Managed Mobility Services. End-user workplace management for mobile workforces. HP Services

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1 Managed Mobility Services End-user workplace management for mobile workforces HP Services

2 From initial planning and design to integration and implementation, we offer support at every step. Managing mobility If your enterprise is typical, your employees, customers, and partners are steadily increasing their use of wireless technologies, and they are demanding mobile access to business-critical information and applications. Worldwide, organizations have a greater need than ever before to transition from stationary computing environments to wireless and remote-access enabled networks. Mobile technologies can bring fast, impressive returns on your network infrastructure investment. Mobile solutions can help you tighten the corporate supply chain; improve customer satisfaction; and develop new, more competitive business processes. But implementing and managing wireless technology is a complex task, impacting every aspect of the IT infrastructure. With IT resources stretched and capital budgets constrained, how can you implement and manage an effective wireless solution fast while minimizing risk and investment? The HP Services response HP Services offers end-to-end managed mobility solutions that are fine-tuned to your business requirements. These solutions focus on reducing costs, improving service levels, and enhancing employee productivity. HP will work with you to integrate, support, and manage mobile solutions for key enterprise applications such as customer relationship management (CRM) and messaging. We coordinate the efforts of leading third-party software and service providers to give you a single point of contact and accountability. HP Services extensive managed mobility service solutions include: Server hosting and management Data network management Mobile network management Security management Infrastructure management Asset management and provisioning applications and devices support Whether you re launching a new mobile environment or looking to HP Services to manage an existing one, our managed mobility solutions offer support at every step from initial planning and design to enterprise-wide integration and implementation. We offer flexible per-user pricing options designed to simplify financial planning and budgeting. We can also manage all or part of your mobility solution onsite or from one of a number of HP Services support and operations centers throughout the world. 2

3 Features at a glance Application integration and management Server hosting and operation Data network management Mobile network coordination User application and access device management Help-desk support Optional consultative workshops Installs and secures wireless network gateways and seamlessly integrates them with your legacy applications Supplies and manages the supporting servers at the HP Services Operations Management Center or at your site Manages, secures, and supports your data networks Provides mobile wireless network connection services and airtime through an HP Services partner or the carrier of your choice Provides, repairs, secures, and supports end-user access devices and accessories, whether HP- or customer-supplied Supports end users with device operation, device replacement, application operation, connectivity, and technology upgrades Offer additional mobility-solution related services such as guided exploration of the business impact of wireless and mobile applications and mobility readiness assessment services In choosing an HP Services managed mobility solution, you benefit from our extensive experience in managing complex environments. Benefiting from managed mobility When HP Services manages mobility solutions on your behalf, there can be a definite positive impact to your bottom line: Minimized risk An HP Services solution allows you to reap the benefits of mobile technology quickly with minimum risk and disruption to your daily operations. Enhanced productivity When users on the go or working from remote locations are able to access the same tools and applications they use at their desktops, they can work more efficiently, collaborate more effectively, and deliver higher-quality end products. The outcome? Better business results. Faster return on investment An HP Services managed mobility solution leverages industry-standard technologies and our proven servicedelivery methodology, to deliver faster time to market and a faster return on your IT investments. Investment protection HP Services focus on integrating mobility solutions into your current infrastructure allows you to experience the benefits of mobile technologies while preserving and protecting your investment in systems and software. Increased competitiveness When your users are able to access resources across the network, customer service improves, partner relationships are enabled and supported and your enterprise sharpens its competitive edge. HP Services implements managed mobility solutions according to a structured, best-practices based methodology. Working with your staff, our team will: Evaluate your wireless access and mobility requirements Determine the combination of new and legacy businesscritical services, applications, and tools that are needed Integrate business-critical applications and tools into a mobile environment Implement state-of-the-art, industry-standards based security solutions Enable a high-availability wireless network Manage all elements of your mobility infrastructure Provide maintenance, access-device management, and end-user support tailored to your needs 3

4 Managed Mobility Services Network edge components Applications middleware gateways networks Pervasive wireless devices Operational components Server hosting and operation Data network management Mobile network coordination User application and access device management End-to-end application integration, management, and operations Security, infrastructure, and asset management End User Workplace Management Solutions Managed Mobility Services are part of and complementary to HP Services End User Workplace Management Solutions a suite of outsourced services for managing distributed computing environments. HP Services End User Workplace Management Solutions include the following: Managed Desktop Services efficiently manages the desktop environment Global Service Desk provides legendary HP global end-user support Global Service Desk with esupport built on the foundation of Global Service Desk; provides IT support for enterprise-class clients internal users Managed Messaging and Collaboration manages both the messaging and collaboration infrastructure and specific applications Managed Mobility Services offers end-to-end mobility infrastructure management Service options HP Services offers three types of mobility service solutions that can be structured to your current and anticipated needs: Managed Mobility Services HP Services manages an internally developed or HPS-developed mobility solution to serve all the mobile users for two or more years. Mobility on demand HP Services provides complete hardware, software, and managed services on a payper-user basis. This service typically covers mobile users for three or more years. Managed Mobility Services HP Services end-to-end managed mobility solutions offer a comprehensive approach to the mobility opportunities and challenges that your organization may be facing: Mobile office enables and manages secure mobile access to enterprise applications such as Microsoft Exchange, Lotus Notes, Oracle Database, and customer relationship management (CRM) solutions for users such as field sales and service employees WLAN/PWLAN operates enterprise or public (hotspot) WLAN infrastructures IP roaming enables and manages mobile connectivity to key applications with wired or wireless operators Vertical industry solutions provides ongoing management of HPS-developed solutions for these industry customers Managed mobility pilot HP Services hosts and manages a pilot supporting a limited number of users for a three- to six-month time period. A managed mobility pilot is an ideal choice for a mobility proof of concept. 4

5 Why HP? When you choose HP Services as your mobility management partner, you tap into proven experience in developing mobility strategies, implementing technologies, and delivering superior managed services. HP Services Managed Mobility Services are part of a portfolio of complementary End User Workplace Management Solutions that address every aspect of your mobile environment from remote desktops to messaging and collaboration. HP Services leads the industry in extending robust mobility solutions and capabilities to a wide range of products. Ranked #1 in reliability and ability to meet service-level agreements (SLAs) by a 2002 InformationWeek survey, HP is one of the few companies to understand what is required to manage mobility. HP Services has mobilized wireless users since 1994 and, as a Microsoft Worldwide Prime Integrator, has deployed millions of Microsoft Exchange seats worldwide. If your organization is facing the challenge and the rewards of mobility, HP Services is ready to provide the optimum solution. For more information on HP Services, contact any of our worldwide sales offices: United States: Canada: Japan: Latin America: Australia/New Zealand: Asia Pacific: Europe/Africa/Middle East: or visit our Web site at 5

6 To learn more, visit Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft is a U.S. registered trademark of Microsoft Corporation. Oracle is a registered U.S. trademark of Oracle Corporation, Redwood City, California EN, 06/2003