Home Care in Auckland.

Transcription

1 How to Organise Home Care Home Care in Auckland. There are four main ways home care can be organised: (May 2015) On discharge from public hospital, short-term help can be provided while you convalesce. Discuss with the hospital social worker. Long-term care can be provided for people with ongoing care needs. Organise through Needs Assessment and Service Co-ordination (NASC). Accident Compensation Corporation (ACC) can provide home care. Arrange through your ACC case worker. You can make your own private arrangements with a Home Care agency. Not all agencies service privately paying clients. Needs Assessment and Service Coordination (for people over 65 years) Auckland Waitakere, North Shore, Rodney Counties Manukau Needs Assessment and Service Coordination (for people years) Taikura Trust or Subsidised or Publicly Funded Services A Needs Assessment is required to establish eligibility for long-term subsidised services. You must hold a Community Service Card for help with routine housework. Assistance with personal care such as showering and dressing does not require a card. An authorised assessor will visit and discuss with you how much help you need at home. If you share accommodation, assistance from those you live with is also considered. Assessment can be provided in public hospital by a hospital-based Needs Assessor or in the community by Needs Assessment, see above w w w. s e n i o r l i n e. o r g. n z

2 For those receiving long-term subsidised service, spring cleaning is regarded as an extra and you are expected to pay for this yourself. It may be possible to claim Disability Allowance to help pay for lawns and gardening. your local Work and Income office or phone Private arrangement For people paying privately, hourly charges start at $26 for housework and personal care. This price includes GST. Most agencies offer housework and personal care, for nursing or short-term relief care look under Services. Points to consider when first making your enquiry Have staff members had special training? Is there a cancellation fee? Is there an extra charge for weekend work? Is there a minimum time charged? Do you still have to pay if you go on holiday or into hospital? Is there a set-up charge and how do you pay? For further Information and Assistance If you have a complaint about a home care service or need further information, contact: Your NASC co-ordinator Your home care service manager The New Zealand Home Health Association Inc phone Health and Disability Commissioner phone Advocacy Services, Health and Disability phone The funding agency e.g. District Health Board or your ACC case manager.

3 Access Homehealth Auckland (Newton Based) Care Direct Peggy Bindel / Jennifer Jones / [email protected] Address PO Box 8304 Symonds Street Auckland days, 24 hours, minimum visit 1 hour Rehabilitation, ACC, palliative and nursing care. Medication supervision Can provide services to clients requiring high-level subsidised personal care Sheryl Branigan / [email protected] and Wellington Address 4 Te Kea Place, Albany. Auckland 7 days, 24 hours Private and ACC funded personal cares, household management, meal preparation, short term relief care, complex and serious injury, sleep-overs, companionship, 24 hour care, palliative and respite care/ RNs availbable Care Group Limited Care on Call Melissa Clements or [email protected] Address PO Box 1440 Shortland St Auckland days, 24 hours, minimum visit 2 hours Personal care, 24 hour and sleep-overs, household management, companionship, shopping, community support, long and short term care DAA certified, ACC subcontractor Henner Battenhaussen or option [email protected] Address PO Box North Harbour Auckland days, 24 hours Companionship, shopping, meal preparation, sleep-overs, errands, transport, recreational activities, arrange/attend appointments, medication reminders, personal care, convalescent care, light housework, washing, review meetings with family Page 3 of 12

4 Drake Medox Jo Kendall days, 24 hours, minimum visit 4 hours Nursing Address PO Box 5846 Wellesley St Auckland Geneva Healthcare Ltd Veronica Manion or [email protected] Address P O Box Auckland City Auckland days, 24 hours In-home respite, palliative care, day care, wound management, personal care, home help and ACC clients Graceful Care Limited Rose Cooper / [email protected] Address P O Box Remuera Auckland days, 24 hours, minimum visit 2 hours Provide tailored personal care, showering, meal preparation, companionship and any other additional requests Offer in-home care and supports for those living in retirement villages also Healthcare of New Zealand Jocelyn Davis [email protected] Address PO Box 9604 Newmarket Auckland days, 24 hours, minimum visit time 30 minutes Community health care, sleep-overs. Contract with Auckland District Health Board for home based support services. Page 4 of 12

