Facts & Figures. TUI Suisse Ltd Corporate Communications CH-8036 Zurich pr@tui.ch. June 2014

Transcription

1 Facts & Figures 2014 TUI Suisse Ltd Corporate Communications CH-8036 Zurich June 2014

2 A Brief Portrait Key Figures TUI Suisse Ltd is the third largest tourism company operating in the Swiss market. We are part of the UK based TUI Travel PLC, one of the world s leading leisure travel companies. TUI Travel PLC employs approximately 55,000 people operating in 31 key source markets and serves more than 30 million customers. TUI Travel PLC (tour operating, online sales, high street outlets, airlines and incoming agencies) is one of the three divisions of TUI AG, Hanover / Germany. Together with the other two divisions TUI Hotels & Resorts and the cruise ship business it forms the World of TUI. TUI Suisse is grouped into three tourism sectors: Tour operating, commercial activities and a retail network with a range of onand offline sales channels. As a generalist TUI Suisse s brands offer the largest and broadest tourism programme on the Swiss market at the best value for money. 70 TUI branch offices and more than 600 affiliated travel agencies throughout Switzerland guarantee quality and first-class service in travel. Websites are available providing research and booking tools. TUI Spirit Our vision and values We have a common vision and values that unite us across TUI Travel. We call this our TUI Spirit. Our vision is «Making Travel Experiences Special» and our four values are: Responsible leadership We are committed to sustainable development and to making a positive impact on society. Customer driven We respect our customers and never forget that they choose to spend their leisure time with us. Playing to win We are passionate about being the best and about winning with integrity. Value driven We share an infectious entrepreneurial streak and a clear focus on the need for profitability. Legal form / Shareholders Public limited company; 100% TUI Travel PLC Board of Directors / Supervisory Board Christian Clemens, Chairman; CEO TUI Deutschland Dr. Oliver Dörschuck, COO TUI Deutschland Martin Wittwer, CEO TUI Suisse Rainer Schenkel, CFO TUI Suisse Executive Board Martin Wittwer, Chief Executive Officer Rainer Schenkel, Chief Financial Officer Erich Mühlemann, Managing Director Marketing & Distribution Employees ( ) Total 555; of which 211 in tour operating / commercial business and 344 in retail shops Turnover 2012/13 CHF 392 million from tour operating business CHF 212 million from retailing CHF 604 million total unconsolidated turnover Customers 2012/13 290,000 Information / Websites TUI Travel Portal: Retail: Corporate: 2 3

3 Turnover per Brand 2012/13 Sales per Channel 2012/13 Turnover from tour operating business TUI Schöne Ferien TUI FlexTravel TUI FlightCenter 1-2-FLY Vögele Reisen (sold and discontinued at the end of financial year 2012/13) 9% 5% TUI Suisse bases its sales distribution on a multichannel retail network. We sell through shops in our retail sector (TUI ReiseCenter / TUI Agence de voyages) as well as through third party agencies and we offer direct sales, for instance on the web and by telephone. Our own and independent travel agencies provide a personal and highly qualified added service value. Direct sales (web / telephone) 18% 3rd party sales 47% 18% CHF 392 million 38% 30% Own travel agencies 35% 4 5

4 Retail Network Making Travel Experiences Special Retail network ( ) 70 TUI ReiseCenter / Agence de voyages Turnover from retailing business CH 212 million Basel Baden Winterthur Frauenfeld Arbon Liestal Brugg Zürich Wil St. Gallen Dietikon Wallisellen Aarau Dübendorf Olten Schlieren Egerkingen Zumikon Oftringen Wattwil Thalwil Solothurn Zofingen Bremgarten Horgen Rapperswil Locations / Contacts Neuchâtel Yverdon Biel Herzogenbuchsee Brügg Bern Fribourg Thun Cham Zug Sursee Luzern Küssnacht Hergiswil Pfäffikon Buchs Chur Morges Lausanne Vevey Montreux Genève Monthey Visp Brig 6 7

