Call Billing and Call Traffic Management System

Transcription

1 MyCall System Call Billing and Call Traffic Management System Contact Persons Ann Khoo : (annkhoo@ctapps.com) Website : Communication Technology Within Your Reach - 1 -

2 Overview MyCall System (MCS) is an ideal solution for companies that wish to have detailed information and manage its telephone calls and lines transactions or usage in its organization. It is also an invaluable tool for corporations that required control over its telephone usage. It captures and reports on call type, origin, date, time, duration and dialed digits. It stores call data and utilizes the information to calculate cost based on the call rate plan. Your Gateway to Fast and Efficient Telephony Management MyCall System is a PC based solution running on any Windows ( with minimum Windows NT) environment. Utilizing client-server architecture, users may access and update the database system by installing clients in their workstation. Also, automated of reports generated can be done, allowing administrators to receive scheduled reports at set intervals. The system is also able to support concurrent logins to the system, allowing multiple users to do maintenance and generate critical traffic reports. The system is also powerful enough to handle multiple PABX/KTX system data generation and archival, thus allowing one system to generate reports for different locations. Security features include 3 level clearances for administrator, manager and user level access. Backup protection is also included, as an auto-restart recover after a system shutdown can be set up for the system. Fields can be easily set up for flexible rate plan management, extension list, area configuration, cost center and etc. MCS consists of 4 main platforms: MyReader MyReader engine handles the raw data capture from any 3 rd party Telecommunication systems (PBX, Router, etc) to obtain and organize the call data record (CDR) information. This allows MCS to integrate and work with the vast majority of existing platforms. Data capture can be done either via RS232 serial or LAN link. Communication Technology Within Your Reach - 2 -

3 MySMDR MySMDR engine handles the main data archiving and processing of CDR. The call detail records can either be extracted from MyReader or imported directly from a previously dumped server (for multiple locations). MySMDR engine will then process the information and update to the database. My Manager MyManager is designed for user to manage the database. It includes add, edit, delete and view employee extension, department,division, trunk, call charge, rate, block and etc to and from the database. It is also used to compute each call duration against a pre-determined tariff rate set by Telco or Service Provider to arrive at the total cost of that call. MyReport MyReport engine handles the report selection and generation based on date/time and type of reports. Generated reports can be ed to the pre-determined personnels automatically with the system connecting to the mail server. The Communication Technology Within Your Reach - 3 -

4 MyCall System follows a flexible modular plan, which comes with multiple packages that can be bought separately: MyCall Accounting This package provides you with the information on user individual extension, department or division telephone cost and usage report. It includes total number of calls and duration, call charges, longest call duration, highest call charge, outgoing calls trunk summary, individual extension outgoing/incoming calls, commonly called number and over-budget statistics. Credit Management for MyCall Accounting This module allows the system to automatically check the credit limit of each extension or authorization code. When the credit limit is exceeded, an will automatically be sent to the supervisor with the message that the extension or authorization code has exceeded its limit. It can also send a command line to bar that particular account/extension in the PABX. MyCall Traffic Management This package provides you with basic call traffic management which measures your trunk line utilization. It includes usage trend on congestion, answered and unanswered calls, abandon calls, average talk/ring time before answer, incoming and outgoing call trunk hourly traffic and peak hour report. MyCall Traffic Management with Erlang - This package is the extension to basic calltraffic management report where it provides you with the trunk line recommendation based on actual utilization statistics and set parameters for percentage of congestion level. MyAbandonCall - This package provide you with the abandon call back functionality, alert operator via screen pop based on pre-defined threshold, online counter to track abandon call and auto on user who have highest abandon call. MyCall-Polling - This package provides you the ability to network a few communication systems in to one single reporting platforms MyInvoice - This module provides you with the inter-company or division or department or use/extension invoicing capability. MyCall System is a proven platform that has already been used and running in many sites. It is a powerful solution, with a guaranteed of satisfaction from customers. Communication Technology Within Your Reach - 4 -

5 Pricing is competitive as it is designed and developed locally, but still in keeping with international standards. Benefits & Features Tracks and monitors all call activities Allocate call expenses by department, division or cost center Monitor phone abuse Highlights misuse Monitor suspicious, fraudulent and malicious call behavior Provides documented proof of fraudulent call behavior Manage employees productivity Reduce telephone expenses Understand call activity patterns Call costing accounting assurance through bill reconciliation. Web browser based allow users to easily manage from a centralized location Automated of generated reports allows administrator to receive scheduled reports at set intervals On the fly report generation alert on not receiving SMDR Temporary store SMDR to local folder when database connection lost Multi-rate plan call pricing Ability to configure program to start process automatically or manually Auto purging of old data User friendliness Quick and secured access Multi user access with security Single or Integrated multi sites KTS/PABX Multi KTS/PABX type and model capability Proven platform Communication Technology Within Your Reach - 5 -

6 The reports included for the modules are as below (dependant on the actual SMDR output from the communication systems) Reports made available for Call Traffic Management Module: Incoming calls trunk hourly traffic report Outgoing calls trunk hourly traffic report Abandon calls details report for extension Abandon calls summary report for extension Answered and not answered calls report by extension Answered and not answered calls report by trunk code Ringing times of answered and not answered calls report Ringing times report Average ringing times and conversation times report Average ringing times for answered and not answered calls Conversation times report Traffic details report for inbound and outbound Peak hour report Availability Call Traffic Management Module With Erlang: Trunk group utilization summary report for incoming and outgoing Trunk group utilization summary report for incoming Trunk group utilization summary report for outgoing Trunk details utilization summary report for incoming and outgoing Trunk details utilization summary report for incoming Trunk details utilization summary report for outgoing Call Detail Reporting Module: Departmental report for outgoing order by date time Departmental report for outgoing order by telephone Department summary report for outgoing Extension over budget report for outgoing Extension summary report for outgoing Individual extension report for outgoing Authorization or exception report for outgoing Individual telephone number for outgoing Individual telephone number summary report fro outgoing Longest call report Highest call charge report Commonly called number report Trunk summary report for outgoing Individual extension report for incoming Communication Technology Within Your Reach - 6 -

7 Individual caller line identification report for incoming Intercom details report for incoming call report Intercom details report for outgoing call report Error raw data report MyInvoice Billing and Reporting Module: Call Detail Record track transfer report Domestic Billing summary Carrier Billing summary Average call holding time per customer Failed call ratio per customer Total Call Charge Daily Call Charge Invoice Summary Minimum System Requirement Hardware Standard Industrial PC or IBM compatible PC Intel Compatible Microprocessor 1000MB Memory or higher A standard serial port 10 / 100 Compatible network card Internal or external modem Software Microsoft Win NT 4 / Microsoft Win 2000 or higher Latest service pack for operating system MYSQL database or other ODBC compliance database ODBC driver, Borland Runtime Remote software Communication Technology Within Your Reach - 7 -