Call Control Curriculum Path

Transcription

1 Call Control Curriculum Path C2010 C20 Solution Overview 2 Days Leader Led C2011 C20 Solution Fundamentals 5 Days Leader Led C2015 C20 Solution Fault Management 4 Days Leader Led SST15 Session Server Trunks Provisioning and Maintenance 3 Days Leader Led UXLA37 C20 Universal Translations 5 Days Leader Led MS2K15 Media Server 2000 Series Basic Operations and Administration 1 Day Self Paced mg15k15 - Media Gateway Operations, Administration and Configuration 5 Days Leader Led NPM35 CVoIP: Network Patch Manager 1 Day Leader Led CMPCT15 C20 - Compact Operations and Maintenance 2.5 Days Leader Led MS2K20 Audio Provisioning in a Carrier Voice over IP Network 3 Days Leader Led CALLP25 Advanced Call Processing Tools for Trunks 5 Days Leader Led OSSG20 C20 - OSSGate and Servord+ 1 Day Leader Led IWSPM16 IW SPM IP Operations, Administration, and Maintenance 2 Days Leader Led TRKS20 Carrier Voice over IP Operations - Trunk Group Provisioning 2 Days Leader Led SP2K15 Signaling Platform 2000 Operations Administration and Maintenance 3 Days Leader Led CICM15 C20 - Centrex IP Client Manager/ IP Client Manager Operations and Maintenance 5 Days Leader Led XLA35 C20 - Basic Translations 5 Days Leader Led

2 Call Control Curriculum Path Continued C2011 C20 Solution Fundamentals 5 Days Leader Led CSLAN20 ERS 8600 (CS LAN) Operations and Configuration 4 Days Leader Led VOIP35 Carrier Voice over IP Capacity Planning and Performance Monitoring 3.5 Days Leader Led MS2K21 Packet Media Anchor Provisioning 1.5 Days Leader Led XAC15 DMS SuperNode XA-Core Maintenance 3 Days Self Paced CBM15 C20 - Core Billing Manager (CBM) Operation 3 Days Leader Led IEMS15 C20 - Integrated Element Manager System (IEMS) Operations 2 Days Leader Led XLA36 C20 - Integrated Business Network Translations for SIP, CICM 5 Days Leader Led G910 Media Gateway Basic Overview 4 Hours Self Paced CBM25 C20 - Core Billing Manager (CBM) Advanced Troubleshooting 2 Days Leader Led IEMS25 C20 - SPFS/IEMS Advanced Troubleshooting 4.5 Days Leader Led USP15 Universal Signaling Point (USP) - Operations and Maintenance - Signaling Gateway 3 Days Leader Led C315 Signaling Controller Operations, Administration & Maintenance 2 Days Leader Led atca15 C20 Advanced Telecommunications Computing Architecture (atca) Operations and Maintenance 4 Days Leader Led BCP15 Border Control Point (BCP) Overview, Configuration and Datafill 3 Days Leader Led

3 Maintenance Translations Line Administration 1235W Introduction to VoIP/SIP.5 Days Self-Paced 1235W Introduction to VoIP/SIP.5 Days Self-Paced 1235W Introduction to VoIP/SIP.5 Days Self-Paced 1236F Overview Engineering 1.5 Days Leader Led 1236F Overview Engineering 1.5 Days Leader Led 1237F Line Administration 5 Days Leader Led 0290A System Maintenance 5 Days Leader Led 1238Z Fundamentals of CCS7/AIN/LNP 2 Days Blended OR 1239J Assessment for 1240Z 0297A ISDN PRIOA&M 3 Days Leader Led 1240Z Systems Translations 4 Days Blended OR 1210J Assessment for 0293A 0293A Systems Translations (Hands On) 4 Days Leader Led 0299A Centrex 3 Days Leader Led

4 Call Control Curriculum Path Safari C3 SC310 Safari C3 Basic Overview 2 hours Self Paced SC311 Safari C3 SafariView and CLI Overview 2 hours Self Paced SC315 Safari C3 Operations Admin, Maint, Config and Provisioning 5 Day Leader Led SC335 Safari C3 Translations 2 Day Leader Led SC325 Safari C3 Advanced Provisioning and Fault Management 2 Day Leader Led

5 atca15 C20 Advanced Telecommunications Computing Architecture (atca) Operations and Maintenance Welcome to course atca15, C20 Advanced Telecommunications Computing Architecture (atca) Operations and Maintenance. The purpose of this course is to provide knowledge and understanding about the C20 Solution for Voice over IP (VoIP) Networks. This course will focus on the ATCA\VSE platform and how it is configured and maintained in the context of the C20 solution. This course is designed for personnel responsible for maintaining the ATCA\VSE shelf in the C20 environment. Key Topics: C20 Purpose Hardware Architecture Software Architecture Switching and Routing Function User Interfaces Fault Management Tasks Performance Management Tasks Routine Maintenance Tasks Software Patching Backup and Restore Security Architecture Upon completion of this course, you will be able to: Define the C20 purpose. Define the C20 hardware architecture. Define the C20 software architecture. Describe the C20 switching and routing functions. Navigate the C20 user interfaces. Perform C20 fault management tasks. Perform C20 performance management tasks Perform C20 routine maintenance tasks. Describe the C20 software patching Describe the C20 backup and restore procedures. Discuss C20 security management procedures Prerequisite Skills: This course assumes that the student has a working knowledge of L2 switching and L3 IP routing.

6 C2011 C20 - Solution Fundamentals Course Length and Delivery Method 4 Days Leader Led

7 C315 Signaling Controller Operations, Administration & Maintenance This 2-day Leader-Led C315 Signaling Controller Course is geared toward Operations and Administrators personnel who require an understanding of the C3 Signaling Controller. A post course knowledge assessment will be administered on the last day of class. A minimum score of 85% or better is needed to continue onto any of other C3/G9 courses. This course is intended for anyone requiring a basic understanding of the Operation and Administration of the C3 Signaling Controller. Key Topics: Overview of the Element Management System (EMS) Graphical User Interface (GUI) System hardware and software on the C3 controller System Administration and applications System Status reporting tools Upon completion of this course, you will be able to: Identify and describe C3 components Define operational roles Identify and describe hardware and software interactions Discuss architecture and redundancy Discuss system security Discuss billing management Prerequisite Skills: Enrollees are also expected to have a basic understanding of switching and networks

8 The G910 Media Gateway Basic Overview, which is 4 hours in length, is intended as an overview to the G9 product line, architecture, features, capabilities and physical equipment for the G9 in both Class 4 and Class 5 offices. It is divided into five lessons which provide a basic understanding of the components that make up the G9 Media Gateway. After completion of the CBT, a final test is presented. The user must achieve an 85% score or better to achieve a passing grade and credit for completing this course. The user must have a passing grade to enroll in any other G9 courses A pre-course knowledge assessment will be administered on the first day of class to make sure the pre-requisites have been met. A minimum score of 85% or better is required to continue on with the C315 Course! Course Length and Delivery Method 2 Days Leader Led

9 BCP15 Border Control Point (BCP) Overview, Configuration and Datafill Border Control Point (BCP) Overview, Configuration and Datafill provides an explanation of the general purpose and hardware layout of the Border Control Point 7100 (original platform utilizing the SAM-16 shelf) and the Border Control Point 7200 (utilizing the IBM Blade Center-T hardware platform). It also provides demonstration of how to configure and upgrade the each BCP platform. Additional information is provided to explain how to query and administer operational measurements, logs and alarms. Managers, technicians, network operations personnel Key Topics: see course objectives Upon completion of this course, you will be able to: Define the primary functions of the Border Control Point Series 7000 in the Succession Network Define what part the Border Control Point plays in a sample Carrier Voice over IP call flow Define the hardware components of a Border Control Point 7100 shelf/node Define the hardware components of a Border Control Point 7200 Blade Center-T shelf/node Define how to configure and upgrade of both Border Control Point Series 7000 hardware platforms Define how to query and administer Alarms, Logs and Operational Measurements generated in a Border Control Point Series 7000 as well as the additional element managers of the BCP Prerequisite Skills: Familiarity with TCP'IP and data fundamentals Familiarity with network principles C2011 C20 - Solution Fundamentals 3 Days Leader Led

