monitors on page 32 DHCP Service Management Pack Rules on page 33 DHCP Service Management Pack Tasks on page Novell Linux Management Pack for System Center Operations Manager

31 DHCP Service Management Pack Classes Class Display Name Description Properties Novell SLES 10 DHCP Service, Novell SLES 11 DHCP Service, Novell RHEL 5 DHCP Service DHCP service for Novell SLES 10, SLES 11, or RHEL 5 Operating Systems Domain Name Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name Novell SLES 10 DHCP Subnet, Novell SLES 11 DHCP Subnet, or Novell RHEL 5 DHCP Subnet DHCPservice subnet for SLES 10, SLES 11, or RHEL 5 Operating Systems Subnet Netmask Router Defined IP Addresses Used IP Addresses Free IP Addresses Description IP Address Ranges Component ID Display Name DHCP Service Management Pack Discoveries There are no discoveries associated with the Novell DHCP Service Management Pack. The SLES 10 DHCP Service Management Pack, the SLES 11 DHCP Service Management Pack, and the RHEL 5 DHCP Service Management Pack have these discovery attributes. Discovery Display Name Description Overrides DHCP Service Discovery Novell Linux SLES 10 DHCP Subnet Discovery, SLES 11 DHCP Subnet Discovery, RHEL 5 DHCP Subnet Discovery Finds all of the DHCP services that are currently running on SLES 10, SLES 11, and RHEL 5 systems. Finds all of the subnets for SLES 10, SLES 11, or RHEL 5 systems that are currently running the DHCP service. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 601 seconds (10 minutes, 1 second) by Understanding Management Pack Operations 31

32 DHCP Service Management Pack Monitors Monitor Information DHCP Agent Alerts Monitor Description: Checks for errors or warnings that have occurred within the DHCP monitoring agent itself. If an error or warning occurs, you can find more information through the Health Explorer diagnostics. When the errors or warnings are resolved. run the recovery task to clear the error messages. Overrides: Enabled parameter is set to False by Monitor Operational States DHCPNoAlerts (state is Healthy) DHCPAlerts (state is Warning) Errors or warnings might occur within the DHCP monitoring agent itself due to unforeseen changes to the DHCP service. This monitor allows the administrator to view and resolve any agent error or warning. Monitor Alerts DHCP Service Error Alert Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Show DHCP Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear DHCP Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: Yes Interval parameter is set to 300 seconds (5 minutes) by DHCP Service State Monitor Description: Checks the status of the DHCP service daemon by running a WSMan query. If you receive an alert from this monitor, check the Diagnostic and Recovery results for further recommended actions. Overrides: Enabled parameter is set to Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy state indicates that the DHCP service daemon is set to start automatically but is currently unavailable. A warning state indicates that the service is currently unavailable and must be started manually. DHCP Service Error Alert Generated: When the monitor is in a critical health state Diagnostic DHCP Service Running Diagnostic Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery DHCP Service Running Recovery Description: Restarts the DHCP service. Run Automatically: No Recalc. Monitor State: No 32 Novell Linux Management Pack for System Center Operations Manager

33 Monitor Information DHCP Used IP Addresses Performance Monitor Description: This monitor watches the available subnet leases. This is done by running a WSMan query, checking if the number of available leases is less than 10%. Overrides: Enabled parameter is set to Monitor Operational States UnderThreshold (state is Healthy) OverThreshold (state is Critical) An unhealthy state indicates that the number of available leases for subnets is below 10% of the total number of defined leases. Monitor Alerts DHCP Used IP Address Performance Monitor Generated: When the monitor is in a critical health state Monitor Diagnostics and Recoveries Diagnostic Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Interval parameter is set to 300 seconds (5 minutes) by DHCP Service Management Pack Rules Rule Description Overrides Defined subnet IPs Free subnet IPs Used subnet IPs DHCP Provider Alerts rule The number of subnetwork IP addresses that are defined on this server. For more information, see RFC 2131, Dynamic Host Configuration Protocol ( The number of subnetwork IP addresses that are free (not assigned) on this server. For more information, see RFC 2131, Dynamic Host Configuration Protocol ( The number of subnetwork IP addresses that are used on this machine. For more information, see RFC 2131, Dynamic Host Configuration Protocol ( Rule to monitor the DHCP agent itself. The rule generates alerts that correspond to any agent based errors. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 600 seconds (10 minutes) by True by Understanding Management Pack Operations 33

34 DHCP Service Management Pack Tasks Task Stop DHCP Service Start DHCP Service Restart DHCP Service Description Stops the DHCP Service. Starts the DHCP Service. Restarts the DHCP Service Appearance of the DHCP Service Management Pack in Operations Manager DHCP Service Management Pack General Views on page 34 DHCP Service Management Pack Health Views on page 34 DHCP Service Management Pack General Views View Name DHCP Service DHCP Service Alerts Information Displayed (Column Names) State Service Name System Name Host Operating System Path Source Name Resolution State Created Age DHCP Service Management Pack Health Views View Name DHCP Service Novell Linux DHCP Subnet State Information Displayed (column Names) State Service Name System Name Host Operating System State Name Path 34 Novell Linux Management Pack for System Center Operations Manager