2013 Confederation Cup Sony Support

Transcription

1 2013 Confederation Cup Sony Support Sony has been established in Brazil for over 40 years with offices in São Paulo, Rio de Janeiro and Recife. We have more than 30 authorized service centers for professional and broadcast products, supporting TV stations, production houses, companies, movie theaters and others. We have more than 200 authorized service centers for consumer products, throughout the country.

2 The objective of this letter is to offer basic information about the stadiums such as address and telephone number. As well as where to find Sony Authorized Service Centers, Sony Product Dealers and Sony Media Dealers, hours of operation and other useful information. The information is presented by region where the games will take place as follows: General Information. Page 3 Contact Info & Labor Pricing. Page 4 1 Rio de Janeiro. Page 5 2 Belo Horizonte page 8 3 Brasília. Page 10 4 Salvador.. page 12 5 Recife page 13 6 Fortaleza page 15 Dealers (Other places) page 17 Media Dealers (Other places) page 18

3 General Information Opening Hours Most companies adopt the business hours: Monday to Friday, from 8:00am to 5:00pm. Saturday and Sunday: Closed unless otherwise specified or with special agreement. Please note that for the possibility of same day repair, equipment must arrive by 4:00pm at the latest. Equipment arriving after that time will be diagnosed the following business day. Delivery & Collection Customers are encouraged to deliver and collect equipment in person. On site Repairs On site visits for systems products can be handled by Sony Brasil engineers or some ASCs (Authorized Service Centers), but will need the customer to arrange the necessary accreditation to access the IBC or stadiums venues. Payment All work is chargeable. Payment is required, in cash or by major credit/debit card (see details in each company), before repaired equipment can be collected (or dispatched). Warranty work will be charged. Customers must arrange to re claim the cost from their local organization. Any deviation from this arrangement is only possible with the prior consent of Sony in the customer s country of origin. Such an agreement must be communicated to Sony Brasil before 1 st June Credit/Debit cards Sony Brasil accepts most major credit and debit cards through our RBS WorldPay payment gateway which uses the 3D secure system for added security (MasterCard Secure Code/Verified by Visa). Checks Sony Brasil will not accept personal checks. Page 3

4 How to contact us: By Phone: Weekdays from 8:00am to 5:00pm Every day any time during event By Labor rates and parts pricing: a. During normal working hours a labor rate of US$ per hour will be applied in all cases unless special arrangements have been made (see section headed payment on the preceding page). For out of hours and weekends the labor charge will be US$300/hr. b. There will be an initial inspection/diagnostic fee of US$ for every repair. This fee will be refunded if the customer decides to proceed with the repair. c. For every Sony Customer having an Out of Warranty repair, Sony Brasil or ASC will issue an Invoice to the customer. Page 4

5 1 Rio de Janeiro Maracanã Stadium The stadium Journalist Mário Filho, also called Maracanã. Phone: R. Prof. Eurico Rabelo, Maracanã Rio de Janeiro RJ, ZIP: Sony Support Centre: Sony Brasil Rio de Janeiro Rua Augusto Severo, 8 Mezzanine 202 Glória Rio de Janeiro RJ ZIP: Phone: / Contact Person: André Marques / Ricardo Silva / Thiago Macahyba E mail: [email protected] / [email protected] / [email protected] Language spoken: Portuguese and English CC: Visa / AMEX Payment in Cash: Reais By car (From Stadium to Sony) 7.4 Km Page 5

6 Sony Facilities Reception Engineering Team Sony has 3 engineers working fulltime in Rio de Janeiro, supporting broadcasters, production house and others companies and also counts with 3 engineers in São Paulo city, 500 kilometers away from Rio de Janeiro (45 minutes flight) and 1 engineer in the city of Recife (4 hours flight). The complete team is ready to support the customers during the Confederation Cup in Brazil. The Repair Capacity of the facility is estimated at up to 9 units per day. Fast TAT (Turn Around Time) full repair of all expected portable equipment. Software copying, special model support etc. 3 Engineers from Sony Brasil available for on-site support of systems equipment. Customers will be required to make payment upon collection of repaired equipment (see payment options on page 4) A customer reception and waiting area is available. External Parking: No parking area, we strongly recommend to use taxi service Food: There are plenty of fast food outlets and restaurants within walking distance of Sony office. Engineering facility Page 6

7 Sony Dealer: Multisale Grupo Multi Cine & Vídeo Av. Marechal Câmara, 160 Room 931 Rio de Janeiro RJ ZIP: Phone: E mail: [email protected] Website: VAIO Support (only): Central Point AV. DAS AMERICAS, 6700 BL.02 LJ.106 BARRA DA TIJUCA RIO DE JANEIRO RJ ZIP: Phone: Contact Person: MAGDA MARIA M. DA COSTA / PAULO CESAR BATISTA DA COSTA E mail: [email protected]/ [email protected] Language spoken: Portuguese and English CC: VISA/ MASTER/ DINERS/ MAESTRO/ REDESHOP Payment in Cash: Reais / Dollars Media Dealers: Tomoda1 Audiovisual Phone: / Contact Person: Marcelo Marques E mail: [email protected] Website: Language spoken: Portuguese, English and Spanish CC: Not accepted Payment in Cash: Reais RS Telecom Phone: / Contact Person: Roberta Sampaio E mail: [email protected] Website: Language spoken: Portuguese, English, Spanish and French CC: VISA/ MASTER Payment in Cash: Reais Page 7