10 CICM15 C20 - Centrex IP Client Manager/ IP Client Manager Operations and Maintenance CVoIP Centrex IP Client Manager/ IP Client Manager (IPCM) Operations and Maintenance covers the functions, features, hardware, user interfaces, software requirements, call flows, and client terminals. It also includes multiple configuration tasks for Virtual Media Gateways, terminals, and users. The use of profiles to manage users and adjust quality of service variables is also covered. This course is designed for personnel responsible for configuring, provisioning and maintaining the Centrex IP Client Manager / IP Client Manager in a C20 solution. Key Topics: Centrex IP Client Manager-IP (CICM)/ IP Client Manager (IPCM) Overview CICM/IPCM Call Flows CICM/IPCM Hardware CICM/IPCM User Interfaces CICM/IPCM Virtual Media Gateway CICM/IPCM Configuration of Users and Profiles CICM/IPCM Client Terminal Configuration CICM/IPCM Basic Maintenance Optional: CICM/IPCM UNIStim Security Optional: CICM/IPCM Subscriber Mobility Optional: SAM21 Management Optional: Introduction to Quality of Service Upon completion of this course, you will be able to: Define the purpose and scope of the CICM/IPCM and how it fits into GENBANDS Voice over IP network. Define the IP protocols used in CICM/IPCM signaling and media streams and how those protocols are applied in a CICM/IPCM call flow. Describe the hardware components required to implement CICM/IPCM. Demonstrate the user interfaces required to implement and maintain CICM/IPCM. Describe what the CICM Virtual Media Gateway. Demonstrate the process of configuring CICM/IPCM users and user profiles. Demonstrate the process for configuring CICM/IPCM Client Terminals. Define the steps required to perform basic maintenance on CICM Gateway and CICM Element Manager cards. Optionally define the purpose and configuration of UNIStim Security in a CICM/IPCM network.

11 Optionally define the purpose and implementation strategy for the CICM/IPCM Subscriber Mobility feature. Optionally identify key information in the SAM21 Manager screens for the Shelf Controller cards. Optionally define the purpose and configuration of Quality of Service in a VoIP network. Perform end of course exercises. Prerequisite Skills: A working knowledge of the C20 and provisioning, including a familiarity with Centrex features. C2011 C20 - Solution Fundamentals 5 Days Leader Led

12 IWSPM16 IW SPM IP Operations, Administration, and Maintenance This course addresses the functionality of the Interworking Spectrum Peripheral - IP Module for Succession. This course addresses the hardware, connectivity and functionality. It also addresses MAP level commands, alarms, logs, and OMs associated with the IW SPM IP Module. The audience for this course is maintenance personnel responsible for the operation, administration and maintenance of IW SPM IPs in a Succession network. Others who will benefit from this training are those responsible for second level support (for example NOC, ESAC, TAS/ETAS, NMC). Key Topics: IW SPM IP network elements Hardware configuration IW SPM IP components and functionality Alarm strategy IW SPM table datafill MAPCI Carrier Screen Usage Identify the role of the IW SPM IP in the Succession network Identify the hardware configuration of a IW SPM IP Identify the functionality of the IW SPM IP and the IW SPM IP components Identify system visual and fault indicators Identify and datafill: - Table MNPRTGRP - Table MNNODE - Table MNSHELF - Table MNCKTPAK - Table MNLINK - Table MNHSCARR Identify and interface with data from the following MAPCI screens: - CEM MAP Screen Usage - OC-3 MAP Screen Usage - DSP MAP Screen Usage - Protection MAP Screen Usage - Spectrum Carrier Hierarchy Understand Carrier Screen Usage Prerequisite Skills: None C C20 Solution Fundamentals 2 Days Leader Led

13 OSSG20 C20 - OSSGate and Servord+ An Introduction to OSSGate and Servord+ provides a brief understanding of the OSSGate server and it s functionality in provisioning and testing CVoIP lines using SERVORD+. This course is designed for anyone that needs to provision CVoIP lines. Key Topics: Introduction to OSSGate; what it is and its physical connectivity Review of Servord; Servord compared to OSSGate s Servord Explanation of OSSGate Servord + ; Server access, Commands and the Construction of Servord+ commands Explanation of the OSSGate's line test interface for the MG9000 Upon completion of this course, you will be able to: Identify OSSGate as an application for CVoIP provisioning and testing Understand differences between OSSGate SERVORD+ and Legacy SERVORD Distinguish OSSGate as part of the C20 Management Tools application Understand OSSGate Connections Define OSS/Telnet Secure and Non-secure connections Recognize commonly used SERVORD+ commands Understand command provisioning for lines using CI and SERVORD + Configure new lines using OSSGate commands Prerequisite Skills: Data entry or Service Order administration skills C C20 Solution Fundamentals 1 Day Leader Led

14 XLA35 C20 - Basic Translations This course assumes you have no previous DMS translations experience. It gives you the ability to create translations that are used to process line-to-line, line-to-trunk, and trunkto-line calls. You will have hands-on practice creating the information necessary to process these call types. Translations engineers and support personnel, maintenance technicians, anyone who needs to understand basic translations for the Voice over IP network. Key Topics: Table Editor Introduction to SERVORD Introduction to Documentation Introduction to Translations TRAVER Syntax Line Tables Standard Pretranslator Screening Tables Code Validation Screening Tables Operator Services Traffic Screening Tables Class-of-Service Screening Tables Local Calling Area Screening Tables Treatment Tables Office Route Tables Trunk Group Tables Announcement Tables Upon completion of this course, you will be able to: Apply Table Editor commands to maneuver, manipulate, and locate information in the data tables. Put phones in service for verification purposes and to identify the appropriate pointer tables for call processing. Explain how to locate procedures in GENBAND documentation. Describe how data tables are used to process the following types of calls: line-toline, line-to-trunk, trunk-to-line Identify the proper syntax for initiating a TRAVER. Describe the purpose of the translations data tables that relate to lines, screening, routing, and trunks. Create datafill used for line-to-line, line-to-trunk, and trunk-to-line translations.

15 Initiate TRAVERs through the Communication Server s translations data tables to verify tuple datafill. Prerequisite Skills: None. C C20 Solution Fundamentals 5 Days Leader Led

16 XLA36 C20 - Integrated Business Network Translations for SIP, CICM This course is designed for personnel responsible for creating or maintaining the translation functions of the C20. This course provides an opportunity for the student to learn the concepts, procedures, and documents necessary to create or maintain the Integrated Business Network (IBN) translation datafill. Students also learn how to troubleshoot incorrect translation datafill by using the tool known as Translations Verification (TRAVER). You will have handson practice creating translations for processing Integrated Business Network (IBN) calls. This course is intended for anyone responsible for creating or maintaining the translations of the C20. Key Topics: Table Editor Introduction to SERVORD Introduction to Documentation TRAVER Syntax Customer Group Tables, Translators, and NCOS Screening Tables and Network Direct Outward Dialing (DOD) Routing Tables and Digit Manipulation Trunk Tables Code Blocking and Replace Selector Conditional Routing, Network Speed Calling, and Authorization Code Upon completion of this course, you will be able to: Describe and apply the Table Editor commands. Apply basic SERVORD commands. Identify documentation for the C20. Identify proper syntax for initiating a TRAVER. Identify and describe Line/Customer Group Tables, Translators, and Network Class of Service (NCOS). Identify and describe Screening Tables and Network Direct Outward Dialing (DOD). Identify and describe Routing Tables and Digit Manipulation. Identify and describe Trunk Tables. Describe Code Blocking and Replace Selector. Describe Conditional Routing, Network Speed Calling, and Authorization Code.

17 Prerequisite Skills: Define basic telecommunication terms Describe a basic call progression C C20 Solution Fundamentals 5 Days Leader Led

18 TRKS20 Carrier Voice over IP Operations - Trunk Group Provisioning This course is designed to help you learn trunk group provisioning in a Carrier Voice over IP solution. The course also introduces you to trunk group concepts that are a part of a Carrier VoIP solution. Covered in this course are ISUP, PRI, PTS, and DPT trunk group types. This course illustrates and describes the implementation of the Media Gateway (MG) trunk gateway (ANSI and ETSI implementations) and Session Server Trunk application. The trunk group data tables involved in a Carrier VoIP solution are essentially the same as the trunk group data tables used in legacy DMS deployments. This course identifies any differences. This course is intended for support staff that already has a good knowledge of DMS 100/250/500 trunk group tables and MAPCI table editor. Key Topics: Overview of different Carrier Voice over IP deployments Network elements that support Carrier Voice over IP trunk groups Media Gateway application to support ISUP, PRI, and PTS trunk groups Session Server application to support DPT trunk groups Gateway Controller responsibility for trunk groups Communication Server trunk group tables Provisioning steps to put trunk groups into service Upon completion of this course, you will be able to: Describe the general similarities and differences between trunk group provisioning in a DMS switch and a Carrier Voice over IP solution. Provision MG trunk groups. Provision Session Server DPT trunk groups. Prerequisite Skills: Good knowledge of DMS 100/250/500 trunk group tables and MAPCI table editor. C C20 Solution Fundamentals 2 Days Leader Led

