A+ Correlation Chart. CompTIA A Domain 1.0 Hardware. Text Lab Study Guide

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1 A+ Correlation Chart Domain 1.0 Hardware 1.1 Given a scenario, install, configure and maintain personal computer components Storage devices (HDD such as SATA, PATA, and solid state; FDD; optical drives such as CD/DVD/RW/Blu-ray; removable; external) Motherboards (jumper settings, CMOS battery, advanced BIOS settings, bus speeds, chipsets, firmware updates, socket types, expansion slots, memory slots, front panel connectors, I/O ports such as sound, video, USB 1.1, USB 2.0, serial, IEEE 1394/ Firewire, parallel, NIC, modem, and PS/2) Power supplies (wattages and capacity, connector types and quantity, output voltage) Processors (socket types, speed, number of cores, power consumption, cache, front side bus, 32bit vs. 64bit) CompTIA A , 38, 39 PCC 1A PCC 1B 37, , 30 PCC 1C 35, PCC 1D , 26 PCC 1E Memory , 30 PCC 1F Adapter cards PCC 1I PCC 2I Graphics cards 342 Sound cards PCC 1J Storage controllers (RAID cards; RAID array levels 0,1,and 5; esata cards) , 38, 39 PCC 2A PCC 2B Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 1

2 I/O cards (FireWire; USB; parallel; serial; wired and wireless network cards; capture cards such as TV and video; media reader) Cooling systems (heat sinks, thermal compound, CPU fans, case fans) 1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components Storage devices (HDD such as SATA and PATA; solid state; FDD; optical drives such as CD/DVD/RW/Blu-ray; removable; external) Motherboards (jumper settings; CMOS battery; advanced BIOS settings; bus speeds; chipsets; firmware updates; socket types; expansion slots; memory slots; front panel connectors; I/O ports such as sound, video, USB 1.1, USB 2.0, serial, IEEE 1394/ FireWire, parallel, NIC, modem, and PS/2) Power supplies (wattages and capacity, connector types and quantity, output voltage) Processors (socket types, speed, number of cores, power consumption, cache, front side bus, 32bit vs. 64bit) 119, 126, , 669, 670 PCC 1J 40 25, 26 PCC 1K PCC 2J 269, 472, , 38, 41, 42, 43, 45 PCC 1B PCC 2B PCC 2D PCC 1C PCC 2C 35, PCC 1D PCC 2D , 26 PCC 1E Memory , 30 PCC 1F PCC 2F Adapter cards (graphics card memory; sound cards; storage controllers such as RAID cards and esata cards; I/O cards such as FireWire, USB, parallel and serial; wired and wireless network cards; capture cards such as TV and video; media reader) Cooling systems (heat sinks, thermal compound, CPU fans, case fans) 1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/ replace laptop components Components of the LCD including inverter, screen and video card PCC 1I PCC 2I PCC 1K PCC 2J Hard drive and memory 553 L&PD 1A OS 2F 2 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

3 Disassemble processes for proper re-assembly (document and label cable and screw locations; organize parts; refer to manufacturer documentation; use appropriate hand tools) Recognize internal laptop expansion slot types 39, 40, , 223 5&EI 1B PCC 1D PCC 1G PCC 2D PCC 2G Upgrade wireless cards and video card 549, 556 L&PD 1B Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers 1.4 Given a scenario, select and use the following tools 555 S&EI 2A PCC 3B PCC 3C PCC 4A Multimeter OS 3B Power supply tester PCC 3A OS 3B Specialty hardware / tools 46 1 PCC 3A Cable testers 46 P&S 1G Loop back plugs 46 Anti-static pad and wrist strap 45, Extension magnet 46 P&S 1D 1.5 Given a scenario, detect and resolve common printer issues Symptoms (paper jams, blank paper, error codes, out of memory error; lines and smearing, garbage printout, ghosted image, no connectivity) Issue resolution (replace fuser, replace drum, clear paper jam, power cycle, install maintenance kit and reset page count, set IP on printer, clean printer) Domain 2.0 Operating Systems 2.1 Select the appropriate commands and options to troubleshoot and resolve problems , 49, 50 P&S 1A P&S 1G P&S 1B , 49 P&S 1C P&S 4A P&S 1D MSCONFIG 642 OS 1K DIR 61 OS 1K CHKDSK (/f /r) 61, , OS 1K EDIT 57 OS 1K Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 3

