HP 3PAR StoreServ Data Migration Service

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1 Technical data HP 3PAR StoreServ Data Migration Service HP Consulting and Integration Services Available in convenient packaged offerings, HP 3PAR StoreServ Data Migration Service can help to simplify the data migration process and is designed to provide a flexible way to migrate your organization s critical data safely, with reduced impact on your operations for eligible storage products. Using this service, you can leverage HP s depth of technical capabilities, combined with migration methodologies and experienced consultants, which may help you to increase your return on investment, and accelerate your transition to HP 3PAR StoreServ Storage. HP 3PAR StoreServ Data Migration Service offers several online and offline options for migrating your data to help align with your organization s requirements, budgets, and timelines. You can determine which production and/or non-production hosts to migrate to HP 3PAR Storage, subject to the limitations identified in this document. An HP data migration team will work with your organization, and a migration specialist will support cutover windows onsite or remotely, based on the option selected. This service is available in four different options. Each option allows you to select a specific number of identified hosts, as well as the amount of data to be migrated to your new HP 3PAR StoreServ platform. HP 3PAR StoreServ Data Migration Service packages are as follows: Option 1: Migrate up to 20 TB and up to 10 hosts Option 2: Migrate up to 50 TB and up to 25 hosts Option 3: Migrate up to 100 TB and up to 50 hosts Option 4: Migrate up to 150 TB and up to 75 hosts Service deliverables HP will provide the service deliverables for each of the following options: Remediation report documents the in-scope servers, storage arrays, and storage area network (SAN) upgrades required to achieve a supported configuration in preparation for the data migration. Migration plan provides a high-level project plan with an estimated project schedule, in-scope servers, and rolled-up migration tasks with owners. Data migration design defines the data movement methodology that will be used for migrating data, as well as the mapping of source to target data volumes. Data migration methodology PlayBook outlines the process flow for the migration method selected. Data Migration execution HP Partners with your team to execute the migration and cutover to the target HP Storage Array Service benefits Can accelerate time to solution, which may result in a better return on investment of your storage environment Is designed to reduce risk through the use of a methodology and access to experienced HP storage professionals Can help to identify interoperability risks and provide HP recommended upgrades with the data migration remediation report May reduce the impact on your operations by keeping staff focused on day-to-day responsibilities Provides access to HP specialists during service delivery, which can reduce business risk Service feature highlights Accelerated data migration process Project coordination Environment remediation process Migration design and pilot supplemental datasheet, or, if applicable, the Customer s purchase agreement with HP.

2 Migration execution Service features Table 1. Service features Feature Accelerated data migration process Project coordination Environment remediation process Migration design and pilot Migration planning Migration execution Delivery specifications HP will partner with the Customer s team to execute the data migration process based on HP s methodology and best practices. HP will assist the Customer with project coordination by assigning a remote project manager, who will initiate the project with a kick-off meeting and organize regular follow-up and status meetings, as well as discussions of pre-requisites and methodologies. HP will analyze the in-scope servers and source environment, then document the remediation requirements that must be addressed prior to migration. HP will identify and select the appropriate migration methodology and develop a data migration PlayBook for this migration methodology collaboratively with the Customer. HP may also perform a migration pilot based on a subset of the migration environment. HP will assist the Customer s team with determining the proposed schedule to complete the migration successfully. HP will configure the necessary migration tools and execute the methodology for data migration from the source storage array to the HP 3PAR Storage array per the mutually agreed-upon migration plan. Consultants will leverage remote access whenever possible. Service limitations Service coverage and limitations Content Addressable Storage (CAS), network-attached storage (NAS), iscsi, and direct-attached storage, or deduped and/or encrypted data are not covered by this packaged migration. Offline/online Fibre Channel SAN migrations based on environments supported by HP as determined by HP Onsite service assistance will be provided at one physical location in the country where the service is sold. Application remediation analysis is the client responsibility and out of scope for the migration team. HP 3PAR StoreServ Data Migration Service is limited to the following: Number of target arrays: 1 Number of data centers: 1 This service provides support for: Migrations from multiple source arrays to (1) HP 3PAR Storage array Eligible source arrays and hosts that are supported by HP migration methodologies as determined by HP Block-level migrations only Windows /Linux/VMware/AIX/HP-UX/Solaris/Hyper-V environments Up to 20 percent of hosts configured as clusters supplemental datasheet, or, if applicable, the Customer s purchase agreement with HP. 2

