Remote Connectivity Infrastructure

Size: px
Start display at page:

Download "Remote Connectivity Infrastructure"

Transcription

1 Remote Connectivity Infrastructure SAP Active Global Support & Maintenance Go-to-Market November 2014 Public

2 Remote Connectivity Infrastructure Table of Contents Introduction General Architecture SAProuter Connection Types Main Connection Types in Operation Remote Connectivity in Operation How-to Guide Summary 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 2

3 Introduction Remote Connectivity Infrastructure

4 Key Enabler of the Evolution of SAP Support Continuous Improvement Accelerated Innovation SAP ONE Support Total cost of operations Remote Support Infrastructure Mission critical support and performance Cloud and On-Premise Time 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 4

5 SAP Customer Enabling the SAP Control Center Framework for Hybrid Solutions Innovation Control Center Operations Control Center Build SAP like a factory Run SAP like a factory Reduce implementation cost Reduce time to value ICC OCC Improve business continuity Higher degree of automation Smoothen transition to operations Better business performance Avoid unnecessary modifications Reduce total cost of operations Integration Validation Mission Control Center Enhanced Back Office Direct access to unmatched expertise from SAP MCC Cloud and On-Premise Leveraging the entire SAP ecosystem Faster issue resolution 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 5

6 General Architecture Remote Connectivity Infrastructure

7 SAP Clients SAP Proxy STFK Low Level Tools SAProuter SAProuter SAProuter SAProuter Simplified Representation of the SAP Service and Support Architecture SAP Service and Support Backbone Network VPN Customer Back-End Application Server Farm Launch Call Back Remote Connectivity Framework (STFK) SNC Provider TCP/SAP NI Any Database Server SAP Web Application Server SAP HANA DB-Server WTS Server Citrix Server TCP/SAP NI Customer owned VPN Telnet Server SSH Server SBOB Server B1 Server Any TCP based server 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 7

8 Usage per Primary Remote Service Connection Type SAPSERV1 (Worldwide) VPN SAPSERV2 SNC (Worldwide) SAPSERV3 (EMEA): ISDN, X.25, Service Provider SAPSERV4 (Americas) ISDN, Frame Relay, Service Provider SAPSERV5 (Japan) ISDN, Service Provider SAPSERV7 (Asia Pacific) ISDN, Service Provider, VPN SAPSERV9 SNC (Asia) SAPSERV10 (China) Service Provider SAPSERV4, PHL SAPSERV1, WDF SAPSERV2, WDF SAPSERV3, WDF SAPSERV7, SIN SAPSERV9, SIN SAPSERV5, TYO SAPSERV10, SHA 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 8

9 SAP Clients SAP Proxy STFK Low Level Tools SAP Service and Support Architecture SAP Service and Support Backbone Customer system data from the SAP Support Portal will be replicated into the SAP Service and Support Backbone Launch Call Back Remote Connectivity Framework (STFK) TCP/SAP NI Remote logon credentials can be easily maintained for each connection within the Secure Area in the SAP Support Portal SAP provides a detailed logging functionality the so called system logbook in the SAP Support Portal were the customer can see an overview of all remote access related entries for each maintained system 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 9

10 SAProuter SAProuter SAProuter SAProuter Simplified Representation of the SAP Remote Support Delivery Architecture The SAProuter is a proprietary SAP software product which acts as an application level gateway Network VPN Connections between SAProuters can be encrypted Operates in the actual logical communication channel between the participating systems SNC It simplifies the configuration of the different connection It is also used to monitor the communication between the customer server and the associated front-end computers Provider TCP/SAP NI Multiple SAProuters can be used Customer owned VPN 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 10

11 Simplified Representation of the SAP Remote Support Delivery Architecture SAP provide more than 30 different connection types for customer Use exactly the type of connection that is required to ensure a secure connection and thereby meet your security requirements Customer Back-End Application Server Farm Any Database Server System connections can be easily maintained and operated in the SAP Support Portal SAP Web Application Server SAP HANA DB-Server WTS Server Citrix Server Telnet Server SSH Server SBOB Server B1 Server INTERNET Any TCP based server 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 11

12 SAP Solution Manager Netviewer HTTP Connect Remote Desktop Remote Connection Types SAP Active Global Support SAP Hana Database SSH TREX/BIA JDBC/ODBC BW RFC Citrix VNC R/3 Support SAP NI Remote Debugging PC Anywhere Customer SAP Applications Secured Remote Connectivity SAP provides more than 30 different Remote Connection Types to support our customer with the flexibility they need SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 Main Connection Types in Operation Remote Connectivity Infrastructure

