Crisis Organisation. Scaling
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- Harriet Hudson
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1 Crisis Organisation Scaling 1
2 BRANDWEER Haaglanden Den Haag Coordination phase 0 CRIP 0 Coordination Phase 0 / CRIP 0 Business as usual /Coordination on the hood Operational Governmental Field units Emergency services 19 2
3 BRANDWEER Haaglanden Den Haag Coordination phase 1 CRIP 1 Coordination Phase 1 / CRIP 1 Operational coordination on scene Operational Governmental (small) Regional Operational Team Information line to the mayor Command Team Place Incident Field units Emergency services 3 20
4 BRANDWEER Haaglanden Den Haag Coordination phase 2 CRIP 2 Coordination Phase 2 / CRIP 2 Tactical Coordination at distance Operational Governmental (full) Regional Operational Team Information line to the mayor Command Team Place Incident Field units Emergency services 21 4
5 BRANDWEER Haaglanden Den Haag Coordination phase 3 CRIP 3 Coordination Phase 3 / CRIP 3 Strategic Coordination at distance, local Operational Governmental Regional Operational Team Information line to the Commissioner of the Queen Command Team Place Incident Municipal Crisis Team Field units Emergency services 22 5
6 BRANDWEER Haaglanden Den Haag Coordination phase 4 CRIP 4 Coordination Phase 4 / CRIP 4 Strategic Coordination at distance, regional Operational Governmental Regional Operational Team Information line to the Commissioner of the Queen Command Team Place Incident Regional Crisis Team Field units Emergency services 23 6
7 BRANDWEER Haaglanden Den Haag Crisis structure Overview of generally scaled crisis organisation in Phase one 3 / municipality CRIP 3 Coordination of the combined activities Municipal Crisis Team Strategic level Regional Operational Team Municipal Management Team Tactical level Coordination Team Place Incident Action Centres Information Public Works etc. Action centres Governmental Staff Civil Affairs etc. Action centre Social Affairs Execution level Emergency services Municipal services 27 7
8 8
9 Strategic level/ GOLD Tactical level/ SILVER Operational level/ BRONZE Amsterdam Airport Schiphol (AAS)
10 Scaling up Schiphol organisation VOS Small or Big Aircraft Accident Schiphol Separate processes of scaling have been harmonized in joint Crisis Response Plan 10
11 Scaling up Schiphol organisation VOS4tabel"nieuwe"s3jl" Kwalifica, emogelijkheden&luchtvaartuigj&gerelateerde& incidenten&en&calamiteiten&schiphol" Geen&ongeval/& Ongeval" voorwaarschuwing" Hulpdiensten" Hulpdiensten& Hulpdiensten&op&Schiphol&hebben& op&schiphol& ondersteuning&vanuit®io&nodig&in&de&vorm& kunnen&situa, e& van&materieel&en&/&of&personeel" zelf&an andelen" Kwalifica, e" Bijbehorend& minimaal& GRIPJniveau" Vooralarm& Pre klein" Small Vooralarm& Pre groot" Big VOS&klein" AAS Small 0" 2" 0" 3" VOS&groot" AAS Big CRIP 2 CRIP 3 VOS&klein &met&één&of&meer&overleden&slachtoffers&is& GRIP3 & 11 6"
12 Crisis Organisation Basic Norms & Processes 12
13 2006: Development of the National Basic Crisis Management Norms Mentioning & Alarming Leadership & Coordination Scaling & Downscaling 4 Multi (Preconditional) Processes Answering the WHAT Information Management 13
14 2006: Development of the National Basic Crisis Management Norms Each (multi) Basic Norm defines: Minimum level of response (in time) Minimum level of result Minimum level of quality 14
15 2006: Development of the National Basic Crisis Management Norms The Basic Norms has become Dutch legislation for the Safety Regions Formal response times for FD units & crisis teams & officials (strategic, tactical, operational) Especially Information Management now has legal specific minimum norms about content, subjects, prognoses, expectations etc. Parallel development: National Crisis Management System (netcentric) 15
16 BRANDWEER Haaglanden Den Haag 6. The processes Until 2009: Traditional approach on Crisis Processes & Responsibilities 1. Alarming government & operational services 2. Fighting fire and dangerous substances 3. Saving and technical assistance 4. Observing and measuring chemicals 5. Checking and organizing contaminating 6. Warning the public 7. Clearing roads for rescue services 11. Keeping public order 12. Closing roads 13. Managing traffic 14. Evacuating people 15. Guiding rescue services 16. Identification of the deceased 17. Criminal investigation 8. Public health 9. Urgent medical assistance 10. Psycho-social assistance 18. Registration of victims 19. Information & communication 20. Damage control 21. Funeral ceremonies 22. Accommodations 23. Primary needs of life 24. Environmental care 25. Recovery 29 16
17 Since 2009: Modern / current approach on Crisis Processes & Responsibilities National Model Regional Crisisplan 2009 Information Management as a sate stick Answering the HOW 17
18 Information Management Crucial in Crisis Management Don t underestimate impact of incident! Limited joint use / knowledge of NCMS Lessons Learned Polder Crash 2009 : Need for Common Operational Picture / Overview Managing overkill of information & organisation Need for Information Managers in all Crisis Teams (S-T-O) Urging for back to normal business ASAP 18
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