CertiBPM project (ECQA Certified Business Process Manager) Lifelong Learning Programme-Transfer of Innovation

Transcription

1 ECQA Certified Business Process Manager CertiBPM project (ECQA Certified Business Process Manager) Lifelong Learning Programme-Transfer of Innovation dr. Tomislav Rozman, dr. Romana Vajde Horvat, dr. Anca Draghici, Gabriela Fistis, Damjan Ekert EUcert Days 2011 Conference, Sept 2011, Timisoara - Romania

2 Agenda Project overview Project objectives Partners BPM certifications overview and comparison Project state (sept 2011) What s next ( ) Conclusions

3 Short info about BPM the discipline, which covers: identification, modelling, analysis, documentation, automatization, maintenance and optimization of business processes major drivers of introducing BPM to a company*: need to save money reduce cost improve productivity improve management coordination improve organizational responsiveness improve customer satisfaction improve products *(P. Harmon & C. Smith, 2010)

4 Project objectives OBJECTIVE 1: to adapt existing Business Process Management course to ECQA (European Certification and Qualification Association) certification scheme and establish job role, which is valid across the Europe, translate it to Romanian and English language OBJECTIVE 2: to adapt the course to the University - Bologna Masters level for Romanian Universities

5 Project objectives OBJECTIVE 3: to transfer the knowledge (CertiBPM project) to the Romanian market (to students from the Universities, industry representatives) OBJECTIVE 4: to educate 110 trainees and 14 trainers (regardless of the age, sex, nationality, religion) OBJECTIVE 5: to create distant learning course, that will allow training people from different locations

6 Partners Applicant organisation: Universitatea Politehnica din Timisoara (RO) Contact: prof. dr. Anca Draghici Management co-ordinator & idea: BICERO Business Informatics Center Rozman Ltd. Contact: asst. prof. dr. Tomislav Rozman Core partner: prohuman Cooperation and Business Management Contact: asst. prof. dr. Romana Vajde Horvat Core partner: I.S.C.N. GesmbH Contact: dr. Richard Messnarz, Damjan Ekert Core partner: DENKSTATT Romania SRL Contact: Gabriela Fistis

7 BPM Certification analysis background Why should we analyse the BPM certification market? Which info are we seeking? Body of knowledge covered Number of certificates Levels, tracks (e.g. basic/advanced, manager/tech) Pre-requirements Locations/areas covered Impact

8 Existing BPM certifications overview Methodology related certifications: OMG Certified Expert in BPM ABPMP IPAPI BPM Council BPM technology related certifications: IBM, BizAgi, Ultimus,

9 BPM Certifications, methodological group Provider Description Certificate / Title OMG -Independent association, -2 tracks (business and technical), -3 levels -World s most recognized certification Business: -OCEB Certified Professional, Basic -OCEB Certified Professional, Intermediate Business -OCEB Certified Professional, Advanced Business Technical: -OCEB Certified Professional, Basic -OCEB Certified Professional, Technical Intermediate -OCEB Certified Professional, Advanced Technical ABPMP International Process Performance Institute and -Based on BPM CBoK -German / French initiative Emhasis on EMF method IPAPI Certified Business Process Professional -Certified Practitioner + IPAPI -Certified Process Professional IPAPI -IPAPI Certified Process Manager -Certified Process Director IPAPI -Certified Process Expert IPAPI BPM Council Advanced BPM certification targeted for top level managers BPM Council Certified

10 BPM Certifications, technical Provider Description Certificate IBM -Emphasis on IBM WebSphere Business Modeler Advanced -BPMN modelling using Rational System architect AuraPortal Emphasis on BPM Suite AuraPortal group -IBM Certified Business Process Analyst - WebSphere Business Modeler Advanced -IBM Certified Business Process Analyst - WebSphere Business Modeler Advanced -AuraPortal Certified Consultant -AuraPortal Certified Senior Consultant Bizagi Emphasis on BPM BizAgi suite Bizagi Specialist Ultimus Emphasis on Ultimus Adaptive Ultimus BPM Certified Professional BPM Suite IDS Scheer Emphasis on ARIS -Certified ARIS Professional, Business Designer -Certified ARIS Professional, Business Architect webmethods Emphasis on webmethods BPM Suite IBM Emphasis on IBM WebSphere Lombardi Lombardi Edition V7.1 -Certified webmethods BPMS Developer -IBM Certified Associate Administrator - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1 -IBM Certified Associate Analyst - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1 -IBM Certified Associate Developer - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1 -IBM Certified Associate Program Manager - IBM BPM Blueprint; IBM