5 Healthcare Rehabilitation Ltd Reception Address PO Box North Harbour Auckland days, 24 hours, minimum visit 1 hour Sleep-overs, short term relief care, nursing, meal preparation, home help, companionship, palliative care and night duties Healthvision (NZ) Ltd Melinda Hampshire / [email protected] Address PO Box Newmarket Auckland days, 24 hours All home care including home help, complex and serious injury, palliative care, registered nursing care and assessment services We provide contracted and private home care Home Help NZ Ltd Maggie Calvert [email protected] Address PO Box Meadowbank Auckland hours, 7 days, minimum visit 1 hour Personal cares, light housework, meal preparation, respite care, medication reminders, 24 hour care, some transport available. Alzheimers / Dementia care, terminal care Independent Care Limited Semisi Hutchison or Karen Stanley [email protected] Address PO Box Parnelll Auckland days. Office open Monday to Friday 8am to 6pm. After hours via mobile phone with dedicated contact person Home care, temporary and post-operative care, respite and overnight care, nursing and high needs care. Nutritionist-led eating plans and physiotherapist-led exercise programmes Independent Care Limited is NZQA 8158:2012 accredited. Semisi s mobile is and Karen s mobile is Page 5 of 12

6 Kate McLean Home Care Ltd Life Plus Kate McLean Address 106 Ladies Mile Remuera Auckland days, 24 hours, minimum visit 4 hours 24 hours, hourly and overnight care, personal care, post-operative, palliative, convalescent, dementia and companionship care Michelle Batchelor [email protected] Address Level 11, 44 Khyber Pass Rd, Grafton Auckland 24 hours, 7 days Homecare services (personal care and home help), companionship, help with activities, errands, medication reminders, serious injury and complex care. Mental health and intellectual disabilities, behavioural support and palliative care. Staff at all levels; caregivers, health assistants, enrolled nurses and registered nurses On-call care available from one hour, right through to 24 / 7 Medacs Healthcare Debbie Bakkerus [email protected] Address Medacs House Level 6, 3 Ferncroft Street Grafton, Auckland hours, 7 days, minimum visit 4 hours Palliative & Home Care by experienced Registered Nurses and Caregivers, option for sleepover care available Medcall Health Personnel Mariousa Devlin or [email protected] Address PO Box 9522 Newmarket Auckland days, 24 hours Rehabilitation, sleep-overs, short term relief care, nursing, companionship, outings, shopping and meal preparation Provide private homecare but do not hold Ministry of Health or ACC contracts for publicly funded homecare services Page 6 of 12

7 Miranda Smith Home Care Ltd Rebecca Gadsdon-Green (NZ wide) Address PO Box Greenlane Auckland days, 24 hours, live-in care, sleep-overs and night care. Minimum visit 2 hours Personal care, short or long term care, live-in care, cooking, companionship, light housework, nursing, rehabilitation, palliative care, clinical case management, falls prevention and risk assessment No additional charges on weekends Pasifika Integrated Health Care Dahlia Naepi or Clivenn Naepi Address 1 Nile Rd Milford Auckland 0620 [email protected] Waitakere, North Shore and Rodney; over and under 65s, private payers. Central Auckland and Counties; under 65s and private payers only 7 days, statutory holidays Sleep-overs if required by needs assessment Local sites: West Auckland phone , Central and South phone Personalised Home Care NZ Ltd Janis Gummer or Ivan Wood [email protected] Address PO Box Glenfield Mall Auckland days, 24 hours, minimum visit 2 hours 24 hour care, companionship, short term relief care, post operative care, transport for appointments and outings. Palliative care, work with hospice Royal District Nursing Service NZ Ltd (RDNS NZ) Jan Bennett [email protected] Address PO Box Greenlane Auckland hrs, 7 days a week Flexible services to meet individual needs. Includes personal cares, housework, companionship, meal preparation, shopping, in-home respite, sleep-overs by negotiation, rehabilitation, medication prompts and palliative care. Private nursing and occupational therapists available A not-for-profit, charitable organisation. Contracts with Auckland District Health Board and ACC for home support services using the restorative model of care. We also offer privately funded nursing and home support services. Page 7 of 12

8 The "To-Do List" Home Maintenance Service Antoinette Davis / [email protected] Central and West Auckland Monday to Saturday, 9am to 5pm Indoor and outdoor maintenance, any job big or small Total Care Health Services Sally Fisher, Lynn Stuart [email protected] Address 1/61 Arawa St New Lynn Auckland Address 60 Mt Eden Rd Mt Eden Auckland hours Private and ACC funded home care including personal cares, companionship, home help, transport to appointments and shopping. Community registered nursing. Education for primary health care nurses and GPs Central Auckland and Gulf Islands Enliven Auckland - Presbyterian Support Northern Jess Osborne Address 77 Grey St Onehunga Auckland 1061 [email protected] Central Auckland (within ADHB boundaries) 7 days, 7am to 9pm Restorative, home-based support services for over 65 year olds. Contract with Auckland District Health Board, long term conditions, clients with disability (including individualised funding) and ACC Lifewise Homecare Services Julie Smith Address PO Box Dominion Rd Auckland 1446 [email protected] Auckland District Health Board catchment for older adults, wider Auckland by negotiation for other services 7 days, hours as required Services include personal care, meal preparation, shopping, household management, social interaction, links with community, carer support and sleep-overs. Contracts with Auckland District Health Board, Ministry of Health. Private payer services also available Lifewise is the community services division of Methodist Mission Northern Page 8 of 12

