M. Klumpp. Berufswertigkeit, IQF & ESCO: How to Structure European Logistics Education & Human Resource Management?

Transcription

1 M. Klumpp Berufswertigkeit, IQF & ESCO: How to Structure European Logistics Education & Human Resource Management?

2 Agenda 1. Introduction 2. Berufswertigkeit Results 3. IQF Concept 4. ESCO Project 5. Discussion Sep-13 2

3 Logistics Industry 1. Introduction Importance due to size and cross-disciplinary function Above-average growth Technological and societal innovation as well as responsibility (GNSS/GPS, web 2.0, sustainability) Logistics Education 2.8 million employees in Germany, est. 10 million in Europe (Increasingly) knowledge-intensive service industry Impact of general education trends such as outcome orientation (EQF / NQF), online and individualization (MOOC) Demographic change challenges (DO.WERT project) Sep-13 3

4 1. Introduction Why bother? Because the interaction of human (probability) behavior and machine (linear) action is unknown but economically highly relevant. & Human Behavior μ Machine Action Sep-13 4

5 1. Introduction Political & Research Objective ESCO concept (European Commission): Objective of creating a common language between education, training and business practice namely the human resource function within an industry (logistics) How to structure logistics education efficiently? Requirementsbased approach Evaluation-based approach Bottom-up approach Skills and competence reference systems, e.g. ESCO reference group concept (European Commission) Competence evaluation systems, e.g. Berufswertigkeit measurement concept Top-down approach Competence description systems as for example the European Qualifications Framework (EQF) or a suggested IQF Logistics Not theoretically and practically explored yet. Sep-13 5

6 Concept 2. Berufswertigkeit Results Empirically generated and tested 36 work requirements BWI 1. Efficiency 2. Independence and own initiative 3. Flexibility and adaptability 4. Work virtues 5. Stress resistance 6. Motivation and ability to lifelong learning and maintain to own competence profile 7. Coordinate the work- and lifetimes 8. Creativity 9. Loyalty 10. Risk-taking 11. Charisma 12. Ability to write and speak in German 13. Knowledge of a foreign language 14. Staff requirements and staff mission planning / staff development 15. Team, staff and leadership 16. Improving responsible care 17. Legal knowledge 18. Ability to apply modern informationand communication technologies (work place) 19. Communication and rhetoric 20. Assertiveness 21. International and intercultural competence 22. Costumer focus 23. Skills in mathematics and statistics 24. Preparation of cost estimates and quotations 25. Planning, implementation and documentation of orders and projects 26. Negotiation capacity 27. Analytical problem-oriented work 28. Quality management (optimization of processes and products or service quality) 29. Conceptual and strategic implementation of industry-specific knowledge and experience 30. Identification with the company 31. Strategic orientation, determine / control the complete company 32. Understanding of solutions for complex technical problems 33. Basic knowledge of business administration 34. Perception of functions of management and organization 35. Conceptual working in immediate workplace 36. Planning, control procurement and logistics processes Sep-13 6

7 Share of Total Group 2. Berufswertigkeit Results Survey 2012: logistics employees from different corporate fields and levels, their education biography were evaluated in NRW and Hessia (GER) 25% 20% 15% 10% 5% 0% to 65% to 70% to 75% to 80% to 85% to 90% to 95% to 100% Berufswertigkeitsindex Sep-13 7

8 Share of Subgroup (%) 2. Berufswertigkeit Results 30 Berufswertigkeitsindex based on field of logistics business activity 25 Hidden Talent? to 65 to 70 to 75 to 80 to 85 to 90 to 95 to 100 Berufswertigkeitsindex (%) Academic [n=197] Managing director [n=231] Blue-collar worker [n=121] Administration [n=141] Group leader [n=120] Office clerk [n=252] Sep-13 8

