Xcel Energy Colorado DSM Roundtable Discussion. May 14, :00pm to 4:15pm TSB Basement Room 019

Transcription

1 Xcel Energy Colorado DSM Roundtable Discussion May 14, :00pm to 4:15pm TSB Basement Room 019

2 Welcome and Introductions Contact Info: Suzanne Doyle Manager, DSM Regulatory Strategy & Planning Office Phone: Cell Phone:

3 Agenda 1:00 1:05 Welcome, Introductions 1:05 2:05 KEMA Potential Study Overview 2:05 2:30 New Product Development Update 2:30 2:45 Break 2:45 3:45 DSM Program Updates 3:45 4:00 Compliance Updates 4:00 4:15 Wrap Up/Open Discussion 3

4 Colorado Potential Study Overview Presented by: KEMA

5 New Product Development Update Presented by: George Spargo

6 DSM Roundtable New Product Development Procedure Interested persons may submit new program ideas or proposed revisions to existing programs to the Company in writing (link below). The Company screens and prioritizes all new program ideas for further research and development. Within three months of receipt, the Company will evaluate written DSM program ideas in accordance with the screening process, and report results in written quarterly update. DSM DSM Website provides program idea idea submission forms at: at: Management/Pages/Home.aspx 6

7 Product Development Process Traditional Stage-Gate process that includes team or management review at key decision points: Ideation Framing Design Build Test Launch 7

8 Ideation Objectives Compile ideas for new products from those who are closest to the customers Describe the product concept Filter the most viable ideas that will progress to the framing stage. This stage begins by asking: What idea do you have that will solve a customer concern? Ideas from several sources and provides a brief explanation of the concept in the form of an Idea Napkin. 8

9 Framing Objective: Evaluate the market opportunity of new product ideas This stage begins by asking: What is the opportunity for this idea? The ultimate deliverable of this stage will be a Framing Score, which helps to quantify the value of the idea as compared to others to prioritize work. The information used to score the idea will help define project boundaries, and determine strategic fit from a business, technical and market perspective. Lists are grouped by gas, electric, business and residential. The primary gate decision here is: Does this concept merit spending more development resources? 9

10 Scoring Matrix in Framing Idea 1 Idea 2 Idea 3 TOTAL SCORE (117) # Criteria Weigh Rating rating score rating score rating score 1 Political Request Yes 2 8 Neutral 1 x 8 x 8 x 8 No 0 2 Steady State Growth Potential (GWh) 0 3 Steady State Growth Potential (MCF) 4 Applicable to multiple jurisdictions 5 Speed to Market 6 Longevity of offer (how long until becomes standard) 7 Competencies are in place to fulfill 8 Sales Cycle 9 Market Barriers (technological, press, market education ) 10 Potential Risks Internal (legal, environmental, regulatory, safety) 11 Outsourcing opportunities (nonscoring) High (>5 GWh) 3 Medium (2-5 GWh) 2 Low (<2 GWh) 1 High (>40,000 Dth) 3 x 18 x 18 Medium (10,000-40,000 Dth 2 x 12 Low (<10,000 Dth) states 3 2 states 2 x 8 x 8 x 8 1 state 1 Fast (< 3 months) 3 Average (3-12 months) 2 x 6 x 6 x 6 Slow > 12 months) 1 Long (> 5 years) 3 x 9 x 9 x 9 Medium (2-5 years) 2 Short (<2 years) 1 Definitely 3 x 9 x 9 Somewhat 2 x 6 Not at all 1 Short (<6 months) 3 Average (6-18 months) 2 x 4 x 4 x 4 Long (> 18 months) 1 Limited 3 x 6 Some 2 x 4 Many 1 x 2 Limited 3 x 6 x 6 Some 2 x 4 Many 1 Definitely x Somewhat x x Not at all 10

11 Design Objectives Refine and validate assumptions made in the Framing stage More clearly define the product and opportunity Process/Deliverables The process to obtain any legal approvals or meet any regulations begins here. The deliverables of this stage are high-level requirements, a product case (in certain situations) and a design-to-build presentation to management. The primary gate decision is: Should we commit the resources/dollars to build? 11

