YCH New Customer Survey report /08
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1 Page:1 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Do you want us to contact you to follow up any issues from this survey? Yes No % % %
2 Page:2 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Where did you find out about the Your choice homes homefinder lettings service? Other Community Housing Office Evening Chronicle Newcastle City Council Customer Service Centre Your choice homes property shop Internet Housing Association % % % % % % % %
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4 Page:4 YCH New Customer Survey report 2007/08 Absolute Break % Respondents Base Where did you find out about the Your choice homes homefinder lettings service? Your choice homes property shop Community Housing Office Newcastle City Council Customer Service Centre Internet Housing Association Evening Chronicle Other Base Ethnic Origin Which of these groups do you belong to? Asian or Black or Chinese or White Mixed Asian British Black British other % % % % % % % % % % % % % % % % % % 1 7.7% % % % 2 6.9% 2 6.9% 1 3.4% % % 1 5.0% % % 1 5.0% % % % % % % %
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6 Page:6 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Which office is dealing with your Your choice homes letti... Avison Street Blakelaw Byker Cruddas Park Els w ick Fenham Gosforth Newbiggin Hall North Benwell North Kenton Scotswood Shieldfield St Anthony's Walker West Denton Don't Know % % % % % % % % % % % % % % % % %
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11 Page:11 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Do you think the registration form is clear and easy to understand? Yes No % % %
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15 Page:15 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Were you given information about how to complete the form? Yes No % % %
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19 Page:19 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Was that information helpful? Yes No % % %
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22 Page:22 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Please tell us w hy you said 'No' in Q5 by ticking the appropriate box or boxes below... Not enough information Not easy to understand Did not help % % 6 9.2% %
23 Page:23 YCH New Customer Survey report 2007/08 Absolute Break % Respondents Bas e Bas e Age of respondent plus Respondent gender Male Fem ale Ethnic Origin Which of these groups do you belong to? White Mixed Asian or Asian British Black or Black British Chinese or other Do you have any long standing illness, disability or infirmity? Yes No Please tell us w hy you said 'No' in Q5 by ticking the appropriate box or boxes below... Not enough information Not easy to understand Did not help % % 3 6.1% 2 4.1% 1 2.0% % % % 3 6.1% % % % % 1 6.3% % % % 1 6.3% % % % % % % % % % % 2 7.1% % 2 7.1% % % % 2 7.1% % %
24 Page:24 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Have you contacted us for further information? Yes No % % %
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27 Page:27 YCH New Customer Survey report 2007/08 Absolute Break % Respondents Base 600 % Satisfied 95% Confidence Interval Overall how happy (or unhappy) are you with the service you have received so far from Your Choice Home s? Very happy Happy Neither happy nor unhappy Unhappy Very unhappy 73.7% ±3.5% % % % % %
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31 Page:31 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Male Age of respondent Base plus Female Age of respondent plus % % % % % % % % % % %
32 Page:32 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Ethnic Origin Which of these groups do you belong to? White Mixed Asian or Asian British Black or Black British Chinese or other % % % % % %
33 Page:33 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base % Ethnicity Condensed White BME % %
34 Page:34 YCH New Customer Survey report 2007/08 Absolute Analysis % Respondents Base Do you have any long standing illness, disability or infirmity? Yes No % % %
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