The SErENADE project: Sharing Expertise in Energy Advice across Europe. Catrin Maby

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1 The SErENADE project: Sharing Expertise in Energy Advice across Europe Catrin Maby

2 What is SErENADE? a project to share knowledge and experience in energy advice, partnership of energy advice practitioners from 7 European countries

3 Coordinator: Severn Wye Energy Agency, UK Associazione Rete du Punti Energia, Italy Sofia Energy Centre, Bulgaria Prioriterre,, France Upper Austria Energy Agency West Energy Network, Sweden ZRMK Physics & Civil Engineering Institute, Slovenia Comite de Liaison Energies Renouvelables,, France

4 SErENADE activities: research current state of the art in energy advice provision in Europe report to be available online collect information on methods, materials, results and make freely available through online toolkit publicise these resources & facilitate exchange of experience through the website and online forum

5 Energy advice in Europe report Decision makers Study of energy advice in Europe Dissemination: online forum newsletters presentations conference articles New advice providers Existing advice providers Energy Advice Toolkit

6 Reasons for the project - 1 Significance of advice in enabling achievement of sustainable energy objectives: behavioural change take up of measures full realisation of savings from measures supporting other policy tools: Energy Performance Certification of Buildings Energy End-Use and Services Directive

7 Reasons for the project - 2 Survey of work of European energy agencies, European Commission, 2005: advice provision patchy wide variation in interpretation of what advice is widespread assumption that it is covered Guide to Change, SAVE, 2001: need for better trans-national national exchange of experience on behavioural change

8 Scope of project: definitions agreed Energy advice: deals with any aspect of energy use, efficiency or sources specific to client interaction with client, whether face-to face, phone, post, . e recommendations for action commercially impartial

9 Scope of project: activities linked to advice Awareness-raising raising: Information: engaging interest simple facts bringing clients to advice generalised, not specific supports advice

10 Scope of project: area and target group 27 countries of EU - including new member states Advice to: Households SMEs local authorities

11 Results - overview a minority of countries in Europe have national coverage of free energy advice for households and even less for SMEs most cover renewables as well as energy efficiency, few cover sustainable transport very limited evaluation of results

12 Different categories of energy advice emerging network of local delivery agents, with central coordination centralised, information-orientated energy audits, linked to grants for measures aimed at specific target groups only project based, time limited ad hoc, occasional

13 Free and impartial energy advice programmes with full geographical coverage Czech Republic Denmark France Germany Slovakia Slovenia Sweden UK Upper Austria Walloon (Belgium)

14 France network established Energy Information Centres, 260 advisers energy efficiency, renewables,, sustainable transport free advice to all sectors advice is customer-led over 1m clients p.a., 85% are households

15 Sweden network (re) established 1998 energy efficiency and renewables free for households funded by government through national energy agency - municipalities can apply 200 energy advisers (many part time) cover 290 (all) municipalities

16 Slovenia national energy advisory network licensed advisers, in 35 offices free advice to domestic sector efficiency, renewables 6000 advised directly in 2005, plus awareness evaluation indicates 19% energy savings

17 Germany freephone hotline run by national energy agency, dena: for homes and businesses energy efficiency and renewables National Consumer Organisation gives energy advice: free at regional offices (75,000 in 2005) home survey for fee of 45 (subsidised) for more specialist technical advice (480 in 2005)

18 Netherlands Milieucentraal website: 3,000 visitors daily covers wide range of environmental topics phone and e enquiries also taken, calls per day Meten is Weten scheme loans electricity consumption meters 4000 in circulation, 19,000 households have used them

19 Estonia 75% of population live in large apartment blocks most are owner-occupied, occupied, purchased at low price and/or with vouchers linked to jobs during Soviet time most are district heated advice programme recently established for apartment owners and administrators

20 Poland energy audits as precondition for thermo- modernisation grant auditors are licensed owner pays for audit but can reclaim if approved for grant 99% of measures recommended are implemented

21 Upper Austria federal country, different arrangements in each of 9 regions strong regional energy policy and well resourced energy agency well developed services for homes & businesses, linked into procedures for obtaining subsidies energy efficiency and renewables

22 Some interesting issues arising. advisers/funds per population/household quantity vs depth / detail / quality cost and results of advice using different approaches: holistic vs single topic systematic vs customer-led centralised vs local delivery

23 Some more interesting issues arising. attitude and approach to evaluation linking advice to subsidies adviser image, qualifications, career structure use of variety of media to communicate: tv,, internet, phone, , e text messages

24 Making the results available: report on energy advice provision in Europe onto website - June energy advice toolkit onto website August online energy advice forum - now conference, Paris, November

25 SErENADE energy advice toolkit