5 Strategy and Objectives Our strategic principles Through our brand portfolio & travel expertise we are focused on delivering leisure travel experiences designed to satisfy our customer s ever changing needs. n Market Size & Coverage Our goal is to be one of the three leading travel companies in Switzerland by providing our customers with a wide choice of products and unique content beach holidays, self-drive holidays and individual travel distributed through our own branch network and through independent travel agencies, as well as through direct sales via the web or telephone. Our five strategic objectives They underpin everything our businesses do: n Market Growth We are growing through a combination of organic growth and selected acquisitions while at the same time benefiting from cost synergies across the TUI Travel Group resulting from lean and efficient business models. The market remains resilient and continues to see growth in a tough environment with a high net travel propensity. n Profitability & Value The ultimate goal of TUI Suisse is to deliver sustainable profit. We look for opportunities that have a commercial advantage for us and add value to our customer s experiences. n Key Trends & Outlook airtours the luxury holiday brand with the most individual offering of exclusive holidays in the German speaking market will be introduced in autumn In summer 2015 the longhaul programme of TUI Specialist (TUI Germany) will be launched in keeping with the project onetui production. The tour operating will be concentrated on one system to reduce complexity and costs and online bookability will be increased. TUI is strongly committed to moving towards an online-driven company culture. Demand for unique holiday experiences (TUI Reisewelten & TUI Hotel Brands) continues to see substantial growth. 8 9 Strategic Drivers Content n Unique, inclusive holidays n Tailor-made holidays Brands & Distribution n Market-leading brands n Trusted brands safety & security n High levels of controlled distribution focus on online Technology n Flexible technology platforms to support growth Growth & Scale n Leveraging scale People n Knowledge & expertise n Driving innovation

6 TUI Suisse Brands TUI Suisse has successfully positioned itself on the Swiss market as the production and sales platform of the World of TUI. The portfolio includes a range of strong and prominent tour operators as well as many hotel and retail brands from the World of TUI. We further strengthen our competitive position by offering brands and hotels that can be booked exclusively through TUI Suisse. Sectors Key Brands Description TUI Mainstream (Package Tours) TUI Schöne Ferien Price leader in quality segment. Most differentiated programme made for specific needs. 1-2-FLY Bei diesen Preisen muss man reisen. Price breaker, sun & beach holidays for families, young people. Airtours defining luxury travel since Leading provider of luxurious travel experiences. TUI Specialist / FlexTravel (Components, Individual Travel) TUI FlexTravel Individual travel worldwide. Experienced specialist for tailor-made individual travel. Airtours defining luxury travel since Leading provider of luxurious travel experiences. FIRST Business Travel & TUI Events (Business Travel, Events and Special Tours) FIRST Business Travel Wir nehmen Service persönlich. Business travel services with high level of expertise. TUI Events The right partner by your side. Team of specialists for incentives, events and special tours. TUI Retailing & e-commerce (Multi-channel, Online & Offline Sales) TUI ReiseCenter / TUI Agence de voyages / TUI Premium Travel. The travel experts in 70 branch offices offer a wide range of destinations around the world. TUI.ch Online provider for a range of TUI Travel brands in the Swiss source market

7 Portfolio of unique brands and content TUI Travel Worlds (TUI Reisewelten) The perfect holiday for every taste. Every person is unique his wishes, his dreams and his individual lifestyle. The seven Reisewelten reflect the most important holiday aspects that customers are looking for. A great range of hotels and round trips have been specifically selected as the ideal fit for each TUI Reisewelt. TUI Partner Hotels TUI Hotels and Resorts comprises hotel brands with great performance, quality and environmental standards. On offer is a wide range of hotel concepts with hotels at premium and preferred locations in top holiday regions. The range includes such well known brands as Riu, Grecotel, Grupotel and Iberotel. TUI Hotel Brands (TUI Konzepthotels und Clubs) The TUI concept hotels and clubs target specific customer requirements. As such they promise a perfect holiday designed by TUI and a superior level of customer satisfaction. Every brand is a great experience all-around and is represented by qualified and well trained staff. These select hotels and clubs can be booked exclusively with TUI. TUI Trade Brands (Handelsmarken) TUI Suisse concentrates strategically as a tour operator on selected brands (see page 9). However, the product range of World of TUI tour operators in Europe is considerably more diverse. The Group s own travel agencies as well as a range of third party shops can therefore present, if required, a broad spectrum of products, including a range of exclusive niche products. Arrangements can be made directly with the respective tour operator