12 Build Objectives at this stage: All high-level requirements are broken down to detailed requirements Project plans are written in order to accomplish physical development of the product and systems. Preliminary launch planning also begins. The deliverables of this stage are a testable product (if applicable), approval from required legislative groups, appropriate contracts written and signed, personnel trained, and necessary collateral developed. The primary gate decision is, Is it ready to commit to testing and probable launch? 12

13 Test Many of our DSM products do not require a concept test, they just need to pass the benefit-to-cost tests which are done back in the design or build stages. User requirements, usage scenarios and new operational processes can be tested for flow-through. This is sometimes informally done in the Build Stage. The primary gate decision is, Are we ready to proceed with product launch? 13

14 Launch The process moves to launch phase once: Product, systems and processes have been tested/fixed/retested Personnel has been trained Collateral has been developed Objectives Stabilize all processes Transition the new product into product life cycle Execute launching the product The deliverables are a complete launch checklist, product case document (if applicable), and marketing plan The primary decision is, Is everything ready from beginning to end that will enable this product to be successful? 14

15 Review of Roundtable New Product Idea Submissions Passive solar spaces Solar water heating Ground-source heat pumps Whole house ventilation fans Automated energy audits 15

16 Framing Scoring Framing - New Product Development Scoring Sheet 5/6/2009 TOTAL SCORE (117) Solar Water Heating - Does not pass cost ben 0 Ground Source Heat Pumps 68 Passive Solar Spaces Does not pass cost ben 0 Whole House Ventilation Fan - Does not pass TRC 0 Automated Energy Audits - Already scored 68 0 # Criteria Rating rating score rating score rating score rating score rating score 1 Political Request Yes x 16 Neutral No 2 Steady State Growth Potential High (>10 GWh) (GWh) Medium (3-9 GWh) Low (<3 GWh) x 6 3 Steady State Growth Potential High (>40,000 MCF) (MCF) Medium (10,000-40,000 MCF) Low (<10,000 MCF) 4 Applicable to multiple 3 + states x 12 jurisdictions 2 states 1 state 5 Speed to Market Fast (< 3 months) (getting it developed and Average (3-12 months) x 6 into Slow > 12 months) k t l ) 6 Longevity of offer Long (> 5 years) (how long until x 9 becomes standard) 7 Competencies are in place to Medium (2-5 years) Short (<2 years) Definitely x 9 fulfill Somewhat Not at all 8 Sales Cycle Short (<6 months) Average (6-18 months) x 4 Long (> 18 months) 9 Market Barriers Limited (technological, press, market Some x 4 education ) 10 Potential Risks Internal (legal, Many Limited environmental, regulatory, safety) Some Many x 2 11 Outsourcing opportunities (non-scoring) Definitely Somewhat Not at all x 16

17 Passive Solar Spaces Design and construction features that capture solar energy for home heating Offsets gas or electric space heating Typical features include: Large southern glass exposure Limited non-southern glass exposure Sun shading to limit off-season heat gains Trombe wall mass thermal storage 17

18 Passive Solar Spaces- Performance & Economics Modeled with common CO new home HERS 100 Max savings = 18.4 Dth/yr (~18%); -235 kwh; => $160/yr Capital incremental $5, year life 30% Federal tax credit => $1,500 credit on $5,000 $10/Dth gas cost => $184/yr savings Simple payback = $3,500/ $160 => 22 yr Potential rebate => $500 (similar to HE Furnace $/%) Simple payback after rebate = $3,000/$160 = 19 yr 18

19 Solar Water Heating Domestic water heating using thermal collectors System: Collectors, pump, closed loop heating with non-toxic anti-freeze, storage tank, controls, alternative hot water heater, roof mounted System for one home for family of four Capital cost $3,000 - $5,000 Base use = 20 Dth/yr gas Solar Fraction = 0.6 => 12 Dth/yr saved 19

20 Solar Water Heating-Economics 20 year life 30% Federal tax credit => $900 credit on $3,000 $10/Dth gas cost => $120/yr savings Simple payback = $2,100/ $120 => 18 yr Potential rebate => $300 (similar to HW Htg $/%) Simple payback after rebate = $1,800/$120 = 15 yr Next Step: Do not go forward with current assumptions. 20

21 Ground-Source Heat Pumps Taps into the earth s relatively constant temperature. Moves heat from the home into the earth in the summer, and moves heat from the earth into the home in the winter. Underground piping loops are installed and heat is moved via water or brine pumped through the system. Provides O&M savings with low maintenance. Analysis considered only for cooling season, as heating season use results in fuel switching (increased electric use for decreased gas use). Looking at option for residential and small business prescriptive rebate. 21