9 Level 1 - up to 65% BWI Level 2 - up to 70% BWI Level 3 - up to 75% BWI Level 4 - up to 80% BWI 3. IQF Concept Logistics Competence Description He/she is able to conduct simple logistics tasks with specific introductions and orders, e.g. transport, warehousing and transshipment handling processes or registering of orders, labeling of shipments, data handling and electronic transfer, sorting and editing transport documents (loading lists etc.). He/she is able to conduct standard logistics tasks with general introductions and orders, e.g. operative tour and warehouse planning, data transfer from different IT systems (OBU, RFID, Scanner, Driving Times), document management and exceptions handling for loading lists, customer orders and planning. He/she is able to implement more complex logistics tasks with general introduction, e.g. long-term warehouse and tour planning, adaption to new customer orders or transport destinations, calculation of transport offers for customers and projects, national and international document management. He/she is able to complete complex logistics tasks with transfer of knowledge after general introduction, e.g. planning an intermodal and/or international transport, re-arranging a transport chain in SCEM contexts, establish new transport routines and document as well as handling processes for new destinations or origins of transports, leadership functions in operative teams e.g. tour planning, administration, sales or project groups in logistics. Level 5 - up to 85% BWI Level 6 - up to 90% BWI Level 7 - up to 95% BWI He/she is able to handle complex and demanding tasks in logistics operations, e.g. team leadership on all levels and in all areas, planning and presenting complex logistics concepts and projects, conducting holistic risk assessments and long-term calculations for logistics concepts, sales leadership (key account management) and conducting project and contract logistics (3PL, 4PL) management. He/she is able to complete independently demanding expert tasks in logistics, e.g. organizational leadership tasks for depots and hubs, complex calculation and research tasks e.g. carbon footprint calculations in logistics, planning and implementation of new logistics locations (warehouse, contract logistics depot), project leadership, also in international and intercultural settings. He/she is able to manage large and complex expert and leadership tasks in logistics, e.g. company leadership, top management support and project management on a strategic level with international links, establishment of new teams or services in logistics (facility and SCM ramp-up management), new strategic transport routes/resources or cooperations, application of operations research. Level 8 - up to He/she is able to plan and implement management tasks in logistics innovation and research & development, e.g. 100% BWI outline empirical research concepts in logistics or field testing technical innovations, to lead very complex logistics Sep-13 corporate structures and networks e.g. with strategy development and implementation as well as identification and 9 realization of strategic competitive advantages in logistics.

10 Level 1 - up to 65% BWI Level 2 - up to 70% BWI Level 3 - up to 75% BWI Level 4 - up to 80% BWI Level 5 - up to 85% BWI Level 6 - up to 90% BWI Level 7 - up to 95% BWI 3. IQF Concept Logistics Competence Description He/she is able to conduct simple logistics tasks with specific introductions and orders, e.g. transport, warehousing and transshipment handling processes or registering of orders, labeling of shipments, data handling and electronic transfer, sorting and editing transport documents (loading lists etc.). He/she is able to conduct standard logistics tasks with general introductions and orders, e.g. operative tour and warehouse planning, data transfer from different IT systems (OBU, RFID, Scanner, Driving Times), document management and exceptions handling for loading lists, customer orders and planning. He/she is able to implement more complex logistics tasks with general introduction, e.g. long-term warehouse and tour planning, adaption He/she to new is customer able orders to or handle transport destinations, complex calculation and of transport demanding offers for customers and projects, national and international document management. He/she is able tasks to complete in logistics complex operations, tasks with transfer of knowledge e.g. team after general leadership introduction, e.g. planning an intermodal and/or international transport, re-arranging a transport chain SCEM contexts, establish new transport routines and on document all levels as well as handling processes in all for areas, new destinations planning or origins of and transports, leadership functions in operative teams e.g. tour planning, administration, sales or project groups in logistics. presenting complex logistics concepts and He/she is able to handle complex and demanding tasks in logistics operations, e.g. team leadership on all levels and in all areas, projects, planning and presenting conducting complex logistics holistic concepts and risk projects, assessments conducting holistic risk assessments and and long-term calculations for logistics concepts, sales leadership (key account management) and conducting project and contract logistics (3PL, 4PL) management. long-term calculations for logistics concepts, sales leadership (key account management) and He/she is able to complete independently demanding expert tasks in logistics, e.g. organizational leadership tasks for depots and hubs, complex calculation and research tasks e.g. carbon footprint calculations in logistics, planning and implementation of new logistics locations (warehouse, logistics depot), project leadership, also in international and intercultural conducting settings. project and contract logistics (3PL, He/she is able to manage large and complex expert and leadership tasks in logistics, e.g. company leadership, top management 4PL) support management. and project on a strategic level with international links, establishment of new teams or services in logistics (facility and SCM ramp-up management), new strategic transport routes/resources or cooperations, application of operations research. Level 8 - up to He/she is able to plan and implement management tasks in logistics innovation and research & development, e.g. 100% BWI outline empirical research concepts in logistics or field testing technical innovations, to lead very complex logistics Sep-13 corporate structures and networks e.g. with strategy development and implementation as well as identification and 10 realization of strategic competitive advantages in logistics.

