Business Intelligence at Work

Transcription

1 Business Intelligence at Work S.r.l. is a company that operates in the telecommunications and software markets to assist enterprises in identifying and implementing technology solutions that best suite their needs.

2 activities S.r.l. is focused on four main activities: Develop and market an innovative Call Accounting solution, available also in S.a.a.S. option: BI4Data; Customized web oriented solution: website, e- commerce website, etc... FileMaker Business Alliance Members: we develop database solutions for Mac, Windows and ios; ios software development for iphone, ipad and ipod touch

3 Call Accounting Traffic Analysis Data Mining

4 BI4Data: Business Intelligence for Data BI4Data is a software package with a simple and intuitive web interface that let you analyse call accounting data related to the telephone traffic, generated by one PBX or a PBXes network o by a VoIP system. BI4Data can collect the Call Data Record (CDR are the tickets generated by PBX for each call) in several ways: - serial RS232 - socket IP - FTP/SFTP/FTPS TFTP - SCP - syslog - buffer SS100 (with data collection through IP, FTP or serial ( RS232

5 Available scenarios: single PBX Software BI4Data for a single PBX

6 Available scenarios: single PBX with SS100 Software BI4Data for a single PBX

7 BI4Data: intelligent buffer Mini Linux server embedded with 148 years of MTBF! ( client Data collection through serial or IP (server or ( calls RAM of 2 MByte (about More flexible and reliable data collection thanks to SS100 buffer Flash memory on board Collected data are transferred using FTP trough the Customer LAN/WAN towards BI4Data PC/server

8 Available scenarios: multiple PBX network

9 BI4Data: simple interface but fully functional BI4Data introduce a new concept in the call accounting management: new business oriented services are available to the end phone user, to handle costs in complex enterprises, to allow traffic analysis and continue monitoring to avoid resources waste and abuse. Two operative logics are available to distribute call accounting information: - centralized report: it allow centralized preparation of reports in recursive mode, eventually periodic, distributed automatically by or FTP. - demanded report: it allow the connection through web interface by each user to consult and execute desired reports autonomously.

10 BI4Data: architecture

11 BI4Data: data access by authentication

12 BI4Data: data are easily available

13 BI4Data: reports are simple and intuitive

14 BI4Data: reports are customizable

15 BI4Data: graphical report

16 BI4Data: functionality Company layout is handled in flexible and easy way with a 6 levels tree Calls costs can be calculated with personalized tariffs. Can be defined profiles for web users to customize the policies Data access is regulated by multilevel password with SSL connection Report can be generated and sent by mail or FTP in several standard formats: CSV, XLS or PDF. Reports are generated periodically and automatically as Excel, PDF or CSV files integrable in data warehouse systems. Report can be sent to the manager of each element of the company layout (recursive reports).

17 BI4Data: Traffic Analysis

18 BI4Data: Traffic Analysis functionality - Traffic Report are oriented to evaluation of PBX performances and ACD (Automatic Call Distributor) groups performances. - Intensity statistical parameters: number of occupations, number of conversations, number of failures for incoming and outgoing calls; occupation duration, conversation duration, waiting duration and failure duration for incoming and outgoing calls. - Quality statistical parameters: ASR: Answer Seizure Ratio, AHT: Average Handling Time, ACT: Average Conversation Time, AWT: Average Waiting Time, AFT: Average Failure Time - Traffic intensity, traffic by location, and traffic for most used external numbers.

19 BI4Data: Data Mining

20 BI4Data: Data Mining functionality PBX configuration screening: periodic report that monitor with daily, weekly, monthly or bi-monthly frequency, the PBX configuration checking if there are new extensions or trunks, if all the trunks are used and are operative and if the total number of trunks is suitable according with the handled traffic. Traffic abuse: periodic report to evaluate, for instance, the traffic generated towards a black list of telephone numbers, or when an extension or a group of extensions has generated a predefined volume of traffic. The report is generated and sent by only when the monitor event happens. Anomalous traffic variation: periodic report to check if there is a variation of the average traffic or in the distribution of the traffic that overcome a predefined limit.

21 BI4Data: easy configuration

22 BI4Data: client compatibility

23 Thank you for your attention S.r.l. via Caboto, 19/ Trieste Italy tel fax