Merchant Resource Center USER GUIDE. (Canada)

Transcription

1 Merchant Resource Center USER GUIDE (Canada)

2 About This Documentation Documentation Date: March. 14, 2014 Created by: Moneris Solutions POS Devices MONERIS, MONERIS & Design, MONERIS SOLUTIONS & Design and E-SELECT PLUS are registered trademarks of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their respective owners Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation. This manual is for informational purposes only. Neither Moneris Solutions Corporation ( Moneris ) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this manual. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this manual in terms of their correctness, accuracy, reliability or otherwise. Your Gift card processing is governed by your Moneris Gift Program Agreement with Moneris. Your Loyalty card processing is governed by your Moneris Loyalty Program Agreement with Moneris. Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement and/or your Moneris INTERAC Merchant and Terminal Agreement (collectively the Merchant Agreements ), as applicable with Moneris. It is the merchant s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/manuals. Terms of Use

3 Table of Contents 1 GETTING STARTED Introduction What's New How to Begin Administrators versus Regular Users Steps for Administrators Steps for Regular Users System Requirements Activating Your Store MERCHANT RESOURCE CENTER BASICS Logging In Logging Out Forgot Your Login Password? Menu Bars Main Menu Bar Sub-Menu Bar Switching between Canadian and US Login Pages Default Page Language Preference for Session Accessing Screen Help About Search Fields Transaction Guidelines FEATURES Standard Components Optional Components CARD-PRESENT Card Programs Card Entry at the POS e-select Plus Merchant Resource Center USER GUIDE (Canada) iii

4 Table of Contents 4.2 Magnetic Stripe Cards Transactions with Stripe: Basic Steps Swiping a Card Chip Cards Chip Card Customization Transactions with Chip: Basic Steps Inserting a Chip Card Contactless Cards Contactless Transactions How to do a Contactless Transaction Tapping a Card Maximum Contactless Dollar Value (CVD) HARDWARE: MONERIS 7800 PINPAD The 7800 PINpad Keypad PINpad Cables Setting Up the 7800 PINpad: Basic Steps USB Driver: Downloading/Installing Connecting the 7800 PINpad to a Computer Enabling PINpad Application PINpad Application Configuration Configuring CPX Settings on Configuring 7800 PINpad with CPX for USB Connection Configuring POSPAD Settings on PINpad Initialization Initializing 7800 PINpad: CPX Enabled Initializing 7800 PINpad: POSPAD Enabled Selecting Moneris as a Trusted Source Finding the Com Port Number HARDWARE: MONERIS IPP320 PINPAD ipp320 PINpad Keypad Setting Up the ipp320 PINpad: Using USB Connection Setting Up the ipp320 PINpad: Using Serial Connection Attaching the ipp320 PINpad to a Computer: Serial Connection ipp320 PINpad USB Driver: Downloading/Installing Attaching an ipp320 PINpad to a Computer: USB Connection Configuring the ipp320 PINpad Initializing the ipp320 PINpad iv e-select Plus Merchant Resource Center USER GUIDE (Canada)

5 Table of Contents 7 VIRTUAL TERMINAL Debit/Credit Transactions Card Verification Purchase with Debit/Credit Card Group Purchase with Debit/Credit Card Void with Debit/Credit Card Refund with Debit/Credit Card Independent Refund with Debit/Credit Card Pre-Authorization with Debit/Credit Card Re-Authorization with Debit/Credit Card Capture with Debit/Credit Card Voice Authorization with Debit/Credit Card Cash Transactions Purchase with Cash Refund with Cash Hardware Transactions Chip MC Report Chip Initialization POST-TRANSACTION TASKS Receipt Processing Printing a Receipt ing a Receipt Action Items and Follow-Ons Associated Transactions OPTIONAL PROCEDURES Entering Level 2/3 Details Adding Order Details Adding Customer Details When a Balance or Fee is Due ECI Selection Exporting Transactions to a File Selecting a Payment Method Card Entry Options: Credit Card Entry Options: Debit Card Entry Options: Vault Profile Card Entry Options: Gift Card Entry Options: Loyalty Payment Details Fields Entering Payment Details: Order ID / Customer ID e-select Plus Merchant Resource Center USER GUIDE (Canada) v

6 Table of Contents Entering Payment Details: Credit Cards Entering Payment Details: Debit Cards Entering Payment Details: Vault Profiles Entering Address Verification Details Entering Recurring Transaction Details Entering Payment Details: Cash Order History Cardholder Prompts on the PINpad Selecting a Prompt Language Selecting an Application Entering a Tip: Percentage or Dollars Entering a Tip: Dollar Amount Selecting an Account Entering a PIN Using the PINpad when a Card Malfunctions Selecting Search Criteria for Reports Search Criteria for Batches Report Search Criteria for Reports Search Criteria for Managing Recurring Transactions Report Search Criteria for Reports: Managed Account Updater GIFT/LOYALTY PROGRAMS Split-Tender Prompting Gift Transactions Using Gift Cards Purchase with Gift Card Void with Gift Card Refund with Gift Card Independent Refund with Gift Card Loyalty Transactions Using Loyalty Cards About Redemptions Redeeming Points Automatically Redeeming Points Manually Using Loyalty Coupons Manual Redemption with Loyalty Card Purchase with Loyalty Card Void with Loyalty Card Voiding Loyalty Transaction Associated with Voided Financial Transaction Voiding a Manual Redemption Transaction Refund with Loyalty Card Reversing Loyalty Transaction Associated with Refunded Financial Transaction Refunding a Redemption Transaction Independent Refund with Loyalty Card Authorization with Loyalty Card Capture with Loyalty Card vi e-select Plus Merchant Resource Center USER GUIDE (Canada)