4 COPY (/a /v /y) 61, 62 OS 1K XCOPY 61, 62 FORMAT IPCONFIG (/all /release /renew) 782 PING ( t l) MD / CD / RD , 477 NET 747 TRACERT NSLOOKUP 791 [command name] /? SFC 2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista) User file locations System file locations Fonts Temporary files 61, 62, 67 9, 10 OS 1K OS 1L 671, 749, OS 1H OS 1G OS 1H OS 1G 511, 512 OS 1I 64 66, OS 1J OS 1C Program files OS 1J Offline files and folders OS 1J 2.3 Given a scenario, select and use system utilities / tools and evaluate the results Disk management tools (DEFRAG, NTBACKUP, Check Disk) Disk Manager (active, primary, extended, and logical partitions; mount points; mounting a drive; FAT32 and NTFS; drive status such as foreign drive, healthy, formatting, active unallocated, failed, dynamic, offline, online) System monitor Administrative tools (Event Viewer, Services, Performance Monitor) 642, 655, , 42, 43 93, 100, 446, 447, 677 2, 38 OS 2A OS 2B 343, , 32 OS 1B OS 3A , , 32, 33, 68 4 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

5 Device Manager (enable, disable, warnings, indicators) Task Manager (process list, resource usage, process priority, termination) 33, 94, PCC 2G 176, 177, , 32 PCC 2G PCC 2H PCC 1H System Information , PCC 2H System restore 649, PCC 2H Remote Desktop Protocol (Remote Desktop / Remote Assistance) , 56 PCC 3A Task Scheduler 661, 662, 760 OS 1L Regional settings and language settings OS 1L 2.4 Evaluate and resolve common issues Operational problems (Windows specific printing problems such as print spool stalled and incorrect/incompatible driver/form printing; auto-restart errors; bluescreen error; system lock-up; devices drivers failure; application install, start, or load failure; service fails to start) , 18 PCC 1C PCC 2C PCC 1I PCC 1J PCC 3A PCC 3C Error messages and conditions PCC 1C Boot (invalid boot disk, inaccessible boot drive, missing NTLDR) Startup (device/service failed to start and device/program in registry not found) 71 78, PCC 3A PCC 1G Event Viewer such as errors in the event log 661, 662, PCC 1G System Performance and Optimization such as Aero settings, indexing settings, UAC, Sidebar settings, startup file maintenance, and background processes) Domain 3.0 Networking 3.1 Troubleshoot client-side connectivity issues using appropriate tools TCP/IP settings (gateway, subnet mask, DNS, dynamic vs. static DHCP, private and public NAT) Characteristics of TCP/IP (loopback addresses, automatic IP addressing) SEC 1D , 74 NET 1A , 74, 75 NET 1A Mail protocol settings (SMTP, IMAP, POP) , 74, 75 NET 1A Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 5

6 FTP settings (ports, IP addresses, exceptions, programs) Proxy settings (ports, IP addresses, exceptions, programs) Tools (ping, tracert, nslookup, netstat, net use, net /?, ipconfig, telnet, SSH) , 74, , , 788, 789, , 74, 75, 79 NET 3A NET 3B Secure connection protocols (SSH, HTTPS) , 74 SEC 1D Firewall settings (open and closed ports, program filters) 3.2 Install and configure a small office home office (SOHO) network Connection types (dial-up; Broadband such as DSL, Cable, satellite, and ISDN; wireless such as all , WEP, WPA, SSID, MAC filtering, and DHCP settings; routers/access points such as disable DHCP, use static IP, change SSID from default, disable SSID broadcast, MAC filtering, change default username and password, update firmware, and firewall; LAN 10/100/1000BaseT and speeds; Bluetooth 1.0 vs. 2.0; cellular; basic VoIP consumer applications) Basics of hardware and software firewall configuration (port assignment/setting up rules such as exceptions; port forwarding/ port triggering) Physical installation (wireless router placement, cable length) Domain 4.0 Security 4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware 324, 325, 539, 540, , 51, 68 NET 1A, NET 1B, NET 1C, NET 1I, NET 1M, NET 1S 824, , 86 NET 1A, NET 1B, NET 1C NET 1V NET 1W Use antivirus software , 76 SEC 2B Identify malware symptoms Quarantine infected systems 624, Research malware types, symptoms and solutions (virus encyclopedias) SEC 3A SEC 1D SEC 3C Remediate infected systems SEC 4A 6 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

7 Update antivirus software (signature and engine updates, automatic vs. manual) SEC 4A OS 4A SEC-2B Schedule scans 421, 677 OS 4A Repair boot blocks 671, SEC 2B Scan and removal techniques (safe mode, boot environment) 624, OS 4A SEC 2B Educate end user SEC 4A 4.2 Implement security and troubleshoot common issues Operating systems (local users and groups: administrator, power users, guest, users; Vista User Access Control; NTFS vs. share permissions such as allow vs. deny, difference between moving and copying folders and files, and file attributes; shared files and folders such as administrative shares vs. local shares, permission propagation, and inheritance; system files and folders; encryption such as Bitlocker and EFS; user authentication) System (BIOS security such as drive lock, passwords, intrusion detection, TPM) 57 99, , 414, 545, 797, , 536, 611, 749, 750, , 59, 70 SEC 3B SEC 1I SEC 2F SEC 3C 21 SEC 2F NET 1Q SEC 1I Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 7

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