14 Most Common Connection Types We provide excellent support for our customers, with over 11 million remote connections in the last year. The ability to connect to almost all of our customers remotely worldwide at any time in a secure and controlled way is a major differentiator for SAP compared to its competitors. R/3 Support SAP Note HTTP Connect UrlAccess SAP Note Windows Terminal Server SAP Note SAP HANA Database SAP Note Citrix GoToAssist SAP Note JDBC/ODBC Connection SAP Note The TOP 4 remote connection types which covered about 70% of remote connections in 2014 SAP HANA Database R/3 Support HTTP Connect UrlAccess Windows Terminal Server 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 Most Common Connection Types Examples 1. No SAProuter Citrix GoToAssist Connection via Cloud infrastructure (Full Access/View Only) Internet SSL Internet SSL SAP Support Citrix 1. Start session GoToAssist 2. Join session Customer 2. SAProuter based Netviewer Connection via SAProuter enabled client (Full Access/View Only) SSL Secured remote connectivity SAP DMZ 1. Start session Netviewer Server 2. Open connection and join session 3. SAProuter based R/3 Support Connection via SAProuter enabled client (SAP GUI based connection) 2. Start remote connection Secured remote connectivity 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 15

16 Remote Connectivity in Operation Remote Connectivity Infrastructure

17 Prerequisites for a Remote Connection In order to remotely connect to customer s infrastructure, there are some prerequisites that need to be addressed. While availability of master data is part of the migration process, all other steps require actions by the customer. Prerequisites for remote connection and support: Master data must be available (e.g. customer number, contract data, product versions, installation numbers) SAProuter must be installed, configured and registered with SAP (SAP Note 28976) System data must be maintained and/or migrated corresponding SAProuter(s), servers with host / IP address Remote connections must be configured services must be activated / booked configured with the right ports and opened 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 17

18 First Steps to Establish a Remote Support Connectivity to SAP (a) 1. Use existing or create a new S-User for the SAP Support Portal ( Select Remote Support to navigate to the SAProuter installation package SAP SE or an SAP affiliate company. All rights reserved. Public 18

19 First Steps to Establish a Remote Support Connectivity to SAP (b) 3. Select SAProuter: Software for remote access SAP SE or an SAP affiliate company. All rights reserved. Public 19

20 First Steps to Establish a Remote Support Connectivity to SAP (c) 4. Select the Download Software button on the right side of the screen SAP SE or an SAP affiliate company. All rights reserved. Public 20

21 First Steps to Establish a Remote Support Connectivity to SAP (d) 5. After selecting the Download Software button on the previous screen you will be forwarded to the download repository. 6. There you have to select the operation system for which you would like to install to software. Video Tutorials SAProuter for Windows 5 Installation: Registration: 6 Configuration: SAP SE or an SAP affiliate company. All rights reserved. Public 21

22 How-to Guide Remote Connectivity Infrastructure

23 Communication Paths CCOE View Customer Lines of Business Customer Customer Center of Expertise / IT SAP Support Portal SAP Support Support Experts Maintain system data and remote connections Raise incident message at SAP Initiate remote connection by opening connection / system Log system opening into system log book which is available to customer Provide logon credentials in secure area Access customer system via remote connection and provided credentials Log system access into logbook which is available to customer Analyze the problem and update the incident message Check and implement recommendations to correct the problem Close the connection / system Close the incident ticket at SAP Log system closing into logbook which is available to customer 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 23

24 System Data Application in SAP Support Portal (a) SAP SE or an SAP affiliate company. All rights reserved. Public 24

25 System Data Application in SAP Support Portal (b) SAP SE or an SAP affiliate company. All rights reserved. Public 25

26 System Data Application in SAP Support Portal (c) SAP SE or an SAP affiliate company. All rights reserved. Public 26

27 System Data Application in SAP Support Portal (d) 5. View logbook 5 6. Opening / closing of accepted service types 6 7. Activation and configuration of service types SAP SE or an SAP affiliate company. All rights reserved. Public 27

28 Exemplary Logbook Entries in SAP Support Portal Via the download button the log can be exported to an excel sheet for further processing 4 i 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 28

29 Summary Remote Connectivity Infrastructure

30 How You Benefit from the Remote Connectivity Infrastructure Use SAP Support Portal and the SAP Solution Manager application management solution to manage the operational tasks involved in maintaining your SAP software system Use standardized processes for effective incident message processing and gain access to a range of self-help tools that facilitate problem resolution Make use of remote services that contribute to maintaining the technical robustness of your software systems Enable remote analysis of your installations, in order to speed up interaction with support Avoid critical situations by proactively sending information on your system status to SAP Enables you to keep your systems up-to-date 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 30

31 2014 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP SE or an SAP affiliate company. All rights reserved. Public 32

R49 Using SAP Payment Engine for payment transactions. Process Diagram

R49 Using SAP Payment Engine for payment transactions. Process Diagram R49 Using SAP Payment Engine for payment transactions Process Diagram Purpose, Benefits, and Key Process Steps Purpose The purpose of this scenario is to show you how to check the result of payment orders

More information

Manual to Access SAP Training Systems Technical Description for Customer On-Site Training

Manual to Access SAP Training Systems Technical Description for Customer On-Site Training Manual to Access SAP Training Systems Technical Description for Customer On-Site Training 2.0 draft version available as of Jan. 5th 2015. The final version will be available in January 2015 after valuable

More information

Partner Certification to Operate SAP Solutions and SAP Software Environments

Partner Certification to Operate SAP Solutions and SAP Software Environments SAP Information Sheet SAP Partner Innovation Lifecycle Services SAP Certification for Outsourcing Operations Partners Quick Facts Partner Certification to Operate SAP Solutions and SAP Software Environments