3 Prerequisites HP 3PAR StoreServ Data Migration Service does not include required HP 3PAR Storage Installation and Startup Services, which must be purchased separately and performed prior to migration. The Customer must complete the Migration and Host questionnaires as provided by HP and execute all remediation tasks prior to HP s delivery of the migration services. The migration environment must be in a supported configuration. Customer responsibilities The Customer will: Provide a designated primary contact, who is: Responsible for all client aspects of the assigned work efforts Authorized to make all decisions relative to the project, including identification and assignment of client resources Available to and able to interface with HP assigned resources on day-to-day issues throughout the project Authorized to sign status reports, approve consultant hours and approve project changes Able to coordinate work efforts and meeting schedules Ensure that all products associated with the tasks to be performed by HP are ordered and onsite prior to the start of the consulting services and/or the arrival of the consultant onsite Advise HP of any special security, health, and safety matters applicable to the Customer site where the service is to be provided during the pre-engagement review Provide to HP, upon request, any information that HP may reasonably request about the execution of the services Coordinate all required internal/third-party participation and cooperation Assign or make available experienced migration subject-matter and technical experts, upon request or as needed Provide HP with the necessary access to Customer building facilities, computer room facilities, and access credentials for login into all servers, databases, and services for the planning, as required to provide the services Provide a suitable work and meeting area commensurate with the number of onsite HP consultants and Customer subject-matter experts (SMEs) assigned to the analysis, including desks, chairs, telephones, and Internet/HP network access through a virtual private network (VPN) Purchase or provide all hardware, software, licenses, staff, current maintenance contracts, and environments necessary for HP to deliver the service HP will verify that the target HP 3PAR Storage array is installed, configured, and accessible to the appropriate hosts Install any recommended host-based patching or software upgrades, including device drivers, multipathing software, and/or switch firmware, to support the HP 3PAR Storage platform and migration design prior to delivery of the migration services Satisfy all the technical prerequisites identified by the HP service specialist that are needed to successfully complete service delivery; these may include, but are not limited to, cabling, connectivity, and sufficient bandwidth between the source array and the HP 3PAR Storage array HP will work with Customer to verify that the Customer has data recovery plans in place prior to service deployment through established means, such as performing a full backup of the data to be migrated and providing access to this backup data when requested by HP. The Customer is responsible for any execution of such data recovery plans. General provisions/other exclusions General provisions / Other Exclusions This service includes a project management and remediation report Migration toolsets and methodologies are determined by HP. HP assumes that all information provided by the Customer is accurate. HP will collaborate with the Customer to determine acceptable estimates for any information that is not available. HP 3PAR StoreServ Data Migration Service is governed by Hewlett-Packard Company standard terms for professional services. Upon receipt of an acceptable order, HP will contact the Customer within 7 business days to organize service delivery. HP may require up to 30 days to organize resources and begin work. supplemental datasheet, or, if applicable, the Customer s purchase agreement with HP. 3

4 Any work to be performed outside of normal business hours (based on local time) must be requested a minimum of 1 week in advance and approved by HP, and may be subject to additional charges. The onsite/offsite schedule of the HP storage technology consultant will be mutually agreed to prior to the commencement of services. Work hours exclude HP holidays. Services will be performed at the Customer s site or at HP designated offices, as required, over a contiguous period. The scope of this service is limited to the storage capacities, number of servers, deliverables, and services specified in this data sheet. Deliverables are accepted upon delivery. Services are restricted to a single IT environment under the direct day-to-day management of one IT manager in one country. Services will expire at the end of 120 days from the date of purchase if not used. Under no circumstances shall the Customer be entitled to a credit or refund of unused services. Travel will occur during the first morning and last workday of each week for onsite delivery (or as jointly determined by the Customer and HP). Documentation created for this engagement will be available in electronic format created with Microsoft Office. Exclusions to this service include, but are not limited to, the following: Resolution of hardware-related problems encountered during the verification testing process, unless covered by an active HP warranty or an applicable HP Hardware Support agreement Required remediation to attached hosts, operating systems, host bus adapters (HBAs), switches, or storage arrays Application integration or integration of third-party products, backup testing, custom scripting, or peripherals Any services not clearly specified in this document Design or layout of the target HP 3PAR Storage array Any migration other than a 1:1 source-to-target LUN mapping LUN consolidation Implementation or integration of data cloning (business copies) or data replication (remote copies) Services will be performed at the Customer s site or at HP designated offices, as required, over a contiguous period based on a minimum of 10TB per week. Ordering information Any additional tasks not part of the scope of services can be added upon request by contacting HP Technology Services Consulting. Availability of service features and service levels may vary according to local resources, and may be restricted to eligible products and geographic locations. To obtain further information or to order services, contact a local HP sales representative and reference the following product numbers for HP 3PAR StoreServ Data Migration Service: HP 3PAR StoreServ Data Mig 20TB10Svr SVC (H7M68A1) HP 3PAR StoreServ Data Mig 50TB25Svr SVC (H7M69A1) HP 3PAR StoreServ Data Mig 100TB50Svr SVC (H7M70A1) HP 3PAR StoreServ Data Mig 150TB75Svr SVC (H7M71A1) Depending on the point of purchase and requested service-level option, other product numbers may apply. Please consult a local HP representative or HP reseller regarding which product number will best meet your specific needs. For more information For more information on HP Services, contact any of our worldwide sales offices or visit our website at: supplemental datasheet, or, if applicable, the Customer s purchase agreement with HP. 4

5 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty or condition, express or implied, in fact or in law. HP shall not be liable for technical or editorial errors or omissions contained herein. supplemental datasheet, or, if applicable, the Customer s purchase agreement with HP. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. 4AA5-9337ENA, June 2015