SFO E-link My Bills Service Registration Guidelines - For Student Loan Applicant

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1 SFO E-link My Bills Service Registration Guidelines - For Student Loan Applicant The guidelines provide pre-requisite requirements and step-by-step instructions on how to register with My Bills Service under SFO E-link. Pre-requisite Requirements 1. A registered MyGovHK account You should have a registered MyGovHK account in order to register with My Bills service. If you do not have a registered MyGovHK account, please visit MyGovHK ( to create an account. You could view a demonstration on account registration at this link: Student Finance Office (June 2015) 1

2 2. A Link-up Code You should use a Link-up Code to register with My Bills service. The Link-up code could be found in your notification of result under the Tertiary Student Finance Scheme Publicly-funded Programmes (TSFS) /Financial Assistance Scheme for Post-secondary Students (FASP) /Non-means-tested Loan Scheme for Full-time Tertiary Students (NLSFT) /Non-means-tested Loan Scheme for Post-secondary Students (NLSPS), or the acknowledgement of Extended Non-means-tested Loan Scheme (ENLS) application issued to you. Link-up Code shown on notification of result under the TSFS /NLSFT /FASP /NLSPS Link-up Code shown on the acknowledgement of ENLS application Student Finance Office (June 2015) 2

3 Registration Steps Step 1: Go to SFO E-link ( and select Register My Bills Service Student Finance Office (June 2015) 3

4 Step 2: Redirection to MyGovHK (1) If you have your registered MyGovHK account, please select Yes. I have a registered MyGovHK account and click Continue, you will be directed to MyGovHK and login with your account name and password. (2) If you do not have a registered MyGovHK Account, please select No. I have not yet registered MyGovHK for an account and click Continue, you will be directed to create an account with MyGovHK. Click Create Account button to start creating your account. (You may refer to Item 1 of the above Pre-requisite Requirements for further details) within 3 working days. Student Finance Office (June 2015) 4

5 Step 3: Input Your Account Particulars You need to provide the following account particulars and information. (1) Your Hong Kong Identity Card Number (HKID); (2) Your Link-up Code (You may refer to Item 2 of the above Pre-requisite Requirements for further details);and (3) You can opt to receive SMS notification by providing us your mobile phone number. An SMS will be sent to your registered mobile phone number upon issuance of demand note when you commence loan repayment. If there is change of mobile phone number, you are required to update your mobile phone number through Settings. Student Finance Office (June 2015) 5

6 Step 4: Review of Information (1) You need to check the account particulars and ensure that they are correct. You can click Back to edit/ change your account particulars. (2) Read the Terms of Use. (3) Check the box I have read, understood and agreed with the above terms of use and agreed that SFO will issue electronic demand notes through my MyGovHK account and SF O E-link My Bills service and I will not receive postal demand notes. after reading the Terms of Use. (4) Click Confirm and Send to complete the application. Student Finance Office (June 2015) 6

7 Step 5: Save and Print Acknowledgment of Receipt You should print and bring along the acknowledgment of receipt/confirmation message as described in Step 6 below together with a complete set of loan documents, for submission to the Student Finance Office (SFO). You may also save it for future reference. Student Finance Office (June 2015) 7

8 Step 6: Receive and Print Confirmation Message The registration will be completed within 3 working days. A message will be sent to your MyGovHK message box when it is complete d. You should print and bring along the confirmation message together with a complete set of loan documents, for submission to the SFO. Student Finance Office (June 2015) 8

9 Failure of Registration If the account particulars or information you provided is incor rect, it would cause failure of the registration. A message informing you of the unsuccessful registration will be sent to your MyGovHK message box. Please register again by following Steps 1 to 6 above with the correct information. Important Notes With a view to facilitating better financial management of loan borrowers, the SFO has started to implement the monthly repayment arrangement by phases. First phase of implementation covers loan borrowers who have obtained loan (s) under the financial assistance/loan scheme(s) administered by the SFO from 2012/13 onwards and without any loan accounts repaying with the quarterly repayment arrangement under the SFO. Under the monthly repayment arrangement, the SFO would issue monthly demand notes and notifications to loan borrowers through MyGovHK and SFO E-link in electronic form. Paper demand note will not be provided. Loan borrowers are required to register with MyGovHK and SFO E-link My Bills service when they apply for loan(s). The registration with SFO E-link My Bills service is irrevocable and loan borrowers are unable to request for postal demand notes after the registration. Assistance If assistance is required during registration, please contact our 1823 Call Centre helpdesk hotline or us at [email protected]. Student Finance Office (June 2015) 9