FAIRER COVER FAIRER CLAIMS FAIRER CHARGES

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1 FAIRER COVER FAIRER CLAIMS FAIRER CHARGES

2 Chris Tully, the principal and Managing Director of Symmetry, has well over a decade of high-level experience in meeting the insurance needs of clients with more to protect. He is a longstanding industry advocate of service improvements for clients, and has instigated a number of high profile product innovations.

3 Why you need Symmetry. Most home insurance is based on a one size fits all policy with small print restricting the claims and sums the insurer will pay. So, if you own a higher-value home or car, you could find usually when you make a claim that you re not fully covered. To heap insult on injury regardless of the service they provide standard brokers not only take a standard commission, but also often obtain further hidden income from your premium. But... owning a higher-value home or car doesn t have to mean resigning yourself to insufficient cover and excessive premiums. Symmetry is a private broker that specialises in the personal insurance needs of discerning clients with more to protect. Our guiding belief is that good insurance is about balance, fairness and equity... we call it symmetry. We look after our clients as we would want to be looked after ourselves... with fairer cover, fairer claims and fairer charges. It s the unique way we achieve this that sets us apart... Chris Tully Managing Director

4 THE SYMMETRY APPROACH We provide personal service... that corresponds to your wishes. We believe in the personal touch. Each of our clients is looked after by a personal representative answerable directly to the principal. They are your regular point of contact. They are helpful and knowledgeable, they get to know your requirements inside-out and they champion your interests from risk reduction to fast-track claims. Their aim is to safeguard your homes, possessions, family and you in the way that you choose.... making your insurance as stress-free as possible.

5 Consideration We appreciate our clients busy lifestyles. So we have tailored our approach to eliminate needless fuss and tedious paperwork. Clarity We will simplify your insurance. So your homes, possessions, cars, travel (even yachts) will be covered by one single document with one renewal date and one payment or direct debit facility. Courtesy We will contact you with a frequency you choose, and via the channels you select , post, phone, fax or personal visit. Transparent charging Unlike other brokers, we do not take a commission or hidden income from your premium. Our only income, is the upfront fee we agree with you never more and, usually, far less than the commission.

6 THE SYMMETRY APPROACH We make sure we understand your needs... before we recommend a solution. We believe homework upfront pays dividends later. By taking the trouble at the start to understand the risks you face (with a home visit and formal insurer appraisal) we can work with you to recommend practical solutions that will eliminate, minimise or insure these risks. This detailed risk assessment and careful evaluation of the true replacement cost of your belongings can help you save premium and avoid the usual pitfalls of over or under-insurance. It also creates a transparency that speeds claim settlements. And with our ongoing reviews, if your needs change we will know and be able to change to meet them. The result is individual solutions for individual clients... so you pay only for what you really need.

7 Our home appraisal service prevents nasty surprises. The appraisers are experts on building costs and experienced in jewellery and fine art. This means: We can insure you accurately, with correct replacement values for your homes and possessions. So, unlike most others, we don t leave the calculation to you, we don t include under-insurance clauses to penalise you if it s wrong and we don t add restrictive small print to protect ourselves from unknowns. In addition, we have all the information we need to pay your claims fairly and fast. We can save you premium, for example, by specifying fine art and valuables separately from contents. We can advise you on risk reduction, general security and collection management.

8 THE SYMMETRY APPROACH You want the very best... we want to work only with the very best. We believe there s no substitute for the best. There are a number of specialist high net worth insurers. Some are good and some not quite so good. But there is only one that passes our demanding test of market leading cover, a superior claim service and the highest levels of financial security. This company is Chubb Insurance. To get the best deal for you, we have elected to work exclusively with Chubb.

9 Best insurer Brokers have voted Chubb Personal Lines Insurer of the Year an unprecedented 7 times in the last 10 years in the prestigious Insurance Times UK Industry Awards... and runner-up for the other three! Exceptional policy Chubb s trademark three-step process guarantees you their unique appraisal service, their remarkably generous cover, and their legendary claim service (consistently voted best in the UK). Financial strength Chubb has worldwide reach and unquestionable financial strength. Year in and year out they earn consistently high ratings from the leading credit-rating agencies for their claims paying ability.

10 THE SYMMETRY EFFECT FAIRER COVER We match your cover... to your actual requirements with almost no restrictive conditions. Our home appraisal means we can match the possessions you own and the protection you need to the cover we provide. Our goal is total transparency... for your homes, cars and specified valuables you will know from the outset, precisely how much you will receive with no haggling after a total loss. So you can always be certain that you re adequately covered. We also believe you should be free to enjoy your homes and possessions not limited by them. Most policies place restrictions on how you live your life. With us, your possessions will be covered worldwide for all risks, with almost no restrictive conditions such as alarm or custody clauses which otherwise could invalidate a claim. So you can get on with your life without petty restrictions.

11 Unlike most other policies, we offer: Remarkable home cover After the appraisal we agree with you the cover you need. Then, for most homes, we guarantee that, whatever the cost, we will rebuild it exactly as it was. And we let you choose the repairers. Agreed Value for cars and specified valuables These values are agreed with you at the outset. In the event of a total loss, the Agreed Value in your policy is the exact amount you will be paid with no deductions. Worldwide all risks cover Most policies insure you only for what s stated everything else is excluded. With us it s the reverse. Unless something is specifically excluded, you re covered. So all your possessions are covered worldwide for all risks, including accidental damage. This eliminates the need for separate personal effects cover as it even includes clothes, sports equipment and items in storage or with you while you re travelling. Exceptional car cover As standard, you are fully comprehensively insured for driving other cars, allowing others to drive your cars, business trips and driving in Europe. For accident repair you can choose your own garage and you ll get a comparable courtesy car even for fire and theft. Multiple homes and cars cover. We insure second homes on the same policy and the same basic terms as your main home. We also insure multiple cars on the same policy.