More information

SFSF EC to 3 rd party payroll Integration Software and Delivery Requirements

SFSF EC to 3 rd party payroll Integration Software and Delivery Requirements SAP HCI(PI) August 2015 English SFSF EC to 3 rd party payroll Integration Software and Delivery Requirements SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Document Revisions Date 0 November 2014

More information

Price and Revenue Management - Manual Price Changes. SAP Best Practices for Retail

Price and Revenue Management - Manual Price Changes. SAP Best Practices for Retail Price and Revenue Management - Manual Price Changes SAP Best Practices for Retail Purpose, Benefits, and Key Process Steps Purpose For the creation of manual price changes via the Price Planning Workbench,

More information

GR5 Access Request. Process Diagram

GR5 Access Request. Process Diagram GR5 Access Request Process Diagram Purpose, Benefits, and Key Process Steps Purpose This scenario uses business roles to show a new user access provisioning and also demo using simplified access request

More information

Citrix Receiver. Configuration and User Guide. For Macintosh Users

Citrix Receiver. Configuration and User Guide. For Macintosh Users Citrix Receiver Configuration and User Guide For Macintosh Users rev: 25.03.2015 https://access.sap.com/ TABLE OF CONTENTS Introduction... 3 Installation... 3 Accessing our portal... 3 Accessing from SAP

More information

Help Users Rapidly Adopt New Technology for a Faster Return on Investment

Help Users Rapidly Adopt New Technology for a Faster Return on Investment SAP Brief SAP Education SAP Learning Hub Objectives Help Users Rapidly Adopt New Technology for a Faster Return on Investment Encourage rapid adoption through effective user enablement Encourage rapid

More information

How to Configure an Example SAP Cloud Applications Studio (PDI) Solution for SAP Cloud for Customer

How to Configure an Example SAP Cloud Applications Studio (PDI) Solution for SAP Cloud for Customer How-To Guide Document Version: 1411 2014.12.15 How to Configure an Example SAP Cloud Applications Studio (PDI) Solution for SAP Cloud for Customer How to configure an example SAP Cloud Applications Studio

More information

Driving Customer Value leveraging SAP s strategy for the Internet of Things Internet of Things Technology Forum Frankfurt

Driving Customer Value leveraging SAP s strategy for the Internet of Things Internet of Things Technology Forum Frankfurt Driving Customer Value leveraging SAP s strategy for the Internet of Things Internet of Things Technology Forum Frankfurt Sindhu Gangadharan VP & Head of Product Management SAP HCI, PI & FSN Personalized

More information

Mobile app for Android Version 1.2.x, December 2015

Mobile app for Android Version 1.2.x, December 2015 Mobile app for Android Version 1.2.x, December 2015 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime.

More information

Cost-Effective Data Management and a Simplified Data Warehouse

Cost-Effective Data Management and a Simplified Data Warehouse SAP Information Sheet SAP Technology SAP HANA Dynamic Tiering Quick Facts Cost-Effective Data Management and a Simplified Data Warehouse Quick Facts Summary The SAP HANA dynamic tiering option helps application

More information

Software and Delivery Requirements

Software and Delivery Requirements SAP HANA Big Data Intelligence rapiddeployment solution November 2014 English SAP HANA Big Data Intelligence rapiddeployment solution: Software and Delivery Requirements SAP SE Dietmar-Hopp-Allee 16 69190

More information

SAP Best Practices for SAP Mobile Secure Cloud Configuration March 2015

SAP Best Practices for SAP Mobile Secure Cloud Configuration March 2015 SAP Best Practices for SAP Mobile Secure Cloud Configuration March 2015 2014 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any

More information

SAP Fiori Infrastructure rapid-deployment solution: Software and Delivery Requirements

SAP Fiori Infrastructure rapid-deployment solution: Software and Delivery Requirements Fiori October 2014 English Version 1.0 Fiori Infrastructure rapid-deployment solution: Software and Delivery Requirements AG Dietmar-Hopp-Allee 16 69190 Walldorf Germany Document Revisions Date 0 26 th

More information

Multi Channel Sales Order Management: Mail Order. SAP Best Practices for Retail

Multi Channel Sales Order Management: Mail Order. SAP Best Practices for Retail Multi Channel Sales Order Management: Mail Order SAP Best Practices for Retail Purpose, Benefits, and Key Process Steps Purpose Multi Channel Sales Order Management: Mail Order describes a Business-to-Consumer

More information

SAP Standard for Remote Supportability

SAP Standard for Remote Supportability SAP Standard for E2E Solution Operations Document Version: 1.0 2014-12-12 SAP Solution Manager 7.1 Typographic Conventions Type Style Example Description Words or characters quoted from the screen. These

More information

Cut Costs and Improve Agility by Simplifying and Automating Common System Administration Tasks

Cut Costs and Improve Agility by Simplifying and Automating Common System Administration Tasks SAP Brief Objectives Cut Costs and Improve Agility by Simplifying and Automating Common System Administration Tasks Simplify management of SAP software landscapes Simplify management of SAP software landscapes