7 Table of Contents 10.4 Administrative Gift/Loyalty Transactions Balance Inquiry with Gift/Loyalty Card Activating a Gift/Loyalty Card Deactivating a Gift/Loyalty Card Coupon Validation RECURRING BILLING Registering a Recurring Transaction Recurring Transactions Report Manage Recurring Transactions Getting Expiring Cards for Recurring Transactions Terminating a Recurring Transaction Updating Card Data for Recurring Transaction Updating Address Verification Data for Recurring Transaction Updating Customer Details for Recurring Transaction Updating Recurring Transaction Details THE VAULT Registering a Vault Profile Hosted Vault Configuration Managing Vault Profiles Updating Card Data of Vault Profile Updating Address Verification Data of Vault Profile Updating Customer Details of Vault Profile Deleting a Vault Profile Vault Report REPORTS Transactions Report: Debit/Credit Batches Report Transactions Report: Gift /Loyalty Group Transactions Report Managed Account Updater Report END-OF-DAY PROCEDURE ADMINISTRATIVE FUNCTIONS Adding a User e-select Plus Merchant Resource Center USER GUIDE (Canada) vii

8 Table of Contents 15.2 Audit Logs Administrative Changes Log Access Violations Log Login History (of the Merchant Resource Center) User Changes Log IP Access Modifying Users Changing a User's Login Password Permissions Modifying the Administrator Level Administrator-Level Permissions List Modifying User Permissions User-Level Permissions List Deactivating a User Notification Store Settings API Token Auto-Logout Period Batch Close Time Setting the Batch Close Time Closing a Batch Manually Cash Settings Receipt Details Tip Settings Asynchronous Transaction Response Managed Account Updater Settings Multi-Store Login Linking Master and Child Stores: Multi-Store Login Switching from One Store to Another Store: Multi-Store Login Removing a Store from the Group: Multi-Store Login Web Integration Options DirectPost Configuration Hosted PayPage Configuration Hosted Tokenization MANAGING YOUR ACCOUNT Account Information Changing Your Login Password Security Pass-Phrase Account Settings Default Electronic Commerce Indicator (ECI) Export-to-File Fields Default Language External Device's Communications Port Default Transaction Method Transaction Summary Fields viii e-select Plus Merchant Resource Center USER GUIDE (Canada)

9 Table of Contents 16.3 Login History: Your Account MANAGED ACCOUNT UPDATER SERVICE How does it work? LEVEL 2/3 REPORTING Level 2/3 Processing E-FRAUD PROTECTION Address Verification Service (AVS) APPENDIX Using the Test Environment Test Card Numbers Assistance and Resources e-select Plus Merchant Resource Center USER GUIDE (Canada) ix

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11 1 Getting Started 1.1 Introduction e-select Plus is a Web-based point-of-sale (POS) solution that enables you to process financial transactions securely in real time and/or a batch environment. By using the standard functionality of the virtual interface, the Merchant Resource Center, you can also monitor transactions, pull reports, and reconcile batches. By subscribing to optional e-select Plus features, you also get access to additional Merchant Resource Center functionality that allows you to process card-present transactions, gift transactions, and set up and manage recurring transactions. Note: It is important that all Merchants and Service Providers that store, process, or transmit cardholder data must comply with PCI DSS and the Card Association Compliance Programs. For your PCI Compliance, please ensure to review the Guide to Implementing e-select Plus in a PA-DSS version 2.0 and PCI-DSS v2.0 Compliant Environment for your deployment. You may obtain this guide by visiting For a listing of available features, refer to the "Features" section. 1.2 What's New Contactless transactions (Refer to "Contactless Transactions.") ipp320 PINpad (Refer to "Hardware: Moneris ipp320 PINpad.") 1.3 How to Begin Before financial transactions can be processed on the Merchant Resource Center, there are several steps that you need to follow, particularly if you intend to function as a store administrator Administrators versus Regular Users Administrators have special responsibilities and access to functions that regular users should not have. As an administrator, you would normally perform duties such as manage other users' accounts, add and delete users, configure aspects of the Merchant Resource center interface, and monitor usage activity. If you intend to function as an administrator, refer to "Steps for Administrators." If you intend to function as a regular user, refer to "Steps for Regular Users." e-select Plus Merchant Resource Center USER GUIDE (Canada) 1

12 1 Getting Started Steps for Administrators 1. Contact Moneris to create your account and enable your store. 2. Activate your store. (Refer to "Activating Your Store.") 3. Ensure that you have all the system requirements. (Refer to "System Requirements.") 4. Learn more about the available features. (Refer to the "Features" section.) To use Merchant Resource Center functionality in a Test environment, refer to the "Using the Test Environment." 5. Log into the Merchant Resource Center. (Refer to the "Logging In" procedure.) 6. Configure the Administrative settings for your store. (Refer to the "Administrative Functions" section.) IMPORTANT! As a security precaution, Moneris recommends that you first configure the Auto-Logout setting so that users are logged out after a specified period of inactivity. * Refer to the "Auto-Logout Period" procedure. To process transactions on a Moneris 7800 PINpad, connect/configure the supplemental hardware. (Refer to the "Setting Up the 7800 PINpad: Basic Steps" procedure.) 7. Create users, and assign permissions as necessary. (Refer to the "Adding a User" procedure.) Steps for Regular Users 1. Obtain Login credentials from your administrator. 2. Learn more about the available features. (Refer to the "Features" section.) 3. Log into the Merchant Resource Center. 2 e-select Plus Merchant Resource Center USER GUIDE (Canada)