8 2 Belo Horizonte Mineirão Stadium The stadium Governor Magalhães Pinto, also called Mineirão. Phone: Av. Antônio Abrahão Caram, 1001 São Luís, Belo Horizonte MG, ZIP: Authorized Service Centre: WMW Rua Levindo Lopes, 333 Room 05 Savassi Belo Horizonte MG ZIP: Phone: Contact Person: William Nunes / Fabiana E mail: [email protected] / [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars/Euro By car (From Stadium to ASC) 12 Km Page 8

9 VAIO Support (only): MC System RUA TOMAZ GONZAGA, 55 LOURDES BELO HORIZONTE MG ZIP: Phone: / Contact Person: MARCELO LEMOS MACHADO COELHO E mail: [email protected] Language spoken: Portuguese CC: VISA/ MASTER/ DINERS/ AMEX Payment in Cash: Reais Page 9

10 3 Brasília Mané Garrincha Stadium Authorized Service Center: Standby SRTN Quadra 702 conj P Mezzanine 03 Asa Norte Brasília DF ZIP: Phone: Contact Person: Cesar de Souza / Rubens Milagres E mail: [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars By car (From Stadium to ASC) 2.5 Km Page 10

11 Sony Dealer: Multisale Grupo Multi Cine & Vídeo SHIS QI 11, Bloco P, Room 203 Brasilia DF ZIP: Phone: E mail: [email protected] Website: VAIO Support (only): Pananorte SCLN 206, BLOCO A,LOJA 03/21 ASA NORTE BRASILIA DF ZIP: Phone: / Contact Person: KATHIA WALESCA VERVLOET SEREDINICKI E mail: [email protected] / [email protected] / [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars/Euro Page 11

12 4 Salvador Fonte Nova Stadium Nazaré, Salvador BA Authorized Service Center: Unfortunately we do not have an ASC in Salvador, other ASCs in Rio de Janeiro, Belo Horizonte or Recife can be used at your convenience. VAIO Support (only): Sony Store (Premium Service) AV. TANCREDO NEVES, 2915 SALAS 1131/1132 CAMINHOS DAS ÁRVORES SALVADOR BA ZIP: Phone: Contact Person: VICTOR SILVA E mail: [email protected] Language spoken: Portuguese and English CC: VISA/ MASTER/ DINERS/ AMEX Payment in Cash: Reais Page 12

13 5 Recife Capibaribe Stadium Authorized Service Center: FIJ Rua Agenor Lopes, 292 Room 605 Boa viagem Recife PE ZIP: Phone: Contact Person: Fabiana / Leonísio E mail: [email protected] Language spoken: Portuguese and English CC: Not accepted Payment in Cash: Reais / Dollars/Euro By car (From Stadium to ASC) 23,0 Km Page 13

14 VAIO Support (only): Video Tecnica RUA QUARENTA E OITO, 525 ESPINHEIRO RECIFE PE ZIP: Phone: Contact Person: RUBEM DOS SANTOS/MARIA DE FATIMA SANTOS/ALINE MELO E mail: [email protected] / [email protected] / [email protected] Language spoken: Portuguese / English / Spanish CC: VISA/ MASTER/ DINERS/ AMEX/ HIPERCARD Payment in Cash: Reais / Dollars / Euro Page 14

15 6 Fortaleza Castelão Stadium The stadium Governor Plácido Castelo, also called Castelão. Avenida Alberto Craveiro s/n Passaré CE Authorized Service Center: R3 Av. Dom Luis, 300 Room 907 Bairro Aldeota Fortaleza CE ZIP: Phone: / / Contact Person: Rafael Barreto E mail: [email protected] Language spoken: Portuguese and English CC: Visa / Master/ AMEX Payment in Cash: Reais By car (From Stadium to ASC) 9.7 Km Page 15

16 Sony Dealer: MCI Store Phone: VAIO Support (only): Eletrônica Moriá RUA MONSENHOR SALAZAR, 640 TAUAPE FORTALEZA CE ZIP: Phone: Contact Person: JOATÃ WAGNER DE BRITO E mail: [email protected] / [email protected] Language spoken: Portuguese CC: VISA/ MASTER/ DINERS/ AMEX/ HIPERCARD Payment in Cash: Reais Page 16

17 Dealers São Paulo Merlin Av. Padre Almeida Garret, 505 Campinas SP ZIP: Phone: E mail: [email protected] Website: Oreon Rua Itapicurú,369 cj.1404 São Paulo SP ZIP: Phone: / E mail: [email protected] Website: Bureau Cinema e Vídeo Phone: Seegma Phone: Duplic Video Phone: Campinas LStar Vídeo Phone: Campinas Multisale Tecnologia Phone: Rio de Janeiro Phone: São Paulo Phone: Brasília Aracajú Inforview Phone: Porto Alegre Toshihito Equipamentos Eletrônicos Phone: Page 17

18 Media Dealers São Paulo Beta&Luz Phone: Contact Person: Mario Augusto / Márcia E mail: [email protected] Website: Language spoken: Portuguese, English and Spanish CC: Not accepted Payment in Cash: Reais Casa do Filme Phone: / Contact Person: Jorge Kuwashima E mail: [email protected] Language spoken: Portuguese, English and Japanese CC: Not accepted Payment in Cash: Reais Page 18