More information

Two UX Solutions Now Included with SAP Software

Two UX Solutions Now Included with SAP Software Frequently Asked Questions User Experience Two UX Solutions Now Included with SAP Software SAP offers two solutions that greatly improve the user experience (UX): the SAP Fiori user experience and SAP

More information

K88 - Additional Business Operations for Loans. Process Diagram

K88 - Additional Business Operations for Loans. Process Diagram K88 - Additional Business Operations for Loans Process Diagram K88 Additional Business Operations for Loans Payment Plan Change SAP UI/ A Financial Services ->Account Management -> Periodic Tasks -> Communication

More information

Complementary Demo Guide

Complementary Demo Guide Complementary Demo Guide Lockbox Payment Process SAP Business ByDesign SAP Business ByDesign Global August 15, 2014 SAP Cloud Reference Systems Table of Content 1 About this Document... 3 1.1 Purpose...

More information

Simplify and Secure Cloud Access to Critical Business Data

Simplify and Secure Cloud Access to Critical Business Data SAP Brief SAP Technology SAP Cloud Identity Objectives Simplify and Secure Cloud Access to Critical Business Data Gain simplicity and security in a single cloud solution Gain simplicity and security in

More information

K75 SAP Payment Engine for Credit transfer (SWIFT & SEPA) Process Diagram

K75 SAP Payment Engine for Credit transfer (SWIFT & SEPA) Process Diagram K75 SAP Payment Engine for Credit transfer (SWIFT & SEPA) Process Diagram Purpose, Benefits, and Key Process Steps Purpose The purpose of this scenario is to describe and / or support testing of the entire

More information

SAP Business One mobile app for Android Version 1.0.x November 2013

SAP Business One mobile app for Android Version 1.0.x November 2013 SAP Business One mobile app for Android Version 1.0.x November 2013 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission

More information

Integration capabilities of SAP S/4HANA to SAP Cloud Solutions

Integration capabilities of SAP S/4HANA to SAP Cloud Solutions Document Version: 1.00 2015-08-10 Integration capabilities of SAP S/4HANA to SAP Cloud Solutions What you need to know when it comes to S/4HANA Integration Javit Gellaw (SAP SE) Table of Contents 1 INTRODUCTION

More information

How To Use An Automotive Consulting Solution In Ansap

How To Use An Automotive Consulting Solution In Ansap Automotive Consulting Solution Warranty Management - Claim Copier Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2 Customer Benefit

More information

Integrated solution for subsidiaries, suppliers and franchises powered by SAP HANA

Integrated solution for subsidiaries, suppliers and franchises powered by SAP HANA Integrated solution for subsidiaries, suppliers and franchises powered by SAP HANA Csaba Balázs Channel Enablement & Solution Expert SAP Business One SAP Global SME Business Unit 21.Oct.2014 Public What

More information

SuccessFactors Global Human Capital Management (HCM) Academy and Admin Training Schedule (Q3 Q4 2014)

SuccessFactors Global Human Capital Management (HCM) Academy and Admin Training Schedule (Q3 Q4 2014) SuccessFactors Global Human Capital Management (HCM) Academy and Admin Training Schedule (Q3 Q4 2014) The SuccessFactors Global HCM Training Schedule makes it easier to locate and enroll in the training

More information

SAP Mobile Services Enterprise Knowledgebase Overview and Access Guide

SAP Mobile Services Enterprise Knowledgebase Overview and Access Guide SAP Mobile Services Enterprise Knowledgebase Overview and Access Guide TABLE OF CONTENTS INTRODUCTION... 3 Enterprise Knowledgebase... 3 SAP Mobile Services Community... 3 Feedback... 3 ACCESSING THE ENTERPRIS

More information

Mobile app for Android Version 1.0.x, January 2014

Mobile app for Android Version 1.0.x, January 2014 Mobile app for Android Version 1.0.x, January 2014 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This

More information

Engage Customers with Service Excellence

Engage Customers with Service Excellence SAP Brief SAP Customer Relationship Management Customer Service s Objectives Engage Customers with Service Excellence It s time to rethink customer service It s time to rethink customer service Today s

More information

SM250 IT Service Management Configuration

SM250 IT Service Management Configuration SM250 IT Service Management Configuration. COURSE OUTLINE Course Version: 16 Course Duration: 4 Day(s) SAP Copyrights and Trademarks 2016 SAP SE or an SAP affiliate company. All rights reserved. No part

More information

Adopt New SAP Software and Technology Early and Win

Adopt New SAP Software and Technology Early and Win SAP Brief SAP Service and Support SAP Early Adopter Care Objectives Adopt New SAP Software and Technology Early and Win Get a head start on innovation Get a head start on innovation Success in today s

More information

Elevate Your Customer Engagement Strategy with Cloud Services

Elevate Your Customer Engagement Strategy with Cloud Services SAP Brief SAP Services Cloud Services for Customer Relations Objectives Elevate Your Customer Engagement Strategy with Cloud Services Win over today s empowered customers Win over today s empowered customers