19 CMPCT15 C20 - Compact Operations and Maintenance This course is designed to help you learn the operation, hardware components, and user interfaces (SAM21 Manager, Compact Call Agent Manager, Compact Command Interpreter, and STORM Manager), involved in the C20 Compact. This course also gives you the opportunity to use information generated by individual nodes to identify faults. This course is intended for support staff and management that require the knowledge and skills to operate, support, and maintain the C20 - Compact. Key Topics: C20 - Compact purpose SAM21 hardware C20 Compact hardware SAM21 Manager for the Call Agent Compact Call Agent Manager with hands-in exercise Compact Command Interpreter with hands-in exercise STORM Manager Upon completion of this course, you will be able to: Identify the purpose of the C20 - Compact. Identify the components of the SAM21 hardware. Identify the components of the C20 Compact hardware. Access and identify key information in the SAM21 card view screens for the Call Agent cards. Access and navigate the Compact Call Agent Manager. Access and navigate the Compact Command Interpreter. Identify how to access the STORM Manager and explain each of its panels. Prerequisite Skills: Switching knowledge and experience Data basics knowledge Basic knowledge of the components and their main functions in the Voice over IP solution C2011 C20 - Solution Fundamentals 2.5 Days Leader Led

20 CSLAN20 ERS 8600 (CS LAN) Operations and Configuration The purpose of this course is to provide knowledge and understanding about the Ethernet Routing Switch 8600 (ERS 8600) as a Communication Server Local Area Network (CS LAN) for a Voice over IP (VoIP) Network. This course will focus on the ERS 8600 and how it is deployed and configured to support the CS LAN functionally. The audience consists of individuals performing any of the following: Network verification Network surveillance Network analysis Network provisioning support Key Topics: Introduction to the CS LAN ERS 8600 hardware ERS 8600 user interfaces CS LAN physical port configuration CS LAN Layer 2 configuration CS LAN Layer 3 configuration CS LAN VRRP configuration CS LAN VLAN functionality ERS 8600 system configuration in the CS LAN CS LAN maintenance and troubleshooting tools Upon completion of this course, you will be able to: Describe the purpose of the CS LAN. Identify the ERS 8600 hardware used in support of the CS LAN. Navigate the three ERS 8600 user interfaces. Configure ERS 8600 physical port parameters. Configure ERS 8600 Layer 2 functionality. Configure ERS 8600 Layer 3 functionality. Configure ERS 8600 VRRP functionality. Identify and configure ERS 8600 CS LAN VLAN functionality. Configure and verify ERS 8600 system functionality and parameters. Use ERS 8600 maintenance and troubleshooting tools. Prerequisite Skills: Working knowledge of data communications networks

21 Basic understanding of IP Basic understanding switching and routing principles Basic understanding UNIX Basic understanding VoIP Networks C2011 C20 Solution Fundamentals 4 Days Leader Led

22 MS2K20 Audio Provisioning in a Carrier Voice over IP Network This course introduces you to the hardware, network topology, protocols, and user interfaces associated with Media Server 2000 (MS 2000) Series components and the Audio Provisioning Server. This course also describes the process of provisioning the Audio Provisioning Server (APS), administering the APS, transferring audio information to the MS 2000 Series, and provisioning tables on the C20. Anyone responsible for administering and managing the APS and MS 2000 Series to support audio in a Carrier VoIP network. Key Topics: Introduction to the Audio Provisioning Server (APS) Administration Call Server Datafill for Audio Audio Segments Audio Sets Audio Sequences Uploading Language Files Audio Variables Summary Upon completion of this course, you will be able to: Understand the role of the APS in the PT-IP and ATM Carrier VoIP Networks. Create administrative objects and their relationships. Upload language audio files into the APS. Upload and import physical audio segments into the APS. Understand Table Datafill in the C20 to support audio and conferencing. Upload audio variables in the APS. Demonstrate audio set provisioning. Demonstrate simple and complex audio sequences. Prerequisite Skills: Basic understanding of Carrier VoIP technology C2011 C20 - Solution Fundamentals MS2K15 Media Server 2000 Series Basic Operations and Administration 3 Days Leader Led

23 MS2K21 Packet Media Anchor Provisioning This course teaches provisioning of the Packet Media Anchor (PMA) in a Session Initiated Protocol (SIP) Network. PMA functionality is demonstrated with SIP trunks and SIP lines. Logs and OMs are used to troubleshoot the PMA. Personnel who are responsible for provisioning the Packet Media Anchor. Key Topics: PMA function in a SIP environment. PMA hardware (MS 2010) description. Call flows and protocols associated with the PMA. Upon completion of this course, you will be able to: Describe the purpose and function of the PMA in a SIP network. Identify the PMA hardware. Identify protocols and call flows associated with the PMA. Identify the correct provisioning of the PMA. Demonstrate the PMA functionality when used with a SIP line call. Demonstrate the PMA functionality when used with a SIP trunk call. Demonstrate how to use Logs and OMs to troubleshoot the PMA (MS 2010). Prerequisite Skills: Knowledge of Session Initiated Protocol (SIP). C2011 C20 - Solution Fundamentals 1.5 Days Leader Led

24 SST15 Session Server Trunks Provisioning and Maintenance This course provides you with the skills and knowledge to install and configure the SIP Gateway Application on Session Server Trunks. You will also learn basic fault and performance management methods. To reinforce learning, you will complete a number of exercises based on the topics covered. This course is designed for individuals responsible for installing and maintaining SIP Gateways in a Carrier VoIP network. Key Topics: SIP protocol Dynamic packet trunking Hardware platform Software architecture Network interfaces and connectivity Understanding Session Server IP addressing Overview of the GUI & provisioning framework Set office parameters for Session Datafill dynamic packet trunks Add DPT gateway controllers Configure Application Parameters Add and Manage Remote SIP Servers Add and Manage SIP-T GWC s Add and Manage Telephony Profiles Add and Manage Access Link Maps Add and Manage SIP Server IP Address Access Control Lists Set specific Remote SIP Server parameters Add and Manage NOA/NPI s to Phone Context maps Add and Manage ISUP to SIP maps Add and Manage SIP Redirection maps Add and Manage ISUP Variant maps Add and Manage Circuit Code assignments Add NCAS links View operational status of the SIP Gateway Application View operational status of the Session Server Trunks platform Perform Session Server Trunks upgrades Implement TLS for secure SIP communications. View security parameters Generate a Self-signed Security Certificate Generate a Certificate Signing request

25 Apply security certificates Display local server certificates Use the SIPTRACE Tool View Operational Measurements CLI Commands Upon completion of this course, you will be able to: Describe the role and function of the SIP Gateway Application on the Session Server. Identify the hardware components required for Session Server Trunks. Demonstrate proper use of the user interfaces required for Session Server Trunks. Datafill Dynamic Packet Trunks used with Session Server Trunks. Perform basic Session Server Trunks configuration. Perform advanced Session Server Trunks configuration. Perform basic fault management of the SIP Gateway Application and the Session Server Trunks platform. Examine advanced fault management tools available for the SIP Gateway Application and the Session Server Trunks platform. Backup, add, and create security certificates for Session Server Trunks. Prerequisite Skills: Basic user interface navigation skills Basic understanding of DMS technology and MAPCI Familiarity with IP and other technology protocols Basic understanding of purpose, hardware, and connectivity of each network component in the PT-IP solution C2011 C20 Solution Fundamentals 3 Days Leader Led

26 MS2K15 Media Server 2000 Series Basic Operations and Administration Media Server 2000 Series Basic Operations and Administration introduces you to the hardware, network topology, protocols, and user interfaces associated with MS 2000 Series components. Maintenance personnel, Tier I and II support personnel, Network managers Key Topics: MS 2000 Series Overview Hardware MS 2000 Series Protocols MS 2000 Series Access and User Interfaces Process Flows Upon completion of this course, you will be able to: Identify the primary functions of the MS 2000 Series system. Identify APS Administration key concepts and terms. Identify APS Audio Management Overview key concepts and terms. Identify the similarities and differences between the MS 2010, MS 2020, and APS hardware platforms. Identify the hardware features of the MS Identify the hardware features of the MS Identify the hardware features of the APS. Identify the protocols used by the MS 2000 Series. Describe how to log into the MS 2000 Series Configuration Tool and the MS 2000 Series Embedded Web Server Utility and access configuration data. Describe the access methods and basic screen layout for the Audio Provisioning Server (APS) graphical user interface. Describe how to login to the C20 Management Tools (CMT) and access MS 2000 Series configuration data. Describe the high level call flow for audio announcements. Describe the high level call flow for conference bridging and 3-way calls. Describe the high level call flow for Lawful Intercept. Prerequisite Skills: Familiarity with telecommunications; an understanding of network fundamentals