12 THE SYMMETRY EFFECT FAIRER CLAIMS We know your claim is... the moment of truth. The desire to settle your claim quickly and fairly is just as important as the cover an insurer provides. Chubb offer an exceptional claim service, which is consistently voted the best in the UK. We work with Chubb s claim specialists to ensure your claim is paid with minimum fuss and maximum speed. There are no claim forms to complete, because after the appraisal we have most of the information we need. And you have the choice of cash or replacement/repair using a supplier you nominate. We aim to pay non-complex claims in two days from first report to cleared funds in your bank. For more complex claims, such as fire or flood, we are renowned for giving you back your home the way it was.

13 THE SYMMETRY EFFECT FAIRER CHARGES We charge only for the service you receive... not for the service you don t. Unlike other brokers, we do not take a commission and other hidden income from your premium. We return the whole commission to you and charge only for the service level you have chosen. This is shown clearly on your invoice. Our fee is never more than the commission and, most often, far less. So you get exceptional service at a level you want, without paying inflated premiums.

14 THE SYMMETRY PROMISE Fairer Cover Our home appraisal means we can match your cover to your precise needs, with almost no restrictive conditions. So you can always be certain you are adequately covered, and paying only for what you really need. Fairer Claims We provide a claim service, consistently rated best in the UK. After a loss, we ensure you have the choice of cash or replacement/repair using a supplier you nominate. We aim to pay non-complex claims within two days. Fairer Charges We return the commission other brokers keep, and charge only for the service level you have chosen. So you don t pay inflated premiums. PLUS The Personal Touch Your personal representative will champion your interests. And they will provide the service level you require. So that your insurance can be stress-free.

15 How does THE SYMMETRY APPROACH compare with standard home insurance? How do I make certain my house and contents are insured for the right amount? Can I be sure what I ll receive for specified valuables after a total loss? What am I covered for? Chubb Masterpiece from Symmetry Our appraiser will advise you After viewing your home our expert appraiser will recommend a sum insured for your house and also for your contents. Then you will usually be offered Extended Replacement Cost cover. This means your house will be rebuilt as it was whatever the cost. Yes We agree with you at the outset the exact sum you ll receive, without any deductions, for all specified valuables for the policy year. This is called Agreed Value. Masterpiece Motor offers Agreed Value for cars, including a form of Extended Replacement Cost. All risks You are covered for loss or damage by any cause. Unless something is explicitly excluded in your policy you are covered. This also applies to your Masterpiece Motor policy. A standard home policy Step 1 Our unique appraisal service means we agree with you at the outset what we will pay You re left to work it out yourself You are left to calculate the sums you want insured. Under-estimate and you could be penalised later with any claim being reduced by the proportion of the under-insurance. It s called averaging and is justified by a clause in the small print. No Regardless of any sums in your policy for specified valuables, your payment will be based on the trade price at the time of the loss, less the deduction of an excess. The same principle will apply for cars in your motor policy. Step 2 We offer generous worldwide all risks cover with almost no limiting conditions Specific risks only listed in your policy You are only covered for loss or damage by specific causes, usually: theft, fire, storm or water damage. If a cause is not explicitly listed it s not covered. Are my possessions covered outside my home? Am I covered for accidental loss or damage? Are there any limiting conditions in my home policy? Yes, they re covered worldwide All your possessions are covered worldwide, even when they are in store or you re travelling. Yes Virtually none We trust you to protect your possessions. So we don t insist you keep jewellery in a safe and won t penalise the occasional human error. Unlikely Most items will not be covered, although there may be limited cover for specified personal possessions. Unlikely Accidental loss or damage cover may be available, but at additional cost and it is likely to be limited. Yes, there will be restrictions There are likely to be a range of restrictive conditions, including alarm and jewellery clauses. These could invalidate your policy. Are there under-insurance penalties? How quickly will my claim be paid? No The appraisal means we all agree exactly what is insured and for how much, so there is no need for under-insurance clauses. Step 3 Our claim service is consistently rated as the best in the industry We aim to pay claims fast Steps 1 & 2 settle most claims in advance. We aim to pay non-complex claims in 2 days, from first report to electronic payment into your account. Yes, there will be penalties If your sums insured are incorrect, your claim may be reduced by the proportion of the under-insurance. There are no guarantees You will be asked to justify the amount of your claim. This can often be difficult for example, purchase receipts are not always at hand. On what basis will my claim be paid? Your choice New for old including clothes. Your choice of cash or replacement/ repair using a supplier of your choice. Your insurer s choice New for old except clothes. Possibly no cash option for a total loss. Unlikely to offer a choice of supplier or repairer.

16 We offer the highest quality cover for: Main homes Second homes in the UK & abroad Cars, including family fleets Contents Jewellery, Fine Art, Antiques Identity Fraud Family Protection Legal Expenses & Liability Travel Yachts Symmetry Private Insurance Ltd Town Hall Buildings, Castle Street, Farnham GU9 7ND T: W: Symmetry Private Insurance Ltd is authorised and regulated by the Financial Services Authority The precise cover provided is subject to the terms and conditions of the policy as issued.