More information

Formulate Winning Sales and Operations Strategies Through Integrated Planning

Formulate Winning Sales and Operations Strategies Through Integrated Planning SAP Brief SAP Supply Chain Management SAP Sales and Operations Planning Objectives Formulate Winning Sales and Operations Strategies Through Integrated Planning Keep pace with rapidly changing market conditions

More information

Run Better in Weeks to Address Current and Future Business Needs

Run Better in Weeks to Address Current and Future Business Needs SAP Brief SAP Rapid Deployment s Objectives Run Better in Weeks to Address Current and Future Business Needs Accelerate your time to value Accelerate your time to value Meeting core business objectives

More information

Mobile app for ios Version 1.10.x, August 2014

Mobile app for ios Version 1.10.x, August 2014 Mobile app for ios Version 1.10.x, August 2014 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime. Managers,

More information

Automate Complex Pay Rules While Streamlining Time and Attendance Management

Automate Complex Pay Rules While Streamlining Time and Attendance Management SAP Brief SAP Extensions SAP Time and Attendance Management by WorkForce Software Objectives Automate Complex Pay Rules While Streamlining Time and Attendance Management Gaining real-time insights to help

More information

EMC: Managing Data Growth with SAP HANA and the Near-Line Storage Capabilities of SAP IQ

EMC: Managing Data Growth with SAP HANA and the Near-Line Storage Capabilities of SAP IQ 2015 SAP SE or an SAP affiliate company. All rights reserved. EMC: Managing Data Growth with SAP HANA and the Near-Line Storage Capabilities of SAP IQ Based on years of successfully helping businesses

More information

Protect Your Connected Business Systems by Identifying and Analyzing Threats

Protect Your Connected Business Systems by Identifying and Analyzing Threats SAP Brief SAP Technology SAP Enterprise Threat Detection Objectives Protect Your Connected Business Systems by Identifying and Analyzing Threats Prevent security breaches Prevent security breaches Are

More information

SAP Learning Hub: Your Competitive Advantage for a Career in SAP Solutions

SAP Learning Hub: Your Competitive Advantage for a Career in SAP Solutions Frequently Asked Questions SAP Learning Hub, Student Edition SAP Learning Hub: Your Competitive Advantage for a Career in SAP Solutions SAP edition, offers a range of educational content tailored to the

More information

University Competence Center: Leading a Co-Innovation Project on SAP Cloud Appliance Library

University Competence Center: Leading a Co-Innovation Project on SAP Cloud Appliance Library 2014 SAP SE or an SAP affiliate company. All rights reserved. University Competence Center: Leading a Co-Innovation Project on SAP Cloud Appliance Library Organization University Competence Center, an

More information

Automotive Consulting Solution. CHEP - EDI- Container Data

Automotive Consulting Solution. CHEP - EDI- Container Data Automotive Consulting Solution CHEP - EDI- Container Data Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2 Customer Benefit Solution

More information

Streamline Processes and Gain Business Insights in the Cloud

Streamline Processes and Gain Business Insights in the Cloud SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Cloud Objectives Streamline Processes and Gain Business Insights in the Cloud Drive profitable growth affordably and without

More information

Running SAP Solutions in the Cloud How to Handle Sizing and Performance Challenges. William Adams SAP AG

Running SAP Solutions in the Cloud How to Handle Sizing and Performance Challenges. William Adams SAP AG Running SAP Solutions in the Cloud How to Handle Sizing and Performance Challenges William Adams SAP AG Agenda What Types of Cloud Environments we are talking about Private Public Critical Performance

More information

Integration Capabilities of SAP S/4HANA to SAP Cloud Solutions

Integration Capabilities of SAP S/4HANA to SAP Cloud Solutions Document Version: 1.00 2016-03-01 Integration Capabilities of SAP S/4HANA to SAP Cloud Solutions What you need to know when it comes to SAP S/4HANA integration Javit Gellaw (SAP SE) Table of Contents 1

More information

Software and Delivery Requirements

Software and Delivery Requirements SuccessFactors Recruiting April 2015 English SuccessFactors Recruiting rapiddeployment solution: Software and Delivery Requirements SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Copyright 2015 SAP

More information

Citrix Receiver. Configuration and User Guide. For Windows Users

Citrix Receiver. Configuration and User Guide. For Windows Users Citrix Receiver Configuration and User Guide For Windows Users rev: 26.01.2016 https://access.sap.com/ TABLE OF CONTENTS Introduction... 3 Installation... 3 Accessing our portal... 3 Accessing from SAP

More information

PSM-PPM Integration SAP Product Structure Management

PSM-PPM Integration SAP Product Structure Management PSM-PPM Integration SAP Product Structure Management A PLM Consulting Solution PSM PPM Integration The PLM Consulting Solution PSM-PPM Integration integrates the display and management of PPM objects (e.g.:

More information

Design the Future of Your Human Resources with SuccessFactors Solutions

Design the Future of Your Human Resources with SuccessFactors Solutions SAP Brief SAP Consulting Business Transformation Services Objectives Design the Future of Your Human Resources with SuccessFactors s Designing future processes for your global workforce Designing future

More information

SAP Mobile Documents. December, 2015

SAP Mobile Documents. December, 2015 SAP Mobile Documents December, 2015 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your

More information

Mobile app for ios Version 1.11.x, December 2015

Mobile app for ios Version 1.11.x, December 2015 Mobile app for ios Version 1.11.x, December 2015 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime.