27 C2011 C20 - Solution Fundamentals 1 Day Self Paced

28 SP2K15 Signaling Platform 2000 Operations Administration and Maintenance In Signaling Point 2000 (SP2000) Signaling Gateway Operations, Administration, and Maintenance, you'll learn how to manage the SP2000 as a Signaling Gateway (SG). This course is intended for service provider technicians who perform configuration management, security, administration, maintenance, and/or fault management and troubleshooting tasks on an SP2000 Signaling Gateway. Key Topics: Lesson # 1 SP2000 Architecture & Hardware Lesson # 2 SP2000 3U Platform Lesson # 3 SP U Platform Lesson # 4 SP2000 Access Lesson # 5 Platform Configuration Lesson # 6 System Identity Configuration Lesson # 7 Timer-Parm Configuration Lesson # 8 MTP Configuration Lesson # 9 Application Server Configuration Lesson # 10 Security Lesson # 11 Alternate Boot Server Lesson # 12 General Administration Lesson # 13 System Upgrade Lesson # 14 Alarms and LEDs Lesson # 15 Logs Lesson # 16 Operational Measurements Lesson # 17 Maintenance Lesson # 18 Troubleshooting Lesson # 19 MSU Trace Lesson # 20 Message Trace Lesson # 21 Command Line Interface Identify key concepts of the SP2000 architecture. Access and log in to an SP2000. Identify the configurations of the SP2000 to function as an SG. Perform security and administration functions. Perform fault management, maintenance, and troubleshooting tasks. Perform MSU and Message Tracing. Use the SP2000 Command Line Interface.

29 C2011 C20 - Solution Fundamentals 3 Days Leader Led

30 USP15 Universal Signaling Point (USP) - Operations and Maintenance - Signaling Gateway In Universal Signaling Point (USP) - Operations and Maintenance - Signaling Gateway you'll learn how to configure and manage the USP as a Signaling Gateway (SG) This course is intended for service provider technicians who perform configuration management, security, administration, maintenance, and/or fault management and troubleshooting tasks on a USP Signaling Gateway. Key Topics: USP Overview Getting Started Configuration Management Security and Administration Fault Management and Troubleshooting Upon completion of this course, you will be able to: Identify key concepts of the USP purpose, hardware, and basic navigation of the USP Manager Identify key concepts of the USP architecture Install the USP GUI onto a workstation Launch the USP GUI Log into a site Add a site Determine configuration data needed for the USP platform system, shelf, and nodes Determine configuration data needed for USP timer-parms Configure MTP linksets, links, linkset groups, and routesets Configure an application server process, application server path, and application server Configure and perform Message Trace tool functions for a signaling gateway Manage users Perform Alternate Boot Server (ABS) tasks Perform general administration functions Describe the procedures to upgrade the USP Monitor and manage alarms, LED, logs, and operational measurements (OMs) Perform maintenance functions for the USP List the tools used to troubleshoot the USP

31 Prerequisite Skills: Basic understanding of System Signaling Seven (SS7) signaling concepts and SS7 network architecture. C2011 C20 - Solution Fundamentals 3 Days Leader Led

32 XAC15 DMS SuperNode XA-Core Maintenance DMS SuperNode XA-Core Maintenance provides leader led hands-in activities, plus an open lab. Participants apply the skills and knowledge acquired during the interactive lecture portion of the course to complete routine and corrective maintenance tasks on the XA-Core in an open- lab environment. Anyone responsible for the maintenance of a DMS SuperNode/SNSE XA-Core office Key Topics: See course objectives Upon completion of this course, you will be able to: Identify the major differences between a DMS SuperNode XA-Core and a DMS SuperNode CM/SLM Identify for the major components of the XA-Core: the shelf location, functions, fault tolerance, C-side relationships, and LED strategy Use XAC subsystem Maintenance and Administration Position (MAP) commands and displays Describe the purpose of XA-Core Tables and interpret their datafill Investigate XAC-related Operational Measurement (OM) groups and logs to identify error occurrences and the associated faulty equipment Use XA-Core storage device utilities and commands, such as: Disk Utility (DISKUT) Disk Administration (DISKADM) Scan File (SCANF) Image Table of Contents Command Interpreter (ITOCCI) Apply XA-Core Reset Terminal fundamentals Perform selected XA-Core alarm clearing, card replacement, and routine procedures using GENBAND Networks technical publications (NTPs) Prerequisite Skills: Basic understanding of telephony. C2011 C20 Solution Fundamentals 3 Days Leader Led

33 VOIP35 Carrier Voice over IP Capacity Planning and Performance Monitoring Carrier Voice over IP Capacity Planning and Performance Monitoring, formerly titled Succession Network Engineering and Capacity Planning for PT-IP & UA-IP, explains the engineering principles and attributes required to design or expand a Succession network to ensure that the resulting network design meets service and reliability requirements. Network performance monitoring concepts and attributes are described to ensure that the network performs as designed. Exercises reinforce design and performance monitoring concepts. Network Engineers Network Planners Sales Engineers Key Topics: CVoIP Network Overview Introduction to Documentation and SEBs Communication Servers Universal Signaling Point (USP) and Universal Signaling Point - Compact (USP - Compact) Ethernet Routing Switch 8600 Inter-Working Spectrum Peripheral Module IP (IW SPM IP) GWC and Service Application Module 21 Next Generation Session Server Media Gateway 3500 Media Gateway Media Gateway 9000 MS 2010 UAS / Service Application Module 16 BCP 7100/7200 Performance Monitoring C20 and GWC MG 9000 MS 2010 BCP 7100/7200 IW SPM IP USP Office Engineering Scenarios CVoIP Trunk Configuration

34 CVoIP Trunk and Line Configuration Upon completion of this course, you will be able to: Describe the purpose of CVoIP network components. Explain how to locate procedures in GENBAND documentation. Identify CVoIP network component capacities. Calculate the quantity of Line and Trunk GWCs. Identify Media Gateway requirements. Describe how to analyze C20 - Compact performance. Describe how to analyze the performance of the GWC. Describe how to analyze the performance of the IW SPM IP. Create a CVoIP Trunk example office. Create a CVoIP Line/Trunk example office. Prerequisite Skills: Data and network engineering concepts Basic understanding of ATM and IP Solid understanding of Voice and Succession solutions. C2011 C20 Solution Fundamentals 3.5 Days Leader Led

35 NPM35 CVoIP: Network Patch Manager The Network Patch Manager (NPM) utility is used to patch selected components of a customer s Carrier Voice over IP (CVoIP) network. CVoIP: Network Patch Manager explains patching generally, followed by an introduction to the NPM and hands-in practice using NPM. Operations and Maintenance personnel Key Topics: How a patch works NPM patching architecture and applications Patching sequence Manual patching using NPM Automatic patching using NPM Troubleshooting Hands-in exercises for patching and troubleshooting Upon completion of this course, you will be able to use NPM from GUI or command line to: launch NPM, retrieve and apply patches remove patches restart devices verify results setup automatic patching troubleshoot patching Prerequisite Skills: Basic knowledge of hardware and software architecture of GENBAND CVoIP networks C2011 C20 Solution Fundamentals 1 Day Leader Led

36 CBM15 C20 - Core Billing Manager (CBM) Operation The Core and Billing Manager (CBM) is the network management system for the Communication Server. The Core and Billing Manager Operations course covers the operations, maintenance, administration, and troubleshooting of the CBM. This course also covers CBM applications support and configuration (including billing) for the Communication Server. Those responsible for supporting network element support applications as well as billing in the Succession environment Key Topics: CBM purpose CBM hardware CBM software CBM user interface CBM maintenance and administration CBM fault management CBM high speed logs CBM file transfer CBM operational measurements CBM applications CBM billing interface CBM billing configuration CBM billing records CBM billing fault analysis Upon completion of this course, you will be able to: Describe the purpose and function of the CBM. Identify the CBM hardware platform. Define the CBM software platform. Work with the CBM interfaces and tools. Maintain user IDs for the CBM. Identify faults and troubleshoot problems on the CBM. Configure log collection and delivery on the CBM. Transfer files between the CBM and other network elements. Configure operational measurements collection and transfer. Understand the key applications that are supported by the CBM. Work with the billing application. Configure the billing application.

