Security Enhancements 3/9/15
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1 Security Enhancements 3/9/15 CU Recovery and The Loan Service Center recently implemented security enhancements to our system. This feature allows s containing sensitive data to be securely transmitted without fear of a data breach. s deemed to contain Personal Financial Information going forward will need to be transmitted to and from CUR/LSC via this new secure system. NOTE: If you would like to send us a document containing Personal Financial Information please send via our website using the Secure Document Upload. What type of s are flagged as containing Personal Financial Information (PFI) that will need to be sent and received securely? Social Security Number Any containing a SSN. NOTE: Any that contains 9 digits listed consecutively or in standard SSN format (i.e., ) will be rejected if not using a secure option. ABA Routing Number Any containing an ABA routing number. Audio File Audio files sent from CUR/LSC will be sent using our new secure feature. Sending audio files to CUR/LSC will not require a secure option, but you may choose to use it at your discretion. Documents - If an contains a document that our filter cannot scan it must be sent using a secure option or uploaded to our website using Secure Document Exchange. NOTE: Any attachment that cannot be properly scanned or found containing PFI will be stripped from the . The recipient will see the following warning when they open the An attachment with possible PFI was removed. The recipient will need to contact the sender. How do I open secure sent from CU Recovery/LSC? You will receive an showing the information below. Follow these instructions. You will be taken to a designated website where you will create a login ID and password. The login ID will be your address.
2 Once a password is created you will be able to login and access the secure . ***NOTE: This password is NOT held/editable/or viewable to anyone at CUR/LSC. You can reply to secure s as you would any sent to you. Your reply and any attachments will be sent through the secure system.
3 What will happen if I try to send an with Personal Financial Information (PFI) to CUR/LSC through my regular ? You will receive the following Delivery Failure Notification if Personal Financial Information is detected. If you receive this notification you will need to resend the using a secure option or upload the document via our website using the Secure Document Exchange. confirmation notifications You have the option to receive a confirmation when the recipient opens the secure . If you wish to use this feature please follow these instructions: Use the link below to access the login page and enter your address and password.
4 Once signed in click on Member Center and then click on Preferences. Once in Preferences go to Receive receipts and select Yes. Then click the Save button in the bottom left hand corner before navigating away.
5 Can I forward secure s to others at my credit union? Yes, but you will need to provide your personal password to allow the recipient to open the . Can I create a new secure to send to CUR/LSC? You will NOT have the option to compose a new message using CU Recovery s secure system. You can only receive and reply to secure messages. To send Personal Financial Information or documents containing PFI we recommend using the Secure Document Exchange feature on our website. How do I extended the expiration period for the secure messages in my mailbox? By default all messages in this mailbox will expire after 30 days. The expiration period for messages in your mailbox can be extended up to two years. Follow these instructions to set the desired expiration: Use the link below to access the login page and enter your address and password. Once signed in using the link above click on Member Center and then click on Preferences.
6 Once in Preferences click on the drop down arrow on the Message expiration field and select a new time frame. Then click the Save button in the bottom left hand corner before navigating away. Will all communications with CUR/LSC need to be through this new secure system? No, only s that contain sensitive personal data that you do not want to share with anyone else for security reasons. All other s can be sent through a regular system. Please contact your CUR/LSC representative with any questions. CU Recovery & The Loan Service Center
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