Switzerland s leading Centre of Excellence for bakery and confectionery

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1 Switzerland s leading Centre of Excellence for bakery and confectionery Together for the future with quality, integrity and market-oriented services. Richemont a name you can trust.

2 About us Introduction Founded in 1945 and based in Lucerne, Switzerland, Richemont acts as an international Centre of Excellence for the artisan bakery-confectionery industry and consists of two legally independent entities. 100 % of the foundation capital and the share capital are owned by the Swiss Baker's and Confectioner's Association. The Richemont Craft School Foundation represents complex training, continuing education, restaurants, hotels, as well as research, quality assurance and development with their own laboratory (focus on grain and flour analyses). The Richemont Services PLC consists of their own publishing company with books, teaching aids, the monthly Richemont Trade Journal, brochures, software and a full consulting service, modular sales training on site, as well as quality management support. Richemont in a nutshell (2013) 70 competent, motivated employees (63 full-time positions) 23,000 student days 5,400 course participants 20% of turnover international clients 200,000 guests in the Richemont-Restaurant & hotel 4,000,000 pages trade publications (in 8 languages) 7,500 trade journal subscriptions German and French (21,000 readers) 2,000 expert advice by , telephone and fax 80 individual advisory and educational mandates 15 long term partnerships in the areas of education and quality development 200,000 unique online visits of Richemont Centre of Excellence Page 2 of 11

3 Our vision & mission Vision We are the leading, national and international competence center for bakeries and confectioneries. We offer practical, sustainable general training and further education We foster traditional trade through individual advice and innovative solutions of the highest quality. Mission Richemont sees itself as an independent, national and international center of competence in the bakery-confectionary field and consists of two legally separate entities. The foundation Richemont technical college compromises complete general training and further education, including gastronomy as well as experiments, quality assurance and development in our own laboratory with emphasis on grain and flour analyses. The Richemont Services PLC consists of our own publisher with books, learning material, the Richemont trade magazine, brochures, a picture agency, software, and a broad consulting service. Furthermore we offer modular production and sales training in house and field consultation in the areas of quality management and process optimization. Both the foundation capital and the share capital are owned to 100 percent by the Swiss Baker-Confectioner Master-Association (SBC) Guiding principles Richemont is a future-orientated service company and commits itself with full force to the interests of the bakery-confectionary field. focuses on a practical, modular, goal orientated and result orientated offer of educational services. makes a decisive contribution to successful field development through individual consulting and obligates itself to the interests of the trade. is orientated around goals and solutions and gives the wants and needs of its customers top priority offers enjoyment, joy, and experience for all in its public hotel and gastronomy business lives out an open and trust building communication and has a cooperative leadership style stands for valuing of and fair dealings with its employees offers its employees a modern and attractive workplace constantly calls for and promotes the specialized further education of its employees Richemont Centre of Excellence Page 3 of 11

4 Our products & services Consultancy, trainings & courses Our specialists from all areas of expertise will support you in "word and deed" with specialized and technical consultancy sustainable corporate development company-specific training and courses Swiss-Artisan-courses for individuals and companies Certified by Richemont -program on your premises or in our professionally equipped headquarters in Lucerne, Switzerland Experimental laboratory As an independent and highly competent partner we offer grain & flour analysis baking tests product testing product development food law counselling product declaration quality management, including Richemont Quality Management -certification (RQM) International publishing house Richemont is also a renowned publishing house with an international reputation offering a wide range of world-renowned specialized books in several languages comprehensive teaching material and textbooks for all levels of education interactive elearning solutions a monthly business magazine, including epaper ( Richemont Trade Journal ) On-site process analysis & audits Independent, practically oriented checks help to identify improvement potential with A check of the production process on the basis of a standardized procedure. Potential for improvement is shown within the shortest period of time. Concrete measures are suggested and can be realized. Richemont Centre of Excellence Page 4 of 11