More information

FA7 - Time Management: Attendances/Absences/Overtime/Hajj Leave. Process Diagram

FA7 - Time Management: Attendances/Absences/Overtime/Hajj Leave. Process Diagram FA7 - Time Management: Attendances/Absences/Overtime/Hajj Leave Process iagram SAP ERP + RENEWAL Process Non-SAP Employee SAP ERP + RENEWAL (Personnel Administration) Organizational Management FA7 - Time

More information

SAP Document Center. May 2016. Public

SAP Document Center. May 2016. Public SAP Document Center May 2016 Public The Big Picture for a Digital Platform Applications Applications IoT IoT Platform (Micro-) Services Extensions Icon Digital Boardroom Analytical Applications S/4HANA

More information

Powering Content-Rich Customer Success Centers for Omnichannel Support

Powering Content-Rich Customer Success Centers for Omnichannel Support SAP Brief SAP Extensions SAP Knowledge Central by MindTouch Objectives Powering Content-Rich Customer Success Centers for Omnichannel Support Deliver knowledge when and where it s needed Deliver knowledge

More information

Integrated Finance, Risk, and Profitability Management for Insurance

Integrated Finance, Risk, and Profitability Management for Insurance SAP Brief SAP for Insurance SAP Cost and Revenue Allocation for Financial Products Objectives Integrated Finance, Risk, and Profitability Management for Insurance Gain deep business insights Gain deep

More information

Sun Communities: Reducing Manual Processes for New Hires by 97% Using SuccessFactors Onboarding

Sun Communities: Reducing Manual Processes for New Hires by 97% Using SuccessFactors Onboarding 2015 SAP SE or an SAP affiliate company. All rights reserved. Sun Communities: Reducing Manual Processes for New Hires by 97% Using SuccessFactors Onboarding From coast to coast, Sun Communities offers

More information

Mobile Security Without Barriers

Mobile Security Without Barriers SAP Mobile Secure Mobile Security Without Barriers Securing your enterprise for all the new and expanding mobile use cases is similar to protecting your home. Merely locking your doors won t suffice. You

More information

SAP BusinessObjects Business Intelligence 4 Innovation and Implementation

SAP BusinessObjects Business Intelligence 4 Innovation and Implementation SAP BusinessObjects Business Intelligence 4 Innovation and Implementation TABLE OF CONTENTS 1- INTRODUCTION... 4 2- LOGON DETAILS... 5 3- STARTING AND STOPPING THE APPLIANCE... 6 4.1 Remote Desktop Connection

More information

SAP MII for Manufacturing rapid-deployment solution: Software Requirements

SAP MII for Manufacturing rapid-deployment solution: Software Requirements MII 15.0 October 2015 English SAP MII for Manufacturing rapid-deployment solution: SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Copyright 2015 SAP SE or an SAP affiliate company. All rights reserved.

More information

SAP Mobile - Webinar Series SAP Mobile Platform 3.0 Security Concepts and Features

SAP Mobile - Webinar Series SAP Mobile Platform 3.0 Security Concepts and Features SAP Mobile - Webinar Series SAP Mobile Platform 3.0 Security Concepts and Features Dirk Olderdissen Solution Expert, Regional Presales EMEA SAP Brought to you by the Customer Experience Group 2014 SAP

More information

Downport to SAP GUI for documents Access Control Management

Downport to SAP GUI for documents Access Control Management Access Control Management A PLM Consulting Solution Public The PLM Consulting Solution Downport to SAP GUI for documents streamlines the process of managing project authorizations based on SAP PLM 7 Access

More information

How-to-Guide: SAP Web Dispatcher for Fiori Applications

How-to-Guide: SAP Web Dispatcher for Fiori Applications How-to-Guide: SAP Web Dispatcher for Fiori Applications Active Global Support North America Document History: Document Version Authored By Description 1.0 Kiran Kola Architect Engineer 2 www.sap.com Table

More information

Effortless Customer Service with SAP Cloud for Service

Effortless Customer Service with SAP Cloud for Service SAP Brief SAP CRM SAP Cloud for Service Objectives Effortless Customer Service with SAP Cloud for Service Discerning customers require expert service attention Discerning customers require expert service

More information

SAP Cloud for Customer integration with SAP ERP: Software and Delivery Requirements

SAP Cloud for Customer integration with SAP ERP: Software and Delivery Requirements SAP Cloud for 1502 March 2015 English SAP Cloud for integration with SAP ERP: Software and Delivery Requirements SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Document Revisions 0 1 2 Date Copyright

More information

TAKISADA-OSAKA: Facilitating Sales, Speeding Delivery, and Improving Service with SAP Mobile Platform

