(cell) 8462 Eastchase Parkway, #11308 ~ Montgomery, AL clark_ksa@yahoo.com

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1 (cell) 8462 Eastchase Parkway, #11308 ~ Montgomery, AL clark_ksa@yahoo.com PROFESSIONAL PROFILE Seasoned institutional research (IR) professional with strong history of applying engineering, information technology, and information science principles to create an efficient environment conducive to producing accurate and timely information essential for decision making, planning, and generating policy. Visionary and results-oriented leader possessing excellent planning and project management skills. Effective communicator with excellent team-building and interpersonal skills to engage and work collaboratively with faculty and staff on campus-wide initiatives. Proven, detailed-oriented researcher with significant contributions in the area of institutional effectiveness and assessment at two major universities. HIGHER EDUCATION EXPERIENCE ALABAMA STATE UNIVERSITY (ASU), Montgomery, Alabama Academic Affairs, Institutional Effectiveness Unit, Office of Institutional Research Aug Present Director Defined office goals and objectives, which aligned with the University s strategic plan. Managed human and fiscal resources to achieve established goals. Formed a data governance committee, based on current trends in higher education, to enhance data quality, integrity, and integration. Made design recommendations that were implemented by the Office of Planning and Assessment to improve survey instruments used to assess the level of customer service among Academic Affairs units. Streamlined the number of surveys completed by the office to those that are in the best interest of the University. Created a Web-based interactive fact book to satisfy the individual information needs of decisionmakers. Explored and recommended cost-effective software options to collect and report faculty activity data in order to ensure compliance with SACS standards. Established infrastructure to automate standard reports to improve accuracy and timeliness of reports as well as efficiency. OREGON STATE UNIVERSITY (OSU), Corvallis, Oregon Academic Affairs, Office of Institutional Research Senior Institutional Research Analyst Jan Aug Supervised staff in development of a Web-based information system aimed at facilitating the involvement of the University community in the achievement of accreditation goals and objectives. Devised plan, based on current trends, to publish a new and improved University fact book, which was last published in 2001.

2 Page Two Interim Director Sept Jan Led the departmental restructuring of the Office of Academic Planning & Assessment (APA) to reestablish the Office of Institutional Research on behalf of the Vice Provost for Academic Affairs. Performed human resources related activities, including performance evaluations of permanent employees. Hired and supervised temporary staff to accomplish special projects. Saved 10% in services and supplies budget by implementing replacements for two contracted information systems. Advocated for and achieved the inclusion of IR analysts in the OSU Administrative Computer Users Group to improve communications between the IR Office and those who make decisions regarding University data. Prepared information as discussion points for OSU U.S. News Committee, including factors that most contributed to the University s ranking in the 2011 edition of U.S. News & World Report and results of the Office s Attrition Study. Institutional Research Analyst/Programmer Led efforts to identify metrics and targets for the University s strategic plan on behalf of the Provost and Vice Provost. Established methodology for selecting potential metrics; identified stakeholders critical to strategic planning process; and chaired meetings to discuss metrics, targets, and fiscal and human resources required. Identified and applied best practices for normalization of metrics. Aligned college metric definitions with those of the University s strategic plan. Synced measures shared by the Academic Program Review (APR) and college metrics to avoid reporting errors. Coordinated collection and dissemination of college strategic plan metrics and APR to facilitate timely submission of annual reports to the Provost Office. Saved $60,000 in costs to upgrade software and hardware by investigating software development options for the redesign of the Institutional Research Interactive Information System (IRIIS), implemented in Applied methodology encompassing qualitative and quantitative measures to determine OSU s College of Pharmacy ranking among similar programs at peer institutions. Presented findings to University President. Conducted trend analyses to identify areas where institutions had improved over time to advance into Tier 2 of U.S. News & World Report: America s Best Colleges. Designed a dashboard of U.S. News indicators to communicate results. Presented findings to University committee responsible for development and implementation of campus-wide initiatives and strategies to improve academic quality. Researched best practices for selecting peer institutions on behalf of the Vice Provost. Applied knowledge to revise the University s 2006 Oregon University System (OUS) Board approved peers used in the System budget allocation model. Analyzed data to assist the University in achieving membership in the Association of American Universities (AAU) on behalf of the President. Generated a report highlighting specific areas for the concentration of fiscal and human resources in order to obtain membership. Applied activity-based costing model to determine the cost of educating students in a high and low cost program. Discovered discrepancy between money spent to educate Oregon residents and amount received in state appropriations. Investigated the effects on costs if smaller class sizes and other quality improvements were implemented.