9 Margaret Wilson - Carer Relief / Sitting Service Margaret Wilson or [email protected] Central Auckland and Waitakere Address 2/41 Nikau St New Lynn Auckland 0600 Flexible and weekends, minimum visit 1½ hours Sitting service, short term carer relief, companionship, meals and help with locating appropriate long term care Owner operator, 30 years experience specialising in mental health needs of the elderly, especially those with depression or dementia Ngati Whatua o Orakei Home & Community Support Service Imeleta Palmer / [email protected] Auckland wide 7 days, 6.30am to 8pm, or by negotiation Services for under 65 year olds and long-term chronic conditions Address PO Box Orakei Auckland under construction. Alternate phone number Waiheke Health Trust - Home Support Services Jessie Russell, Julez Grace, Darlene Goo [email protected] Waiheke Island Address 5 Belgium St Ostend Waiheke Island days, 7am to 8pm, minimum visit 30 minutes Short term, post hospital discharge, contracts with Auckland District Health Board, ACC and MOH Counties Manukau Access Homehealth Auckland (Howick Based) Jennifer Jones Address PO Box Howick Auckland 2145 [email protected] Counties Manukau, includes Beachlands and Maraetai Negotiable, depending on requirements, minimum visit 1 hour ACC Page 9 of 12

10 Counties Manukau Homecare Trust Trudy Biggelaar (09) (09) Address Counties Manukau, Franklin and Papakura districts Monday to Friday, 8am to 4pm No additional services Professional House, Level 12 Seddo PO Box 113 Pukekohe 2340 Enliven Manukau - Presbyterian Support Northern Sue Spencer [email protected] Counties Manukau Address PO Box Clendon Park Auckland days, 7am - 9pm Restorative, home-based support services ' maximising independence'. ACC clients and under 65 Huakina Homecare Service Pacific Homecare Karen Hyland, Moetu Taua Address PO Box 319 (09) / Pukekohe 2340 (09) [email protected] Counties Manukau, includes Mercer, Miranda and Clarks Beach Variable, depending on client situation and assessment of need Transport, companionship Hamish Crooks / Louise Uluakiola / [email protected] Counties Manukau Address P O Box Papatoetoe Auckland :30am to 5:30pm (office hours) Household services, personal cares, ACC contract, home respite care, shopping and social support Language and cultural support where appropriate Page 10 of 12

11 Whaiora Homecare Services Inc Monica Tate Address PO Box Papatoetoe Auckland Counties Manukau 7 days, minimum visit 1 hour. Office open 7.30am to 4.30pm, Monday to Friday After-hour calls divert to coordinator Physical address: 129 Kolmar Rd, Papatoeote Waitemata Enliven Waitemata - Presbyterian Support Northern Kerry Russell - Service Coordinator Address 3 Montel Ave Henderson Auckland 0612 [email protected] North Shore, Rodney and Waitakere 7 days, 7am to 9pm Restorative, home-based support services. Private clients welcome. Contracts with ACC and Ministry of Health for under 65 year olds Geneva Northlink Healthcare Ltd Angela King Address or [email protected] North Shore City, Rodney and Waitakere Districts 7 days, 24 hours Suite 112, Apollo Medical Centre 119 Apollo Drive, Albany Auckland Private homecare, nursing services, respite care, carer support, rehabilitation and palliative care. Ministry of Health contract for under 65 year olds. ACC contract Time Out holiday homes at Mangawhai and Gulf Harbour Salvation Army Homecare Emah Butler Address / [email protected]. Waitakere, North Shore and Rodney 7 days, hours by negotiation, minimum visit 1 hour Respite care, high-need, complex clients PO Box , Browns Bay Level 1, 90 Rosedale Rd, Albany. Auckland Page 11 of 12

12 Te Ha Oranga Kim Te Pania / Waitakere and North Shore Address 1 Rendall Place Eden Terrace Auckland 1021 Monday to Friday, 8am to 5pm Also provide home support services for those requiring ACC and short term care Covers South Kaipara, including Helensville, Muriwai, Kaukapakapa, Portland, Wellsford, Maungawhai to Hatfields Beach VisionWest Home Healthcare Trish Taylor/Angie Kumar Gen. Manager ext [email protected] Waitakere / North shore 7 days, 7am to 9pm (office hours 9-5 ) Respite and private care Address PO Box Glen Eden Auckland Page 12 of 12