5 Our specialization: Certified by Richemont of Switzerland programs for schools and companies Swiss know-how scalable, modular, sustainable To meet the highly different demands of national and international schools and companies under identification and consideration of unique local practices (culture, market structure, needs), the Richemont competence center has created the modular Certified by Richemont of Switzerland programs. This program is scalable in every thinkable way: Contents of education in the scope of the contents as well as their depth Length of education Levels of education from a single module to a complete course in order to fulfil the different, individual needs and use the available resources in a way that is optimal in regards to time, human resources, and economics. How is the concept applied? In implementation the Richemont Centre of Excellence places value on the proven Train-the-trainers concept in order to guarantee an ideal sharing of knowledge as well as maximal sustainability. In that regard we rely on the motto, as much about theory as necessary as much practical work as possible. A brief introduction This concept can be ideally illustrated using an example: a vocational school in East Asia plans the establishment of a one week basic course in the area of confectionary. For this purpose three local instructors who bring along the previously defined competences are schooled by Richemont over the course of one or two weeks (depending on factors such as resource availability and local infrastructure) in the subject and didactics. After the instructors have successfully completed the course (performance record), they are entitled to teach the defined course under the label, Certified by Richemont of Switzerland. In the following week the certified local instructors teach their class under active (with active help) or passive (feedback after course sessions, support only when necessary) care of Richemont subject teachers. After the end of the course a supportive dialogue is held with the instructors in order to show potential for improvement and in order to prepare these optimally for their independent deployment as Certified by Richemont of Switzerland instructors. Richemont Centre of Excellence Page 5 of 11

6 In the certified company (or school, organization) it is possible within the boundaries of the label to give their students who have passed the certified course with success (procedure of qualification) - a diploma using the Richemont logo and the term, Certified by Richemont of Switzerland. This is an excellent marketing instrument for the certified company (or school, organization) in the educational market, but also for the certified students in the work world. Quality guaranteed Certified by Richemont of Switzerland programs have already been implemented with great success with schools in Europe, Asia, and Oceania a label that brings forth trust and guarantees quality, integrity, and sustainability with optimal resource efficiency. These organizations educate their students in certified course modules in optimally coordinated educational levels that build up on each other following clearly defined Richemont quality guidelines. The quality of these is guaranteed by the Richemont Quality Management (RQM) which includes regular on-site audits, an (optional) further education program for certified teachers in order to acquire new skills or deepen their knowledge (on site or in Switzerland), an ongoing further development of the teaching materials (in order to cover new methods, technologies and products) as well as a compulsory "train-the-trainers" course any newly recruited teachers who intended to teach under the label "Certified by Richemont of Switzerland" must attend. Individually negotiable contracts guarantee a successful, long term business relationship. Our solutions are as unique as our customers. Contact us! Richemont Centre of Excellence Page 6 of 11

7 A perfect introduction: Swiss Artisan Excellence For businesses that wish for a gentle entry into the program we offer three variable standard courses that each take one week and show an optimal relationship between price and service. We offer the following modules which are also carried out in the English language as independently bookable standard courses with a duration of one week in July 2014 in Lucerne, Switzerland: Module Advanced Bakery (bread, special bread) This module introduces you to the fascinating world of Swiss baking. Learn how to create bread and unique special bread using state-of-the-art artisan production methods. Extract from the content: Food safety, ingredients, grains and bread, fermentation, dough processing, kneading, types of pre-swelling, baking process, work techniques, par-baked bread, baking tests Module Advanced Pastry A module dedicated to all time Swiss and international pastry classics like croissants and Danish pastries. Traditional and trendsetting products your customers will be thrilled by. Extract from the content: Food safety, ingredients, sweet yeast dough, laminated sweet yeast dough, Danish pastry, croissant dough, puff pastry, fillings, jams and jellies, pasties and terrines Module Advanced Confectionery, Chocolate and Ice Cream A fast-paced, compact but surprisingly complete introduction into the diverse world of Swiss confectionery (cakes, cream cakes), ice creams and the art of artisan chocolate production. Extract from the content: Food safety, ingredients, creams and custards, sponge mixtures, choux pastry, cream cakes, chocolate processing, sorbets, ice cream and semi-freddo, filled chocolates and truffles Richemont Centre of Excellence Page 7 of 11