22 Ground-Source Heat Pumps- Economics Residential capital costs range from $8,000-$10,000 Commercial capital costs can range from $400,000 to $2,300,000. Baseline is a 13 SEER refrigerated A/C unit 291 gen kwh saved and 0.44 gen kw saved on the cooling side per unit. TRC = tbd Next Step: Recommend moving forward with development 22

23 Whole House Ventilation Fans Used in climates with large day and night time temperature swings to reduce air conditioner use. Multiple California utilities have prescriptive rebates ranging from $75 to $250 per unit. Fan runs when outside temp is below AC set point. Typical unit is 1,000 CFM, uses watts. Energy savings range from 20% to 50% of AC use (330 to 790 kwh for average house). 23

24 Whole House Ventilation Fans- Economics 10 year life Installed costs: $750-$1,650 $0.10/kWh customer savings ($79/year) Customer simple payback = $750 / $79 => 9.5 yr TRC using most optimistic numbers (highest savings and lowest costs) = 0.29 Next Step: Do not go forward with current assumptions. 24

25 Automated Energy Audits Nearly paperless process for home energy auditing Automated: Enrollment (on-line), assignment to Auditor Data prep for Auditor name, address, energy history Field input via portable computer/pca Prescribed ECMs, analytics Some flexibility with custom conditions Automated analytics, formatting, presentation, print files File transfers to ReCAP, customer Billing preps data files 25

26 Automated Energy Audits - Benefits Uniformity of appearance, content, quality Searchable database for analytics, opportunities More competitive conditions for Auditors More audits, information, opportunities => more impacts ~ 2,000 audits/yr in MN & CO combined Efficiency of multiple data handling processes 26

27 Automated Energy Audits - Costs Find appropriate system (not known at this time) Develop own system $250k - $500k Sponsor development of custom system/ownership rights Pay per use of system developed or existing Next Step: Recommend moving forward with development 27

28 Break

29 DSM Program Updates Presented by: Peter Narog, Karen Rhodes, Shawn White, and Lisa Mahoney Xcel Energy

30 Residential and Low-Income Energy Efficiency Programs Peter Narog

31 High Efficiency Air Conditioning 2009 Program Goals: 2,000 units; 1.2 GWh Program filed May 1 and launches May 15. Units purchased and installed prior to that date do not qualify. Rebated equipment: central air conditioners Air-source heat pumps Contractor training May 4-8 Customers receive high-efficiency rebates; trade partners receive quality installation rebates Print and banner advertising begins in June 31

32 Heating System Rebates 2009 Program Goals: 4,500 installs; 35,868 Dth Q1 Achievement: 175 installs; 1,505 Dth (4% of goal) Program launched January 1, 2009 Program promotions include advertising, trade relations, consumer education effort, and xcelenergy.com Current customer promotion for double rebates runs April 1 through May 31 February training road show trained nearly 200 heating contractors. Provided program details, processes, benefits, and how to sell high-efficiency equipment. 32

33 Home Lighting & Recycling 2009 Goal: sell 1 million bulbs, estimated achievement 46.2 GWh Q1 Promotion Summary: Achievement: sold 550,000 bulbs, 25 GWh Retailers: Target, Costco, Ace Hardware, King Soopers Promotion: radio, on-line and print advertising Q2: Promote our CFL website sales with bill insert Q3: Retail promotion will begin in September; currently selecting retailers 33

34 Energy Star Retailer Incentive Pilot Program 2009 Goal: sell 16,469 ENERGY STAR appliances, estimated savings 2.4 GWh Launched program April 1 st. Partnering with Best Buy. Calculated appliance baseline using past sales. Providing incentives for a shift to the baseline of ENERGY STAR appliance penetration on TV s, Clothes Washer, Dishwasher, Refrigerator, and Room AC s. Implemented employee sales training and incentive program, instore merchandizing, promotion and discounted price. June bill insert/10% off coupon Expect year-end achievement shortfall due to high baseline penetration rates of ENERGY STAR appliances. 34

35 School Education Kits 2009 Program Goal: 6,600 students from 6 th grade classrooms. Internal decision to increase target to 15,000 students by year-end Selecting schools throughout service area To date participants: 13,000 (87% of goal) On target to achieve the revised goal by July