37 Search and view billing records. Analyze billing faults on the CBM. Prerequisite Skills: Basic Knowledge of DMS C2011 C20 - Solution Fundamentals 3 Days Leader Led

38 CBM25 C20 - Core Billing Manager (CBM) Advanced Troubleshooting This course provides the customer with commands and tools to aid in troubleshooting the CBM. Common executable commands and scripts are taught along with hands-in exercises to reinforce learning. CBM backup and restore is used to restore system data. CBM 850 High Availability commands are covered as well as the differences between the CBM 800 and CBM 850. You will learn to manage CBM using the NPM installed on the CBM 800. In addition, you are introduced to the process of transitioning from the SDM to the CBM 850 for wireline packet solutions. The intended audience is for Tier II or Tier III personnel who are responsible for troubleshooting the Core Billing Manager. Key Topics: Key Topics: CBM Common Troubleshooting Commands CBM Backup & Restore and Unix Commands High Availability Server Commands (CBM 850) CBM 800 with Network Patch Manager (NPM) Transition Mode Billing (TMB) Basics Upon completion of this course, you will be able to: Identify common commands and methods of gathering data to aid in troubleshooting the CBM Identify ways to transfer files securely Identify and correct disk problems Identify ways to determine Ethernet link conditions Add a user capable of executing backups other than the root user Perform a full system backup and restore Save and restore an archive of non-backed up files Execute UNIX commands in support of a backup and restore Identify the crossover Gigabit Ethernet links on the rear of the chassis that are used to keep the units in sync Execute HA cluster configuration related commands Identify physical differences between the CBM 850 and 800 Compare operational differences between an SDM and a CBM 800 Manage patches for a CBM Identify the stages and commands used in transition from SDM to CBM

39 Prerequisite Skills: Understanding of UNIX commands. C2011 C20 - Solution Fundamentals CBM15 C20 - Core Billing Manager (CBM) Operation 2 Days Leader Led

40 IEMS15 C20 - Integrated Element Manager System (IEMS) Operations Integrated Element Manager System (Integrated EMS) Operations covers basic Integrated EMS operations including alarms, logs, performance management, launching applications, administration, and topology management. It also covers topics related to system administration and management of the IEMS network management system. Lab exercises help to reinforce the course topics. Personnel responsible for supporting network elements and managers in the Carrier Voice over IP environment. Key Topics: Overview Hardware and Software Clients Alarms and Logs Performance Management Application Launching Topology Management Administration Upon completion of this course, you will be able to understand and interpret: The Integrated EMS Application and its functionality Both the Integrated EMS JWS and Web based clients Alarms, events, and logs How to configure the collection of and viewing performance data for network elements How to launch CLI and GUI based applications for accessing network elements How to perform topology management operations on the Integrated EMS How to perform administrative tasks in support of the Integrated EMS application and environment Prerequisite Skills: - None C2011 C20 - Solution Fundamentals 2 Days Leader Led

41 IEMS25 C20 - SPFS/IEMS Advanced Troubleshooting This course provides students with scenario-based problems for troubleshooting the most common SPFS and IEMS fault conditions. The appropriate NTP will be referenced, when applicable, during the course. A standalone training lab will be used for some student hands-on exercises. The standalone lab consists of a two n240 servers configured with SPFS and IEMS applications. This course is intended Tier II/III NOC level engineers responsible for troubleshooting SPFS and IEMS. Key Topics: For each of the following fault conditions, students will learn how the fault condition is manifested, associated probable cause(s), and steps (including tools/commands) used to isolate and resolve the problem: High disk usage Cluster is out of sync Secure Socket Layer (SSL) authentication certificate issue Faulty disk drive High CPU usage Tomcat as it applies at the SPFS level Unsuccessful backup Configuration issues Unable to eject CD ROM Centralized Security Server related issues Duplicate user account information (the same user names/user IDs exist in the local UNIX level and at the Centralized Security Server level) A specific user is unable to log into the IEMS GUI with their assigned user ID and password The IEMS GUI is not performing the functions expected by a specific end user. Multiple users are unable to log into the IEMS GUI Slow system response time Remote authentication Single Sign ON (SSO) failed Scenario-based troubleshooting questions and exercises will be included to provide students with practical application of the knowledge and skills taught in this course. Students will be: Presented with network symptom/manifestation for common SPFS and fault IEMS conditions.

42 Prerequisite Skills: Asked to apply the troubleshooting knowledge and skills learned in this course to detect, isolate, and resolve the fault condition. Working level knowledge of basic Unix. Working level knowledge of IP networking fundamentals. Speaking level knowledge of protocol fundamentals. C2011 C20 - Solution Fundamentals IEMS15 C20 - Integrated Element Manager System (IEMS) Operations 4.5 Days Leader Led

43 C2015 C20 - Solution Fault Management This course provides you with network-level maintenance-related information and hands-on activities performed in the SN09U PT-IP and UA-IP networks. You will practice basic troubleshooting on the following components: ERS 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Media Gateway 15000, Media Gateway 9000 and Integrated Element Management System. A training lab specification book and network diagrams are used to assist you throughout this course. Operations Maintenance Support personnel Key Topics: Discovery of network topography and connectivity using: Spec books Network diagrams User interfaces Network tools, such as Ping and Trace-route Logs and alarms OSI model Troubleshooting process Basic troubleshooting Upon completion of this course, you will be able to: Discover the hardware, user interfaces, IP addresses, and connectivity for components in the PT-IP and UA-IP networks, using the lab specification book and network diagrams. Use network tools, such as Ping and Traceroute, to verify communication from one component to another. Given access to lab equipment and documentation, locate logs and alarms for the various components. Correlate the OSI model to troubleshooting. Follow the troubleshooting process for maintenance-related issues in the network Give fault scenarios, logs, and alarms and use documentation to troubleshoot and clear faults.

44 Prerequisite Skills: Familiarity with Succession PT-IP and/or UA-IP network Familiarity with IP principles C2011 C20 Solution Fundamentals 4 Days Leader Led

45 C2011 C20 Solution Fundamentals This course provides a detailed introduction to the network concepts and a foundation of knowledge required by those who are planning to support a GENBAND Packet Trunking-IP network. The menu structure of the course is designed to allow you to select only the lessons you want to complete. In the course, you can learn about the hardware layout, networks interconnect and user interfaces for the following CVoIP components: Ethernet Routing Switch 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Audio Provisioning Server, Media Gateway15000 and Integrated Element Management System. The hardware portion of this course is supplemented by a virtual lab tour. There are navigation demonstrations and practices associated with each user interface. This course also includes a conceptual demonstration of a call flow and an introduction to the PT-IP network VLANs. You will learn how to view the key datafill that enables call control messages, bearer traffic and OAM&P messages that can be routed in a PT-IP network. Anyone planning to support a GENBAND Packet Trunking-IP solution Key Topics: Network topography Network component identification and hardware basics Component connectivity User interfaces Call flow: ISUP on MG15000 to ISUP on MG15000 CallP VLAN Signaling and bearer paths to support ISUP on MG15000 OAM&P VLAN OAM&P paths Upon completion of this course, you will be able to: Describe the purpose, hardware, and connectivity of each network component in the PT-IP network. Demonstrate access to and basic navigation of the user interfaces. Describe the progression of a sample call flow through the PT-IP network. Identify the hardware and key IP provisioning that enables call control messages and bearer traffic to be routed between network components in the PT-IP network. Identify the hardware and key IP provisioning that enables OAM&P messages to be routed between network components in the PT-IP network

46 Prerequisite Skills: Basic understanding of DMS technology and MAPCI Understanding of IP and ATM concepts 5 Days Self Paced

47 CALLP25 Advanced Call Processing Tools for Trunks This course provides practice on network component tools while emphasizing the gathering of key data which can be used to troubleshoot call processing for trunks and trunk gateways in the CVoIP environment. You will learn the network topology, components and protocols to support MG hosted trunks, plus SIP/SIP-T Trunks. A variety of call paths are viewed including scenarios which involve the PMA and the BCP. You will understand the resource relationship between the assigned trunks in the Communication Server, their associated Gateway Controllers and their gateway endpoints. The Session Server Trunk GUI and CLUI/CLI tools are introduced to discover relevant IP addressing, to locate key data and to capture call flow messages. The CMT/GWC Protocol trace tool is introduced to capture a variety of protocols as determined by the call scenario. H.248, SIP/SIP-T, GCP and PPVM protocols are explored as they relate to captured messages and to the phases of line to trunk calls in the CVoIP environment. Activities are included to reinforce all the concepts introduced in this course. Tier II/III and NOC level engineers responsible for troubleshooting the CVoIP solution. Key Topics: Base network topologies, signaling hops, bearer paths and protocols supporting the CVoIP line environments involving the MG and the Session Server Trunks gateways. Key ERS 8600 commands to discover IP addresses, MACs and ports associated with the components supporting the call environment. Access of key data resources across the following components in support of the CVoIP line call environment: Communication Server Trunks GWCs Session Server Trunks MG Packet Media Anchor (PMA) Border Control Point (BCP) Tools to capture key data and call messages: CallTrak/MSGTRACE GWCAdmin Protocol Trace SST CLUI capture tools MG DS0 Visibility tool Discussion of protocols supporting trunks call environment and the information flow between protocols for the call phases. Protocols include: PPVM - Peripheral Processor Virtual Machine

