Automating Retail & Merchandising Processes at Arnotts. Dave Donohoe IT Manager (Networks and Operations)

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2 Intro Automating Retail & Merchandising Processes at Arnotts Dave Donohoe IT Manager (Networks and Operations)

3 Arnotts THE Department Store Oldest Department Store in Ireland 1843 Largest Store in Ireland 300,000 Sq Ft - Additional 100,000 Sq Ft in Jervis St Shopping Centre - Also own Boyers Dept Store in Dublin One of the 5 largest stores in Great Britain and Ireland Over 1,000 brands Over 1 million items in stock 40,000 visitors on an average Saturday 10 million visitors per year About to undertake a complete redevelopment of the Henry St Store and surrounding area - 750m over 5 acres

Britain and Ireland Over 1,000 brands Over 1 million items in stock 40,000 visitors on an average Saturday 10 million

4 IT Infrastructure Development No Sales Analysis No Item Performance No Item Inventory Status Automation of manual, time intensive tasks Improve the Customers Shopping Experience Retail Solution to support the expansion and development of the flagship store Platform to drive the business into the future

Customers Shopping Experience Retail Solution to support the expansion and

5 Oracle Retail Implementation Project Merlin begins May 2005 Vastly experienced Implementation team: - Arnotts Business Team - Arnotts Technical Team - Oracle Consultants - Enabler Consultants 2 Dept Pilot Go-Live May Department Rollout approx every 2 months until Oct 2007

Technical Team - Oracle Consultants - Enabler Consultants 2 Dept

6 Arnotts and Partners

7 Post Install Gaps Batch Automation EDI / FTP Interfacing Automate Manual Tasks Multiple Databases, Multiple s -CRON/Manual Schedule of Backups -Monitoring and Maintenance Outcome Oracle recommends UC4

8 Oracle Retail Architecture Overview

9 Arnotts Infrastructure Sales Registers Sales epos s Oracle Retail PCs Oracle Financials PCs POS Data POS Data Sales Report Data App Data App Data Report Data Oracle Environment RMS RWMS SIM RMS/DB EDI Data Load Report Data RIB App Data Crystal Enterprise RIB RIB App Data Oracle Retail App BPEL Financial Data FIN Oracle Financials RDW RDW RIB RIB RWMS IBM Hosting Campus

RWMS SIM RMS/DB EDI Data Load Report Data RIB App Data Crystal Enterprise RIB RIB App Data

10 Arnotts Infrastructure Sales Registers Sales epos s Oracle Retail PCs Oracle Financials PCs POS Data Agent POS Data Sales Report Data App Data App Data Report Data Oracle Environment RMS RWMS SIM RMS/DB MASTER EDI Data Load Report Data RIB App Data Agent Crystal Enterprise Agent RIB RIB App Data Oracle Retail App Agent BPEL Agents Financial Data FIN Oracle Financials RDW Agent RDW RIB RIB RWMS Agent IBM Hosting Campus

MASTER EDI Data Load Report Data RIB App Data Agent Crystal Enterprise Agent RIB RIB App Data Oracle

11 Daily Batch Processing Daily Sales Processing - Sales from Registers every 15 minutes - Chain to load Sales into ReSA, RMS and finally SIM RIB Status Checks - Errors resulting from Data transfer between Systems - Status of the RIB Components - Ensures messages are flowing through all JMS Queues and Topics Alerts, Monitoring, Discrepancy Checks - Database Alert Logs ed to Version 1 - File System checks ed to IBM - System Data Discrepancy Checks

RIB Components - Ensures messages are flowing through all JMS Queues and Topics Alerts, Monitoring, Discrepancy

12 Out of hours Automation Processing not required during the day; but required for the following days trading - Application Shutdown -Overnight Batch (RMS,SIM,DWI) - File System Backups - Crystal Reports - Application Startup - Mon to Sat 6-7 hours; Sun hours

Shutdown -Overnight Batch (RMS,SIM,DWI) - File System Backups -

13 Out of hours Automation Prices and Promotions Transfers -Merchandising Team create Price Changes and Promotions Replenishment -Both extracted from RMS depending on Active Date -Sent to epos System; active for following morning -Sent to SIM; available for Price Lookups in Store

-Both extracted from RMS depending on Active Date -Sent to epos

14 Out of hours Automation Prices and Promotions Transfers - Merchandising Team create manual Transfers Replenishment Store to Store; Warehouse to Store - Items set for Pick in Warehouse - Stock Transferred from Warehouse; Received in SIM; RMS Updated

Store to Store; Warehouse to Store - Items set for Pick in

15 Out of hours Batch Processing Prices and Promotions Transfers Replenishment - Merchandising Team create manual Transfers depending on Stock Levels in Store and Warehouse - Auto Replenishment; Min/Max Stock Levels Constant Levels -Both transfers = Pick Lists in RWMS; picked and shipped to Store

Stock Levels in Store and Warehouse - Auto Replenishment; Min/Max Stock

16 Stock Count Automation Go Live Counts for each Dept Periodic Cycle Counts Full Year End, All Location Stock Count Manually -User creates Stock Count information in RMS -SQL Statement to generate ITEM List for Count, ed to 3 rd Party Vendor -Count Info Received after Count file copied from website -Count File manually loaded into SIM -SQL Statement to update RMS -1/2 Users work through the night -Risky Process: Users manually copying, FTPing and Loading Data -Errors = 600,000 update Roll Back!

-Count Info Received after Count file copied from website -Count File manually loaded into SIM -SQL Statement to update RMS

17 Stock Count Automation Almost 100% Automated via UC4 User still creates Stock Count in RMS UC4 does the rest!

18 Vendors / Suppliers Footfall Count - Previously: Spreadsheet report ed from Vendor Different Supplier for Jervis Shopping Centre => 2 separate reports => Difficulty in mapping accurately to Sales - Currently: Data automatically FTP d from 2 Vendors Loaded into RMS Crystal Report generated correctly mapped to Sales

=> Difficulty in mapping accurately to Sales - Currently: Data automatically

19 Summary UC4 Software allows for complete integration of Apps and s Many of the Error Prone, Manual tasks automated Single GUI to manage all batch and automated processes - Oracle Retail Batch Processes - Backups and Monitoring - Reporting and Stock Counts Major reduction in man-hours to manage and maintain Oracle Retail Environment

processes - Oracle Retail Batch Processes - Backups and Monitoring - Reporting and

20 Q&A Questions and Answers!

Guide. Omni-Channel Order Management

Guide. Omni-Channel Order Management Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and