HOW TO FILE A COMPLAINT

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Ralf Tyler
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1 APPENDIX A HOW TO FILE A COMPLAINT The complaint must be presented in writing and submitted to the following address: Commissioner of Insurance Consumer Ombudsman Unit Capital Market, Insurance and Savings Division Ministry of Finance 1 Kaplan Street, POB Jerusalem, Israel The complaint may also be submitted by facsimile: Inquiries related to filing a complaint may be made and progress in investigating a complaint may be monitored by phoning on Sunday Thursday, 10:00 12:00. If the telephone lines are overloaded during these hours, callers may receive a recorded message and should call back. A complaint presented to the Commissioner of Insurance should include the following details, among others: Name and address of complainant, mailing address, and telephone (and, if relevant, facsimile). Name of entity concerning which the complainant is being filed insurance company, insurance agent (in the case of an insurance agent, present his/her full address and, if known, telephone number). Description, as concise as possible, of the substance of the complaint. Number of the relevant policy. Photocopies of relevant documents on which the complainant bases his/her allegations. Specimens of various types of complaint forms follow.

made and progress in investigating a complaint may be monitored by phoning 972-2-531-7232 on Sunday Thursday, 10:00 12:00.

2 The Commissioner of Insurance does not deal with anonymous complaints. Electronic mail may be used to present general inquiries, including those concerning complaints being processed; how to submit a complaint; and questions of principle. Electronic mail may not be used to file complaints. The address is <[email protected]>.

complaints being processed; how to submit a complaint; and questions of principle.

3 Form for Submission of Complaint Concerning Insurance Name of complainant: Address of complainant: Telephone: home Work Mobile Fax: home Work Details of the complaint (may be submitted in a separate document): Against whom is the complaint being presented? (name of insurance company, name of insurance agent): Type of insurance (motor vehicle, homeowner s, life) Policy number: License-plate number (if the complaint concerns a motor vehicle): Date of insurance event: If a third party is involved: First name and surname: Name of insurance company: Number of third party s policy: License-plate number of motor vehicle:

(name of insurance company, name of insurance agent): Type of insurance (motor vehicle, homeowner s, life) Policy number: License-plate number (if the

4 Form for Submission of Complaint Concerning Provident, Savings, and Pension Arrangements Name of complainant: Address of complainant: Telephone: home Work Mobile Fax: home Work Details of the complaint (may be submitted in a separate document): Against whom is the complaint being presented? (name of provident fund, pension fund, savings plan): Member number (or provident or pension fund): Bank account number (for savings plan):

(may be submitted in a separate document): Against whom is the complaint being presented?

5 Appendix B INSURANCE COMPANIES CONSUMER INQUIRY OFFICERS Company Name Telephone Fax Address Avner Arnon Porat Rothschild Ave., Tel Aviv IDI Direct Insurance Tami Shoshani Carlebach St., Tel Aviv A.I.G. Tzafrir Carmi Hasibim St., Kiryat Matalon, Petah Tikva Ayalon Noga Rahmani Petah Tikva Hwy., Tel Aviv Personal Direct Eli Howven POB 11385, Rosh Ha Ayin Eliahu Yaakov Darazi Ibn Gavirol St., Tel Aviv Aryeh Yosefa Peri Ahad Ha am St., Tel Aviv Ararat Aryeh Shahar Montefiore St., Tel Aviv Hadar (incl. Dolev and Yifat Uzalbo Hahashmal St., Tel Aviv Noga) Dikla Meir Ben Meir P.O.B. 1951, Ramat Gan ILDC Natan Haimov Arye Shenkar, Tel Aviv Israeli Phoenix Yaakov Elhadif Levontin St., Tel Aviv Clal Sima Yair Petah Tikva Hwy., Migdal, Hamagen, Sela, Shimshon, Maoz Menora Tel Aviv Tsippi Neumann Sa adia Gaon St., Tel Aviv Yaakov Zuckerman Allenby St., Tel Aviv Sahar Ilana Sagis Abba Hillel Silver St., POB 1954, Ramat Gan Ilit Yossi Melamed Lilienblum St., Tel Aviv

, Kiryat Matalon, 49517 Petah Tikva Ayalon Noga Rahmani 03-5381010 03-5373883 32 Petah Tikva Hwy.

6 Company Name Telephone Fax Address Inbal Dror Amitai Direct: Zion Avishai Margalit /4 Shomera Mordechai Ben-Shahar Bezalel St., Ramat Gan Rothschild Ave., Hasibim St., POB 2762, Petah Tikva Shiloah Ilana Sagis Abba Hillel Silver St., POB 1951, Ramat Gan Shirbit Yoel Hertzel POB 8426, New Industrial Zone, Netanya Bureau of Insurance Agents Dr. Moshe Ben-Eliezer Hamasger St., POB 57696, Tel Aviv

, POB 2762, 49127 Petah Tikva Shiloah Ilana Sagis 03-7547823 03-7547800 3 Abba Hillel Silver St.

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