8 Corporate Social Responsibility Sustainable Development Sustainable Development Within the World of TUI we have a firm commitment to sustainable development and our goal is to make travel experiences special. We seek to achieve this whilst minimising environmental impact, respecting culture and people and bringing economic benefits to communities. Information / Reports: Responsible Leadership We care for our customers and destinations In Central Europe we are working with TUI Deutschland and TUI Austria on various topics, such as the protection of children (ECPAT), fair working conditions, fair trade in tourism and the economic participation of destinations for the success of tourism. We are involved in different projects designed to improve the livelihoods of local people in destinations and to protect the environment. One of our key projects is: Nests for Life for Haiti For a future full of opportunities After the earthquake in 2010 TUI companies, including TUI Suisse, donated a total of half a million euros. Our partner is the Silesians of Don Bosco, who support children and young people in need in the fields of education and occupational training. Information: Our main workstreams are: n TUI Environmental Champion The 100 most environmentally friendly hotels receive this special award. The hotels have to be member of Travelife ( an international certification scheme that helps hotels and other forms of accommodation to improve the way they manage social and environmental issues. In the brochures the label indicates the hotels that offer high environmental standards. n Futouris The tourism industry is closely linked with the environmental and cultural background of our host countries. To support this connection, Futouris, a sustainability initiative, was launched in 2009 as a joint project by a number of TUI companies in Central Europe. n Climate Protection We established the TUI Klimainitiative (Climate Initiative) in 2007/08, with the aim to offset the carbon emissions of aircraft. In partnership with the Swiss carbon offset provider «myclimate» passengers have the opportunity to offset their CO2 emissions. n Laureus Sport for Good Country Patron of Laureus Foundation Switzerland We are committed to sustainable development and to making a positive impact on society. Therefore TUI Suisse became a partner of Laureus in Switzerland in Laureus uses the power of sport to help tackle pressing social challenges through a national programme of sports-related community development

9 TUI Suisse Milestones 1961 «Hans Imholz Berufsreisen» established by Hans Imholz Hans Imholz Berufsreisen is the first tour operator in Europe to organise city flights on a charter basis Voegele Reisen AG established as a subsidiary of Charles Voegele Mode AG Jelmoli Holding AG, a leading department store and service company, acquires a majority interest in Hans Imholz Holding AG. Jelmoli Reisen AG, a travel company founded in 1972, merges with Imholz Reisen to form Imholz-Jelmoli Reise Gruppe, the third-largest travel company in Switzerland. Imholz-Jelmoli Reise Gruppe starts its cooperation with Danzas Reisen AG in purchasing, tour operating and sales, thus extending its sales network and strengthening its market position. Imholz-Jelmoli Reise Gruppe is renamed Imholz Reise Gruppe. This group acquires a 45% interest in Travac Holding AG, the leading specialised long-haul operator. The cooperation with Danzas leads to the takeover of the tour operating in western Switzerland, which is renamed Imholz Geneva. The company acquires the remaining 55% of Travac Holding AG. Imholz Reise Gruppe takes over 18 tourism-focussed Danzas travel agencies in German and French-speaking Switzerland TUI Suisse AG is founded in Urdorf / Zurich. The «TUI Schöne Ferien!» brand is launched on the Swiss market in cooperation with Voegele Reisen Merger of Imholz Reise Gruppe, TUI Suisse AG and Voegele Reisen AG to ITV (Imholz-TUI-Voegele) Reisen AG and Imholz Vertriebs AG (IVG) Price breaker brand 1-2-FLY is launched and discontinued in 2000 due to cooperation with Kuoni Jelmoli Holding SA and Charles Voegele AG sell their interests to TUI Group GmbH. Kuoni acquires option on 49% of the shares, and cooperation agreements are forged in purchasing (flights / hotels) and sales. Kuoni acquires 49% of ITV / IVG AG, with TUI Group GmbH retaining a 51% interest. The company, renamed TUI Suisse Ltd, owns the Imholz, TUI Schöne Ferien! and Voegele Reisen brands. Acquistion of Spinout SportTours (Surfing / Diving). Presentation of new global «World of TUI» tourism brand represented by a «Smile». Launch of all-inclusive club Magic Life in Switzerland. Serious impact on tourism as a result of «September 11» attacks in New York and Swissair grounding The design of TUI Suisse Ltd and the Imholz tour operator brand is aligned with the World of TUI master brand. 17