48 H.248 GCP - Generic Call Processing SIP / SIP-T - Session Initiation Protocol / Session Initiation Protocol-Trunks Upon completion of this course, you will be able to: Describe base topology, signaling hops, bearer paths and protocols supporting various call path scenarios within the CVoIP environment supporting the MG and the Session Server Trunks (SST), plus other trunk gateways. Describe the various CSLAN VLANS needed to support the CVoIP environment and use key ERS 8600 commands to identify VLANS, associated ports, MAC and IP addresses for components relevant to the network call processing environment. Use data gathering tools in the Communication Server and the Gateway Controller to locate connectivity information and other key data in support of call processing. Access and capture key data across the SST gateway, the related GWC and the Communication Server in support of connectivity and troubleshooting the SIP trunks environment in the CVoIP network. Use capture tools provided in the SST CLI/CLU to collect and view SIP/SIP-T messages and Call Processing data. Interpret key fields within SIP and GCP messages captured by trace tools in the SST gateway and associate these messages to the basic phases of a SIP-T call. Access the CallTrak utility in the Communication Server to trace data during active calls with the CallTrak tools MSGTRACE and PGMTRACE. Interpret key fields within PPVM messages captured by the CallTrak MSGTRACE tool, and align the PPVM messages with the basic phases of a SIP-T trunk call. Access the CMT and GWC to perform a Protocol Trace capturing protocol messages found in the CVoIP call processing environment, and display the captured data using the WireShark utility. Interpret key fields within GCP messages captured by the Protocol Trace tool and align the SIP_T messages with the basic call phases of a SIP-T trunk call. Access and capture key data across the Communication Server and the related GWC in support of connectivity and troubleshooting the TDM trunks environment in the CVoIP network. Access and capture key data across the MG in support of connectivity and troubleshooting the TDM trunks environment in the CVoIP network. Identify and define individual components that define an endpoint and use selected tools to display nodes, terminal identifiers and endpoints for the MG Interpret key fields within PPVM messages captured by the CallTrak MSGTRACE tool, and align the PPVM messages with the basic phases for calls hosted off of the MG Interpret key fields within H.248 messages captured by the Protocol Trace tool and align the H.248 messages with the basic call phases of a trunk call hosted off of the MG Describe the call flow and basic rules supporting BCP insertion for calls involving SIP Trunks. Access the BCP mptool to extract key data supporting BCP blade connectivity and call processing. Describe the PMA topology and access the tools to identify key data across the PMA, its Element Manager and related Gateway Controller in support of connectivity and troubleshooting the CVoIP trunk call processing environment.

49 Prerequisite Skills: Protocol Fundamentals IP Fundamentals UNIX Fundamentals C2011 C20 - Solution Fundamentals C2015 C20 - Solution Fault Management MG15K15 - Media Gateway Operations, Administration and Configuration SST15 - Session Server Trunks Provisioning and Maintenance 5 Days Leader Led

50 C2010 C20 - Solution Overview This course is designed to introduce to the student to the components in the GENBAND VoIP C20 solution. Each component will be discussed to show its role in the C20 solution, its hardware identified and user interfaces introduced. It does not provide advanced, technical or configuration information. This course is designed for managers, administrators and anyone needing an overview of the GENBAND C20 Solution. Key Topics: Overviews of: The Compact C20 network view Third Party Core SAM21 Element Manager Gateway Controllers Gateway Controller Element Manager Storage Management CICM (Centrex IP Client Manager) & RTP MP (Real Time Protocol Media Portal) SuperNode Data Manager A minor discussion of relevant Gateways including Passport Packet Voice Gateway, MTA, mediatrix. Introduction to Passport 8600 Universal Signaling Point (USP) USP lite (also USP Compact) Universal Audio Server SIP trunks Description of 2 examples of Call Flows At the end of the course the students will be able to: Identify the components in the C20 solution. Identify the components roles in the C20 solution. Identify hardware of components in the C20 solution. Identify the user interfaces associated with the components in the C20 solution. Identify components involved in basic call scenarios. Prerequisite Skills: Basic telephony knowledge

51 Basic understanding of IP 2 Days Leader Led

52 C2011 C20 - Solution Overview This course provides a detailed introduction to the network concepts and a foundation of knowledge required by those who are planning to support a Nortel Packet Trunking-IP network. In the course, you will learn about the hardware layout, network interconnect and user interfaces for the following CVoIP components: Ethernet Routing Switch 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Audio Provisioning Server, Media Gateway15000 and Integrated Element Management System. This course also includes a conceptual demonstration of a call flow and an introduction to the PT-IP network VLANs. You will learn how to view the key datafill that enables call control messages, bearer traffic and OAM&P messages that can be routed in a PT-IP network. Anyone planning to support a Nortel Packet Trunking-IP solution Key Topics: Overviews of: Network topography Network component identification and hardware basics Component connectivity User interfaces Call flow: ISUP on MG15000 to ISUP on MG15000 CallP VLAN Signaling and bearer paths to support ISUP on MG15000 OAM&P VLAN OAM&P paths At the end of the course the students will be able to: Describe the purpose, hardware, and connectivity of each network component in the PT-IP network. Demonstrate access to and basic navigation of the user interfaces. Describe the progression of a sample call flow through the PT-IP network. Identify the hardware and key IP provisioning that enables call control messages and bearer traffic to be routed between network components in the PT-IP network. Identify the hardware and key IP provisioning that enables OAM&P messages to be routed between network components in the PT-IP network

53 Prerequisite Skills: Basic understanding of DMS technology and MAPCI Understanding of IP and ATM concepts 5 Days Leader Led

54 C2012 C20 - Solution Overview This course provides a detailed introduction to the network concepts and a foundation of knowledge required by those who are planning to support a Nortel Packet Trunking-IP network. In the course, you will learn about the hardware layout, network interconnect and user interfaces for the following CVoIP components: Ethernet Routing Switch 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Audio Provisioning Server, Media Gateway15000 and Integrated Element Management System. The hardware portion of this course is supplemented by a virtual lab tour. There are navigation demonstrations and practices associated with each user interface. This course also includes a conceptual demonstration of a call flow and an introduction to the PT-IP network VLANs. You will learn how to view the key datafill that enables call control messages, bearer traffic and OAM&P messages that can be routed in a PT-IP network. Anyone planning to support a Nortel Packet Trunking-IP solution Key Topics: Overviews of: Network topography Network component identification and hardware basics Component connectivity User interfaces Call flow: ISUP on MG15000 to ISUP on MG15000 CallP VLAN Signaling and bearer paths to support ISUP on MG15000 OAM&P VLAN OAM&P paths At the end of the course the students will be able to: Describe the purpose, hardware, and connectivity of each network component in the PT-IP network. Demonstrate access to and basic navigation of the user interfaces. Describe the progression of a sample call flow through the PT-IP network. Identify the hardware and key IP provisioning that enables call control messages and bearer traffic to be routed between network components in the PT-IP network. Identify the hardware and key IP provisioning that enables OAM&P messages to be routed between network components in the PT-IP network

55 Prerequisite Skills: Basic understanding of DMS technology and MAPCI Understanding of IP and ATM concepts 5 Days Self Paced

56 UXLA37 C20 Universal Translations This course provides the students with the key skills to implement the datafill required to support a C20 Universal Translations scheme. The course is instructor led with a high degree of practical content and student activity. Personnel responsible for the initial datafill and database management of C20 Universal Translations. Key Topics: Centrex Translations overview Trunk group tables Route tables Universal Translations overview Universal Translations datafill Call Control and Universal Screening datafill On successful completion the student will be able to: Explain the function of a customer group and datafill customer group tables Describe the function of trunk tables and datafill trunk groups Describe the function of the route tables and datafill route lists using appropriate selectors Describe the function of Universal Translations tables Apply Universal Translations to resolve - Line to Trunk - Trunk to Line -Line to Line calls -Trunk to Trunk calls Describe screening of CLI s in Universal Translations and the use of White v Black lists. Datafill Tables to screen CLI s in Universal Translations Datafill Tables to screen calls using Call Control and Universal Screening Use TRAVER and TRANSVER to verify correct call routing through translations Prerequisite Skills: Knowledge and basic understanding of Centrex Translations is desirable. C2011 C20 - Solution Fundamentals 5 Days Leader Led

