TR-069 Remote Device Management. Increase Efficiency and Customer Satisfaction.

Transcription

1 TR-069 Remote Device Management Increase Efficiency and Customer Satisfaction

2 Today... SUBSCRIBERS»NIGHTMARE«Most of today s end users are not skilled when it comes to managing end devices. They expect the device to be plug and play and all the services and features to be enabled and managed remotely without their involvement. They don t want to sit by the phone waiting and trying to figure out, together with the customer support staff, what went wrong, how to configure the device, etc. 2 OPERATORS»NIGHTMARE«Simplifying the management of customer premises equipment (CPE) in home networks has become mission-critical for most broadband service providers especially for those looking to roll out triple-play and fixed-to-mobile services. A helpdesk overloaded with calls from unsatisfied end users to service providers, a lot of manual operations, an increasing number of devices, etc., are just some of the challenges that operators are struggling with today. The Innbox/Iskratel TR-069 ACS solution delivers key capabilities to help providers manage their devices efficiently and to keep a competitive advantage. 3

3 Tomorrow... Increased Management Efficiency and Improved End User Satisfaction! sy :D a e how 4 with TR-069 implemented The Innbox TR-069 ACS solution enables helpdesk personnel to remotely control and manage TR-069- enabled customer premises equipment (CPE) including residential gateways, IP set-top boxes, VoIP adapters, Femtocell access points, cable modems from a variety of different vendors. The solution handles every task that is related to CPE management, including zero-touch provisioning, configuration updates, software upgrades, monitoring, problem diagnosis, troubleshooting. etc. Customer support is significantly enhanced and optimized via a simple, intuitive GUI, which leads to efficient customer interactions, improved customer experience and, last but not the least, increased profitability. ect perf 5

4 Tomorrow... Reduced costs and stimulated revenue growth. Why is TR-069 the best approach in most cases? how? easy! because it: offers one system for any type of device is cpe vendor independent AUTOMATED HGW PROVISIONING AND SERVICE MANAGEMENT (ZERO-TOUCH ACTIVATION, AUTOMATIC MASS UPGRADES) END-TO-END DIAGNOSIS / TROUBLE SHOOTING OF COMPLEX HGWS & SERVICES DECREASED LOGISTIC EXPENSES, TRUCK ROLLS DECREASED TECH. SUPP. COSTS is designed for medium to large number of devices enables automation of provisioning accelerates introduction and automates mass management of home devices introduces fully secured interface for devices and Operations Support Systems (OSS) THE NUMBER AND DURATION OF CALLS TO CONTACT CENTER IS DECREASED DECREASED CONTACT CENTER EXPENSES enables extensive reporting and monitoring capabilities enables real-time cpe diagnostics and troubleshooting for CSRs it has a support for ipv6 compliant devices REDUCED TIME TO MARKET FOR NEW SERVICES AND FASTER SERVICE ADOPTION INCREASED REVENUE BETTER QOE AND SUBSCRIBER SATISFACTION DECREASED CHURN 6 7

5 Flexible Implementation Options Tailoring Your Approach... In order to maximize remote management efficiency for each individual telco operator, we offer several management options based on the number of devices managed and location of the solution implementation. 2 SOLUTIONS Depending on the number of CPEs managed Solution for a large number of devices - up to Several Millions scalable for millions of devices field proven solution Solution for smaller number of devices - up to few additional modules (reporting, dashboard, alarming, wholesale, other protocol proxies) Perfect for cost efficient solutions Enables fast deployment it is flexible based on lamp architecture no third party licenced SW 8 9

6 Depending on the implementation location and HW/SW ownership Hosted Solutions - No Worries about the HW and SW! On Site Solution Implemented at the Operator s premises Complete solution in the Service Provider s Ownership and Responsibility TELCO OPERATOR CALL CENTER ISKRATEL CLOUD SERVICES TELCO OPERATOR OSS/BSS Hosted Auto-Configuration Server (ACS) Auto-Configuration Server (ACS) OSS/BSS CALL CENTER TR-069 END USER HOME GATEWAY HGW TR-069 HOME MEDIA SERVER VoIP END USER HOME GATEWAY HGW IP STB HOME MEDIA SERVER VoIP IP STB This approach is most suitable for service providers that have little or no experience and knowledge about HW and SW maintenance, etc. It is also recommended for service providers that do not have the capital to invest in expensive management systems and frequent HW and SW updates. The service provider only rents TR-069 -related services and functions, provided by Iskratel in the cloud. HW and SW updates and operability is the responsibility of Iskratel. Therefore, no additional human resources are needed for system maintenance. In addition, Iskratel can also take over the management of end user devices for the operator. HW equipment is located at Iskratel s premises. The later migration of the equipment to the operator s premises is possible, changing the hosted business model to an on-site business model. The solution delivers leading-edge features and services to the operator. This approach is suitable for service providers that have vast experience and knowledge about HW and SW maintenance, have human resources and capital to invest in their own management system. It is usually recommended for large ecosystems

7 Iskratel, d.o.o., Kranj Ljubljanska c. 24a, SI 4000 Kranj, Slovenia Phone: +386 (0) , Fax: +386 (0) Iskrabel, Ulica Harkovskaja 1/601, BY Minsk, Belorusija, telefon: , telefaks: , e-pošta: badrak@iskrabel.by, Iskracom, Naurizbay batyra 17, pisarna 213, Almati, Kazahstan, telefon: , telefaks: , e-pošta: a.melnikov@iskracom.kz, Iskratel, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenija, telefon: +386 (0) , telefaks: +386 (0) , e-pošta: info@iskratel.si, Iskratel MMC, Ulica Fazail Bajramov 2, kvartira 2, AZ1025 Baku, Azerbajdžan, telefon: , e-pošta: shixlinski@iskratel.az, Iskratel Poljska, Ulica Legnicka 55/4, Wroclaw, Poljska, telefon: +48 (71) , telefaks: +48 (71) , e-pošta: m.trzcinski@iskratel.pl, Iskratel Tashkent, pr. Amira Temura, 99»A«, Taškent, Uzbekistan, telefon: +998 (71) , e-pošta: r.mulajanov@gmail.com, Iskratel Ukrajina, Ulica Artema 72a, Kijev, Ukrajina, telefon: , telefaks: , e-pošta: s.karachevtsev@iskratel.si, Iskrauraltel, Ulica Komvuzovskaja 9a, Jekaterinburg, Ruska federacija, telefon: , telefaks: , e-pošta: iut@iskrauraltel.ru, ITS Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Makedonija, telefon: , telefaks: , e-pošta: info@its-sk.com.mk, 12 Issued by Iskratel Ltd, Kranj, Slovenia. All rights reserved. Information in this document is subject to change without notice. Avgust 2012.