13 1 Getting Started 1.4 System Requirements To access the Merchant Resource Center, you will require the following: - Personal Computer - Broadband (DSL or Cable) Internet access - Login credentials Note: You are responsible for Internet access fees and any costs incurred for the installation, cabling, and any other fees associated with the provision of Internet services. - Web browser that supports 128-bit encryption - For transactions on external PINpad: Moneris 7800 PINpad (Refer to "Hardware: Moneris 7800 PINpad.") Java Platform installed on personal computer (Free download available from - For transactions on ipp320 PINpad: ipp320 PINpad (Refer to "Hardware: Moneris ipp320 PINpad.) Java Platform installed on personal computer (Free download available from - For transactions on magnetic stripe reader (MSR) device: Separate MSR device (Refer to the device manufacturer for installation instructions.) e-select Plus Merchant Resource Center USER GUIDE (Canada) 3

14 1 Getting Started 1.5 Activating Your Store To activate your store, you will need to refer to the Activation letter that you received from Moneris. In the letter you will find the Merchant ID and Store ID that you will use to fill in the fields online. Once you key in your merchant information, you will be prompted to create your temporary Login password for your store. To activate your store: 1. Go to this address: 2. Fill in the following fields: Merchant ID: Your eselect plus Account Number is a 13-digit number provided to you in the e- mail that you received from Moneris to confirm your order. Store ID: This is a 10 digit alphanumeric string beginning with "mon". 3. Click the Next button. A page appears listing user ID and password fields. 4. Fill in the following user ID fields: First Name: Your first name. Last Name: Your last name. eselect Plus User Name: This is the ID under which you will log in and process transactions. eselect Plus Password: The password you will use to log into the store (this password is case sensitive). Password Confirm: Re-enter the new password (it must match the one entered above). 5. Click the Next button. A page appears listing three authentication drop-down lists and associated answer fields and an e- mail field. 6. Select a security question from each of the three drop-down lists (e.g., Question/Answer #), and then key in an answer in the field below the respective question. Note: In the event that you need to have your password reset, you will be required to answer one or more of these questions. You will also be periodically prompted to answer one of these questions to access your store. 7. Key in a contact address in the Address field. Note: In the event that you need to have your password reset, a temporary password will be ed to this address. (You must enter this password the next time you log in.) 8. Click the Complete Activation button. A congratulations confirmation screen appears. This indicates that your eselect plus store is now activated. 9. You may now use your login credentials to access your eselect plus Merchant Resource Center. (Refer to the "Logging In" procedure.) 4 e-select Plus Merchant Resource Center USER GUIDE (Canada)

15 1 Getting Started Note: You may also use a mobile device to access your store and process certain transactions if you have downloaded the eselect plus mobile app and installed it to your device. (For more information, go to moneris.com/espmobile. e-select Plus Merchant Resource Center USER GUIDE (Canada) 5

16 2 Merchant Resource Center Basics 2.1 Logging In To initiate a Merchant Resource Center session, log in using your User name, Store ID, and Login password. (As an extra measure of security, you may subsequently be prompted for an answer to an authentication question.) Note: If you are using the login account for the first time, you will be prompted to create answers to three authentication questions. One of these questions may be asked at random during subsequent logins. To log in: 1. Ensure that you are accessing the correct e-select Plus interface. (For more information, refer to the "Switching between Canadian and US Login Pages" procedure.) 2. Go to this link: 3. Fill in these required fields: Note: The password field is case sensitive. Username Store ID Password 4. Click the Submit (or Login) button. If a prompt to answer an Authentication security question appears, key in your personalized answer, and click the Submit button. 5. Do the following depending on your circumstances: If this is your first time logging in, go to step 6. If the Merchant Resource Center opens, you may begin processing transactions immediately. If a message appears indicating that your password has expired, you must key in a new one. (Continue at step 7.) 6. When the Account Information page opens: a. Select an Authentication question from each of the three Security Question # dropdown lists, and then key into the corresponding Security Answer # field the answer to each question. b. Re-key each of the three Security answers in the corresponding Confirm Answer field. c. Note the three questions along with the answers that you have provided for each. Note: You will be required at random intervals to answer one of these questions during subsequent Logins. You will also be required to answer a random Authentication question should you request a new password and log in with it. d. Key your address into the Address field. 6 e-select Plus Merchant Resource Center USER GUIDE (Canada)