11 3. IQF Concept IQF Level Share of Total Group BWI Sep-13 11

12 4. ESCO Project (EU) The ESCO reference group transportation deals with all occupations and required skills, competences and qualifications adressing in a major part the efficient, transparent, sustainable and effective transport of persons and cargo via the transport modes air, water, rail, road and pipelines as well as the related logistics services of transport planning and forwarding, transshipment, storage, logistics projects, reverse logistics and value added services. ( ) Sep-13 12

13 4. ESCO Project (EU) Draft Sectoral Breakdown Logistics (Status ) Level 1 Level 2 Level 3 Level 4 Level 5 Transportation & Storage Air Transport Commercial air transport operations Passenger air transport Flight crew Cabin crew Freight air transport Flight crew General aviation Non commercial business aviation Flight crew Cabin crew Other general aviation Professional pilots Airport operations Airfield operations Landside operations Ground handling Terminal systems Water Transport Rail Transport Road + Urban Transport Logistics Services & Storage Air navigation services Maintenance, repair and overhal Regulatory functions Other transportation support activities Aviation training Inland waters Coastal waters Open Sea Passengers Cargo Passengers Cargo Forwarding Packaging Services Passenger handling Cargo handling Security Airport & environmental planning Air trafic control Network operations Aircraft Ground equipment Business & Finance Communication & marketing Cargo Transport ADNR non ADNR Passenger Transport short distance ferries cruises cargo transport Dangerous Goods Non Dangerous Goods passenger & vehicles transport conventional high speed cruising cargo transport Dangerous Goods Non Dangerous Goods passenger and vehicles transport cruising cruises over weekly cruises Management Planning Services / operations Driving Maintenance Management Dispatching Driving Maintenance Bus Management Planning Services / operations Driving Maintenance Taxis Management Planning Services / operations Driving Maintenance Tram Management Dispatching Driving Maintenance Commercial Management ("White Collar"): Business Unit Leadership Commercial Management ("White Collar"): Team Leadership Commercial Management ("White Collar"): Administrative and Planning Activities (Day to day) Operations ("Blue Collar"): Team Ladership Operations ("Blue Collar"): Standard Processes (Day to day) Rail Transport Road + Urban Transport Passengers Cargo Passengers Management Planning Services / Operations Driving Maintenance Management Dispatching Driving Maintenance Bus Terminal Services Warehousing Added Services Logistics IT / Project Management / Consulting Sep-13 13

14 5. Analysis & Discussion Concept Strengths Weaknesses ESCO Approach EQF/IQF Approach Berufswertigkeit Approach Link to employment and labor market situation and descriptions Inclusion of occupations, skills (definitions) and qualification structures European level (supra-national) Adhering to general trend of outcome orientation Supporting structuring and motivation efforts (company and personal level) European and international level feasible Empirical evaluation of competences Embedded in specific employment settings (logistics) International level feasible (language frontier) No empirical evaluation No standardization power but solely inclusion of existing national systems and structures No empirical evaluation and basis No consideration of occupational and qualification structures No link to occupational and qualification structures No per se standardization power (only through acceptance and use e.g. by companies) Sep-13 14

15 5. Analysis & Discussion Segment Skill / Comptence Description: Inbound Logistics Occupational Description (Qualification): Inbound Logistics Further Segment Skill / Comptence Description Further Occupational (Qualification) Description Level 1 (IQF) Level 2 Level 3 Implementation of simple tasks under direction in factory and warehouse intake of shipments including necessary documentation and return shipments if necessary (BWI Level Average 62,5%) Implementation of regular tasks in factory and warehouse intake of shipments including necessary documentation and return shipments if necessary (BWI Level Average 67,5%) Analysis and implementation of regular as well as new tasks in factory and warehouse intake of shipments including necessary documentation and return shipments (BWI Level Average 72,5%) Warehouse Assistant (-) Warehouse Assistant or Team Leader (Certified Training e.g. Approved and Tested On the job Training or External Seminars) Warehouse Manager (Vocational Training e.g. DE: Fachkraft für Lagerwesen ) Sep-13 15

16 Results 5. Analysis & Discussion Powerful but specific concepts in logistics education to date Option for integration of concepts though high complexity and detail level Promising combination of empirical (bottom-up) and structuring approaches (top-down) Implications Further research and testing necessary (international) Political and employer employee discussion needed (EU Stakeholder Conference Events, First October 2013) Sep-13 16

17 Thank you for your attention. Contact: Matthias Klumpp ild Institut für Logistik- & Dienstleistungsmanagement Leimkugelstraße Essen Tel.: +49 (0) Fax: +49 (0) [email protected] Sep-13 17