MEASURING YOUR PEOPLE. October 12, :00 am 8:50 am

Transcription

1 MEASURING YOUR PEOPLE October 12, :00 am 8:50 am

2 Moderator Speakers Julie Jackowski Casey's General Stores, Inc. SVP Corporate General Counsel & HR Rich Schappert Casey's General Stores Vice-President of IT

3 Measuring Your People Rich Schappert VP of IT, Casey s General Stores

4 Objectives Defining Key Performance Indicators (KPIs) for specific roles Translate KPIs into measurable metrics Use KPIs to Develop and Mentor Your Staff

5 It s Just Like Baseball.

6 IT Positions Help Desk Server & Management Network and Security Management Database Administration Software Development Data Center Operations Project Management and Business Analysts

7 Key Performance Indicators Job Knowledge Quality and Productivity (Quantity) Attendance and Dependability Initiative and Autonomy Behaviors and Relationships

8 Performance Appraisal/Review

9 Preparation Tips for Evaluating Personnel Keep Notes about Performance Get Input from Others Review the Prior Appraisal Set Goals Review Job Description

10 Other Tips for Evaluating Personnel Professional Growth Business Objectives Personalize Appraisal Coach and Provide Guidance No Surprises

11 Key Takeaways From Today Personnel KPIs Are Based on Several Factors Prepare for the Performance Evaluation Tailor Your Performance Evaluation to the Position and Personalize to Address the Individual Use KPIs to Grow Your Greatest Asset Your People

12 References Phrases for Performance Appraisals Effective Phrases for Performance Appraisals by James E. Neal Jr. Perfect Phrases for Performance Reviews by Douglas Max and Robert Bacal Harvard Business Review Internet Society for Human Resources Management (SHRM) Salary.com Monster and other job site boards

13 Session Survey Question #1 I would recommend this session to my peers. ( Swipe your rating on your phone or tablet) Please complete the three survey questions if you wish to receive the presentation

14 Session Survey Question #2 I can apply the content from this session in my job. ( Swipe your rating on your phone or tablet) Please complete the three survey questions if you wish to receive the presentation

15 Session Survey Question #3 Please share what you liked most or least about this session as well as future topics for education sessions (Type your response in the text field. The last edit is your final submission) Please complete the three survey questions if you wish to receive the presentation

16 Contact Information: Phone:

17 Copyright Notice The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproduction of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for other purpose than private study, scholarship or research." If a user makes a request for, or lateruses, a photocopy or reproduction for purposes in excess of "fair use," that person may be liable for copyright infringement. Disclaimer The opinions of the contributors expressed herein do not necessarily state or reflect those of the National Association of Convenience Stores. Reference herein to any specific commercial products, process, or service by trade name, trademark manufacturer, or otherwise, shall not constitute or imply an endorsement, recommendation, or support by the National Association of Convenience Stores. The National Association of Convenience Stores makes no warranty, express or implied, nor does it assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process described in these materials.