57 CALL CONTROL Note: Please visit our training partner website at or contact one of our Innovatia Training Specialists at They will help you develop a general training path suited to your needs. 0290A C15 System Maintenance The C15 System Maintenance, 0290A, course is an instructor led classroom and lab course. Completion of this course provides the learner with the skills required to perform maintenance activities on the C15 system. Topics include the Core Controllers, IP Switching Fabric, SIP Lines, SIP Trunks, CCS7, AIN, and LNP. The lab exercises equip the learner to conduct maintenance activities and perform troubleshooting procedures. Course 0290A is intended for anyone responsible for maintenance on the C A is intended for those personnel who require the hands-on training required to perform maintenance activities on the C15 system. Upon completion of this course the student will be able to: Use appropriate documentation and trouble-shooting techniques to clear faults in a C15 office Verify the Ethernet physical layer connections between C15 components, including color coding Identify cables connecting from the Rear Transition Modules (RTMs) to TDM equipment Configure alarm points in a C15 office, which requires making configuration changes in the Net Guardian Troubleshoot problems with configuring VoIP lines and trunks Use Translations Verification (TRVR) to troubleshoot call processing troubles Locate and clear CCS7 faults Locate and clear AIN / LNP faults List the built-in Test Tools that are in the C15 Use the PASS program to review previous input/output

58 Describe the use of Operational Measurement printouts as a troubleshooting tool Perform an Update (UPDT), backup of recent data changes Perform a System Reload Perform an Remote Generic Upgrade Prerequisite Skills: Knowledge and basic understanding of IP technology. 1235W Introduction to VoIP and SIP or equivalent knowledge 1236F Overview/Engineering (1.5-day Facilitated elearning) 30 hours Leader Led 0293A C15 System Translations Course 0293A provides the skills required to perform translations activities on the C15 system, including: modifying data for intra-office calls (TDM and SIP); inter-office outgoing calls including equal access (ISUP and SIP); inter-office incoming calls (ISUP and SIP); inter-office tandem calls including equal access (ISUP and SIP); as well as configuring CLASS and AIN/LNP. This course includes lecture and hands-on activities in a classroom context. The hands-on activities include configuring VoIP phones and making test calls to verify/prove the changes that are made in translations. Course 0293A is intended for anyone responsible for performing translations on the C15. After completing this course, the student will be able to: Add, modify, and query all the databases and translators for: o Intra-office calls (TDM and SIP) o Inter-office outgoing calls including Equal Access (EQA) (ISUP and SIP) o Inter-office incoming calls including Equal Access (EQA) (ISUP and SIP)

59 o Inter-office tandem calls including Equal Access (EQA) (ISUP and SIP) Configure CLASS in a C15 office Configure AIN/LNP in a C15 office Prerequisite Skills: A basic understanding of basic telephony including digital concepts Course 1235W Introduction to VoIP/SIP or equivalent knowledge Course 1236F Overview-Engineering (1.5-day Blended Learning) Course 1238Z Fundamentals of CCS7-AIN-LNP (2-day Blended Learning) with an 60% pass mark, or equivalent knowledge with an 60% pass mark in the assessment pre-test 1239J Course 1240Z C15 System Translations (4-day Blended Learning) with an 60% pass mark, or equivalent knowledge with an 60% pass mark in the assessment pre-test 1210J 24 hours Leader Led

60 0297A C15 ISDN PRI OA&M Course 0297A provides the skills required to perform operations, administration, and maintenance activities on the ISDN Primary Rate Interface (PR) in the C15 system. This course includes lecture and hands-on activities. Course 0297A is intended for anyone responsible for maintenance or translations on the C15. Telephone company personnel responsible for engineering, maintaining, and implementing ISDN functionality on the C15 Internal Nortel personnel responsible for supporting ISDN services on the C15 Upon completion of this course you will be able to: Define ISDN PRI, identify its capabilities, and explain how it works Identify the ISDN PRI hardware architecture Identify the ISDN PRI hardware components including the Port Module, PRI Span Line, and Packet Handling Interface Identify the National ISDN terms associated with customer premises equipment Perform switch maintenance tests using appropriate Operations, Administration, Maintenance, Provisioning (OAMP) programs Configure ISDN PRI interfaces Demonstrate how to modify and delete an ISDN PRI interface Identify how Bearer Capabilities are used in ISDN call routing Demonstrate how to assign bearer and PRI routes for ISDN call routing Demonstrate how to establish a B-channel for packet processing Identify what drives call processing for ISDN PRI Identify operational measurements for ISDN PRI Demonstrate the use of an ISDN test set to verify bearer capabilities and functionality of an ISDN interface Prerequisite Skills: Course 0290A C15 System Maintenance 24 hours Leader Led

61 0299A C15 Centrex Course 0299A provides instruction on how to implement Centrex features in the C15. Course content will include both configuring the C15 for TDM lines and VoIP lines, as well as setting up telephones. This course includes lecture and hands-on activities. The hands-on activities include configuring VoIP phones and making test calls to verify that translations data fill and telephone configurations are correct. Course 0299A is intended for anyone responsible for configuring Centrex on the C15. Upon completion of this course you will be able to: Explain the functions and use of the C15 MDC system and station features Describe the interactions of various system and stations features Define Centrex groups Configure Centrex lines, both TDM and VoIP Participate in effective hands-on feature and terminal demonstrations Effectively analyze customer needs in order to provide the appropriate MDC feature information for configuring Centrex groups and lines Prerequisite Skills: Course 0293A C15 System Translations 18 hours Leader Led

62 1235W - Introduction to VoIP and SIP Course 1235W is an interactive self-paced course with mentor help desk support and 24/7 technical support. Course 1235W covers the fundamental aspects of VoIP and SIP. This course provides the learner with foundational prerequisite VoIP and SIP knowledge. Technicians, network professionals and managerial staff, and anyone who requires a basic understanding of VoIP and SIP. This course provides the learner with foundational prerequisite VoIP and SIP knowledge. Prerequisite Skills: 4 hours self paced

63 1236F C15 Overview/Engineering Course 1236F is delivered via the Internet as Live Online Centra classroom sessions (Facilitated elearning). The learner is provided with a comprehensive overview of the C15 system including how the C15 fits into the network. Other topics include the C15 hardware and software architecture, input/output system, password security, documentation, as well as the available services and features. Course 1236F consists of two approximately 4-hour Live Online Centra classroom sessions (Facilitated elearning). 1236F is intended for those personnel who require general Overview/Engineering knowledge of the C15. Upon completion of this course you will be able to: Demonstrate a general knowledge of the capabilities, functions, and equipment characteristics of the C15 Determine the equipment needed in the C15 office depending on line and trunk requirements List features and services available on the C15 Explain C15 password security options Describe the input/output system of the C15, including accessing OAMP programs Prerequisite Skills: A basic understanding of basic telephony including digital concepts, and a basic understanding of Data Networking including Voice over the Internet (VoIP) is helpful but not absolutely necessary. 8 hours Self-Paced

64 1237F C15 Line Administration Course 1237F is delivered via the Internet as a Live Online Centra classroom session (Facilitated elearning). Course 1237F covers the steps for configuring subscriber lines, TDM and VoIP, as well as basic information for configuring VoIP phones. Topics include logging into the C15, loading programs, entering commands, using the documentation, and interpreting output messages. Course 1237F is intended for anyone responsible performing administrative tasks on subscriber lines in the C15. Line administration and managerial staff requiring an understanding of the steps for configuring subscriber lines, TDM and VoIP, as well as basic information for configuring VoIP phones. Upon completion of this course you will be able to: Configure subscriber lines Understand basic TDM and VoIP aspects Configure VoIP phones. Prerequisite Skills: A basic understanding of basic telephony including digital concepts, and a basic understanding of Data Networking including Voice over the Internet (VoIP) is helpful but not absolutely necessary. 3 hours Self-Paced

65 1238Z - Fundamentals of CCS7/AIN/LNP Delivered via the Internet, course 1238Z is delivered as a Blended class. It combines selfpaced content with two (2) Live Online Centra classroom sessions (Facilitated elearning). In Course 1238Z, you will learn the fundamental aspects of CCS7, AIN, and LNP. This is a prerequisite course for the System Translation course 1240Z. Course 1238Z consists of approximately 8 hours of self-paced Web elearning and two 2-hour Live Online Centra classroom sessions (Facilitated elearning). Completion of this course allows learners to demonstrate their knowledge of the 1240Z prerequisites with respect to CCS7/AIN/LNP. A minimum score of 60% is required to pass the post-assessment test prior to enrollment in course 1240Z. Course 1238Z is Intended for those personnel responsible for provisioning or maintaining a CCS7/AIN/LNP Service Switching Point, and for those learners wishing to enroll in 1240Z C15 Translations. Students who pass 1238Z with 60% or more can enroll in 1240Z. Upon completion of this course you will be able to: Identify the purpose, functions, and components of the Common Channel Signaling 7 (CCS7) Network Identify CCS7 protocol Identify the purpose and functions of signaling units in CCS7 protocol Identify the purpose and functions of network addressing, point code routing, subsystem routing, and global title translations Identify the signaling network management functions of the Message Transfer Part (MTP) Identify the signaling network management functions of the Signaling Connection Control Part (SCCP) Identify the trunk signaling functions of the ISDN User Part (ISUP) in CCS7 protocol Identify the function of the Transaction Capability Application Part (TCAP) in CCS7 protocol Explain AIN functions, capabilities and architecture Describe how AIN uses TCAP messages (query, response, conversation, abort and unidirectional) to communicate with the SCP Describe AIN call processing concepts (Basic Call Model BCM, Trigger Detection Points TDP, Trigger Types and call processing sequence Explain why Local Number Portability was developed and how it impacts the key industry service providers Explain how LNP fundamentally changes the signaling and routing of local calls Explain the function of the Location Routing Number