10 2003 Launch of FlexTravel, the new tour operator brand, with two brochures for customers who prefer individual travel and holidays TUI AG buys back the 49% minority holding from Kuoni. Focus on the Swiss German market and concentration on four strategic business fields: modular travel, package holidays, direct sales and shop sales. In the 2004 winter season launch of price breaker brand 1-2-FLY with three brochures with euro prices and exchange rate tables, which is new on the Swiss market. More departures not only in Switzerland, but also in neighbouring countries. Launch of slogan «Outrageously low German prices». Imholz positions itself as price leader in the quality segment. In the western part of Switzerland, Imholz branches renamed as «TUI Agence de voyages». Launch of a premium product line for the brands TUI and FlexTravel. Migration of 50 travel agencies in German speaking Switzerland from Imholz Reisen to TUI ReiseCenter. TUI becomes sponsor of FC Zurich. TUI AG and First Choice holidays PLC merge their tourism businesses to form TUI Travel PLC. TUI Suisse is part of Central Europe unit (mainstream sector). First TUI Premium travel agency opens in Zurich. Celebration of 20th anniversary of Voegele Reisen with new brand appearance. TUI Suisse becomes Country Patron of Laureus Foundation Switzerland. Laureus uses the power of sport to help tackle pressing social challenges through sports related initiatives. For each TUI booking one Swiss Franc goes into the foundation. Challenging operating environment caused by the deterioration of the world economy, financial uncertainty and low consumer confidence. Additional challenges with unfavourable exchange rate of Swiss Franc against Euro, high fuel prices as well as the outbreak of the H1N1 virus. Strong performance despite overcapacity in the market and aggressive pricing by competitors to protect market share. ROBINSON new show sponsor at Mercedes CSI Zurich. Following the international economic and financial crisis trading is weak and recovers only slowly after the volcanic ash disruption in summer. Increasing price pressure due to weak Euro. The brands TUI, 1-2-FLY, Voegele Reisen and Spinout SportTours are concentrated in the new «Package Tourism» business unit. The FlexTravel brand, the specialist for modular tours, is renamed TUI FlexTravel. Launch of TUI FlexTravel Discount as booking platform for B2C. The events of the «Arab Spring» affect business during winter and summer. TUI Suisse acts quickly and moves capacity to other destinations (e.g. Spain, Turkey). Trading is challenging as a result of other geopolitical factors (e.g. Fukushima, Greece) and the strong Swiss Franc. Approx. 10% more customers than usual booked their holidays outside Switzerland in the euro-market. The downturn in demand and turnover except within own retailing network is offset by improved cost efficiency TUI Suisse improves earnings despite a slight drop in turnover. This is influenced by the average prices being 14% lower owing to the euro exchange rate. Again bookings for domestic holidays are up. Dynamic production (sourcing) of package holidays continues; quantity of charter risk seats reduced. As of 1 January the strategic business areas of «Package Tours» and «Modular» are separated regarding the product offering and system: «Package Tours» is the retail platform of the package range of World of TUI, «Modular» is the production platform of TUI FlexTravel. The online and offline holiday worlds are linked together even more: the TUI holiday experts at TUI.ch tie up with the high street travel agency shops; provides the customer online with more brochure details. TUI Suisse records a growth in profit even though business from mid 2013 was strongly affected by the unstable situation in Egypt. Strategy with TUI Reisewelten brings about profitable growth. More than 40% of customers book a hotel within TUI Reisewelten. Individual holiday travel (TUI FlexTravel) is up significantly; online sales grow to 16% without high street sales suffering. Vögele Reisen is sold to the Twerenbold Reisen Group as of 31 October. Production of surfing holidays by Spinout SportTours is sourced out to the long-standing partner WindTravel (Sursee); scuba diving holidays are included within the general range of offers