17 2 Merchant Resource Center Basics Note: This address will be used to issue a new password to you in the event that you request a new one because you have forgotten your current one. e. Click the Save Reset Password Data button. The page reloads. 7. Fill in the following fields: Note: The new password must adhere to these criteria (the password field is case sensitive): * must be 7-16 characters long * must start with a letter * must contain a number * cannot be the same as the previous 4 passwords Old Password New Password Confirm New Password 8. Click the Change Password button. The page reloads. 9. Look for the "password has been successfully updated" message as confirmation that the new password has been created. 2.2 Logging Out To terminate your Merchant Resource Center session, log out. IMPORTANT! As a good security precaution, you should always log out if you intend to leave your computer for any period of time. To log out: 1. Click on LOGOUT in the main menu bar. The Merchant Resource Center Login page opens. (You are logged out once this happens.) e-select Plus Merchant Resource Center USER GUIDE (Canada) 7

18 2 Merchant Resource Center Basics 2.3 Forgot Your Login Password? If you forget your password, you can always have a temporary one sent to you via . When you next log in, you will be prompted to set up a new password. To obtain your password: 1. Go to the Merchant Resource Center login page, and click the Forgot Password button. The Password Reset page opens. 2. Fill in the following required fields: Username Store ID 3. Click the Submit button. The Password Reset page opens. 4. Key in your Security pass-phrase in the Answer field, and then click the Submit button. Your password is reset to a temporary new one, and an containing the temporary password is issued to you within the next few minutes. 5. Open the , and record the new Login password. 6. Go to the Merchant Resource Center login page, and fill in the following fields (use the new Login password): Note: The password field is case sensitive. Username Store ID Password 7. Click the Submit button. The page reloads. You are prompted to change your password. 8. Fill in these required fields: Note: The new password must adhere to these criteria (the password fields are case sensitive): * must be 7-16 characters long * must start with a letter * must contain a number * cannot be the same as the previous 4 passwords New Password Confirm New Password 9. Click the Change Password button. The Merchant Resource Center opens. Your new Login settings are saved. 8 e-select Plus Merchant Resource Center USER GUIDE (Canada)

19 2 Merchant Resource Center Basics 2.4 Menu Bars The main menu bar and the sub-menu bar are your point of access to standard and optional Merchant Resource Center functionality. (Refer to the "Main Menu Bar" and the "Sub-Menu Bar" sections respectively.) Main Menu Bar The top-level menu bar is referred to in this user guide as the "main menu bar" because it always displays whenever you log into the Merchant Resource Center. This bar will also display at the top of every page that you access. Merchant Resource Center functions are grouped in the main menu bar under the umbrella component with which they are associated. Components appear as selectable items in the main menu bar as pictured below: Terminal (Refer to the "Virtual Terminal" section.) Gift/Loyalty (Refer to the "Gift/Loyalty Programs" section.) Recurring (Refer to the "Recurring Billing section.) Vault (Refer to the "The Vault" section.) Reports (Refer to the "Reports" section.) Admin (Refer to the "Administrative Functions" section.) My Account (Refer to the "Managing Your Account" section.) Sub-Menu Bar Directly below the main menu bar is a secondary bar, referred to in this user guide as the "sub-menu bar." Whenever you click on a selectable item in the main menu bar, the sub-menu bar populates with associated items. In the example pictured below, TERMINAL is selected in the main menu bar. This results in the sub-menu bar populating with associated transaction items: e-select Plus Merchant Resource Center USER GUIDE (Canada) 9

20 2 Merchant Resource Center Basics Switching between Canadian and US Login Pages This feature allows you to switch back and forth between the Canadian and US Merchant Resource Center interfaces. (To access a store from either interface, you must login as instructed in the "Logging In" procedure.) To switch from the Canadian to the US interface: Simply click on the Switch To link beside the flag graphic (located in the upper right corner of the window). To switch from the US to the Canadian interface: Click on the Switch To link beside the flag graphic located in the upper right corner of the window. Note: To switch from one store to another that is linked via the Multi-Store Login feature, refer to the "Switching from One Store to Another Store: Multi-Store Login" procedure. 2.5 Default Page For added convenience, a page of your choosing can be set to automatically open whenever you log into the Merchant Resource Center. To set a default page: 1. Click on the menu item that you wish to be your default page. 2. Click on the icon in the green running header appearing near the top of the page. Once you click the icon, the page is immediately set as the default page. Note: There is no visible indication that the page has been set as the default; however, it will open whenever you next log into the Merchant Resource Center. 2.6 Language Preference for Session You can opt to change the language of the Merchant Resource Center interface at any time during your Login session. This option is available no matter what Merchant Resource Center page you are viewing. To change the language, simply click on FRANCAIS in the upper right corner of your screen. (You can change the language back to English at any time by clicking on ENGLISH.) Note: To the default language of your login session, refer to the "Default Language" procedure. 10 e-select Plus Merchant Resource Center USER GUIDE (Canada)

21 2 Merchant Resource Center Basics 2.7 Accessing Screen Help Context-sensitive on-screen help is available no matter what Merchant Resource Center page you are viewing. To access the on-screen help resource, click on HELP in the lower left corner of the sub-menu bar: 2.8 About Search Fields When keying data into a search field, please note: Search fields are not case sensitive. You may key in just a portion of a name (e.g., if you key in "mon" or "eris" or "Neri," the system retrieves "Moneris" in all instances). e-select Plus Merchant Resource Center USER GUIDE (Canada) 11