TAKISADA-OSAKA: Facilitating Sales, Speeding Delivery, and Improving Service with SAP Mobile Platform TAKISADA-OSAKA: Facilitating Sales, Speeding Delivery, and Improving Service with SAP Mobile Platform One of Japan s leading textile wholesale distributors, TAKISADA-OSAKA CO., LTD. has been expanding

More information

SAP Customer Quote Program SAP MaxAttention Highlight Quotes

SAP Customer Quote Program SAP MaxAttention Highlight Quotes SAP Customer Quote Program SAP MaxAttention Highlight Quotes 1 Disclaimer The quoted customers have given their approval to the re-use of their quotes in other formats or platforms, such as SAP.com, or

More information

Automotive Consulting Solution. EAM - SAP Work Manager - Multi Resource Scheduling Integration

Automotive Consulting Solution. EAM - SAP Work Manager - Multi Resource Scheduling Integration Automotive Consulting Solution EAM - SAP Work Manager - Multi Resource Scheduling Integration Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical

More information

How-To Guide SAP Cloud for Customer Document Version: 1.0-2014-03-20. How to Configure SAP HCI basic authentication for SAP Cloud for Customer

How-To Guide SAP Cloud for Customer Document Version: 1.0-2014-03-20. How to Configure SAP HCI basic authentication for SAP Cloud for Customer How-To Guide SAP Cloud for Customer Document Version: 1.0-2014-03-20 How to Configure SAP HCI basic authentication for SAP Cloud for Customer Document History Document Version Description 1.0 First official

More information

Start Anywhere and Go Everywhere with Cloud Services for HR

Start Anywhere and Go Everywhere with Cloud Services for HR SAP Brief SAP Services Cloud Services for Human Capital Management Objectives Start Anywhere and Go Everywhere with Cloud Services for HR Propel your business to success Propel your business to success

More information

Information Technology Meets Operational Technology in the Internet of Things

Information Technology Meets Operational Technology in the Internet of Things SAP Brief SAP Extensions SAP HANA IoT Connector by OSIsoft Objectives Information Technology Meets Operational Technology in the Internet of Things Reimagine your entire business Reimagine your entire

More information

Simplify Invoice Processing for Complex, Project-Based Spend

Simplify Invoice Processing for Complex, Project-Based Spend SAP Brief Financial s from Ariba Ariba Services Invoicing Objectives Simplify Invoice Processing for Complex, Project-Based Spend Take the complexity out of services invoicing Take the complexity out of

More information

Rapid database migration of SAP Business Suite to SAP HANA (V4.10): Software and Delivery Requirements. SAP HANA November 2014 English

Rapid database migration of SAP Business Suite to SAP HANA (V4.10): Software and Delivery Requirements. SAP HANA November 2014 English November 2014 English Rapid database migration of SAP Business Suite to (V4.10): Software and Delivery Requirements SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Copyright 2014 SAP SE or an SAP affiliate

More information

Real-Time Reconciliation of Invoice and Goods Receipts powered by SAP HANA. Stefan Karl, Finance Solutions, SAP ASUG Presentation, May 2013

Real-Time Reconciliation of Invoice and Goods Receipts powered by SAP HANA. Stefan Karl, Finance Solutions, SAP ASUG Presentation, May 2013 Real-Time Reconciliation of Invoice and Goods Receipts powered by SAP HANA Stefan Karl, Finance Solutions, SAP ASUG Presentation, May 2013 Legal disclaimer The information in this presentation is confidential

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction

Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction 2015 SAP SE or an SAP affiliate company. All rights reserved. Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction Company Aditro Headquarters Sundbyberg, Sweden Industry, products,

More information

SAP PartnerEdge for Application Development Building Business Success for the Future

SAP PartnerEdge for Application Development Building Business Success for the Future SAP PartnerEdge for Application Development Building Business Success for the Future We are living in a world of change! More data in last 5 years than entire history of humankind 15 billion connected

More information

Deliver Secure, User-Friendly Access to Mobile Business Apps

Deliver Secure, User-Friendly Access to Mobile Business Apps SAP Brief Extensions SAP Mobile App Protection by Mocana Objectives Deliver Secure, User-Friendly Access to Mobile Business Apps Promote app security for enterprise safety Promote app security for enterprise

More information

Simplify Field Service Management with SAP Solutions

Simplify Field Service Management with SAP Solutions SAP Solution in Detail SAP Service and Support Field Service Management Solutions Simplify Field Service Management with SAP Solutions Table of Contents 3 Quick Facts 4 Resolve Service Issues While Developing

More information

Upgrade: SAP Mobile Platform Server for Windows SAP Mobile Platform 3.0 SP02

Upgrade: SAP Mobile Platform Server for Windows SAP Mobile Platform 3.0 SP02 Upgrade: SAP Mobile Platform Server for Windows SAP Mobile Platform 3.0 SP02 Windows DOCUMENT ID: DC80003-01-0302-01 LAST REVISED: February 2014 Copyright 2014 by SAP AG or an SAP affiliate company. All