36 Water Heater Rebates 2009 Program Goal: 1,250 installs; 1,513 Dth To date completions: 186 installs, 492 Dth (33% of goal) Program launched January 1, 2009 Program promotions include advertising, trade relations, consumer education effort (CBC) and xcelenergy.com 36

37 Insulation Rebates 2009 Program Goal: 1,500 installs; 28,210 Dth To date completions: 486 installs, 7,536 Dth (27% of goal) Strong start due to GEO Insulate Colorado program Program will continue to be promoted through Update Newsletter, trade relations, advertising and xcelenergy.com. 37

38 Refrigerator Recycling 2009 Program Goal: 3,250 units; 2,189,309 Gen kwh Program will launch June 1, 2009 Program provider Appliance Recycling Centers of America (ARCA) Program will be promoted through Energy Update Newsletter, summer bill insert, xcelenergy.com, and local green community events. 38

39 ENERGY STAR New Homes 2009 Program Goals: 2,200 gas participants, 34,658 Dth; 100 electric participants, 117,030 kwh Settlement outcomes: Simplified builder rebate structure and increased rebate levels Xcel Energy will pay raters directly for enrolling homes and completing SOW. Raters are able to maintain their existing builder relationships Q1 Achievement: 0 participants; 0 Dth/kWh (no completed homes) Enrolled to date: 422 homes, 87 builders and 47 rating companies Program promotions include; aggressive recruitment of builders/raters by Program Implementer, trade magazines, major events like ENERGY STAR Summit & EEBA conferences, consumer radio campaign and use of xcelenergy.com. 39

40 Home Energy Audits 2009 Program Goals: 4,950 gas and 4,613 electric participants Launched February 1, 2009 Q1 Achievement: 389 participants (8% of goal) Program promotions include radio campaign, bill inserts, customer newsletters and xcelenergy.com Over 90% of audits completed YTD have been Infrared Audit. 40

41 Home Performance with ENERGY STAR 2009 Program Goals: 300 combined participants; 9,617 Dth & 374,715 kwh Settlement outcomes: Extended installation timeframe from 6 months to 12 months Blower door test will be required for test-in and test-out phases Program promotions include consumer radio campaign (April 13 May 10), bill inserts, Update news articles, direct mail to customers who have completed audits and at xcelenergy.com Current promotion earns customers $150 bonus for signing up by June 30 and installing all measures by December 10 Completed installation contractor training/orientation sessions in Denver on March 19 and Grand Junction April 9. Next session May 19 at TSB. 41

42 Evaporative Cooling Rebates 2009 Program Goals: 3,800 units; 2.0 GWh To date completions: 149 installed, 123 MWh (6% of year end goal) Program promotions include advertising, trade relations, consumer education effort (CBC) and xcelenergy.com Researching whole house cooling systems (Tier 3) benefits with the Trade Developing collateral for builders to be distributed through the ENERGY STAR New Homes Program 42

43 Energy Efficient Showerheads 2009 Program Goal: 20,000 participants Program will launch late May Partnering with Denver Water Plumb Green, Save Blue Pilot Program Providing two 1.5 gpm units for pilot 100 participants Collaborative marketing efforts through print materials Continuing to look for additional partnering opportunities 43

44 Low-Income Single- and Multi-Family Weatherization SF Program Goals: 2.1 GWh, 53,551 Dth MF Program Goals: 323 MWh, 6,298 Dth Q1 Achievements (SF Only): 252 MWh, 4,078 Dth Programs launched January 1, 2009 Program promotions include consumer education effort, local green community events, and xcelenergy.com Multi-Family projects will claim savings at installation completion 44

45 Low-Income Easy Savings Energy Kits 2009 Program Goals: 2.4 GWh, 36,666 Dth and 20,000 electric/gas customers 60-day notice submission updates: Decreasing showerheads from a 2.0 to a 1.5 gpm flow Electric savings calculation added to accommodate homes with electrically heated hot water. Added a 1.0 gpm sink aerator The lifetime hours of CFL s was changed to 10,000 In Q1 kits were created and eligible customer lists were compiled for a direct mail campaign in Q2-Q3 45