22 2 Merchant Resource Center Basics 2.9 Transaction Guidelines A financial transaction involves the transfer of funds between a cardholder's account and your own business account. IMPORTANT! It is your responsibility (as the Merchant) to ensure that proper card processing procedures are followed at all times. Please refer to your merchant manuals and the terms & conditions of your Merchant Agreement for details. MasterCard and Visa Merchant Manuals are available for free download at 1. Select the transaction to be processed (e.g., Purchase or Refund). 2. Establish the means of payment (e.g., credit or debit). 3. Select a Card Entry method. 4. Enter the Card data into the POS device (e.g., manually enter data into Merchant Resource Center fields, or capture the data via an attached PINpad or other device). 5. Follow the sequence of Merchant Resource Center screen pages as they open (and have the cardholder follow the PINpad prompts if a PINpad is attached). * 6. Process receipts. * These variables affect the screen fields and PINpad prompts that you and your customers will see: Merchant setup Transaction type (e.g., Purchase or Refund). Card format/functionality (e.g., stripe or chip) Card Entry method at the POS (e.g., manually enter). Payment means (i.e., credit, debit, loyalty, or gift). 7. Ensure that your batches are closed daily. (Refer to "End-of-Day Procedures.") 12 e-select Plus Merchant Resource Center USER GUIDE (Canada)

23 3 Features The components accessible to you are based on the e-select Plus features for which your store has been enabled. If necessary, contact Moneris Solutions for more information regarding activating, changing, or upgrading your store. 3.1 Standard Components Administrative Functions (Refer to the "Administrative Functions" section.) My Account (Refer to the "Managing Your Account" section.) Transaction and Batch Reports (Refer to the "Reports" section.) Virtual Terminal (Refer to the "Virtual Terminal" section.) 3.2 Optional Components Card-Present (Refer to the "Card-Present" section) Gift Transactions (Refer to "Gift Transactions" in the "Gift/Loyalty Programs" section.) Loyalty Transactions (Refer to "Loyalty Transactions" in the "Gift/Loyalty Programs" section.) Managed Account Updater (Refer to the "Managed Account Updater Service" section.) Multi-Store Login (Refer to "Multi-Store Login" section.) Recurring Billing (Refer to the "Recurring Billing" section.) The Vault (Refer to "The Vault" section.) Enhanced Fraud Protection (Refer to the "E-Fraud Protection" section.) Level 2/3 Processing (Refer to the "Level 2/3 Processing" section.) e-select Plus Merchant Resource Center USER GUIDE (Canada) 13

24 4 Card-Present If your store is enabled for the Card-Present feature, you can use an attached 7800 or ipp320 PINpad to capture card data at the POS, where the cardholder is present for a transaction. A separate magnetic stripe reader device may also be used to capture card data. 1. Contact Moneris Solutions to enable your store for the Card-Present feature PINpad: Obtain a 7800 PINpad from Moneris, and connect/configure the PINpad to work with your computer. ipp320 PINpad: Obtain an ipp320 PINpad from Moneris, and connect/configure the PINpad to work with your computer. Magnetic Stripe Reader (dedicated): Obtain an authorized magnetic stripe reader, and connect it to your computer. 4.1 Card Programs A card may be formatted to support one functionality (e.g., stripe), or it may support multiple functionalities (e.g., chip, stripe, contactless, etc). The card entry method used at the point of sale determines which card functionality is used Card Entry at the POS Manual entry: Key the card data into the appropriate Merchant Resource Center Payment fields as they appear on any transaction page. Note: Some debit chip cards may be manually entered. Chip functionality: [7800 PINpad] When SWIPE OR INSERT CARD appears on the PINpad, the card must be inserted into the PINpad chip reader. [ipp320] When SWIPE OR INSERT CARD or SWIPE, TAP OR INSERT CARD appears on the PINpad, the card must be inserted into the PINpad's chip reader. Stripe functionality: [7800 PINpad] When SWIPE CARD or SWIPE OR INSERT CARD appears on the PINpad, the card's magnetic stripe must be swiped on the PINpad's magnetic stripe reader. [ipp320] When SWIPE CARD or SWIPE OR INSERT CARD or SWIPE, TAP OR INSERT CARD appears on the PINpad, the card's magnetic stripe must be swiped on the PINpad's magnetic stripe reader. Note: Stripe functionality cannot be used if the card has a chip on it and the PINpad is also enabled for chip (i.e., the INSERT CARD prompt appears). Insert the card instead. [dedicated Magnetic Stripe Reader] When the "swipe card" prompt appears on your computer screen, the card's magnetic stripe must be swiped on an attached magnetic stripe reader. 14 e-select Plus Merchant Resource Center USER GUIDE (Canada)

25 4 Card-Present Contactless functionality: [ipp320 PINpad] When the SWIPE, TAP OR INSERT card prompt appears, the card must be tapped or waved over the contactless reader, which is imbedded behind the ipp320 display screen. 4.2 Magnetic Stripe Cards A magnetic stripe card has a magnetic stripe on the back of the card. (A card may also have a chip on the front. See "Chip Cards" for more information.) Transactions with Stripe: Basic Steps 1. Look for the magnetic stripe on the back of the customer's payment card (see above). 2. Click the Swipe Card button on your computer screen. If the PINpad is selected as the Card Entry method, the SWIPE CARD or SWIPE OR INSERT CARD or SWIPE TAP, OR INSERT CARD prompt appears on the PINpad. OR If the magnetic stripe reader (MSR) is selected as the Card Entry method, your screen page reloads, and the "swipe card" (or similar prompt) appears on your computer screen. 3. You or the cardholder must swipe the card on the PINpad's magnetic stripe reader (or attached dedicated MSR device). If a Security Information "display non-secure items" dialog box opens on your computer screen, click the Yes button Swiping a Card The magnetic stripe reader is located on the right side of the PINpad (sitting face up). As the card is swiped, make sure the magnetic stripe is down and facing inward towards the PINpad screen. IPP e-select Plus Merchant Resource Center USER GUIDE (Canada) 15