11 OMG OCEB (1/2) Object Management Group Certified Expert in BPM One of most known and widely recognized OMG is a not-for-profit computer industry consortium; the majority of the membership is IT vendor related companies it is very IT centric in nature and leans on their own standards such as BPMN (Business Process Modelling Notation) and BMM (Business Motivation Model)

12 Absolute number of OMG OCEB certificates by EU country

13 Relative number of OMG OCEB certificates by EU country

14 Reasons for low adoption? the entry level certificate is too difficult to pass for average process or quality manager in company, the certificate is not widely spread and well known to target group, there is no interest in obtaining the certificate for target group (managers, analytics)

15 ABPMP a non-profit, vendor independent professional organization led by practitioners, not BPM vendors pre-requirement: 4 years of BPM experience (Process management, Process improvement, or Process transformation Recertification is mandatory in three-year cycle ~200 certificates awarded

16 IPAPI International Process and Performance Institute, a non-profit organization a competency-based program minimum of 3 case studies around 570 Certified Process Professionals worldwide

17 BPM Council competency based method exam - passing 90% score students must apply tools and techniques to the real case studies Number of certified managers is not known, neither pre-requirements for a certification

18 Summarization of course comparison The BPM community at large is currently fragmented but this is a natural situation that precedes a more cohesive BPM community that will soon emerge (BPM council, 2010). The main result of the BPM certification providers analysis: there is no entry-level certification on the market; therefore our effort will be targeted towards creating one (according to ECQA requirements)

19 Current state of the project (sept 2011) Skillcard was prepared, adapted and modified Course materials were translated SLO->ENG and adapted to skillcard Student notes were added to the slides 2 trainings were performed: Pilot training in June for companies (Maribor, Slo) Train-the-Trainers event in June for the consortium (Maribor, Slo) Results: valuable feedback about course structure and content!

20 The skillcard overview (the Units/Elements: content!) U0 Informative package not included into certification and exam scheme U1 Process oriented management U2 BPM and Information Technologies U3 BPM: Human aspects, frameworks and standards

21 U1 Process oriented management Element 1: Management Systems Element 2: Managing BPM projects Element 3: BPMN and modelling Element 4: Documenting business processes Element 5: Simulation and analysis

22 U2 BPM and information technologies Element 1: Choosing your BPM platform Element 2: BPM and Enterprise Architecture Element 3: BPM Systems and IT integrations

23 U3 - BPM: human aspects, frameworks and standards Element 1: Human factors in BPM Element 2: <content not fixed yet, a placeholder for adapted content> Element 3: BPM models, frameworks and standards

24 Pilot training in Maribor (jun 2011)

25 TTT event in Maribor (jun 2011)

26 Dissemination: MakeLearn 2011, Celje -Slovenia Dissemination: MTC 2011 (The 7th INTERNATIONAL CONFERENCE Management of Technological Changes), Greece

27 Dissemination We are social: search for CertiBPM group and join, to get latest updates!

28 What s next? ( ) Finalization of course materials Translation ENG -> RO language Develop on-line course Performing traninings in RO First certificates are expected in Q Further dissemination Inclusion in masters course curriculum

29 Thank you for your patience!

30 Reference to Authors and Project Training Materials/Dissemination materials were developed within international consortium Certified Business Process Manager Committee (CertiBPM-TMC) : BICERO, Business Informatics Center Rozman Ltd, Slovenia, (Manager of CertiBPM- TMC, initial author of the course) prohuman, Cooperation and Business Management Ltd., Slovenia, I.S.C.N., International Software Consulting Network, Ireland, UPT, Politehnica University of Timisoara, Romannia, DENKSTAT, Sustainable thinking, Romania, Development of Training Material was funded with support of European Commission under: Leonardo da Vinci programme, Transfer of Innovation, Project no RO1-LEO This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.