66 Identify the role of each LNP switch Identify modifications to ISUP messages Describe the basic LNP call walkthrough Prerequisite Skills: A basic understanding of basic telephony including digital concepts, and a basic understanding of Data Networking including Voice over the Internet (VoIP) is helpful but not absolutely necessary. 8 hours Self-Paced and 4 hours of Leader Led

67 1240Z C15 System Translations Delivered via the Internet, course 1240Z is delivered as a Blended class. It combines selfpaced content with two (2) Live Online Centra classroom sessions (Facilitated elearning). In Course 1240Z, the student will learn the fundamental aspects of C15 translations, including tracing and modifying data for intra-office calls (TDM and SIP), inter-office outgoing calls including equal access (ISUP and SIP), inter-office incoming calls (ISUP and SIP), interoffice tandem calls including equal access (ISUP and SIP), as well as configuring CLASS and AIN/LNP. Course 1240Z consists of approximately 20 hours of self-paced Web elearning and two 2-hour Live Online Centra classroom sessions (Facilitated elearning). Completion of this course allows learners to demonstrate their knowledge of the 0293A prerequisites with respect to C15 translations. A minimum score of 60% is required to pass the postassessment test prior to enrollment in course 0293A. Course 1240Z is intended for anyone responsible for completing any portion of the initial input data and switching personnel responsible for office translations on the C15. Completion of this course allows learners to demonstrate their knowledge of the 0293A prerequisites with respect to C15 translations. After completing this course, the student will understand the theory relating to: Add, modify, and query all the databases and translators for: o Intra-office calls (TDM and SIP) o Inter-office outgoing calls including Equal Access (EQA) (ISUP and SIP) o Inter-office incoming calls including Equal Access (EQA) (ISUP and SIP) o Inter-office tandem calls including Equal Access (EQA) (ISUP and SIP) Process for configuring CLASS in a C15 office Process for configuring AIN/LNP in a CS 1500 office Prerequisite Skills: A basic understanding of basic telephony including digital conceptscourse 1235W Introduction to VoIP/SIP or equivalent knowledge Course 1236F Overview-Engineering (1.5-day Blended Learning)

68 Course 1238Z Fundamentals of CCS7-AIN-LNP (2-day Blended Learning) with an 60% pass mark, or equivalent knowledge with an 60% pass mark in the assessment pre-test 1239J 20 hours Self-Paced and 4 hours of Leader Led

69 SC310 Safari C3 Basic Overview This course provides the students with a basic understanding of the Safari C3 product, hardware and software architecture. Personnel responsible for operating and maintaining a SafariC3. Key Topics: Safari C3 Product Overview Safari C3 Hardware Overview Safari C3 Software Overview On successful completion the student will be able to: Describe the major features of Safari C3 Describe the Class 5 features of Safari C3 Describe the various packet cable components that reside in the Safari C3 Describe where Safari C3 fits within the cable packet environment Describe the hardware components of the Safari C3 Describe the functionality of each card in the shelf Describe the power and cooling requirements of the Safari C3 Describe the various components of the Safari C3 software Describe where the Safari C3 software resides Describe the Safari C3 initialization process Describe how various cards are used for call flow through the shelf Prerequisite Skills: Knowledge and basic understanding of IP technology. None 2 hours self paced

70 SC311 Safari C3 SafariView and CLI Overview This course provides the students with the basic information needed to understand the SafariView User Interface and CLI command structures. Personnel responsible for operating and maintaining a SafariC3. Key Topics: Safari C3 Overview On successful completion the student will be able to: Access Safari C3 using Telnet Display help text using various commands Describe CLI functionality Understand CLI commands used to perform initial shelf provisioning Add and manage CLI user accounts Describe how SafariView fits within the overall OSS architecture Describe SafariView features and functionality Describe SafariView server and client hardware requirements Describe SafariView server and client interaction with Safari C3 Configure SafariView user accounts Prerequisite Skills: Knowledge and basic understanding of IP technology. None 2 hours self paced

71 SC315 Safari C3 Operations Admin, Maint, Config and Provisioning This course provides the students with the key skills to operate, maintain, configure and provision services on a Safari C3 platform. The course is instructor led with a high degree of practical content and student activity. Personnel responsible for operating and maintaining a SafariC3. Key Topics: Safari C3 Overview Redundancy Overview IP Configuration Packet Cable Overview SIP Overview Trunk Interfaces and SS7 Call Processing Announcements Voic Fault Management Performance Management Monitoring Maintenance On successful completion the student will be able to: Describe the functionality of the various hardware and software components of SAFARI C3 Demonstrate proficiency with both the CLI and SafariView Interfaces Configure SAFARI C3 for on-net and off-net Call Processing Configure Subscribers with various call features Configure SAFARI C3 for remote management and fault notification Utilize available troubleshooting tools to quickly identify and resolve common problems Prerequisite Skills: Knowledge and basic understanding of IP technology. SC310 Safari C3 Basic Overview SC311 Safari C3 SafariView and CLI overview 5 Days Leader Led

72 SC335 Safari C3 Translations This course provides the student with translations focused, task-oriented, hands-on training to support fast deployment and cost-effective use of SAFARI C 3. Personnel responsible for translations on the SafariC3. Key Topics: SAFARI C 3 Trunk Interfaces SS7 Stack and TCAP Configuration Major Call Flows Major Call Flows (continued) Number and Route Manipulation Call Processing Tools Call Processing Tools (Continued) Announcements Commercial Services On successful completion the student will be able to: Describe the functionality of the configuration steps for SAFARI C 3 Trunks Configure SS7 Stack, CIC Group and TCAP parameters Configure SAFARI C 3 for on-net and off-net Call Processing Configure SAFARI C3 with to support Number and Route Manipulation translation service. Configure SAFARI C 3 for Announcement Management Configure SAFARI C 3 to support Commercial Services Groups and Hunt Groups. Prerequisite Skills: Knowledge and basic understanding of IP technology. SC310 Safari C3 Basic Overview SC311 Safari C3 SafariView and CLI overview 2 Days Leader Led

73 SC325 Safari C3 Advanced Provisioning and Fault Management The purpose of this three-day course is to teach SAFARI C3 administrators working in the carrier or enterprise environments how to determine and troubleshoot performance issues using any of the available integrated and/or third party tools. The primary focus of this course is to teach the overall process of troubleshooting. It includes the use of best practices, determining performance thresholds, and capturing any of the necessary statistics that SAFARI C3 provides. This course is intended for current professional SAFARI C3 administrators who have one or more years of on-the-job experience administering SAFARI C3 solutions in a carrier or enterprise environment. Key Topics: MGCP Configuration and Troubleshooting SIP Configuration and Troubleshooting SS7 Configuration and Troubleshooting Translation/Routing Table Configuration and Troubleshooting Statistics, Performance Thresholds and Capacity Analysis and Planning Troubleshooting Tools On successful completion the student will be able to: Configure and troubleshoot the different types of MGCP call flows used in the Packet Cable environment. Configure and troubleshoot the different types of SIP call flows used from an SIP endpoint perspective as well as from a SIP trunk perspective. Configure and troubleshoot SS7 links in SAFARI C3. Understand translation and routing table configurations and typical implementations and how they affect the call processing in SAFARI C3. Use troubleshooting tools to diagnose call processing and translation issues within various call flows. Understand relevant statistics and performance thresholds that can be used to help troubleshoot issues within various areas. Use additional troubleshooting tools and techniques to isolate SAFARI C3 issues. Prerequisite Skills: Prior knowledge of SS7, MGCP and SIP Signaling.

74 SC310 Safari C3 Basic Overview SC311 Safari C3 SafariView and CLI overview SC315 Safari C3 Operations Admin, Maint, Config and Provisioning 2 Days Leader Led

75 EDGEWATER EdgeMarc Training Training for Edgewater EdgeMarc devices Training for EdgeMarc devices is provided by Edgewater Networks. To register for training related to EdgeMarc devices, please contact your GENBAND Account Representative for assistance. 1 Day Leader Led