46 Low-Income Non-Profit Energy Efficiency Program 2009 Program Goals: 201 MWh, 4,064 Dth Programs launched January 1, 2009 Expanding the existing Energy Outreach Colorado program Initial Audits taking place in Q1-Q2 for funding approval Program promotions include, consumer education effort, local green community events and xcelenergy.com 46

47 Customer Behavior Change 2009 Program Goals: 60,000 direct interactions (50% Electric/50% Gas) Program launched February Inaugural year of behavior change campaign; program purpose is to create disruptive and permanent behavior change in the way customers use energy. Campaign efforts include print, Web, & radio advertising, Web and radio promotions; statewide grass roots event marketing; newsletters, stakeholder relations (e.g., GEO, City of Denver), community outreach and educational workshops. Primary themes of campaign emphasize heating, cooling, and efficiency topics. Q1 Achievement: About 12,800 direct interactions (21% of goal). 47

48 Commercial Energy Efficiency Programs Karen Rhodes

49 Cooling Efficiency Program continuation from 2008 with slight modifications addressed in the 60-day notice Participant Goals: 234 projects; 6.17 GWh Q1 Achievement: 40 projects; 1.05 GWh (17% of goal) 60-day notice was filled to ensure the compliance with the IECC 2006 code Added a part load rebate structure to chillers, which will reward customer for choosing both high efficient full load and part load options 49

50 Customer Behavior Change 2009 Program Goals: 1,973 direct interactions; 1,385 Electric/593 Natural Gas Program launched January Inaugural year of behavior change campaign; program purpose is to create disruptive and permanent behavior change in the way customers use energy. Campaign efforts include Energy Solutions newsletter; event marketing; stakeholder relations; educational workshops and distribution of Smart Energy Employee materials throughout the year. Primary themes of campaign emphasize heating, cooling, and efficiency topics. Q1 Achievement: About 2,195 direct interactions (111% of goal). 50

51 Data Center Efficiency Program launched March 16, 2009 Participant Goals: 10 projects; 5.9 GWh Q1 Achievement: none, launched late Q1 Program promotions include conservation expo, advertising, media relations, direct mail, newsletter articles, account manager training & vendor prequalification and communications Attending customer project meetings as requested 51

52 Energy Management Systems Program launched June 2007 Participant Goals: 29 electric & 14 gas Impact goals: 4.2 GWh, 6,286 Dth Q1 Achievement: 4 electric projects (14% of goal); 0 gas projects 1.6 GWh (38% of goal); 0 Dth (0% of goal) Program promotions include conservation expo, account manager training & vendor workshop and communications 52

53 Furnace Efficiency Program launched January 1, 2009 Participant Goals: 50 projects; 4204 Dth Q1 Achievement: 2 projects in process; no savings yet Currently running a double rebate promotion Effective April 1 through May 31 Applications should be submitted by June 15 Rebate levels will be boosted to $160 for 92% efficient furnaces $240 for 94% efficient furnaces 53

54 Lighting Efficiency Program launched January 1, 2007 Participant Goals: 632 projects; 32 GWh Q1 Achievement: 230 projects; 17 GWh (55% of goal) Program promotions include Energy Expo event, advertising, newsletter articles, vendor s, and account management training Increased the Lighting Redesign study funding to 75% of the cost of the study, not to exceed $25,000 54

55 Business New Construction Launched as Energy Design Assistance in January 2006 Changed name for improved online search results Q1 Achievement: 2 projects; 736,000 kwh (4% of goal) Program promotions include new brochure created and distributed to customers, trade allies and at events. Customer expo held in February Ongoing outreach to local architects and consulting engineers 55

56 Recommissioning Original program launched January 1, 2007 Gas component launched February 1, 2009 Participant Goals: 36 projects (includes studies and implementation; 2,199 Dth; 3.9 GWh Q1 Achievements: 2 approved studies; 0 Dth; 0 GWh (0% of goal) Program promotions include vendor newsletter, customer s and direct mail, and conservation expo Increased study and implementation rebates permanently February 1, Goal is to build the project pipeline to meet our annual achievement goals 56

57 Segment Efficiency: Commercial Real Estate Program launched March 16, 2009 Participant Goals: 51 projects; 528,904 kwh Q1 Achievement: 5 projects enrolled; studies are in process, no energy savings implemented yet Program promotions include: communications to customers and trade, BOMA newsletter article, presentation at Denver BOMA annual conference and trade show, targeted one-on-one customer visits with RealWinWin (RWW) and account managers Other events, topics include: partnership to promote the program through NAIOP communications and events, and RWW ongoing recruitment efforts through their established affiliations with national property management organizations 57