26 4 Card-Present 4.3 Chip Cards Cards with a chip in them, called "chip cards," must be inserted into the chip card reader and left in the chip reader for the entire transaction. The PINpad will display the REMOVE CARD prompt when it is time to remove the chip card from the chip card reader. A chip card can be identified by the chip on the front of the card. (A chip card may also have a magnetic stripe on the back. See "Magnetic Stripe Cards" for more information.) Chip Card Customization Chip cards can be customized by the card issuer to have different applications and methods of verifying the cardholder; therefore, different chip cards may have different prompts: Some prompt for a PIN while others may print a signature line on the receipt (like a stripe credit card) for the cardholder to sign. If the chip card prompts for a PIN, the cardholder must key in their PIN. If the PIN is incorrect, the cardholder will be prompted to retry. Note: Not all chip card types are currently supported. If you insert an unsupported chip card, you will be prompted to swipe the card. If you swipe a supported chip card, you will be prompted to insert the card. As a best practice, always look for "VERIFIED BY PIN" on the Merchant copy of the receipt: If "VERIFIED BY PIN" is printed on this copy, no signature is required. If a signature line appears, the cardholder must sign the receipt Transactions with Chip: Basic Steps There are five basic steps to performing a transaction with a chip card. 1. Begin the transaction, and follow the prompts. 2. Check for the chip on the credit or debit card every time a cardholder presents a card for payment. 3. If the card has a chip, make sure that the card is facing up (the chip on the visible front side), and the chip-end of the card is inserted into the reader first. Leave the card in the reader for the entire transaction. Note: If you do not see a chip, swipe the card on the PINpad's magnetic stripe reader. 4. Have the cardholder follow their prompts on the PINpad. 5. Remove the chip card when the REMOVE CARD prompt appears on the PINpad. The PINpad will beep if the chip card is left in the chip card reader after the transaction is completed. 16 e-select Plus Merchant Resource Center USER GUIDE (Canada)

27 4 Card-Present Inserting a Chip Card The chip card reader is located in a slot on the front of the PINpad. When a chip card is inserted, the chip card reader reads the information on the card's chip (e.g., whether to prompt for PIN or print a signature line on the receipt). To correctly insert the chip card in to the chip card reader: IPP Ensure that: The card is facing up The chip is closest to the chip card reader slot on the PINpad The card is slid into the chip card reader slot until the card cannot be inserted further. IMPORTANT: Leave the chip card in the reader for the entire transaction. When the REMOVE CARD prompt appears, pull the card gently out of the chip card reader. e-select Plus Merchant Resource Center USER GUIDE (Canada) 17

28 4 Card-Present 4.4 Contactless Cards Contactless Transactions If your store is enabled for contactless transactions, a customer can tap or wave their contactless card instead of swiping it or inserting it during card-present transactions. You may perform contactless transactions subject to the following conditions: Only a contactless card can be used for a contactless transaction. (Refer to "How to do a Contactless Transaction.") The cardholder will not be prompted to enter a PIN for contactless transactions. Only Purchases and Refunds may be processed as contactless transactions. Only the ipp320 PINpad can used to process contactless transactions. (Refer to the "Hardware: Moneris ipp320 PINpad" section.) The transaction amount must be equal to or less than the maximum Contactless Dollar Value set for the card. (Refer to "Maximum Contactless Dollar Value." ) Contactless transactions do not require a cardholder signature (i.e., the statement NO SIGNATURE TRANSACTION appears on receipts). The cardholder will not be prompted to enter a PIN for contactless transactions How to do a Contactless Transaction 1. Initiate a debit/credit Purchase or Refund transaction. 2. Wait for the SWIPE, TAP OR INSERT CARD prompt to display on the attached ipp320 PINpad. 3. The customer taps or waves their contactless card over the ipp320 PINpad display screen (behind which is imbedded the contactless reader). 4. Note the following about contactless cards: The card must have one of these labels: Visa paywave or MasterCard PayPass or Amex ExpressPay or Interac Flash. The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have to touch it. The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it in front of the screen). 5. Wait for the transaction to be approved. (The message NO SIGNATURE TRANSACTION will appear on contactless transaction receipts). 18 e-select Plus Merchant Resource Center USER GUIDE (Canada)

29 4 Card-Present Tapping a Card The internal contactless reader is located behind the ipp320 PINpad's display screen. Note: Contactless functionality is not supported on the 7800 PINpad Maximum Contactless Dollar Value (CVD) The maximum Contactless Dollar Value (CDV) is the amount under which transactions may be performed over the contactless interface. If a contactless card is tapped for an amount that exceeds the card's maximum (CDV), the ipp320 PINpad will display the message NO SUPPORTED APPLICATIONS or TAP NOT ACCEPTED. To determine the maximum CDV for a card type, contact eselect plus support. Note: To do the transaction by other means, you may insert the card if it has a chip. If there is no chip, swipe the card. If that does not work, try doing a manual entry transaction by keying the card number into the Merchant Resource Center fields (i.e., select -keyed as the Payment method). e-select Plus Merchant Resource Center USER GUIDE (Canada) 19