3 Page Three Provided IR support to Organizational Structure for Administrative Services Team, whose goal was to propose an administrative structure that aligned decision-making with those accountable for implementation and outcomes, and a plan to reduce the time and expenses associated with administrative tasks. Developed spreadsheet application to conduct what-if scenarios of new OUS budget model, as a member of the Resource Allocation Model (RAM) Team for Finance & Administration. Managed development of IRIIS. Applied interface design principles to design an intuitive interface. Conducted usability tests. Supervised employees in accomplishing project-related tasks. Designed Web survey to collect user feedback. Designed prototype for Internet system to inform and encourage involvement among OSU community regarding Oregon State's mission, core themes, and objectives related to the 2011 Northwest Commission on Colleges and Universities (NWCCU) accreditation standards. Presented design to stakeholders, including Deans, Accreditation Committee Chair, Vice-Provost, and President. Designed and developed application to improve accuracy of processing large legislative datasets essential to Government Relations Office for outreach efforts. Built an application, using Office s collection of licensed software (Microsoft Suite, Visual Basic, and Adobe Acrobat), to automate standard office publications, including monthly Employee Report, quarterly Enrollment Summary, and yearly Graduation Summary. Implemented the application resulting in the elimination of $12,000 in contractor fees, and 90 to 95% decrease in time required by staff to review and edit publications, as well as accuracy and formatting improvements. Contributed to development of Diversity Action Plan, which was approved by Director of Community & Diversity and the Vice Provost for Academic Affairs & International Programs, by recommending human resource policy changes, an assessment component to measure progress, and assignment of action items to major stakeholders to ensure accountability. Represented Oregon State s interests on the University System Inter-Institutional Planning & Research Council by participating in decisions impacting various aspects of System surveys including data collection, survey design, reporting specifications, and response rate strategies. Finance and Administration, Management Information Systems Unit Programmer/Systems Analyst Redesigned application used to redistribute funds for hundreds of graduate fee remissions. Programmed new application to achieve Year 2000 compliance and to continue saving time required for data entry. Facilitated business processes through the development, implementation, and maintenance of computer systems. Wrote user manuals and trained employees on the operation of developed applications. UNIVERSITY OF ALABAMA, Tuscaloosa, Alabama 1993 & 1995 University Libraries Industrial Engineering Consultant Applied project management techniques to successfully implement system enhancements in a timely manner. Collaborated with faculty and staff to identify critical tasks associated with software upgrade, develop timeline, and achieve optimal allocation of human and fiscal resources.

4 Page Four CUYAHOGA COMMUNITY COLLEGE, Cleveland, Ohio Engineering Department Instructor Designed and instructed courses in statistical quality control. CONFERENCE PRESENTATIONS Achieving Cost-Efficient Reporting in Institutional Research through Automation Association for Institutional Research (AIR) Forum Seattle, Washington; May 2008 Institutional Research Interactive Information System (IRIIS): A Web-Based Interactive Information System Designed to Facilitate Decision Making Amongst Senior and College Level Administrators AIR Forum San Diego, California; May 2005 PROFESSIONAL DEVELOPMENT Enhanced knowledge during the 2011 Workshops/Webinars: Target: 100% Participation / Developing and Implementing Successful Assessment by Dr. Charles Patrick, Professor and Assistant Vice President at Morehead State University. Acquired strategies to successfully achieve high campus participation rates in the assessment process. Learned how to apply a phased approach to the development and implementation of a comprehensive assessment system. Supporting Student Engagement from Multiple Angles: Examining NSSE Findings to Improve Students' Experiences by Dr. Thomas Nelson Laird, Assistant Professor at Indiana University. Identified ways to statistically analyze data to provide administrators with the necessary information to implement evidence-based initiatives that enhance the student experience. Attended the 2010 NWCCU Annual Meeting and Standards Report Workshop to enhance knowledge of revised accreditation standards. Applied knowledge to support the OSU Accreditation Committee Chair in preparation for the 2011 accreditation visit. Participated in professional development opportunities offered by AIR including Available Strategies and Instruments for Assessing Student Learning in the Major at the 2008 Annual Forum; Aligning Information Technology with Accreditation Standards, Demonstrating Institutional Effectiveness to External and Internal Audiences, Office Management, and Strategic Planning during 2006 Summer Institute; and Learning by Doing: Using External Environmental Scanning and Forecasting to Improve Strategic Planning in Represented OSU at the first Assessment Institute offered by AIR in Examined case studies focused on organizing and managing assessment, developing goals and implementation strategies, understanding and using assessment results, and assessing general education.

5 Page Five EDUCATION Doctor of Philosophy in Library and Information Studies, Information Technologies Decision Support System and Management Information System Concentration, 2001 UNIVERSITY OF ALABAMA, Tuscaloosa, Alabama Master of Library Service, Information Technologies Concentration, 1994 UNIVERSITY OF ALABAMA, Tuscaloosa, Alabama Bachelor of Industrial Engineering, 1990 GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, Georgia Bachelor of Arts in Mathematics, 1990 ALBANY STATE COLLEGE, Albany, Georgia SOFTWARE SKILLS Microsoft Office Suite including MS Query, Visual Basic and SharePoint, Adobe Acrobat and Flex, BANNER, Data Warehouse, SQL, ODBC, SAS, and SPSS

6 Page Six REFERENCES Karen F. Prestage Registrar Office of Records and Registration Alabama State University Montgomery, AL Ronald G. Brown Assistant Vice President & Assistant Provost Enrollment Management Alabama State University Montgomery, AL Susie Leslie Former Director of Academic Planning & Assessment Oregon State University Corvallis, OR Dennis Bennett Assistant Director of the Center for Writing and Learning Oregon State University Corvallis, OR Susan Wang Senior Institutional Research Analyst Office for Institutional Research Oregon State University Corvallis, OR