More information

SAP HANA SPS 09 - What s New? Development Tools

SAP HANA SPS 09 - What s New? Development Tools SAP HANA SPS 09 - What s New? Development Tools (Delta from SPS 08 to SPS 09) SAP HANA Product Management November, 2014 2014 SAP SE or an SAP affiliate company. All rights reserved. 1 Overview What s

More information

Protect Your Customers and Brands with Multichannel Two-Factor Authentication

Protect Your Customers and Brands with Multichannel Two-Factor Authentication SAP Brief Mobile Services from SAP SAP Authentication 365 Objectives Protect Your Customers and Brands with Multichannel Two-Factor Authentication Protecting your most valuable asset your customers Protecting

More information

Simplify IT and Reduce Costs with Automated Data and Document Archiving

Simplify IT and Reduce Costs with Automated Data and Document Archiving SAP Brief SAP Extensions SAP Archiving by OpenText Objectives Simplify IT and Reduce Costs with Automated Data and Document Archiving An easier way to store, manage, and access data and documents An easier

More information

SAP BusinessObjects Cloud

SAP BusinessObjects Cloud Frequently Asked Questions SAP BusinessObjects Cloud SAP BusinessObjects Cloud To help customers Run Simple, SAP is breaking the limitations of the past. On October 20, 2015, we unveiled a new generation

More information

Speed Business and Delight Customers with Signature Management

Speed Business and Delight Customers with Signature Management SAP Brief SAP Extensions SAP Signature Management by DocuSign Objectives Speed Business and Delight Customers with Signature Management Taking transactions to the cloud for speed and transparency Taking

More information

Automotive Consulting Solution. Warranty Management Extended Warranty Checks

Automotive Consulting Solution. Warranty Management Extended Warranty Checks Automotive Consulting Solution Warranty Management Extended Warranty Checks Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2 Customer

More information

Managing Customer Relationships with SAP Business One

Managing Customer Relationships with SAP Business One SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Customer Relationships with SAP Business One Win new customers and forge better relationships Win new customers

More information

Streamline HR Tasks with Centralized Document Access

Streamline HR Tasks with Centralized Document Access SAP Brief SAP ERP Human Capital Management and SuccessFactors Talent Management Suite SAP Employee File Management by OpenText Objectives Streamline HR Tasks with Centralized Document Access A complete

More information

Setting up Visual Enterprise Integration (WM6)

Setting up Visual Enterprise Integration (WM6) SAP Mobile Platform 3.0 June 2015 English Setting up Visual Enterprise Integration (WM6) Building Block Configuration Guide SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Copyright 2015 SAP SE or

More information

Your Intelligent POS Solution: User-Friendly with Expert Analysis

Your Intelligent POS Solution: User-Friendly with Expert Analysis Overview SAP Customer Checkout with SAP Business One Challenges Your Intelligent POS : User-Friendly with Expert Analysis Central Overview of Sales Data Central Overview of Sales Data Cash and card payments,

More information

Certificate SAP INTEGRATION CERTIFICATION

Certificate SAP INTEGRATION CERTIFICATION Certificate SAP INTEGRATION CERTIFICATION SAP SE hereby confirms that the enterprise storage solution E-Series of the company NetApp Inc. has been certified for operating SAP HANA. This certificate confirms

More information

Software Requirements

Software Requirements EHP6 for SAP ERP 6.0 October 2014 English SAP Commercial Project Management rapiddeployment solution SAP AG Dietmar-Hopp-Allee 16 69190 Walldorf Germany Copyright 2014 SAP SE or an SAP affiliate company.

More information

SAP Business Intelligence Adoption V6.41: Software and Delivery Requirements. SAP Business Intelligence Adoption February 2015 English

SAP Business Intelligence Adoption V6.41: Software and Delivery Requirements. SAP Business Intelligence Adoption February 2015 English Business Intelligence Adoption February 2015 English Business Intelligence Adoption V6.41: Software and Delivery Requirements AG Dietmar-Hopp-Allee 16 69190 Walldorf Germany Document Revisions Date 0 11/11/14

More information

Managing Procurement with SAP Business One

Managing Procurement with SAP Business One SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Procurement with SAP Business One Integrate optimized procurement with the entire business Integrate

More information

Two-Factor Authentication over Mobile: Simplifying Security and Authentication

Two-Factor Authentication over Mobile: Simplifying Security and Authentication SAP Thought Leadership Paper SAP Mobile Services Two-Factor Authentication over Mobile: Simplifying Security and Authentication Controlling Fraud and Validating End Users Easily and Cost-Effectively Table

More information

SAP-Managed Migration to SAP Business Suite powered by SAP HANA in the Cloud

SAP-Managed Migration to SAP Business Suite powered by SAP HANA in the Cloud SAP Services SAP-Managed Migration to SAP Business Suite powered by SAP HANA in the Cloud Table of Contents 6 Introducing the Discovery Package 8 Introducing the Live Migration Packages 10 Realize the

More information

Ariba Procure-to-Pay Integration rapiddeployment

Ariba Procure-to-Pay Integration rapiddeployment September 2015 English Ariba Procure-to-Pay Integration rapiddeployment solution: Software and Delivery Requirements SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany Document Revisions Date 0 May 11,

More information