30 5 Hardware: Moneris 7800 PINpad A Moneris 7800 PINpad can be connected to a personal computer so that you can process magnetic stripe or chip card transactions for which cardholder input is sometimes required. 5.1 The 7800 PINpad Keypad To respond to PINpad prompts that may appear during financial transactions, the cardholder presses the PINpad's alpha-numeric keys and function keys. The prompts are different depending on the nature of the financial transaction and the configuration of your store. (For a listing of cardholder prompts, refer to the "Cardholder Prompts on 7800 PINpad" procedure.) Key Function Scroll PINpad configuration options. (POSPAD only) Respond to transaction or configuration prompts. Select Chequing account during a debit transaction. Scroll PINpad configuration options. (POSPAD only) Respond to transaction and configuration prompts. Select Savings account during a debit transaction. Cancel a transaction. Delete numeric characters on an entry screen. (CPX only) Decline to enter a Tip depending on Tip Settings configuration. (CPX only) Used to select % Tip depending on Tip Settings configuration. (CPX only) Scroll through PINpad configuration options. Accept a displayed amount. Select menu item. Used to select $ tip type if multiple tip types configured. 20 e-select Plus Merchant Resource Center USER GUIDE (Canada)

31 5 Hardware: Moneris 7800 PINpad PINpad Cables USB Serial For instructions on how to use one of these cables to attach the PINpad to a computer, refer to the "Connecting the 7800 PINpad to a Computer" procedure. 5.3 Setting Up the 7800 PINpad: Basic Steps If you are connecting a 7800 PINpad to a computer for the first time, ensure that you follow the exact sequence of instructions so that the PINpad interfaces properly with the Merchant Resource Center. Note: If you are simply reconnecting a configured PINpad to a computer, you need only reinitialize the PINpad. Begin directly at step Determine which cable you will use to connect the PINpad to a computer. (Refer to "7800 PINpad Cables.") If you are using a USB cable, download and install the required USB driver. (Refer to the "7800 USB Driver: Downloading/Installing" procedure.) If you are using a serial cable, go directly to step Connect the PINpad to a computer. (Refer to the "Connecting the 7800 PINpad to a Computer" procedure.) 3. Enable the PINpad application to be used if more than one application is loaded on the PINpad. (Refer to the "Enabling PINpad Application" procedure.) 4. Configure the PINpad application settings. (Refer to the "PINpad Application Configuration" procedure.) 5. Log into the Merchant Resource Center (if you have not already done so for another procedure). 6. Specify the com port that the Merchant Resource Center should use to communicate with the PINpad during your login session. (Refer to the "External Device's Communications Port" procedure.) 7. Initialize the PINpad. (Refer to "7800 PINpad Initialization.") e-select Plus Merchant Resource Center USER GUIDE (Canada) 21

32 5 Hardware: Moneris 7800 PINpad USB Driver: Downloading/Installing To download the 7800 USB driver: 1. Go to 2. Click on the link for the 7800 PINpad (e.g., Moneris 7800 (i3070) PINpad Native USB Driver). 3. Save the zip file to your computer, and then unzip the file. 4. Install the USB driver. (Continue below.) To install the USB driver: 1. Locate the CustomCP210xDriverInstall folder (now copied to your hard drive), and then click on the CP210xVCPInstaller.exe file. 2. Click the Install button. 3. Please wait while the program installs its components to your computer. The Success dialog box opens upon successful installation of the files. 4. Click the OK button. 5. The installation of the USB driver is complete. 22 e-select Plus Merchant Resource Center USER GUIDE (Canada)

33 5.3.2 Connecting the 7800 PINpad to a Computer 1. Plug the PINpad cable into the port on the bottom side of the PINpad: 5 Hardware: Moneris 7800 PINpad 2. Secure the connection with the cable protector: Once the cable is securely clamped to the PINpad, it should look like this: e-select Plus Merchant Resource Center USER GUIDE (Canada) 23

34 5 Hardware: Moneris 7800 PINpad 3. Do the following based on the cable you are using: If you are using a USB cable, follow the "Steps for USB Connection" diagram below. If you are using a serial cable follow the "Steps for Serial Connection" diagram below. Steps for USB Connection Steps for Serial Connection 4. Please wait while the PINpad completes its Powers On cycle. The PINpad chirps and displays some authentication messages for several seconds as it powers on. (If you are using a serial cable, the PINpad will power on if the plug portion of the cable is connected to a working power outlet.) Note: If this is the first time you have attached the PINpad to your computer, the Windows Found New Hardware Wizard dialog box may open in your Windows taskbar as the PINpad software automatically installs to your computer. 5. Once the PINpad completes its Power On cycle, an Idle screen displays. If the PINpad has already been configured for use, the Idle screen will display WELCOME /BONJOUR. If another screen is displayed, the PINpad may need to be properly configured first Enabling PINpad Application Once the PINpad completes its Power On cycle and is fully powered for the first time, an Idle screen displays as pictured here. a. If your store is chip enabled, select MONPSPD; otherwise, select CPXPL. b. Press OK. The PINpad Application settings may have to be configured depending on the cables you are using. 24 e-select Plus Merchant Resource Center USER GUIDE (Canada)