58 Small Business Lighting Efficiency Program scheduled to launch June 2009 Participant Goals: 50 projects; 1.15 GWh Program promotions will include a customer seminar, community events, direct mails, vendor s, Business Solutions Center training, vendor trainings, and newsletters. Franklin Energy is the program s third-party implementer 58

59 Standard Offer Program launched Feb 1, 2009 Participant Goals: 12 projects; 473 Dth and 1.77 GWh Q1 Achievement: 5 Technical Energy Audits pre-approved for rebate 1 bundle of energy conservation measures pre-approved for rebate Program promotions To Date: Launch announcement through the Governor s Energy Office Planned: Press release with Governor s Energy Office, seminar for energy managers in government facilities Strong participation is driving program over budget 59

60 Industrial Energy Efficiency Programs Shawn White

61 Process Efficiency Program launched January 16, 2009 Participant Goals: 7 customers launching in the program (Phase 1) 5 customers proceed to studies/scoping (Phase 2) 1 customer processing rebates (Phase 3) 9,000 Dth and 0.48 GWh Q1 Achievement: 2 customers enter Phase 1 Program promotions include information session at CO Expo Program marketed primarily through account managers 61

62 Boiler Efficiency Program launched Jan. 15, 2009 Modifications (rebate changes, tech assumption changes) filed in 60-day notice. Participant Goals: Filed 146 participants; 31,650 Dth Q1 Achievement: 0 projects; 0 Dth (0% of goal) Q1 program promotions: expo breakout session, customer campaign, internal training, trade training, trade , trade meetings. Continuing with more aggressive Q2 promotion plan now that 60-day notice has been filed Customer and trade direct mail, media placements 62

63 Custom Efficiency Electric launched 2006; Gas launched January 2009 Participant Goals: Electric 43 projects; 7,467,223 GWh Gas 14 projects; 13,492 Dth Q1 Achievement: Electric 14 projects; 1,677,640 GWh (22% of goal) Gas 0 projects; 0 Dth (0% of goal typical for new custom program) 5 gas projects under review for preapproval Program promotions include CO expo, account manager meetings, trade meetings and vendor 1:1 training, improved marketing materials 63

64 Motor & Drive Efficiency Electric - launched 2006 Impact Goal: 20.7 GWh Q1 Achievement: 5.5 GWh (27% of goal) Program promotions include CO expo, account manager meetings, trade meetings and vendor 1:1 training, Sales training with Motor Decision Matters (MDM) webinar. 64

65 Compressed Air Efficiency Electric - launched 2006 Impact Goals: 9.1 GWh Q1 Achievement: 1.9 GWh (21 % of goal) Program promotions include CO expo, account manager meetings, trade meetings and vendor 1:1 training, DOE Compressed Air Challenge Seminar for customers and trade. 65

66 Load Management Programs Lisa Mahoney

67 Saver s Switch Program launched in goal: install 19,500 switches for incremental peak load reduction of 22 MW. Increased annual bill credit to $40 (from $25 in 2008) Q1 Achievement: Received 1,500 applications, installed 428 switches. In response to the increased enrollment targets for 2009 we have greatly increased our marketing efforts. The program is being promoted via direct mail, telemarketing, and radio/print/web advertising. 67

68 Compliance Update Suzanne Doyle

69 Compliance Activities 60/90-Day Notices - provides Roundtable with notice of program changes. Notification dates: April 14, programs (Boilers, Cooling) April 30, programs (Motors, Compressed Air, Furnaces, & Home Performance) 2009/10 DSM Plan Amendment filed 5/1/09 Added High Efficiency Air Conditioning Program Changes to ENERGY STAR New Homes Commission Filing Due 5/15/09 Written Quarterly Report of programs status, energy, demand, $ COPUC Staff & OCC Filing Due 5/15/09 Report on number and value of rebates spent on measures whose cost effectiveness depends on participant O&M 69

70 Compliance Activities DSM relevant compliance information is is available at at the the DSM Website: tes/demandsidemanagement/pages/home.aspx 70

71 Open Discussion/Wrap-Up 2009 Roundtable Schedule, Remaining Meetings: August 13, 13, November 18, 18,