MALANDELA SECURITY SERVICES COMPANY PROFILE 1

Transcription

1 MALANDELA SECURITY SERVICES COMPANY PROFILE 1

2 Introduction Vision Mission Values Services Provided Experience Service Quality Recruitment and Selection Economic Empowerment Rating CSI (Corporate Social Investment) Employee Benefits Operational Approach Shareholding Structure Directors Expertise Our Commitment Pg. 2 Pg. 3 Pg. 3 Pg. 3 Pg. 4 Pg. 5 Pg. 5 Pg. 6 Pg. 7 Pg. 8 Pg. 8 Pg. 9 Pg. 9 Pg. 9 Pg. 9 MALANDELA SECURITY SERVICES COMPANY PROFILE 2

3 INTRODUCTION Malandela Security Services was established in 2002 and has progressed to a significant role player within the security industry, and we currently service the following market segments: Commercial Industrial Hospitality Entertainment Retail Institutional RICHARDS BAY COAL TERMINALS Malandela Security Services is committed toward equal opportunity and affirmative action initiatives. Our dedication and commitment to Black Economic Empowerment is recognized via the introduction and registration of the Malandela Employee Trust which was established and registered in 2007/8, enabling our employees to have a vested interest in the company. MALANDELA SECURITY SERVICES COMPANY PROFILE 3

4 VISION To be the preferred business partner and employer of choice within the security industry. MISSION Our manifesto is to build relationships on: Trust Value Commitment Respect VALUES Committed to conducting our business activities with integrity, honesty and respect. Committed to putting our business partners first and building long term partnerships. Passionate about our business partner needs and support creative and progressive techniques. Dedicated toward providing a cost effective service thus maximizing return on investment. MALANDELA SECURITY SERVICES COMPANY PROFILE 4

5 SERVICES PROVIDED Guarding Specializing in all disciplines namely, Gaming, Commercial, Industrial, Retail, National Key Point, Hospitality, Hotel, Entertainment. We provide personnel that will contribute to the enhancement of our business partners image. Investigations In-house, assistance with professional, comprehensive and discreet investigation if required. In addition, Malandela Security Services has formed an Investigation network and preferred supplier status with reputable company s whilst also continuously interacting with various law enforcement agencies. Close Protection Venue Security Due to our extensive experience and network, we provide a unique service whether it be discreet or visible. Experience includes celebrities, radio personalities, concerts, special events, etc. Our innovative strategies, systems and secure preferred network ensure our competitive advantage for services ranging from small, medium and national events. Electronic Equipment & Surveillance Our direct experience including surveillance, monitoring officers, access/egress control systems and our relationship with preferred suppliers for technology specific requirements, allow the company to offer specialized services. Conflict Resolution Officers Trained and qualified personnel utilized for events, crowd control, venue security, hospitality and gaming, to observe and eliminate conflict scenarios prior to security risk situation. Current clients include amongst other, Sun International, Century Group, Akani Group and SAB. Fire Protection & Related Services Malandela Security Services currently provides services for fire and emergency response incorporating Fire Department ( Station Officers / Firemen ), Ambulance and emergency medical response services. MALANDELA SECURITY SERVICES COMPANY PROFILE 5

6 EXPERIENCE The senior management, management and supervisory experience within the company is extremely vast exceeding a combined 125 years in total. As a company, we firmly believe our employees are an asset and the success of any service delivery relies largely on the welfare of personnel and the management and supervision thereof. Malandela Security Services has various communication platforms in place to ensure open and transparent communication via the likes of Employee Representative forums, grievance procedure and Employee Trust representatives, ensuring the attention of personnel at all times. MALANDELA SECURITY SERVICES COMPANY PROFILE 6

7 SERVICE QUALITY Malandela Security Services strives for excellence and continuous improvement and in so doing it is policy to formulate Quality Management Systems specifically aimed at each business partners unique requirements rather than via a generic approach. Various initiatives, in conjunction with our business partners are currently used and these range from Core Competencies modules including identified effective areas, standards required, standards achieved and corrective action to Mystery Guest auditing whereby independent consultants audit and submit scorecards. The company also utilizes a customer satisfaction questionnaire to determine service standards which complements existing service level agreements used by business partners, this is focused on direct service delivery by personnel on the ground, management and supervision. MALANDELA SECURITY SERVICES COMPANY PROFILE 7

8 RECRUITMENT AND SELECTION Educational requirements Minimum matric or higher education Client specific training provided Screening & Vetting Pre employment reference checks Criminal record checks ITC checks Discipline Disciplinary codes formulated by Labour Relations Consultants / coincide with latest LRA. Selection Criteria Preference given to previous industry experience and reside within service area Be functionally literate Satisfactory communication skills in English South African citizen with valid Identity Document. SIRA Knowledge Test Training & Development All staff members are registered with SIRA, soft skills and specialist training will be provided by outsourced consultants where applicable. Management and supervisors will re-emphasize existing procedures and introduce new concepts which are conveyed through continuous on job training. To ensure that this training is achieving the desired level of progress, each member is required to complete a Site Knowledge test monthly. If the required set standard is not achieved the member has one opportunity to re-write and thereafter is removed from site to ensure that corrective action does not impact on the business unit. MALANDELA SECURITY SERVICES COMPANY PROFILE 8

9 ECONOMIC EMPOWERMENT RATING Malandela Security Services commissioned Economic Empowerment Rating Agency, EMPOWERDEX in 2008, to audit the company according to the Qualifying Small Enterprise Scorecard Rating, as follows : MALANDELA SECURITY SERVICES COMPANY PROFILE 9

10 CSI (CORPORATE SOCIAL INVESTMENT) The company has committed a percentage of profit toward CSI initiatives, with projects ranging from: Employee family scholarship Community projects Toy story project Winter warmth Intention to structure CSI into serviceable area. In addition, Malandela Security Services has partnered with Savuka Training, which is focused on life skills training via communities and organization structures gearing individuals for the working environment. Life skills is a great tool in empowering people to make responsible choices, deal with risk situations and, most importantly, improved quality of life. PARTNERSHIP PROGRAMMES Consumer education. Effective life skills Communication & interpersonal skills Problem solving Independent, creative & critical thinking skills Assertive skills Self awareness & self esteem Conflict management Knowledge of HIV/Aids OTHER PERSONAL EMPOWERING Parenting skills HIV/Aids prevention programme EMPLOYEE BENEFITS Adherence to legislative requirements are non negotiable and include the following: Basic Salary Annual Bonus Maternity Leave Annual Leave COID UIF SDL Incentive Bonus Commendation Provident Fund MALANDELA SECURITY SERVICES COMPANY PROFILE 10

11 OPERATIONAL APPROACH Complex Induction Manual Site / Client Liaison Site Induction Objectives & Standards Management by objectives Competence Dress Code Sobriety Performance Measurement Vigilance Supervision MALANDELA SECURITY SERVICES COMPANY PROFILE 11

12 OUR COMMITMENT On behalf of Malandela Security Services, we thank you for affording us the opportunity to communicate and for the interest shown in our organization. We are committed toward service excellence and, in an ever trying and difficult economic environment, our focus is squarely on our internal and external partners, thus being our employees and business partners. Success relies on service delivery on both counts and in so doing, we respect our partners and treat others as we would like to be treated. MALANDELA SECURITY SERVICES COMPANY PROFILE 12