8 Information, terms and conditions Module duration: 1 week per module (module length can be varied) Modules can be either held at Richemont (in Lucerne, Switzerland) or on-site in your company / school (provided that a suitable infrastructure is present) Module contents can be customized and adapted to your needs All modules focus on theoretical basics and practical (hands-on) work All modules can be attended and completed individually or in combination with others Each module is completed with a (voluntary) module test. For each successfully passed module test the participant is awarded with a module certificate It is necessary to successfully pass all three module tests in order to obtain the «Swiss Artisan Excellence»-diploma The validity of both certificates and diploma is limited to 5 years, thereafter a further education course in the respective module(s) has to be attended to extend validity for a further 3 years Swiss Artisan Excellence -module Advance Pastry, Lucerne, 2013 Richemont Centre of Excellence Page 8 of 11

9 Richemont competent in all levels of education The Richemont center of competence also owes its encompassing competence to the unique system of education, of which the structure and mode of operation shall be briefly explained: Career-orientated education most meaningful original education Following the obligatory school time (secondary level I), roughly 2/3 of young people decide to get a vocational education a solid career foundation and a basis for lifelong learning as well as a panoply of career perspectives. The basic education is orientated around a dual system: symbol and strength of dual career-orientated basic education is the close relationship to the work world. This is mirrored in the places of education, which are the company wherein the apprenticeship takes place, the vocational school and additionally the inter-company courses. The goal herein is to allow the learner to attain (trade) competences that give them the necessary skills for the labor market. Therefore competence means to be able to act in accordance to regulations in everyday work life. Richemont Centre of Excellence Page 9 of 11

10 Permeability and career perspectives The graphic shows another strength of the Swiss education system: it builds up on clearly defined offers of education and national quality procedures. The system is shaped by a high permeability: continuing higher education and change of trade are possible throughout one s working life without detours (additional qualifications and/or practical job experience may be necessary). Within the borders of career orientated further education, a broad offer is available on all levels. Higher career education offers specific career qualification and prepares for leadership and trade functions. The role of Richemont in the educational system Within this system Richemont takes up the following educational tasks for the complete field of bakery-confectionary in the areas of production and detail trade: 1. Vocational education and training (VET) Leads to career qualifications and is basis for lifelong learning: 3 or 4 year vocational education and training with Federal Certificate of Competence. Serves the arrangement of qualifications for practicing a certain job and opens entry to higher career education. 2 year vocational education with Federal Vocational Certificate Enables more practically talented young people a recognized degree with an independent career profile. Opens entry to a 3 or 4 year vocational education with confederate report of capability. 2. Continuing education and training (CET) Career orientated further education (non-formal education such as courses, seminars, etc.) is a part of every level of education and a part of lifelong learning. 3. Higher vocational training: preparatory courses for federal diplomas (PET) Connects solid practical capabilities with sound theoretic trade knowledge and orientates itself consistently around the needs of the labor market. Prepares professionals for trade and leadership functions: Federal professional education training (PET) Enables professionals a first deepening and specialization after vocational education. Is completed with a confederate certificate. This is usually a condition for the advanced federal PET diploma. Advanced federal professional education training (PET) Qualifies professionals as experts in their trade or for line positions in companies. Is completed with a confederate diploma. Richemont is professionally involved in multiple levels and therefore in a position to completely cover the needs of all companies, schools, and organizations working in the complete field of bakery and confectionary independent, individual, modular, competent, and sustainable. Richemont Centre of Excellence Page 10 of 11

11 Our contact information For further general information on our services please contact us by: Phone +41 (0) Fax +41 (0) Internet Address and map Richemont Centre of Excellence Seeburgstrasse 51 CH-6006 Luzern For further information on our Swiss Artisan Excellence -course modules and the Certified by Richemont of Switzerland - program please contact: Mr. Reto FRIES Director Mr. Bernhard BOESCH Deputy Director [email protected] [email protected] Richemont Centre of Excellence Page 11 of 11