35 5.3.4 PINpad Application Configuration 5 Hardware: Moneris 7800 PINpad Once an application has been enabled on the PINpad, the application settings must be properly configured. IMPORTANT! In addition to configuring your own PINpad, ensure that your store is also enabled for either CPX or POSPAD. To configure the CPX application, refer to the "Configuring CPX Settings on 7800" procedure. OR To configure the POSPAD application, refer to the "Configuring POSPAD Settings on 7800" procedure Configuring CPX Settings on 7800 When CPX is enabled, the application must be properly configured to use a USB or serial connection. (Native) USB: 1. Ensure that <USB-9600> displays on the PINpad screen as pictured here. If <USB-9600> appears, no further PINpad configuration is required. If other text appears instead (e.g., <RS232> or <Ethernet>, or <USB>), you must change a PINpad setting. (Refer to the "Configuring7800 PINpad with CPX for USB Connection" procedure.) Serial: 1. The PINpad is pre-configured to use <RS232> as the default. Resetting this configuration is not required. e-select Plus Merchant Resource Center USER GUIDE (Canada) 25

36 5 Hardware: Moneris 7800 PINpad Configuring 7800 PINpad with CPX for USB Connection To configure the PINpad: 1. Make sure the PINpad is disconnected from the computer. 2. Connect the PINpad to the computer. You will have to wait about 20 seconds for the PINpad to Power-on. During this time, the PINpad beeps and then displays a series of authentication messages. 3. Press OK as soon as the <RS232> screen appears. If you pressed OK quickly enough, the PIN/CARD BEEP screen appears. Don't worry if you do not get it the first time. Simply redo steps 1 to 3 again until you get this screen. 4. Press ALPHA repeatedly until you scroll to "COM PORT." 5. Press CORR repeatedly until "USB-9600" appears under COM PORT. 6. Press OK to save the settings and exit the menu. 7. If this screen appears, the PINpad is now configured to use a USB cable. 26 e-select Plus Merchant Resource Center USER GUIDE (Canada)

37 5 Hardware: Moneris 7800 PINpad Configuring POSPAD Settings on 7800 To enable the PINpad to use the POSPAD application, follow the steps below: Notes: Selecting a screen prompt: 1. Press CHQ or ALPHA depending on what option appears above the button. Selecting a menu item: 1. To scroll down, press CHQ; to scroll up, press ALPHA. 2. To select a highlighted menu item, press OK. 1. Ensure the PINpad is powered on. 2. Scroll down to MONPSPD, and press OK. The LANGUAGE prompt appears. 3. Press CHQ (ENGL) to select English. The MSG RETRIES prompt appears. 4. Press ALPHA (OFF). The COMM TYPE menu appears. 5. Select the Communication type depending on your cable connection: If you are using a Serial cable (native or adapted): a. Press CHQ (RS232). The AUTOBAUD prompt appears. b. Press ALPHA (OFF). If you are using a USB cable (native): a. Press ALPHA (USB). The LINE SPEED menu appears. 6. Select 9600, and press OK. The PORT SETTING menu appears. 7. Scroll down to 8b NO PARITY, and press OK. The ERROR CHECKING menu appears. 8. Press ALPHA (OFF). The BEEP menu appears. 9. Press CHQ (ON). The PED SERIAL NUMBER ######## screen appears. 10. Press OK. The WELCOME/BONJOUR Idle screen appears. e-select Plus Merchant Resource Center USER GUIDE (Canada) 27

38 5 Hardware: Moneris 7800 PINpad 11. POSPAD configuration is complete PINpad Initialization The PINpad may have to be initialized (or re-initialized) if it loses power or if your Web browser shuts down. To initialize when CPX is enabled, refer to the "Initializing 7800 PINpad: CPX Enabled" procedure. To initialize when POSPAD is enabled, refer to "Initializing 7800 PINpad: POSPAD Enabled" procedure Initializing 7800 PINpad: CPX Enabled Initializing allows the PINpad to download the required parameters and establish a link to the Merchant Resource Center. Note: Before you attempt to do the Initialization, you must be logged into the Merchant Resource Center, and the PINpad must be powered on and configured to use the appropriate cable connection. 1. Click on TERMINAL in the main menu bar. The sub-menu bar populates with Terminal items. 2. Click on purchase in the sub-menu bar. The Purchase page opens. 3. Go the Payment Method section, and select Debit/Credit Card-Pinpad from the drop-down list. 4. Go to the Amount field, and key in Click the Swipe Card button on your computer screen. If a "trusted digital signature" dialog box opens, accept it. (Refer to the "Selecting Moneris as a Trusted Source" procedure.) If the "CVD field is mandatory / AVS fields are mandatory" message appears, click the Swipe Card button again. 6. Wait for the "Initializing...Please wait..." message to appear briefly on the PINpad. Note: When this message displays, your computer screen should also display a similar "PINpad is initializing" message. The SWIPE CARD prompt appears on the PINpad. 7. Swipe a credit or debit card. The $#.## OK? prompt appears. 8. Press the Can/Ann key on the PINpad. CANCELLED displays briefly, and then the WELCOME /BONJOUR message appears. When the WELCOME /BONJOUR message appears, initialization is complete: At that time, you may begin processing card-swiped transactions on the PINpad. You may be prompted to shut down and restart your browser. 28 e-select Plus Merchant Resource Center USER GUIDE (Canada)